Exterior

Reviews of Hilton Garden Inn Atlanta NW/Kennesaw Town Center

3 out of 5
Hilton Garden Inn Atlanta NW/Kennesaw Town Center
895 Cobb Place Blvd Nw, Kennesaw, GA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 594 out of 915 reviews" "
Rating 8 - Good. 225 out of 915 reviews" "
Rating 6 - Okay. 57 out of 915 reviews" "
Rating 4 - Poor. 25 out of 915 reviews" "
Rating 2 - Terrible. 14 out of 915 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and the staff was exceptional.
Stayed 1 night in Apr 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice the last time my family and I stayed there it was different. But since they remodeled. The hotel looks totally different. The only thing we didn't care for was the shower even though the room we stayed in was a handicapped room which I didn't know before picking the room. But when you take a shower the water comes out all over the floor because there is no shower door or anything to catch the water from the shower coming out onto the floor by the toilet. But overall our stay there was great and will definitely stay here again but I will pick a different room.
Stayed 5 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Liked: Property conditions & facilities
It’s was very nice, the bed was comfortable and the room was clean. No complaints.
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Close to university, very convient.
Stayed 1 night in Mar 2024

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Enjoyed the restaurant/bar on-site. After a long day on the road, it was wonderful to be able to eat dinner without having to leave the hotel. The room was clean and comfortable. We will stay here again in the future!
Stayed 1 night in Mar 2024

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were AMAZING!!! The breakfast was exceptional!
Stayed 2 nights in Feb 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I usually stay here when visiting family and have never been disappointed
Stayed 1 night in Feb 2024
Response from AGM on Mar 4, 2024
Thank you for your 5-star review! We greatly appreciate your continued loyalty as a returning guest. It’s wonderful to hear that you’ve consistently enjoyed your stays with us and have never been disappointed. Our team strives to provide exceptional service, and your positive feedback motivates us to keep up the good work.We look forward to welcoming you back again soon! Safe travels!

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great staff!!
Stayed 1 night in Mar 2024
Response from AGM on Mar 4, 2024
Thank you for your 5-star review! We greatly appreciate your positive feedback and are thrilled to hear that you had an excellent experience during your stay.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on Mar 4, 2024
Thank you so much for your exceptional rating! We are delighted that we could win your trust and provide you with the best experience during your stay. Your positive feedback is invaluable to us. We look forward to enhancing this experience even further in the future. Please know that we are eagerly anticipating your next visit!

10/10 Excellent

Quinnyetta, GREENVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service. Facilities were nice and clean.
Stayed 2 nights in Feb 2024
Response from AGM on Mar 4, 2024
Thank you so much for your exceptional rating! We are delighted that we could win your trust and provide you with the best experience during your stay. Your positive feedback is invaluable to us. We look forward to enhancing this experience even further in the future. Please know that we are eagerly anticipating your next visit!

8/10 Good

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area easily access to Marietta. Con is no free breakfast
Stayed 2 nights in Feb 2024
Response from AGM on Mar 4, 2024
Thank you for choosing our hotel for your stay! We’re delighted to hear that you enjoyed your time with us. Regarding the breakfast, we understand that it’s an essential part of the hotel experience. As a Hilton Gaden Inn Brand, we do not offer complimentary breakfast. However, we have an alternative option of breakfast included rates. We apologize if this change impacted your experience.We appreciate your feedback, and we hope to welcome you back soon. If there’s anything else we can assist you with, please feel free to reach out.

8/10 Good

alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from AGM on Feb 23, 2024
Thank you for taking the time to rate your experience. We appreciate your input! While we’re glad to see that you had a positive stay overall, we are always striving for excellence. If there’s anything specific you’d like us to address, please feel free to reach out. We hope to welcome you back soon for an even better stay!

2/10 Terrible

Audrey

Liked: Cleanliness, amenities
So noisy! Bed was uncomfortable.
Stayed 1 night in Feb 2024
Response from AGM on Feb 19, 2024
Dear Audrey,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comfort is our top priority, and we deeply regret that the noise disturbance and bed discomfort affected your overall experience.Regarding the bed, we are actively reviewing our bedding options. Rest assured, we are committed to providing a restful night’s sleep for our guests. We appreciate your patience as we work to enhance this aspect of our accommodations.Once again, we apologize for any inconvenience you encountered. Your feedback is invaluable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide a more satisfactory experience in the future.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on Feb 19, 2024
Thank you for taking the time to rate your experience. We appreciate your input! While we’re glad to see that you had a positive stay overall, we are always striving for excellence. If there’s anything specific you’d like us to address, please feel free to reach out. We hope to welcome you back soon for an even better stay!

4/10 Poor

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on Feb 19, 2024
Thank you for sharing your feedback with us. We apologize that your experience fell short of your expectations during your stay. Please let us know where we missed the mark. We are always looking for ways to improve our guest experience.

