We had a nice stay, however, the hotel charged my bank card twice and after waiting 3 business days, the deposit has still not been cleared. Very disappointed that they take double the amount of the room without notifying us plus not putting it back into our account in a timely manner.
Comment from Hotel Management
28-Jun-2017 by Gvavra, Hotel Management
Looks like we dropped the ball on meeting your expectations.
I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation.
Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.