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Reviews of Leicester Marriott Hotel

4 out of 5
Leicester Marriott Hotel
Smith Way, Grove Park, Enderby, Leicester, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 557 out of 1002 reviews" "
Rating 8 - Good. 297 out of 1002 reviews" "
Rating 6 - Okay. 86 out of 1002 reviews" "
Rating 4 - Poor. 44 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Olusoji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean airy good food
Stayed 1 night in Apr 2024

10/10 Excellent

Manoj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night, it was nice. Family room was a good size although we found the double bed small as we are used to king size. Ok site parking which is a good size. Gym was good. The bar area which is the part of the main foyer was nice and the atmosphere was quite relaxed we did get there for 8/9pm. Check in was quick and easy as we had paid on Expedia. In the morning breakfast was very nice and I liked the poached eggs ready to go which is a first. My wife really enjoyed the breakfast. Lovely hotel and will definitely stay again if the need arises. It was a Friday night we stayed.
Stayed 1 night in Apr 2024

8/10 Good

Wilson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was not very compassionate
Stayed 1 night in Mar 2024

8/10 Good

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atrium. Very good service. Helpful staff. Attractive bar area. Didn't try meals as en route early . Unfortunately the air-conditioning/ heating wasn't working but we were moved swiftly with offer of help .
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Mike

Stayed 1 night in Mar 2024

4/10 Poor

Seth

Disliked: Staff & service
There was a large wedding party ongoing when I arrived to check-in at c 11pm. Teenagers were running around the lobby and fighting, pulling cushions off chairs and throwing them across the lobby. It took me 30 minutes to get checked in at 11pm! The room was fine, if a little dusty. Breakfast was adequate. Parking is exorbitant for the location.
Stayed 1 night in Mar 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Gordon

Stayed 2 nights in Feb 2024

2/10 Terrible

Ronan

Stayed 1 night in Feb 2024

10/10 Excellent

Farouq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stop for a journey up the M1. And with a good restaurant on site. Meant I could relax before carrying on my journey. Will stay again.
Stayed 1 night in Feb 2024
Response from Manuela on Feb 14, 2024
Thank you so much for your lovely feedback Farouq.We look forward to seeing you again soon.Kind regardsLeicester Marriott Team

10/10 Excellent

Gordon

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel in good location with easy access to motorway. Car park however is charged at £7 per night.
Stayed 1 night in Feb 2024
Response from Manuela on Feb 14, 2024
Dear Gordon,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.Thank you for your lovely feedback about the location of our property.I do appreciate car parking charge is not always well accepted, however all the hotels in the area and city centre charge for this sort of facilities.Your feedback has been shared with the Hotel Department Managers.I sincerely hope that we have the opportunity to welcome you back to the hotel and regain your confidence in the future.Kind regardsLeicester Marriott Team

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent conference venue
Stayed 1 night in Feb 2024
Response from Manuela on Feb 14, 2024
Dear Janet,Thank you so much for your lovely feedback.We look forward to seeing you again soon.Kind regardsLeicester Marriott Team

2/10 Terrible

Mike

Stayed 1 night in Jan 2024
Response from Manuela on Feb 14, 2024
Dear Mike,We are so sorry to read such score, however not sure what complications you encountered during your stay with us.Kind regardsLeicester Marriott Team

10/10 Excellent

JHT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cristina on Feb 4, 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

6/10 Okay

Richard

Stayed 1 night in Jan 2024
Response from Cristina on Feb 4, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cristina on Feb 4, 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

