Cher Jonathan, Merci pour l'excellente critique de notre hôtel! Nous sommes heureux que vous ayez apprécié votre séjour et espérons vous revoir très bientôt.

Thank you for taking the time to share your experience. We are glad you enjoyed your stay and hope to welcome you back again soon!

Thank you for taking the time to share your experience, if there is anything that we could improve on please don't hesitate to let us know.

Dear Mohamed, Thank you for choosing The Royal Kelowna!We are thrilled to hear about your wonderful stay and that you got to experince the spectacular views our property features. We hope to welcome you back soon. Warm regards,

Dear Joseph, Thank you for choosing The Royal Kelowna!We are thrilled to hear that you had a enjoyable experince staying with us. Our team is always ready to help in any way they can. We look forward to your next stay!

Dear Carola, Thank you for choosing The Royal Kelowna!We are thrilled to hear that you had and excellent experince staying with us, and are looking forward to welcoming you back to our beautiful property. Warm regards,

Dear Teresa, Thank you for choosing The Royal Kelowna! We are sorry to hear that you did not have a great experince staying with us. Please let us know how we can improve. We hope you give us another chance. Warm regards,

Dear Jang,Thank you for choosing The Royal Kelowna!We are thrilled to hear that we are the best accommodation in Kelowna! Our amenities and location definitely set us apart. Thank you for the great review. We hope to welcome you back soon. Warm regards,

Dear Phillip, Thank you for choosing The Royal Kelowna!We are delighted to hear about your wonderful experince staying with us. Being right on the water makes your stay so much better! We hope to welcome you back soon. Warm regards,

Dear Laura, Thank you for choosing The Royal Kelowna!We are delighted to hear that you had an all around excellent experince staying with us.Happy to hear that you had a great time. We look forward to welcoming you back soon. Warm regards,

Dear Adrian, Thank you for choosing The Royal Kelowna! We are happy to hear about your experince staying with us and hope to welcome you back soon. Warm regards,

Dear Nathan, Thank you for choosing The Royal Kelowna! We are delighted to hear about your wonderful experince staying with us and are excited to welcome you back soon. Warm regards,

Dear Michelle, Thank you for choosing The Royal Kelowna! We are thrilled to hear about your wonderful experince staying with us and are excited to welcome you back soon. Warm regards,

Dear Jaspinder, Thank you for choosing The Royal Kelowna!We are thrilled to hear about your good experince staying with us and look forward to welcoming you back soon. Warm regards,

Dear Joan, Thank you for choosing The Royal Kelowna! We are thrilled to hear that you had a wonderful experince staying with and found our facilities to be lovey. We do apologies that the billing was a bit confusing and that at the time you spoke with us we were not able to provide a satisfactory response. Your nightly rates did change slightly each night. Theses charges were agreed on when your originally booking. We were simply trying to walk you through those charges. The initial hold of 712.34 was placed on your card at check-in; this is systems way of ensuring that the total amount of the booking is available on your credit card. Then the second hold of 277.37 was for the incidentals charge and for the fob deposit to park your car. Both theses holds are released at check-out assuming that the fob has been returned and no damage done to the suite. Finally the last charge of 714.27 was the actual charge for your last 2 nights including parking. The average credit card processing time is 5 to 10 business days at which time any existing holds will be released. Please reach out to us should that not happen. It was lovely having you stay with us and we look forward to welcoming you back soon!Warm regards,

Dear Xiaoling, Thank you for choosing The Royal Kelowna! We are thrilled to hear that you had a excellent experiencing staying with us and came back for a second time. We look forward to welcoming you back for your third visit!Warm regards,

Dear Jason, Thank you for choosing The Royal Kelowna!We are thrilled to hear about your wonderful experince staying with and look forward to welcoming you back soon. Warm regards,

Dear Malaina, Thank you for choosing The Royal Kelowna!We are thrilled to hear that you had a wonderful experince staying with us and loved the size of the suite and balconies. Most of our suites come with an additional double bed or pullout sofa couch.We look forward to welcoming you back soon.Warm regards,

Dear Raj, Thank you for choosing The Royal Kelowna!We are thrilled to hear that you had an awesome experince staying with us. We look forward to welcoming you back soon!Warm regards,

Dear Allan, Thank you for choosing The Royal Kelowna! We are thrilled to hear that you had a wonderful experience staying with out and found our lakefront location suitable for your stay. We hope to welcome you back soon!Warm regards,

Dear Janis, Thank you for choosing The Royal Kelowna!We are thrilled to hear about your beautiful experince staying with us. We are glad that you took advantage of our proximity to the downtown core and took advantage of the many amenities we offer. We look forward to your next visit!Warm regards,

Dear Jordan, Thank you for choosing The Royal Kelowna!We are delighted to hear about your wonderful experince staying with us; and are happy that the service, rooms, beds and bathrooms were top notch. We cannot wait to welcome you back!Warm regards,

Dear Jackie, Thank you for choosing The Royal Kelowna! We are thrilled to hear about your wonderful experince staying with us and are happy to hear that we are the best place in Kelowna. We look forward to welcoming you back soon!Warm regards,

Dear James,Thank you for choosing The Royal Kelowna! We are delighted to hear about your wonderful and enjoyable experince staying with us; and are looking forward to welcoming you back soon. Warm regards,

