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The Spa Hotel – Avis

4 out of 5
The Spa Hotel
Mount Ephraim, Royal Tunbridge Wells, England

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 426 avis sur 777." "
Note de 8 – Bien, d’après 257 avis sur 777." "
Note de 6 – Acceptable, d’après 63 avis sur 777." "
Note de 4 – Médiocre, d’après 24 avis sur 777." "
Note de 2 – Terrible, d’après 7 avis sur 777." "

9,2/10

Propreté

9,0/10

Service et personnel

8,8/10

Commodités

8,6/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 – Bien

JOEL

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel sympa
Séjour affaire. Chambre confortable. Restaurant bon
Séjour de 1 nuit en février 2020
Manager a répondu le 17 févr. 2020
Merci beaucoup pour vos bons commentaires

10/10 – Excellent

Voyageur vérifié

Séjour de 1 nuit en octobre 2019
Manager a répondu le 9 oct. 2019
Thank you for your 5/5 rating!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en juillet 2019
Manager a répondu le 9 juill. 2019
Thank you for your fabulous rating!

10/10 – Excellent

Laurent

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2019
Manager a répondu le 13 févr. 2019
Thank you for your wonderfl rating!

8/10 – Bien

Katie

Voyage d’affaires
Tired hotel and needs so reinvestment, but lots of parking. Generally ok for the money.
Séjour de 1 nuit en avril 2024
Management a répondu le 9 mai 2024
Thank you for your review. We are sorry you felt the hotel was tired, we continue to invest into the renovation of the bedrooms and public areas and hope you see an improvement in the future. Thank you for taking the time to review us.

8/10 – Bien

Thomas

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff on reception were very friendly and welcoming. The room was comfortable, but we were disappointed with the shower, which needs updating. The grounds are lovely, and it is a good location for a short drive into TW. Our biggest disappointment was with the breakfast. Some of the cooked items were overdone, and the food was slow to arrive and not hot by the time it reached us. We also felt that the breakfast staff could have been more attentive.
Séjour de 2 nuits en avril 2024
Management a répondu le 7 mai 2024
Thank you for your review. We are pleased you enjoyed aspects of your stay with us. Please be assured that your comments about the shower, breakfast quality and service have been noted and shared with the management team, we do apologise. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 – Excellent

Andrew

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent hotel and great gardens / facilities.
Séjour de 2 nuits en avril 2024
Management a répondu le 7 mai 2024
Thank you for your wonderful review, we are so pleased you enjoyed your stay and we hope to welcome you again soon.

8/10 – Bien

Rob

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Management a répondu le 29 avr. 2024
Thank you for your 4/5 rating!

8/10 – Bien

Sally-Anne

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hi - it was one of the warmest days this year and the room, having had the afternoon sun was warm. The aircon switch was high up and I had to climb on the furniture to switch it on. Then, the batteries in the remote were almost flat. The batteries in the tv remote were also almost flat. Both were not easy to get working.
Séjour de 1 nuit en avril 2024
Management a répondu le 18 avr. 2024
Thank you for your review. Please rest assured your comments about the air con and tv remote have been passed onto our management team and we will ensure this is rectified. Thank you for taking the time to review us.

6/10 – Acceptable

Sharmina

Voyage de couple
Points faibles : Service et personnel, commodités
Didn’t live up to the expectation. Did not feel inviting and felt like the staff were not welcoming.
Séjour de 2 nuits en mars 2024
Management a répondu le 8 avr. 2024
Thank you for your review. We are very sorry that we failed to meet your expectations on this occasion. As you can see from our other reviews, this is certainly not the usual feedback we receive or the standard we strive for, please rest assured your comments have been shared with the management team.

10/10 – Excellent

Johanna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Management a répondu le 9 avr. 2024
Thank you for your 5/5 rating!

10/10 – Excellent

Steve

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Management a répondu le 8 avr. 2024
Thank you for your 5/5 rating

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nicely kept spa hotel, with friendly helpful staff.
Séjour de 1 nuit en mars 2024
Management a répondu le 4 avr. 2024
Thank you for your wonderful review, we are so pleased you enjoyed your stay and we hope to welcome you again soon.