8/10 Good

mahipal

Stayed 1 night in Jan 2024
Response from Cristina on Feb 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cristina on Feb 4, 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Nick, Horsham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cristina on Feb 4, 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly and helpful had everything set up for us and our 8 month old baby with a welcome note. Very clean great location spacious modern very nice overall
Stayed 1 night in Dec 2023
Response from Cristina on Feb 4, 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Please improve your cleanliness
I would usually refrain from leaving a negative review at the risk that it may have been a one off, however I stay regularly at this hotel and this is now the second occasion where standards have been poor. Specifically in relation to the cleanliness of the room. On the first occasion there was a used dirty towel left on the bathroom door and a used contact lens on the bedside table. During this stay the toilet seat was stained with urine and had not been cleaned, there was also small hairs on the toilet seat. The bedsheet had a hole in it the size of a 10pence piece and a sticker left on the under sheet. The service at reception was average at best upon this stay, which usually isn’t the case. Handy location for my work however the cleanliness is off putting.
Stayed 1 night in Jan 2024
Response from Manuela on Feb 14, 2024
Dear Guest,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I was disappointed to read your comments regarding the cleanliness of our property, , please be assured that your feedback has been shared with the respective Department Managers.I sincerely hope that we have the opportunity to welcome you back to the hotel and regain your confidence in the future.Kind regardsLeicester Marriott Team

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight
A good stay at a hotel I have used previously.
Stayed 1 night in Dec 2023
Response from Cristina on Feb 4, 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time we’ve stayed and again it was great.
Stayed 1 night in Dec 2023
Response from Cristina on Feb 4, 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Hayley

Stayed 1 night in Aug 2023
Response from Cristina on Feb 4, 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cristina on Feb 4, 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Ajbinder

Stayed 8 nights in Dec 2023
Response from Cristina on Feb 4, 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

steven

Stayed 1 night in Dec 2023
Response from Cristina on Feb 4, 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice experience staying at the Marriott. We booked 3 people in 2 rooms, and had an extra person on the day and Marriott did not mind adding the 2nd person onto the room. Did not to expect to pay for parking though
Stayed 1 night in Dec 2023
Response from Cristina on Feb 4, 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cristina on Feb 4, 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. Staff were all very friendly helpful and professional. Room was clean and well stocked eith coffee etc. Had a meal in the restaurant and food was good. Again the staff wete great. Good range of breakfast options too. Used executive lounge which was a nice bonus that came with the executive room. This was our 4th stay. Will stay again . Thank you to all the lovely staff at Leicester Marriot
Stayed 1 night in Dec 2023
Response from Cristina on Feb 4, 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cristina on Feb 4, 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We go every year to meet friend's it's very nice atmosphere the bar man was good
Stayed 1 night in Nov 2023
Response from The Front Desk Team on Nov 29, 2023
Thank you so much for this amazing feedback.We hope to be able to welcome you back with us soon

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hayley on Nov 23, 2023
Dear John,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel. I am delighted to see that you had an excellent stay with us considering the high mark you scored us. Our team take great pride in providing excellent guest experience; I have shared your score with our hotel team.We look forward to welcoming you back on your next visit.Kind regards,Hayley

10/10 Excellent

jacqueline, Airdrie

Stayed 1 night in Nov 2023
Response from Cristina on Feb 4, 2024
Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

2/10 Terrible

Ben

Stayed 1 night in Nov 2023
Response from Hayley on Nov 23, 2023
Dear Ben,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel. Your feedback is very valuable to us in our continuous efforts to improve our service offerings and guest experiences. Please be assured that your score has been shared with the relevant managers and the team accordingly for review.Kind Regards,Hayley

8/10 Good

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall facilities.
Facilties good, would have preferred a walk in shower but no choice. The evening meal in the Market restaurant was disappointing.
Stayed 1 night in Nov 2023
Response from Sarah on Nov 13, 2023
Dear Phillip, Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel, We are pleased to hear that you found our hotel facilities good.Your feedback is very valuable to us in our continuous efforts to improve our service offerings and guest experiences. Please be assured that your comment regarding the evening meal have been shared with the relevant Manager and the team accordingly for review.

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I was only booked in for 1 night but wish I could have stayed for longer. From checking in the staff in all the various departments were very helpful and courteous. Room was fantastic, bed was oh so comfy. Great facilities on site, bar & restaurant. Had dinner at the onsite restaurant, food was good. Opted for the buffet breakfast & that was fantastic! All in all a fantastic stay, will book here again when in the area.
Stayed 1 night in Nov 2023
Response from Sarah on Nov 9, 2023
Dear Ian,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had a fantastic stay with us. I have shared your positive feedback with the team .We look forward to welcoming you back on your next visit.

