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Reviews of Crieff Hydro

4 out of 5
Crieff Hydro
Fern Tower Road, Crieff, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 271 out of 647 reviews" "
Rating 8 - Good. 231 out of 647 reviews" "
Rating 6 - Okay. 91 out of 647 reviews" "
Rating 4 - Poor. 34 out of 647 reviews" "
Rating 2 - Terrible. 20 out of 647 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Iain

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Need a review of the oversight of breakfast, sitting and clearing to avoid queues.
Stayed 2 nights in Apr 2024
Response from Crieff on Apr 16, 2024
Thank you for your review, I will pass your comments on to our Senior Management team.We do hope you will visit us again.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a family holiday! We had a great time in the pool and gym. Kids play zones look great!
Stayed 2 nights in Apr 2024
Response from Crieff on Apr 16, 2024
Thank you for your great review, we look forward to seeing you again.

6/10 Okay

Mayumi

Disliked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth Alice

Travelled with partner
Everything excellent particularly Elli in Reception ☀️☀️☀️☀️
Stayed 3 nights in Mar 2024
Response from Crieff on Mar 17, 2024
Thank you for your great review, I will pass your comments onto Ellie.Hope to see you again soon.

10/10 Excellent

Joseph

Stayed 2 nights in Mar 2024
Response from Crieff on Apr 16, 2024
Thank you for your 5/5, hope to see you soon.

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay just what you would expect for this location. Good
Stayed 2 nights in Feb 2024
Response from Crieff Hydro on Mar 2, 2024
Thank you for your great review.Hope yo see you again soon.

10/10 Excellent

Janet Anne

Travelled with family, Travelled with group
Enjoyed a special birthday here , great facilities and lovely scenery.
Stayed 2 nights in Feb 2024
Response from Crieff Hydro on Feb 7, 2024
Thank you for your review, Its great to hear you had a special birthday here and we hope you will visit again soon.

2/10 Terrible

Doris

Stayed 1 night in Jan 2024

8/10 Good

William

Stayed 1 night in Jan 2024
Response from Crieff on Mar 18, 2024
Thank you for your 4/5, we hope you visit again soon

8/10 Good

Iain

Stayed 1 night in Jan 2024
Response from Crieff on Mar 18, 2024
Thank you for your 4/5, we hope you visit us again soon

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Crieff on Mar 18, 2024
Thank you for your 5/5, we hope you visit us again soon

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recharging after Xmas!!
Xmas decorations still up and hotel looked amazing!! We always have a plate of soup in the winter garden when we arrive, the choice of sandwiches cakes home baked is amazing. Check in was done on line. My husband did a lot of walking as the scenery is stunning. He used the Victorian spa but there is a charge of £25 for a session. Dinner in the Terrace bar most nights , we ate at the Murraypark one night as the hotel was full. Most relaxing few days for a long time.
Winter gardens
Arrival
Stayed 4 nights in Jan 2024
Response from Crieff Hydtro on Feb 7, 2024
Thank you for your amazing view and lovely photos.Hope you visit us again very soon.

10/10 Excellent

Fraser

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Crieff Hydro on Feb 7, 2024
Thank you for your 10 out of 10

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Crieff on Mar 18, 2024
Thank you for your 4/5, we hope you visit again soon

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Crieff Hydro on Feb 7, 2024
Thank you for your 10 out of 10

10/10 Excellent

Sacha

Stayed 3 nights in Dec 2023
Response from Crieff on Mar 18, 2024
Thank you for your 5/5, hope you visit again soon

6/10 Okay

Dereick

Travelled with partner
Liked: Staff & service
Breakfast disappointing, but that’s buffet breakfasts for you
Stayed 1 night in Nov 2023
Response from Crieff on Mar 18, 2024
Sorry to hear you were disappointed with our Breakfasts, I will pass your feedback on.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 for the Victorian Baths
The hotel was incredible and had a never ending list of activities to enjoy. The Victorian baths were the highlight of the trip! (Keep in mind they are an extra £25 per session)
Stayed 2 nights in Nov 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night break
First time staying at Crieff Hydro Hotel. Overall hotel is in great shape. Reception staff were welcoming, friendly and helpful. Dinner in Meikle restaurant was ok, starter was over chilled. Had to send main meal back as it wasn’t very hot. Second attempt better but wonder if kitchens were a long way from restaurant. Good meal in Terrace on our second night although Staff there could do with some extra training. Beautiful setting and lots to do. Will definitely be back.
Stayed 2 nights in Oct 2023

