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The property was retro and cool and the staff were very kind and attentive I had no issues with the location. Just had some issues with mold in the room it’s in the tiles and definitely needs a deep clean. It’s black mold and it is an older property so I would just be concerned about the cleanliness. My bathroom shower also had an issue with the tap but the staff kindly got me a new room. I would reccomend staying here for the staff and the atmosphere but the hotel should definitely consider steam cleaning the tiles and bathroom areas of the hotel rooms at some point. It needs to be addressed .
Nathan
Stayed 2 nights in Apr 2024
Response from Dilworth Staff on Apr 23, 2024
Hi Nathan, we are happy that you found the property retro and cool and our staff to be very kind and attentive. We do apologize for your inconveniences. Please feel free to reach out to us personally if you would like to discuss further. Thank you :)
8/10 Good
Wayne
Apr 17, 2024
Nice place nice staff good location
Wayne
Stayed 2 nights in Apr 2024
Response from Dilworth Inn on Apr 18, 2024
Hello Wayne. It's wonderful to hear that you had a positive experience at the hotel! A nice place, friendly staff, and a good location can really enhance a stay. I'm here to help with any questions or assistance you may need for future bookings :)
Hello Dear Guest. Thank you for sharing your rating! If there were any specific aspects that stood out to you or if there's anything you think could be improved, please feel free to share. We value any and all feedback :)
8/10 Good
John, North Vancouver
Apr 17, 2024
Liked: Cleanliness, staff & service
John
Stayed 2 nights in Apr 2024
Response from Dilworth Inn on Apr 18, 2024
Hello John. Thank you for sharing your rating! If there were any specific aspects that stood out to you or if there's anything you think could be improved, please feel free to share. I'm here to assist you with any questions or further feedback you may have.
enjoyed the rooms. Clean and fresh. Beds were comfortable. Enjoyed the pool and hot tub. Would definitely go back.
Joan
Stayed 2 nights in Apr 2024
Response from Dilworth Staff on Apr 16, 2024
I'm so glad to hear that you enjoyed your stay at the hotel! Your positive feedback is much appreciated, and it's wonderful to hear that you would definitely consider returning in the future. If you need any assistance with your next visit or have any special requests, feel free to reach out. Thank you for sharing your experience!
10/10 Excellent
Denise
Apr 15, 2024
Denise
Stayed 2 nights in Apr 2024
Response from Dilworth Staff on Apr 16, 2024
Thank you for the glowing 5 out of 5 review! I'm thrilled to hear that you had such a fantastic experience at the hotel. Your feedback is truly appreciated and I'm sure it will be helpful for other travelers looking for a great place to stay. We look forward to welcoming you back for another wonderful stay!
Thank you for choosing to stay with us whenever you are in town! We are thrilled to be your go-to accommodation choice and look forward to welcoming you back on your next visit. Safe travels!
Hi Heidi! Thank you so much for your review! We are happy to hear you found your stay to be exceptional. We look forward to seeing you again in your future travels to Kelowna :)
It's clean and comfortable and everyone at the desk was friendly. Older property, but the retro vibes cool.
Angie
Stayed 2 nights in Apr 2024
Response from Dilworth Inn on Apr 15, 2024
Thank you for taking the time to share your feedback! We are delighted to hear that you found our property clean and comfortable, and that our staff provided friendly service. We take pride in our retro vibes and are glad you appreciated them. Your comments are valuable to us as we strive to provide a unique and enjoyable experience for all our guests. We hope to welcome you back soon for another great stay!
8/10 Good
Graham
Apr 12, 2024
Liked: Cleanliness, staff & service
Comfortable, clean, and roomy. Good value and friendly staff
Graham
Stayed 1 night in Apr 2024
Response from Dilworth Inn on Apr 15, 2024
Thank you for your positive review! We are pleased to hear that you found your stay comfortable, clean, and roomy, and that you received good value for your stay. Our staff works hard to provide friendly service, and we are glad that it made a positive impact on your experience. We appreciate your feedback and look forward to hosting you again in the future. Safe travels!
Hi Christine,Thank you for leaving a review!We enjoyed having you stay with us, and look forward to seeing you again!- Front Desk Team
10/10 Excellent
Denise
Travelled with family
Apr 8, 2024
Liked: Cleanliness, staff & service, amenities
Although this property is definitely dated, I loved having such a large room with lots of large windows and access to a nice balcony to enjoy the beauty of Kelowna. The location is so convenient and staff wonderful. I wish the sauna had been working, but we did enjoy the hot tub that had just been cleaned that morning. The Continental Breakfast had great options and the staff always made sure they were available and keeping things well stocked. Definitely would stay again - rates were great too!
