Interior entrance

Reviews of Americas Best Value Inn Kelso

2 out of 5
Americas Best Value Inn Kelso
505 N. Pacific Avenue, Kelso, WA

Reviews

6.4
Rating 10 - Excellent. 78 out of 463 reviews" "
Rating 8 - Good. 118 out of 463 reviews" "
Rating 6 - Okay. 128 out of 463 reviews" "
Rating 4 - Poor. 83 out of 463 reviews" "
Rating 2 - Terrible. 56 out of 463 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nathalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Response from Nat on Mar 19, 2024
We at ABVI in Kelso appreciate your business. Thank you for your feedback.

10/10 Excellent

Tara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was awesome. The clerk was very friendly and helpful. Gave me tips on local taxis which was very helpful. Clean room, in general a great experience
Stayed 1 night in Mar 2024
Response from Hotel Support on Mar 4, 2024
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

6/10 Okay

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied for the price
Stayed 1 night in Feb 2024
Response from Hotel Support on Feb 19, 2024
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

6/10 Okay

Leonce

Business traveller
Liked: Staff & service
Disliked: Amenities
Desk lady was super nice. Smell in rrom
Stayed 1 night in Jan 2024
Response from Hotel Support on Jan 12, 2024
Dear Value Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Kelso WA Sincerely, Hotel Management.

2/10 Terrible

Casey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Support on Jan 8, 2024
Dear Value Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Kelso WA Sincerely, Hotel Management.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Will come back again
Stayed 1 night in Jan 2024
Response from Hotel Support on Jan 5, 2024
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Support on Dec 29, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Available on short notice
Stayed 1 night in Dec 2023
Response from Hotel Support on Dec 23, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

10/10 Excellent

Mike

Stayed 9 nights in Nov 2023
Response from Hotel Support on Dec 19, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Noise was the biggest issue. Very limited continental breakfast. Beds were comfortable. Overall cleanliness was good.
Stayed 2 nights in Nov 2023
Response from Hotel Support on Nov 27, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

10/10 Excellent

julian, Caldwell

Business traveller
Liked: Amenities
It was a nice room like staying their
Stayed 1 night in Oct 2023
Response from G. on Oct 11, 2023
Thank you for your feedback!!

6/10 Okay

Louize

Travelled with group
Liked: Staff & service
Unfortunately, the bedspreads had holes in them from cigarette burns. The television system had limited access to channels.
Stayed 1 night in Aug 2023
Response from Hotel Support on Sep 1, 2023
Dear Value Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Kelso WA Sincerely, Hotel Management.

10/10 Excellent

Evgeniy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Aug 2023
Response from Hotel Support on Aug 25, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

6/10 Okay

Jeffrey, Mountlake Terrace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For the price and location it was what we expected. Goos staff, attentive for the basic needs.
Stayed 1 night in Aug 2023
Response from Hotel Support on Aug 25, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

6/10 Okay

Debra

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Hotel Support on Aug 18, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

8/10 Good

Revae

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Support on Jul 31, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Hotel Support on Jul 25, 2023
Dear Value Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Kelso WA Sincerely, Hotel Management.

2/10 Terrible

Bijoy, Bothell

Disliked: Cleanliness, staff & service, property conditions & facilities
This is a cheap crappy motel. I had no choice as it was the STP week and booked it late and this was the only one available ( obviously ) in Kelso area. Very dated set up. Key wouldn’t open the door , complained and then the front desk guy ( Galvin) came with a thick aluminum wire and inserted through the door and opened it. That’s the height of security there :-) . Anyone with a metal wire can open any door. However you drive may be 5 mins then there are a lot of fast food chains. So location isn’t that bad Just stay away , it’s not worth your money or safety .
Stayed 1 night in Jul 2023
Response from Hotel Support on Jul 17, 2023
Dear Value Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Kelso WA Sincerely, Hotel Management.

10/10 Excellent

James

Stayed 1 night in Jul 2023
Response from Hotel Support on Aug 2, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

8/10 Good

Kerrylynn

Liked: Cleanliness, staff & service
Basic hotel. Needs updating. Staff pleasant and accomodating when I changed my room due to water issues.
Stayed 4 nights in Jul 2023
Response from Hotel Support on Jul 13, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

4/10 Poor

Brandi

Stayed 1 night in Jul 2023
Response from Hotel Support on Jul 11, 2023
Dear Value Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Kelso WA Sincerely, Hotel Management.

10/10 Excellent

KELLY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean safe quiet. BSic. Staff was pleasant. Breakfast not great. Minimal selection powdered milk not my thing.
Stayed 1 night in Jul 2023
Response from Hotel Support on Jul 9, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

4/10 Poor

Christy

Travelled with family
Liked: Staff & service
Decent price
Stayed 1 night in Jun 2023
Response from G. on Jul 4, 2023
Dear Value Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Kelso WA Sincerely, Hotel Management.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
2 queen bed rooms are clean and roomy. Very friendly customer service.
Stayed 1 night in Jun 2023
Response from Hotel Support on Jun 30, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

4/10 Poor

Roberto

Disliked: Cleanliness, property conditions & facilities
building and rooms are old and worn. No usb plugs in the room!! It’s 2023 guys!!! I wasn’t expecting a luxurious place but at least the basics. Hair in the bathroom. The room it’s arriving directly from the early 2000.
Stayed 1 night in Jun 2023
Response from Hotel Support on Jun 28, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

2/10 Terrible

Brandy, Carson City

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel was great. The area the property is at is stretchy. Every night there was cops and ambulances all night. Didnt get much sleep due to the police activity.
Stayed 3 nights in Jun 2023
Response from Hotel Support on Jun 19, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Hotel Support on Jun 16, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

8/10 Good

Danny

Stayed 1 night in Jun 2023
Response from Hotel Support on Jul 2, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

6/10 Okay

Daniel, Olympia

Stayed 1 night in Jun 2023
Response from Hotel Support on Jul 2, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really friendly and even helped me set up my Tv
Stayed 1 night in Jun 2023
Response from Hotel Support on Jun 5, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

10/10 Excellent

YVONNE, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Good for price and easy location
Stayed 1 night in May 2023
Response from Hotel Support on May 24, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

2/10 Terrible

Chanelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The were roaches there an maids enter room without permission
Stayed 2 nights in Apr 2023
Response from G. on Apr 25, 2023
We Are sorry for the inconvenience of your stay, we thank you for your feed back and hope we can provide you with a better service next time thank you again for your business.