10/10 Excellent

Debra

Stayed 3 nights in Oct 2023

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Maureen

Stayed 2 nights in Oct 2023

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Patricia

Stayed 3 nights in Sep 2023

4/10 Poor

Janette

Travelled with partner
Disliked: Staff & service
Service poor. Hotel difficult to find your way around
Stayed 2 nights in Sep 2023
Response from Customer Services on Oct 5, 2023
Thank you very much for taking the time to leave a review of your stay Janette. We are sorry to hear that some aspects disappointed you and have shared your feedback with the Management Team at the hotel so that they can take your comments on board going forward. We do hope that we will have the opportunity of welcoming you back to the hotel before too long.

4/10 Poor

Andrea

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Definitely a family forward hotel. Rooms looked to be renovated in the 80’s with electronics from the 90’s. Furniture was worn out and dirty. If you’re accustomed to Nespresso and Netflix in the rooms, this is not the hotel for you. The hallways are busy and noisy with families on route to the pool and other kid attractions. Rooms are motel grade 3 star at best.
Stayed 1 night in Sep 2023

10/10 Excellent

Ian

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Customer Service on Oct 5, 2023
Thank you for giving us 10/10Hope you visit soon

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good base for us to visit different places in the area. A hearty breakfast was included which set each day up perfectly.
Stayed 7 nights in Sep 2023
Response from Customer Service on Oct 5, 2023
Thank you for a great review, we hope you visit again very soon.

8/10 Good

Gillian

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , with a lot to offer . The room was very comfortable if only a little small.
Stayed 1 night in Sep 2023
Response from Duty Manager on Sep 19, 2023
Thank you for your review, we have many different room types and we hope you will visit us again.

4/10 Poor

Carol

Travelled with family
Liked: Cleanliness, amenities
Poor start when we were given rooms on different floors after being assured by email that we had connecting rooms. Door locks were changed while we were out! No warning given,poor customer service.
Stayed 2 nights in Sep 2023
Response from Duty Manager on Sep 19, 2023
Thank you for your review Carol, our apologies for any inconvenience caused during your stay, I will pass your comments on to our Senior management team.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Sep 2023
Response from Duty Manager on Sep 19, 2023
Thank you Sharon for your amazing review. Hope to see you again soon.

10/10 Excellent

Morna

Stayed 2 nights in Sep 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our short stay in the Hydro
Stayed 2 nights in Aug 2023
Response from Customer Service on Sep 11, 2023
Thank you so much for your kind feedback Donald. We are so pleased that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant from start to finish 🌟
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 28, 2023
Hello Lesley and many thanks for the fantastic review. We are so pleased that you enjoyed every aspect of your stay and hope to see you again soon.

6/10 Okay

Christopher

Disliked: Property conditions & facilities
Faded glamour
Was a so-so stay. Most of the staff were friendly but the place is just far far too big. Breakfast buffet is a mad blur of people and there are few adult only areas, 1 small bar basically. Room was OK but kind of tired, rooms very warm too and no A/C
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 28, 2023
Thank you so much for posting a review Christopher. We are really sorry that you found some aspects of your stay to be disappointing. As a family resort we are particularly busy at certain times such as the school holidays but there are other times when the hotel is quieter. Due to the age of the building we do not have air conditioning in our guest bedrooms and although refurbishment is completed on a rolling basis throughout the hotel such a large project does take some time to complete. We do hope that we will have the opportunity of welcoming you back in the future.

4/10 Poor

John

Liked: Property conditions & facilities
Disliked: Staff & service
Style over substance
Mixed up the rooms. Poor service. Expensive. Stile over substance.
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 21, 2023
Thank you for posting a review of your stay John. We are really sorry that you were disappointed by your visit and that this did not run smoothly for you. Guest feedback is very valuable to us in helping us to improve the service that we can offer and your comments have been shared with our Management Team so that they can be taken on board going forward. I do realise that this is of little help after your stay but do hope that you will feel able to visit us again and that we will have a further chance to impress.