10/10 Excellent

kelly

Liked: Amenities
Super clean

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Room and hotel were very clean and accommodating.
Stayed 1 night in Feb 2024

10/10 Excellent

marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Rhonda, Osage

Travelled with partner
Liked: Cleanliness, staff & service
Facilities are older and needing some sprucing up. Front desk staff very good. Bath room clean. Floors in bedroom area felt sticky.
Stayed 1 night in Jan 2024

10/10 Excellent

Joel

Stayed 1 night in Jan 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with many amenities
The Hilton Garden inn was very clean, staff friendly, and the food at their restaurant was good. Had full bar as well. It is pet friendly which is a plus for us! We liked it so much that we will stay here on our return trip!
Stayed 1 night in Jan 2024

6/10 Okay

Jeremiah

Liked: Cleanliness
Disappointed
I didnt really enjoy my stay. First i requested extra pillows rhat i didnt get. Next the policy of not allowing a door dash deluvery to my room really sucks and ill never stay anywhere again that has that policy. I thought the room was outdated and not really comfortable and the tv set up with basic cable and the most aggravating remote control ever. I mean the sign on your building isnt even lite up.
Stayed 2 nights in Jan 2024

10/10 Excellent

Marilou

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
We will be back.
Stayed 1 night in Jan 2024

10/10 Excellent

Jaimie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family has been staying at this hotel for many years, driving from FL to OH in the summer and at Christmas. The hotel is the best in the area. There are great dining options, and the homemade breakfast is excellent. The rooms are clean, showers are refreshing, and we always know we will be comfortable. The entire staff is welcoming and friendly. A
Stayed 1 night in Dec 2023

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Thermostat
Everything was great except the thermostat would not go below 72 degrees and I couldn’t sleep well
Stayed 1 night in Jan 2024
Response from Shannon on Jan 9, 2024
Thank you for your feedback and letting us know of this issue. We apologize for the inconvenience of the thermostat during your stay with us. If ever there is an issue during your stay, please let us know so that we can fix it and you can fully enjoy your time with us. There is always someone at the front desk if you need assistance.

10/10 Excellent

Darcy, Deltona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Jaimie

Stayed 1 night in Dec 2023

10/10 Excellent

kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 2 nights in Dec 2023

10/10 Excellent

stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service was awesome got a chicken sandwich and bottle of red so good
Stayed 2 nights in Dec 2023

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Staff was very nice and attentive. Good location.
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite stay. Enjoyed the clean room. Did get a little warm had to turn the a/c on but otherwise great stay!
Stayed 1 night in Dec 2023

10/10 Excellent

Stacie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, clean and safe.
Stayed 1 night in Dec 2023

10/10 Excellent

Ronda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Justin, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy, thin walls, hear voices, water pipes; would like free continental breakfast. Suite was nice though, a plus to have coffee.
Stayed 2 nights in Nov 2023

10/10 Excellent

Dedric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, excellent facility, great food, amazing staff.
Stayed 1 night in Nov 2023

8/10 Good

Anil

Travelled with family and small children
Liked: Cleanliness
The condition of the pool water is questionable (somewhat cloudy).
Stayed 1 night in Nov 2023

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
Very pleasant stay. There was some road noise but that’s true of most hotels off of i75! The interior was very quiet. The continental breakfast was the best we have ever had. There was an option for a hot breakfast (at a cost), and it was excellent with very pleasant attentive staff.
Stayed 1 night in Oct 2023

6/10 Okay

David

Travelled with partner
Added charges for Breakfast when I checked in. The first morning the Buffet breakfast was available at no additional costs, then the next Morning I was presented a ticket for 2 buffet breakfast meals LOL with tax . So, I asked the cashier why I received the bill and she said they charge everyone for breakfast. Well since I had paid when checking in I told her it was already charged in my room rates when i checked in. She told me i need a voucher from the check in desk. I go and explaine an received a voucher. They tried to charge me twice.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kristyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for us
Everything felt clean and updated. The Keurig in our room was broken and within five minutes of reporting it, the maintenance guy was there with a new one. He installed it and coffee crisis was averted. The pool is an indoor/outdoor one and my teens really enjoyed unwinding after a long day.
Stayed 1 night in Oct 2023

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service and comfortable, clean room.
My stay at Hilton Garden Inn in Kennesaw was perfect; the room was clean and the bed felt great. Also, the check-in and check-out was smooth, and the clerks were friendly, efficient, and very nice. If I ever pass through Kennesaw again, I will definitely stay here.
Stayed 1 night in Oct 2023

8/10 Good

Robert

Stayed 2 nights in Sep 2023

10/10 Excellent

Lisa

Stayed 1 night in Oct 2023

10/10 Excellent

hector

Stayed 2 nights in Sep 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023