8/10 – Bien

michael

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I Had a really lovely one night stay where i made good use of the facilities, pool area quite small and limited beds but ok, the food was good and reasonably priced. Couple of minor issues, would be nice to have a USB charger in the rooms,so easy to swap out a traditional socket for one with a USB, also the background music is dreadful,so dated and thats coming from a 64 year old,albeit a young 64 year old overall really good though and will return
Séjour de 1 nuit en mars 2024
Management a répondu le 4 avr. 2024
Thank you for your wonderful review. We are so pleased you had an enjoyable stay with us on the whole. Please be assured your comments about USB plug and music in the lobby have been noted and shared with our management team. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 – Excellent

Stephen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Spot on Cheers
Séjour de 2 nuits en février 2024
Management a répondu le 4 mars 2024
Thank you for your 5/5 rating!

10/10 – Excellent

Nicholas M

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Booked at last minute and given upgrade which was appreciated.
Séjour de 1 nuit en février 2024
Management a répondu le 5 mars 2024
Thank you for your lovely review, we are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

10/10 – Excellent

Grazyna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Superb , highly recommend.
Séjour de 1 nuit en février 2024
Management a répondu le 27 févr. 2024
Thank you for your lovely feedback, we are so pleased you enjoyed your stay and we hope to welcome you again soon.

10/10 – Excellent

Beverley

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our stay at this hotel was relaxing and we were impressed by the extremely efficient and friendly staff. Loved chilling in the spa and found the elegant lobby area perfect for a quiet read and a coffee. Would definitely visit again!
Séjour de 1 nuit en février 2024
Management a répondu le 22 févr. 2024
Thank you for your wonderful review. We are delighted that you had such an enjoyable stay with us. We hope to welcome you again soon.

8/10 – Bien

Funso

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were nice and very welcoming. Afternoon Tea was lovely and they had a nice gluten free option. Only minus - was the Venison pie on the evening menu. It was over priced for what it was @£25 and I waited over an hour for it to arrive. Other than that, the breakfast and the spa facilities were good and I had a relaxed, comfortable stay. Would recommend the hotel.
Séjour de 2 nuits en février 2024
Management a répondu le 19 févr. 2024
Thank you for your review. We are so pleased you had an enjoyable stay on the whole and liked your afternoon tea, breakfast and found staff friendly. We do however apologise that you were disappointed with your evening meal, please be assured your comments have been noted and shared with the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 – Excellent

Helen

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Management a répondu le 8 févr. 2024
Thank you for your 10/10 rating!

10/10 – Excellent

christine

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful room. Immaculate .Wonderful staff. Would definitely stay here again .
Séjour de 1 nuit en février 2024
Management a répondu le 8 févr. 2024
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay, we hope to welcome you again soon.

6/10 – Acceptable

Daniel

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Just average
The hotel facilities have been ok. However, the room and breakfast was underwhelming.
Séjour de 1 nuit en février 2024
Management a répondu le 5 févr. 2024
Thank you for your review. We are sorry to read that you were disappointed with your room and breakfast. Please be assured your comments have been noted and shared with our management team. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 – Excellent

kevin, Stelling Minnis Canterbur

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A very relaxing hotel with plenty of space to enjoy the ambience.
Séjour de 1 nuit en janvier 2024
Management a répondu le 1 févr. 2024
Thank you for your wonderful review, we are so delighted that you had such an enjoyable experience. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 – Bien

Matt

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Management a répondu le 25 janv. 2024
Thank you for your 8/10 rating

10/10 – Excellent

Tim

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Management a répondu le 22 janv. 2024
Thank you for your 10/10 rating!

10/10 – Excellent

Michael

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely Spa
The Spa Hotel is a great hotel. Lovely staff and great facilities
Séjour de 2 nuits en janvier 2024
Management a répondu le 18 janv. 2024
Thank you for your wonderful review, we are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

10/10 – Excellent

Roy

Séjour de 1 nuit en janvier 2024
Management a répondu le 18 janv. 2024
Thank you for your 10/10 rating!