Dear David, Thank you for choosing The Royal Kelowna! We are delighted to hear about your excellent and enjoyable experince staying with us. I'm glad to hear that we foster a home away from home kind of atmosphere. We look forward to welcoming you back in the near future!Warm regards,

Dear Gregory, Thank you for choosing The Royal Kelowna! We are happy to hear that you had a positive and enjoyable experince staying with us and look forward to welcoming you back soon.Warm regards,

Dear Richard, Thank you for choosing The Royal Kelowna! We are delighted to hear about your positive experince staying with us and are happy to hear that you found our property to be nice. Thank you for staying with us we look forward to welcoming you back soon!Warm regards,

Dear Kyle, Thank you for choosing The Royal Kelowna! We are delighted to hear about your wonderful experince staying with us and look forward to welcoming you back soon. Warm regards,

Dear Darren, Thank you for choosing The Royal Kelowna!We are are delighted to hear about your wonderful experince staying with us and are happy to hear that you found our property to be beautiful. We look forward to welcome you back soon. Warm regards,

Dear Anthony, Thank you for choosing The Royal Kelowna! We are thrilled to hear that you had a wonderful and delightful experince staying with us. It looks like you took for advantage of the location and features our property offers. We look forward to welcoming you back soon! Warm regards,

Dear Seyi, Thank you for choosing The Royal Kelowna!We are thrilled to hear about your fantastic experince staying with and are excited to welcome you back soon. Warm regards,

Dear Jiamin, Thank you for choosing The Royal Kelowna!We are happy to hear that you had a great experience staying with us and would stay again. We look forward to your next visit! Warm regards,

Dear Tara, Thank you for choosing The Royal Kelowna! We are thrilled to hear about your enjoyable experince staying with us and are excited for your next visit. Warm regards,

Dear Mylene, Thank you for choosing The Royal Kelowna! We are delighted to hear about your wonderful experince staying with us and look forward to welcoming you back soon! Warm regards,

Dear Robyn, Thank you for choosing The Royal Kelowna! We are delighted to hear about your wonderful experince staying with us and look forward to welcoming you back soon! Warm regards,

Dear Robert, Thank you for choosing The Royal Kelowna! We are delighted to hear about your wonderful experince staying with us and look forward to welcoming you back soon! Warm regards,

Dear Kimberley, Thank you for choosing The Royal Kelowna!We are delighted to hear about your wonderful experince staying with us. Our property is perfectly located for those wanting to experince all that downtown Kelowna has to offer. We look forward to welcoming you back soon!Warm regards,

Dear Lana, Thank you for choosing The Royal Kelowna! We are delighted to hear about your wonderful experince staying with us and look forward to welcoming you back soon! Warm regards,

Dear Laura, Thank you for choosing The Royal Kelowna! We are happy to hear that you enjoyed your recent experince staying with us and are looking forward to your next visit.Warm regards,

Dear Adam, Thank you for choosing The Royal Kelowna! We are happy to hear that you had a great stay and enjoyed our rooftop pool and scenery. We look forward to welcoming you back soon! Warm regards,

Dear Mallory,Thank you for choosing The Royal Kelowna!We are thrilled to hear about your wonderful experince staying with us and look forward to welcoming you back soon. Warm regards,

Dear Tonielle, Thank you for choosing The Royal Kelowna! We are thrilled to hear about Amazing experince staying with us. I am glad to hear that our team was able to get everything figured out for you and make a potentially stressful situation positive. Thank you for your feedback; we cannot wait to welcome you back!Warm regards,

Dear Daniel, Thank you for choosing The Royal Kelowna! We are thrilled to hear that you had an excellent experince staying with us. I believe the idea behind having the tv and lights on is to make you feel welcome when you enter the room. I have passed your feedback along to our housekeeping manger. We look forward to welcoming you back soon!Warm regards,

Dear Todd, Thank you for choosing The Royal Kelowna! We are delighted to hear that you enjoyed your stay with us. I'm sorry to hear that you found our team to be cold and not friendly. Our team tries to gauge and understand individuals guest preferences with regards to expectations from our team. Some guest wanted to be greeted while others simply want to be left alone; we try and foster an atmosphere where everyone is comfortable. I am sorry that you felt ignored; we hope you give us another chance to provide a more welcoming experince. Warm regards,

Dear Todd,Thank you for choosing The Royal Kelowna! We are thrilled that you enjoyed your recent stay with us and found our property to be beautiful and comfortable. We hope to welcome you back soon! Warm regards,

Dear Bhawna, Thank you for choosing The Royal Kelowna!We are happy to hear that you enjoyed your recent stay with us. Please let us know how we can improve in the future. Warm regards,

Dear Steve, Thank you for choosing The Royal Kelowna!We are thrilled to hear about your wonderful stay and about your experince staying with us. The winter months can be a bit more challenging to keep the common areas clean; however we appreciate the feedback and have passed it to our housekeeping team. The hot tub temperature is set to appeal to all guest; unfortunately this setting cannot be adjusted. We look forward to your next visit and look forward to welcoming you back soon. Warm regards,

Dear Dean, Thank you for choosing The Royal Kelowna! We are thrilled to hear that you enjoyed your recent stay with us and are looking forward to welcoming you back soon!Warm regards,