Denise
Stayed 2 nights in Mar 2024
Response from Dilworth Inn on Apr 8, 2024
It's fantastic to hear that you found the location convenient, the staff wonderful, and the Continental Breakfast satisfying with great options. I'm glad you were able to enjoy the hot tub. It's wonderful to know that you would consider staying again due to the great rates and overall positive experience. If you need any more information or assistance for your future stays, feel free to reach out!
I'm glad to hear that you had a positive experience overall! If there's anything specific you'd like to share or if you have any suggestions for improvement, feel free to let us know.
We like the convenience to everything we need, the friendly staff.
There is mould in the corner of the bathtub shower.
Overall we like it. We stay there whenever we go to Kelowna.
Heather
Stayed 1 night in Apr 2024
Response from Dilworth Inn on Apr 7, 2024
Dear Heather, We are delighted to hear that you appreciate the convenience of our location and the friendliness of our staff. Providing a comfortable and welcoming experience for our guests is always our top priority.We truly apologize for the inconvenience caused by the presence of mold in the corner of the bathtub shower. Please rest assured that we take such matters very seriously, and we will address this issue immediately to ensure that it does not reoccur in the future. Your feedback helps us to continuously improve, and we appreciate your understanding and patience.It's wonderful to hear that despite this issue, you still enjoyed your overall stay with us and choose to stay with us whenever you visit Kelowna! Hope to see you soon! :)
That's wonderful to hear! It sounds like you had a great experience with the staff and facility. If you need any more information or assistance, feel free to ask!
Reviews said friendly staff and they were nice to deal with. Room was comfortable. Access to area was good. Pricing was reasonable.
Bruce
Stayed 3 nights in Mar 2024
Response from Dilworth Front Staff on Apr 2, 2024
It's great to hear that the reviews mentioned friendly staff, comfortable rooms, good access to the area, and reasonable pricing. We always aim to provide a positive experience for our guests. Thank you for sharing this feedback!
6/10 Okay
Nirmit
Travelled with family
Apr 1, 2024
Liked: Cleanliness, staff & service, amenities
It does not have elevator.
Overall nice stay.
Nirmit
Stayed 1 night in Mar 2024
Response from Nicole on Apr 1, 2024
Hi Nirmit,We appreciate your positive review despite the lack of an elevator. We're glad you had a nice stay overall!- Front Desk Team
Hi Haven,That's great to hear! Being close to shopping and food places can definitely enhance your overall experience. We look forward to having you stay with us again soon!- Front Desk Team
Thank you for your wonderful review! We are delighted to hear that you had an excellent stay with us. We look forward to welcoming you back for another fantastic stay in the future! :)
10/10 Excellent
Timothy
Mar 27, 2024
Timothy
Stayed 7 nights in Mar 2024
Response from Dilworth INN on Apr 16, 2024
Thank you for the great review! We hope to see you again soon!
That's fantastic to hear that you had a great time! If you need any more assistance or have any questions, feel free to ask.
10/10 Excellent
Paul
Mar 26, 2024
Liked: Cleanliness, staff & service
Paul
Stayed 1 night in Mar 2024
Response from Dilworth Inn on Mar 27, 2024
Hi Paul.If there's anything specific that stood out to you or if you have any feedback to share, please feel free to let me know. Your review is greatly appreciated and will surely help other travelers looking for a great place to stay. Thank you for sharing your positive feedback!
My credit card would not work in their machine.
Ended up not being able to staybthere
greg
Stayed 1 night in Mar 2024
Response from Dilworth Inn on Mar 25, 2024
I'm sorry to hear about the issue you experienced with your credit card not working in the machine. It must have been frustrating not being able to stay at the property as planned. I hope you're able to resolve the issue and have a smooth experience in the future.
8/10 Good
Tanya
Travelled with family and small children
Mar 24, 2024
Liked: Cleanliness, staff & service
The location is excellent for shopping. The yoing girl at the front desk was super nice and friendly. Rooms were clean. The beds were older. Breaksfast needs more items but was nice to have some basics available. The eggs in the cooker were rubbery. I think the room rate should be a lesser amount then current charge, could uses some reno's, but maybe they are trying to keep the old feel of the hotel. Good space in the room and a balcony. Wont complain.