2/10 Terrible

Eileen, Fircrest

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Wifi sucks, smoke detector was covered up with a piece of paper and tape. Hot water kept running cold and hot within seconds back and forth. Room smelled musty as hell and the headboard wasnt attached to the wall...screws missing from every hole
Stayed 1 night in Apr 2023
Response from G. on Apr 25, 2023
We are sorry for the inconvenience this may cause on you're stay, we will work hard to get you better service on your next stay. Thank you for your feed back we appreciate it thank you again.

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freindly staff, easy check in, pleasant, comfortable, and accomidating room. What more could you ask for? Staff notified me there are 16 cameras watching The outaide of the property. This was reassuring.
Stayed 1 night in Apr 2023
Response from Hotel Support on Apr 19, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

10/10 Excellent

Samantha

Stayed 6 nights in Feb 2023
Response from Hotel Support on Mar 10, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

10/10 Excellent

Mari

Stayed 3 nights in Feb 2023
Response from Hotel Support on Mar 1, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very much worth the money
Was very surprised by the bay of the room. I booked a less expensive room because we were to be busy at an event in town and would simply be using room to sleep. We ended up getting done early and spent more time there. Impressed by cleanliness and comfort. Desk staff was extremely friendly and courteous. Will definitely be staying again when in area
Stayed 1 night in Jan 2023
Response from Hotel Support on Feb 1, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

10/10 Excellent

Mari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jan 2023
Response from Hotel Support on Jan 30, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

2/10 Terrible

Kyle

Disliked: Staff & service
Stayed 1 night in Jan 2023
Response from Hotel Support on Mar 6, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

8/10 Good

Jerry, Powder Springs

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the room was good for the price. No issues other than crazy lady next door yelling sometimes. She was arguing with her other two personalities that she says is her two cousins that are possessing her. Hey it's Washington....... It's OK!!! This place will stay on my lists to stay on future work trips
Response from Hotel Support on Nov 2, 2022
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

6/10 Okay

JENEVIV

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk wakes me up move my truck
They wanted me to park my truck and small Uhaul A quarter mile away. I am disabled and I refused. I backed the truck up and trailer and took three spots. At 10:30 at night after we had fallen asleep the front desk called me and said owners wanted me to move my truck. I said I will happily do so at 6 AM when I leave. Very unhappy about the parking at this establishment, and the rudeness of calling a guest at 10:30 PM.
Stayed 3 nights in Aug 2022
Response from Hotle Support on Nov 2, 2022
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

8/10 Good

John W, Lynnwood,

Stayed 1 night in Sep 2022
Response from Hotel Support on Jan 30, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel front desk people was wonderful very kind . Room were clean And comfortable. I would stay there again.
Stayed 1 night in Aug 2022
Response from Hotel Support on Jan 30, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Catfished on this one
I got catfished on this motel. The pictures do not match what is really going on here. It’s in a sketchy part of town (unbeknownst to me when I booked), the place is run down and it built around a house that is in squalor. The staff disregard the do not disturb signs. There seems to be a lot of substance abuse issues and questionable people that roam the property. The trains run past at all hours of the day and night. The bed, while bug free, was like sleeping in a hammock. The room was not very clean and the door didn’t lock right. I had to jam a chair under the handle to keep it closed and feel somewhat secured. The towel rack wouldn’t stay on the wall, the ceiling is falling in inside the lobby, what repairs have been done are quarter assed (not even your usual half assed attempt at fixing something). Then at around 1a the front desk called waking me up to ask who left my room because they thought they saw someone leaving. I’m glad I was dropped off by my pilot car, because I’m confident my vehicle would have been broken into. I wish I hadn’t paid paid in full before I got here because I surely wouldn’t of stayed here. Just beware of what you’re getting into.
Stayed 2 nights in Jul 2022
Response from Guest Relations on Jul 16, 2022
Dear Robert, We truly regret that our accommodations did not meet your expectations. What you have shared is a poor reflection of the standards we adhere to, and we can't apologize enough. Your concerns will be discussed internally, and we will seize each and every opportunity to make corrections. This is not how we want you to remember us, so please allow us to make this up to you in the future.

4/10 Poor

Lance

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
no hot water (shower)
Stayed 1 night in Mar 2022
Response from Guest Relations on Apr 1, 2022
Dear Lance, It's unfortunate to hear that you didn't have any hot water during your stay with us at Americas Best Value Inn Kelso. We'll have our maintenance team look into this claim further. Despite this, we hope you'll come back and give us another chance to impress you in the future.

10/10 Excellent

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ffiendly owner and sraff.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It works!
The gentleman at the front desk was very friendly, and the room seemed nice. No complaints!
Stayed 1 night in Dec 2021

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from abvi on Dec 10, 2021
Thank you for your feed back.

10/10 Excellent

Emilee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The staff were friendly, thoughtful, and accommodating. Id love to stay here again!
Stayed 6 nights in Nov 2021
Response from abvi on Dec 10, 2021
Thank you very much for your feed back.:)

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021