10/10 Excellent

chandu

Stayed 1 night in Nov 2023
Response from The Front Desk Team on Nov 29, 2023
Thank you for the great review

4/10 Poor

Hannah

Stayed 1 night in Nov 2023
Response from Diana on Nov 26, 2023
Dear Mr Hannah, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Can you share some details for the score you gave us so we know to improve in those areas?Thank you in advance.Kind regards,Diana

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Diana on Nov 5, 2023
Dear Steven,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to see that you had an excellent stay with us considering the high mark you scored us. Our team take great pride in providing excellent guest experience; I have shared your score with our hotel team.We look forward to welcoming you back on your next visit.Kind regards,Diana

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Lovely stay
Lovely stay again. Staff is always welcoming. The room could use some maintenance and updating. The sink was slow to drain and the shower door leaked water on the floor. Best option in the area!
Stayed 3 nights in Oct 2023
Response from Oana on Nov 2, 2023
Dear Kevin,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Jess

Stayed 1 night in Oct 2023
Response from Oana on Nov 2, 2023
Dear Jess,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from Front Office Team on Nov 23, 2023
Dear Andrew, Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel. I have shared your feedback with our hotel team.

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 2 nights in Oct 2023
Response from Sarah on Oct 20, 2023
Dear Lauren, Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and breakfast- beware of parking
Stayed 1 night in Oct 2023
Response from Sarah on Oct 20, 2023
Dear Carl, Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel. We are delighted to hear that you had an excellent stay with us. We look forward to welcoming you back very soon.

6/10 Okay

Tom

Stayed 1 night in Oct 2023
Response from Sarah on Oct 19, 2023
Dear Tom Thank you for taking the time to give us your valuable feedback for the Leicester Marriott Hotel. We look forward to welcoming you back soon.

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Good location but a little tired
The hotel is in a good location and generally okay. I’ve stayed frequently and now had two occasions where the room had not been cleaned properly with an old contact lens left on the bedside table, hairs in the bathroom and a dirty towel left on the room. The food is average and we overpriced however close enough to other options if you have a vehicle.
Stayed 1 night in Oct 2023
Response from Hayley on Oct 5, 2023
Dear guest,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel. I am happy to hear that the hotel is a good location and you were generally happy with your stay. I will personally speak with the Housekeeping Manager in relation to your room not being cleaned properly and will provide feedback to the restaurant in relation to the food prices. We look forward to welcoming you back on your next visit.Kind regardsHayley

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff to the rescue
Excellent hotel and staff, however was woken up by a the room next to ours at 4.30 am. A group of ladies had no consideration for other guests, with shouting, laughing, screaming and door slamming!!. reported to the front desk which resulted in the staff intervening and getting the situation resolved in 15 mins!! great staff.. poor mannered guests
Stayed 1 night in Sep 2023
Response from Diana on Oct 2, 2023
Dear guest,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel.I am delighted to hear that you had an excellent stay with us until another guest has disrupted this. I am happy to hear however that our colleagues handled the situation quickly, Our team take great pride in providing excellent guest experience; I have shared your positive feedback and compliments with our hotel team.We look forward to welcoming you back on your next visit.Kind regards,Diana

8/10 Good

Sanj, Leicester

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Check in was a painful. I understand switching of staff from morning to afternoon. But why not have one sign in 15 mins prior to switch so one can carry on serving. Had to wait a while for log in
Stayed 1 night in Sep 2023
Response from Diana on Oct 2, 2023
Dear Sanji,Thank you for taking the time to give us your valuable feedback and sharing your experience with the Leicester Marriott Hotel. Your feedback is very valuable to us in our continuous efforts to improve our service offerings and guest experiences. We do have 30 minutes where the morning team and afternoon team will do handover, however lately we have had struggled with the staffing levels and we did not had enough colleagues to attend to so many guests requests.Please be assured that your comments have been shared with the relevant managers and the team accordingly for review. I sincerely hope that we have the opportunity to welcome you back to the hotel and regain your confidence in the future.