10/10 – Excellent

Holly

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Relaxing stay in a beautiful room
We treated ourselves to one of the delux rooms with the bath in it. It was palatial. The room was very clean and stylishly decorated. All of the staff were helpful and friendly. Especially with the booking process. We’ll definitely be back.
Welcome drink.
Séjour de 1 nuit en décembre 2023
Management a répondu le 9 janv. 2024
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay and liked one of our Feature Rooms. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 – Excellent

Zoe

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fabulous little stay
We stayed here for a wedding that was down the road, it was lovely. The room and bathroom were bigger than expected, staff were super friendly and funny, breakfast options were healthy and varied, the grounds were beautiful and the added extra of having a spa to visit pre and post wedding was idillic. When I return to tunbridge I know where I shall be staying from now!
Séjour de 1 nuit en décembre 2023
Management a répondu le 9 janv. 2024
Thank you for your lovely review. We are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

8/10 – Bien

Garath

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great surroundings beautifully kept property. Rooms and bathrooms reasonable size and comfort.
Séjour de 5 nuits en décembre 2023
Management a répondu le 9 janv. 2024
Thank you for your lovely review. We are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

10/10 – Excellent

Louise

Séjour de 1 nuit en décembre 2023
Management a répondu le 8 janv. 2024
Thank you for your 10/10 rating!

8/10 – Bien

Amrit Kaur

Points forts : Propreté, service et personnel et confort de la chambre.
The Spa Hotel
Overall the reception staff were friendly and helpful. They could have been more organised on arrival and seemed preoccupied rather than providing the customary greeting to a new arrival. This was a little off putting at first. They were busy as it was New Year’s Eve and they had multiple bookings. The staff were attentive ahead of the booking and asked if I would like to book in their restaurant. The staff member did not seem keen for me to attend the gala which was taking place on the same night when I suggested it and failed to tell me that the restaurant would be empty and there would be a limited menu. The facilities are a little dated and the spa is small but the spa staff are friendly. The bartender seemed tired and brusque on the first night of my stay but again, they were busy. I was grateful to the reception staff who were attentive to some additional requests. If you are booking solely to use the spa, I believe there are better and bigger facilities but the area is picturesque and there are plenty of good local restaurants and a couple of good fine art galleries in the local vicinity.
Séjour de 2 nuits en décembre 2023
Management a répondu le 8 janv. 2024
Thank you for your kind review. We are so pleased you had an enjoyable stay on the whole. Please be assured that your comments about your check in experience, service in the bar and facilities have been noted and shared with the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 – Bien

Adrian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Management a répondu le 4 janv. 2024
Thank you for your 8/10 rating.

10/10 – Excellent

Wendy

Voyage de couple
Beautiful decor, lovely restaurant, great staff.Gorgeous rooms. The only negative is the lack of relaxing spaces to truly relax post treatment as lounge is a thouroughfare and pool small and busy due to children.
Séjour de 2 nuits en décembre 2023
Management a répondu le 4 janv. 2024
Thank you for your lovely review, we are so pleased you had such an enjoyable visit and we hope to welcome you again soon.

10/10 – Excellent

perry

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Management a répondu le 18 déc. 2023
Thank you for your 5/5 rating

10/10 – Excellent

Hedvig

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Management a répondu le 7 déc. 2023
Thank you for your 10/10 rating!

8/10 – Bien

Eleanor

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good for the price.
Great staff, nice hotel. There was a Christmas do there the night we stayed so a bit noisy but nothing worse than to be expected and they sounded like they had fun! Spa area a bit small but clean. Bar a bit dated and pricey but the staff are very good.
Séjour de 1 nuit en décembre 2023
Management a répondu le 5 déc. 2023
Thank you for your kind review. We are so pleased you had an enjoyable stay on the whole and found staff friendly however we do apologise if you were disturbed by a function, please be assured your comments have been passed to the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 – Bien

Paul

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Dated but very pleasant grounds and building Room need a. Upgrade but old fashioned good stuff
Séjour de 1 nuit en novembre 2023
Management a répondu le 28 nov. 2023
Thank you for your review. We are pleased you enjoyed the grounds and liked your stay overall. Please be assured your comments about your room has been noted. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 – Excellent

Matt

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Management a répondu le 20 nov. 2023
Thank you for scoring us 10/10!