Tanya
Stayed 1 night in Mar 2024
Response from Dilworth Inn on Mar 25, 2024
Thank you for sharing your detailed feedback about your recent stay. We're glad to hear that you found our location convenient for shopping and that our staff at the front desk were friendly. We appreciate your comments about the cleanliness of the rooms.We value your feedback and hope to welcome you back for another stay. Thank you for choosing to stay with us.
Great place to stay. Truly. Everyone and everything was lovely
Kevin
Stayed 1 night in Mar 2024
Response from Dilworth Inn on Mar 25, 2024
Thank you for your wonderful feedback! We're delighted to hear that you had a great experience during your stay. If you ever plan to visit again or need any assistance, feel free to reach out. We look forward to welcoming you back in the future!
Hi Angela,We are glad you enjoyed your stay with us here at the Dilworth Inn.We look forward to seeing you again soon.- Front Desk Team
8/10 Good
lloyd
Mar 19, 2024
lloyd
Stayed 1 night in Mar 2024
Response from Dilworth Inn on Apr 8, 2024
Thank you for sharing your rating with me! If there's anything specific you'd like to share or if you have any questions or concerns, feel free to let me know. I'm here to help!
2/10 Terrible
Wesley
Mar 18, 2024
Wesley
Stayed 1 night in Mar 2024
Response from Dilworth Front Desk on Apr 8, 2024
I'm sorry to hear that your experience during your stay was not as positive as expected. If there are specific issues or concerns you'd like to address, please feel free to share them with me. Your feedback is valuable and can help improve future experiences for yourself and other guests.
8/10 Good
Judy
Mar 17, 2024
Judy
Stayed 2 nights in Mar 2024
Response from Dilworth Inn on Apr 7, 2024
Hi Judy! Thank you for your feedback and for choosing to stay with us. We're glad you had a positive experience overall. We hope to welcome you back soon.
Nice, quaint hotel near Orchard Park shopping center. Easy to get to airport. Host was very friendly upon check-in. Breakfast was basic, but sufficient.
Brittany
Stayed 2 nights in Mar 2024
Response from - Front Desk Team on Mar 16, 2024
We are glad to hear you had a pleasant experience!Thank you for your review.We look forward to having you stay with us again soon!- Front Desk Team
8/10 Good
Sebastian
Mar 16, 2024
Sebastian
Stayed 1 night in Mar 2024
Response from Nicole on Apr 5, 2024
Hi Sebastian,Thank you for you review and for choosing to stay with us.We look forward to having you with us again.- Front Desk Team
Great room and amenities for the price. The staff were friendly and accommodating. This property is next to a fire station so expect some noise.Overall great value
John
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 15, 2024
Thank you for your positive review.We're glad you enjoyed your stay!We look forward to having you stay with us again.- Front Desk Team
10/10 Excellent
Karl
Mar 13, 2024
Liked: Amenities
As one would expect!
Karl
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 14, 2024
Thank you for your feedback.We are glad to hear that your expectations were met during your stay with us.We hope to have the opportunity to welcome you back in the future!- Front Desk Team
The traffic was very noisy and the mini frudge made a really loud rocket taking off noise (I had food that needed to be cold so i couldn't unplug it). Quite the maze and struggle to get to 2nd floor without elevator (disability). Bed and pillows were cheap quality and not comfortable. Staff was very friendly and room was clean though.
Kelsey
Stayed 1 night in Mar 2024
Response from Dilworth Inn on Mar 13, 2024
Thank you for sharing your detailed feedback about your recent stay at our hotel. We apologize for the inconveniences you experienced with the noisy traffic, loud mini fridge, lack of elevator access to the 2nd floor, and the discomfort of the bed and pillows. We take your comments seriously and will address these issues to improve the overall guest experience. We are glad to hear that our staff was friendly and that your room was clean. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay. Thank you for choosing our hotel.
8/10 Good
shaune
Mar 12, 2024
shaune
Stayed 1 night in Mar 2024
Response from Nicole on Apr 1, 2024
Hi Shaune,Thank you for your review.We were glad to have you stay with us, and look forward to seeing you again in the future.- Front Desk Team
The area around the hotel is fine, just congested.
The beds were great, the room was super clean, the staff were friendly. The hotel itself is dated, but the rooms are super big!