6/10 Okay

Laura

Stayed 1 night in Aug 2023

8/10 Good

Lindsay

Liked: Cleanliness
Stayed 2 nights in Aug 2023

4/10 Poor

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Carolyn

Stayed 1 night in Aug 2023

6/10 Okay

John

Liked: Cleanliness
Disliked: Staff & service
Breakfast great Dinner terrible staff not very friendly or helpful
Stayed 2 nights in Jul 2023
Response from Customer Service on Aug 1, 2023
Hello John and many thanks for sharing your feedback on your stay. It is disappointing to read your comments regarding the team as we would always trust that our team would behave in a helpful and friendly manner to our guests at all times. We are sorry to note also that you were disappointed by your experience when dining in the hotel although it is great to hear that you enjoyed your breakfast. Your feedback has been passed on to our Management Team so that this can be taken on board going forward and we hope to have the opportunity of welcoming you back before too long.

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was fine and staff all friendly and helpful. Let downs were quality of food and frozen calamari and tinned olives don’t match the prices. Pasta was not fresh and the tomato sauce had no flavour. Not worth the prices charged. Secondly, when paying £200 for a room I don’t expect to pay an additional £50 to use the adults only swimming pool (Victorian baths).
Stayed 1 night in Jul 2023
Response from Customer Service on Aug 1, 2023
Thank you very much for posting a review Richard. We are sorry to hear that you were disappointed with some aspects of our stay and have shared your feedback on the food with our Executive Chef. There is a charge for the Victorian Baths due to the more exclusive nature of the facilities but our main leisure pool is available for our guests and does include a whirlpool, sauna and steam room. We do hope that you will feel able to visit us at some point in the future in spite of your disappointment on this occasion.

8/10 Good

Patrick

Travelled with partner
To be honest, there were a lot of young families with children who were not always supervised.
Stayed 3 nights in Jun 2023
Response from Customer Service on Jul 17, 2023
Thank you very much for taking the time to leave a review Patrick. We have noted our feedback on the families staying in the hotel and, whilst it is difficult for us to enforce and hard and fast rules, we do trust that our guests will exercise some consideration for other guests during their stay. As a family resort, we are particularly busy with families at certain times but there are other times when the hotel is quieter. We do hope that you otherwise enjoyed your stay with us and that we will have the chance of welcoming you back in the future, perhaps at a quieter time.

8/10 Good

Roger

Stayed 3 nights in Jun 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Plenty activities and space to chill.
Stayed 2 nights in Jun 2023
Response from Cait on Jun 22, 2023
Good afternoon, Thank you for your kind feed back regarding your stay with us at Crieff Hydro. I hope you shall be visiting us again soon. Kind regards, Cait

4/10 Poor

Jennifer

Stayed 1 night in Jun 2023
Response from Cait on Jun 22, 2023
Good afternoon, Thank you for taking the time to provide us feedback. I am sorry that we did not meet your expectations on this occasion and I hope this doesn't deter you from visiting us again. Kind regards, Cait

8/10 Good

Alyson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Cait on Jun 22, 2023
Good afternoon, Thank you for your kind feed back regarding your stay with us at Crieff Hydro. I hope you shall be visiting us again soon. Kind regards, Cait

8/10 Good

Garrett

Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Relaxing stay
Relaxing however room would have benefitted from air con. Had to requst fan for room as too hot. Weather was wonderful. Communal areas benefitted from air con thankfully. Room & some areas a bit tired. Staff in Winter garden restaurant on top of cleaning flooring when needed but same can't be said for Picollo restaurant. Food was excellent in all restaurants with exception of breakfast. Cooked breakfast was barely warm. Plates almost cold so food went cold very quickly. Black pudding - more suited to clay pigeon shooting. Thankfully cold options were plentiful & there was a great selection. Breakfast at 9am each day so no excuse for poor quality of "hot" food! Spa treatments were excellent and staff were absolutely wonderful. Claire was really nice doing a leg & foot massage for husband. Tracy was absolutely wonderful. Had a full aromatherapy massage plus pedicure and it was excellent. Overall a very pleasant stay.
Stayed 2 nights in Jun 2023
Response from Cait on Jun 22, 2023
Good afternoon, Thank you for your kind feed back regarding your stay with us at Crieff Hydro. I shall pass on your feedback to the relevant departments where we didn't quite meet your expectations. I hope you shall be visiting us again soon. Kind regards, Cait