Exterior

Reviews of The Border Hotel

3 out of 5
The Border Hotel
Kirk Yetholm, Roxburghshire, Kelso, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 61 out of 99 reviews" "
Rating 8 - Good. 29 out of 99 reviews" "
Rating 6 - Okay. 5 out of 99 reviews" "
Rating 4 - Poor. 4 out of 99 reviews" "
Rating 2 - Terrible. 0 out of 99 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just super
Absolutely loved it! Our apartment room was perfect for my and my two sons and the staff could not have been more helpful. Looking for an excuse to go back already!
Stayed 1 night in Nov 2023

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pizer
Very warm welcome relaxed friendly great food Deffo re visit
Stayed 1 night in Sep 2023

10/10 Excellent

Jacqueline Ann

Stayed 1 night in Sep 2022

10/10 Excellent

Mrs R M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice hotel Food delicious Excellent service
Stayed 1 night in Sep 2022

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a lot of history and fabulous outdoor area.. the new owners informed us they were putting in a fire pit under the gazebo that will allow customers to experience the outdoor area into the evenings. Fabulous view of the hills from our bedroom.
Stayed 1 night in Aug 2022

8/10 Good

LouiseGraham

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The cottage was lovely, food in the hotel was really good, just not enough staff, service was very slow
Stayed 2 nights in May 2022

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value place to stay
Stayed 1 night in Dec 2021

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

4/10 Poor

Marc

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hill walkers paradise. Child unfriendly.
Hotel is very charming from the outside and around the bar area. Set in a quiet village and is clearly a hill walkers paradise. Clearly not a hotel that is suitable for families with infants. Positives - Peaceful, Friendly staff, bed was comfortable. Negatives - Pennine Room (most expensive room in hotel) was filthy. Shower head is disgusting and needs replaced, and when something so obvious is overlooked, it leaves you fearing the worst. Window sills were filthy. Cobwebs everywhere. Light bulbs out. Carpet clearly had a quick hoover over prior to our arrival, but generally still filthy. Really poor when you have an infant who spends most of their time on the floor. No cleaning and emptying of bins in the morning, so room bin was overflowing. Food - first nights dinner, the wife and I both had ordered the chicken pie. One was hot and one was cold. No staff member asked how our meal was. I wasn’t hungry so gave wife the hot pie and I ate the chips. Ordered an omelette for our 1 year old and when it finally arrived, it was severely undercooked. Dangerous for a child of this age. Breakfast service is very slow, fine when it’s adults who can have tea and a chat, but as I said before. Not a hotel setup well for a family with a young child. Floor in breakfast area had bits of food from days prior. On check out - no one asked how our stay was. Can only assume they expect negative feedback so don’t bother asking. Really, really poor. Shame
Stayed 2 nights in Oct 2021
Response from Helen on Oct 19, 2021
Oh gosh I m so sorry to read this and contrary to your expectations we receive excellent feed back, it is an old building and we like to keep its charm but nearly all our customers are happy with the cleanliness and care they get. We are waiting for new carpets for the bedrooms, shower heads and toilet seats. But the old ones are showing signs of wear. As with most things as soon as we decide to do more we have to join a queue the same as everyone else to get work done. I hope future places you stay in live up to your expectations.

10/10 Excellent

Pete

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect Stay for The Pennine Way
Lovely hotel and my target now for 3 years in 17 days of walking the Pennine way. It’s a small cosy bar with more restaurant at side and rear. After 16 miles of my last days walking a reals Hot bath was particularly inviting. Would I stay there again? Hell yes! See you in 3 years when I do “a lap of Honour”
Stayed 1 night in Sep 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnighter
Little disorganised but very friendly. Would recommend for an overnight stop.
Stayed 1 night in Sep 2021

10/10 Excellent

Marnie, Sheffield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, beautiful location, lovely food and service.
Stayed 1 night in Oct 2020

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely borders cottage
This is great cottage and spotlessly clean and well equipped, only drawback is it has no WiFi which with teenagers is a major problem!
Stayed 2 nights in Oct 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing!
We didn’t actually stay at this hotel. It was shabby downstairs, and little attention seemed to be given to COVID precautions. The room was slightly better than downstairs, but the curtains were hanging off the rail, the wooden toilet seat had some damage and wouldn’t have been hygienic. To my mind if a hotel can’t be bothered to fix a simple thing like broken curtain hooks, or a worn toilet seat, it does not give guests confidence that it is doing its utmost to keep people safe in these trying times. The bed was large and looked fine, but we didn’t stay to lay our heads there.
Stayed 1 night in Sep 2020