10/10 – Excellent

paul

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
The property is fantastic. Set in beautiful surroundings. Facilities and staff magnificent. The only downside was they charge for a cappuccino at breakfast. You can have a regular coffee but have to pay for a ‘speciality’ coffee. This lets it down really.
Séjour de 1 nuit en novembre 2023
Management a répondu le 20 nov. 2023
Thank you for your kind feedback. We are so pleased you had an enjoyable stay with us and found staff so helpful. Please be assured your comments about the premium Nespresso coffee has been noted and shared with the management team.

8/10 – Bien

Lydia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice stay. Delicious breakfast.
Séjour de 1 nuit en novembre 2023
Management a répondu le 20 nov. 2023
Thank you for your kind feedback, we're delighted you had an enjoyable stay with us and we hope to welcome you again soon.

10/10 – Excellent

Stefan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff, easy access to everything
Séjour de 2 nuits en novembre 2023
Management a répondu le 14 nov. 2023
Thank you for your kind review. We are delighted you had an enjoyable stay with us and we hope to welcome you again soon.

10/10 – Excellent

Sandor J.

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en novembre 2023
Management a répondu le 13 nov. 2023
Thank you for your 5/5 rating!

10/10 – Excellent

Nicholas M

Points forts : Propreté
Séjour de 1 nuit en novembre 2023
Management a répondu le 13 nov. 2023
Thank you for your 5/5 rating!

8/10 – Bien

Des

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pleasant stay, breakfast only warm!
All was good, little details could be improved upon, Breakfast was good also but my pet hate is Luke warm food being served! Hot food direct from the kitchen ( no Buffet ) so great start, but to only find that the mushrooms were at best warm, sausage was warm with no colour to it, followed by cold tomato and dry black pudding (Luke warm) only thing that was hot was the fried eggs? No excuse would understand if on a buffet ( still not acceptable but seems to be the norm!) Staff where very attentive and should have been a much better experience!
Séjour de 1 nuit en novembre 2023
Management a répondu le 9 nov. 2023
Thank you for your kind review. We are pleased you had an enjoyable stay overall and found staff attentive. Please be assured your comments about your breakfast have been noted and shared with the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 – Bien

Sharon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en novembre 2023
Management a répondu le 9 nov. 2023
Thank you

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté
Curate's egg
Reception were excellent, quick, polite and helpful. Would have been nice to have an offer to take my bag up to the room. Room was stiflingly hot and airless but eventually someone came up to open the window for me which required just a bit more force than I had applied. Bed comfortable but pillows like rubber boulders - would have been nice to have a choice - bathroom clean and well organised. Overhead shower in bath not great for women's hair. Do people still steal hangers? This type where you have to detach and reattach the hanger on to the slider on the rail are not only infuriating but less than generous in view of how little they cost in the scheme of things. I would rather have paid £5 more for the room. Was indecisive about having breakfast and unfortunately caved and went in to the dining room which would benefit from some decorative touches to stop it looking like a mass catering cafeteria. What a disappointment in a hotel with such history in a town with a long and famous spa reputation. After 20 minutes I was asked if I'd like tea or coffee and also gave my breakfast choice of poached eggs on granary toast. Twenty minutes later two poached eggs appeared on a cold plate with two unbuttered and barely toasted rubbery triangles of bread (not granary). Eggs perfectly poached but there is something failing between chef and guest which would break my heart if I was cooking. I was disappointed not cross about my stay, needs tweaking to achieve spoily status.
Séjour de 1 nuit en novembre 2023
Management a répondu le 6 nov. 2023
Thank you for your review. We are sorry that there were some disappointing aspects of your stay. Please be assured your comments have been noted and shared with our management team. As your review is anonymous I am not sure when you stayed, which room or whether you spoke to us during your stay so that we could rectify this, nevertheless your comments will certainly be taken on board. Thank you for taking the time to review us.

10/10 – Excellent

Michele, Ramsgate

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely hotel and a walkable distance to the town. Staff very friendly.
Séjour de 1 nuit en novembre 2023
Management a répondu le 6 nov. 2023
Thank you for your lovely review. We are so pleased you had such an enjoyable stay with us and found staff so friendly. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 – Excellent

Anthony

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2023
Management a répondu le 6 nov. 2023
Thank you for your 10/10 score!

10/10 – Excellent

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en octobre 2023
Management a répondu le 6 nov. 2023
Thank you for your 5/5 rating!