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great way to end the Pennine Way
An iconic place to stay at the end of the Pennine Way. Very friendly service. Hot shower, comfy bed and big breakfast - what else can you need!
Stayed 1 night in Aug 2020

10/10 Excellent

Mick, Chesterfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is steeped in tradition and oozes character. Its the iconic finishing point of the Pennine way, a 268 mile walk from Edale in Derbyshire finishing at the border Hotel in Kirk Yetholm. The standard of the hotel is 1st class the staff warm and friendly and the food is delicious. Highly recommended
Stayed 1 night in Aug 2020

8/10 Good

Gerry, Derby

Travelled with partner
Liked: Staff & service
Disappointed that the advertised walk in shower was not to be, but otherwise a good stay. Breakfast is excellent and plentiful and staff are friendly.
Stayed 1 night in Aug 2020

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
If you’re after a warm welcome, comfortable cozy accommodation (the beds are so comfy!) and good food, then this is the place for you. Lovely!
Stayed 1 night in Aug 2020

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in the borders.
Been here several times and always given a warm welcome by friendly staff. Food is excellent too. Only downside for me is that the bed is far too soft for my taste, others may like this.
Stayed 1 night in Feb 2020

10/10 Excellent

Kevin, Calgary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Took great care of us. Very happy we stayed there
Stayed 2 nights in Jan 2020

10/10 Excellent

Lyndsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We have a very comfortable night's stay at The Border Hotel recently. My partner had just completed The Spine Race earlier that morning and the staff were very understanding that he would want to be in the room as soon as possible for a sleep and we were in the room before the 3pm check in time which was very kind of them. The room itself was clean and comfortable. We had lunch, dinner and breakfast at the hotel and all meals were absolutely delicious. This has been our 2nd stay at The Border and I would highly recommend
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For us, the human touch is always more important than amenities, which were fine but quite basic. The management and staff, however, were warm and welcoming to a remarkable degree and made our brief stay a complete delight. Food was wholesome and just to our taste.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Church View Cottage
We stayed in Church View Cottage which is brilliant value for money. Super service, very comfortable and great location
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good one night stay here whilst walking the St Cuthbert way
Stayed 1 night in Sep 2019

4/10 Poor

Jeff

Disliked: Cleanliness, property conditions & facilities, room comfort
Very average
Tired rooms needing refurb. Breakfast was not freshly cooked.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Enjoyable.Great Staff & good meals. and a relaxing feelk to the place
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We loved the food and the service/atmosphere in the bar. The room was fine, no issues but for the heat. It was very hot inside but raining outside, this meant we couldn’t have the window open without lots of water coming in. Combine this with a very creaky hallway and loud doors (please invest in soft closers) unfortunately we both slept terribly.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Stayed in the cottage which was luxurious for 3 people! Would suit 3 couples or a family. Beautiful location.
Stayed 1 night in Jul 2019

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a very long day walking on Saint Cuthbert's Way, my daughter and I were delighted to find such a comfortable and well run pub-hotel waiting for us. The room was comfortable, staff great, and the food, ale and scotch were all outstanding!
Stayed 1 night in Jun 2019

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
A very nice place to stay. Clean, friendly, good food (massive breakfast). Excellent vfm
Stayed 1 night in Feb 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Nice clean room and great food in restaurant
Stayed 1 night in Feb 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Place
Friendly and helpful staff great bar and food
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay, a few local characters and excellent staff at the hotel
Stayed 1 night in Dec 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff made me feel very welcome. Excellent dinner and breakfast, comfortable room. I could not have asked for more.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent staff, good plentiful breakfast, we enjoyed our evening meals although it would have been nice to have some variety in the vegetables rather than the same each of the three nights that we stayed. Drinks at the bar reasonably priced. Our room was compact although the en-suite bathroom was sizeable..
Stayed 3 nights in Nov 2018

10/10 Excellent

James, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Great place great staff great food great rooms, to sum it up in one word FANTASTIC
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Andrew, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant service when arrived late, was still served a meal and given a lovely comfortable room. Had to leave early on the Sunday but was served cereals all prepared for the morning. Will happily return to here in the future.
Stayed 1 night in Oct 2018

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Joe

Another night away
Very friendly. Good food. Good beer. What more do youbwant
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet,lovely room,good food. The breakfast was good and the staff very friendly.
Stayed 1 night in Sep 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018