Kelli
Stayed 1 night in Mar 2024
Response from Dilworth Inn on Mar 11, 2024
Thank you for sharing your experience with us. We're glad to hear that you found the beds comfortable, the room clean, and the staff friendly during your stay. We appreciate your feedback about the hotel being dated and the area being congested. Your comments help us understand how we can better serve our guests in the future. If there's anything else you'd like to share or if there's anything we can do to improve your next visit, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for another stay. Thank you for choosing our hotel!
Simple & pleasant hotel with friendly staff. Beds were a bit like a trampoline and bathroom is dated but all around it’s a nice place to stay snd great value
Diana
Stayed 2 nights in Mar 2024
Response from Dilworth Inn on Mar 11, 2024
Thank you for sharing your feedback with us. We're happy to hear that you found our hotel to be simple and pleasant with friendly staff. We appreciate your comments about the beds and the dated bathroom. Your input helps us identify areas for improvement to enhance our guests' experiences. We're glad to know that you found our hotel to be a nice place to stay and great value. If there's anything specific you'd like us to address or if you have any other suggestions, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for another enjoyable stay. Thank you for choosing our hotel!
Excellent value ! Great location just opposite mall. Property is old but very clean . Great front desk staff. Easy check in and out . Good hot tub and indoor pool. Decent basic breakfast.
SIU-IMM
Response from Dilworth Inn on Mar 11, 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you found our hotel to be excellent value with a great location near the mall. We appreciate your feedback about the property being old but very clean, as well as your kind words about our front desk staff. It's wonderful to know that you had an easy check-in and check-out process and enjoyed our hot tub and indoor pool. We're also glad to hear that you found our breakfast to be decent. Your comments are valuable to us as we strive to provide a comfortable and enjoyable stay for all our guests. If there's anything else you'd like to share or if there's anything we can do to make your next visit even better, please don't hesitate to reach out. We look forward to welcoming you back for another great stay. Thank you for choosing our hotel!
4/10 Poor
Majid
Business traveller, Travelled with partner
Mar 10, 2024
Liked: Staff & service
Disliked: Cleanliness
staff were friendly
Majid
Stayed 1 night in Mar 2024
Response from ~ Mike, General Manager on Mar 10, 2024
Overall decent inn with a hotel, hot tub and included breakfast.
J
Stayed 1 night in Mar 2024
Response from Dilworth Inn on Mar 10, 2024
Thank you for sharing your experience with us. We are glad to hear that you found our inn to be a decent place to stay. Your feedback is valuable to us, and we hope to have you back for another pleasant stay in the future!
Staff were all very friendly without being overbearing, it was very clean, quiet and convenient. It is also very affordable and pet friendly (!) :D we will definitely be back!!
Monica
Stayed 1 night in Feb 2024
Response from Dilworth Inn on Mar 5, 2024
It's fantastic to hear that you had such a positive experience during your stay! We're thrilled that you found the staff to be friendly, the hotel clean and quiet, and the location convenient. We're also glad to hear that you appreciated the affordability and pet-friendly policy. Your feedback is greatly appreciated, and we can't wait to welcome you back for another enjoyable stay. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to seeing you again soon! :)
10/10 Excellent
Frederick, Normandy Park
Mar 4, 2024
Frederick
Stayed 1 night in Mar 2024
Response from Dilworth Inn on Mar 25, 2024
Your feedback means a lot to us. If you ever need assistance with future bookings or have any questions, don't hesitate to reach out. We look forward to welcoming you back soon!
10/10 Excellent
Chad
Mar 3, 2024
Chad
Stayed 1 night in Mar 2024
Response from Nicole on Mar 24, 2024
Hi Chad,Thank you for your review!We are happy you enjoyed your stay!We look forward to welcoming you again.- Front Desk Team
10/10 Excellent
Sandra
Travelled with partner
Mar 3, 2024
Liked: Property conditions & facilities
Always friendly staff and very helpful. The pool and breakfast is amazing too :-)
Sandra
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 3, 2024
That's wonderful to hear! It's great to know that you have consistently encountered friendly and helpful staff during your stays. We're glad to hear that you enjoyed the amazing pool and breakfast as well. Providing a positive and enjoyable experience is our top priority, and we appreciate your kind words. If there's anything else we can assist you with or if you have any other feedback, please let us know. We look forward to welcoming you back for another amazing stay!
8/10 Good
Janet
Mar 1, 2024
Janet
Stayed 2 nights in Feb 2024
Response from Nicole on Mar 22, 2024
Hi Janet,Thank you for staying with us at the Dilworth Inn.We hope you enjoyed your stay and we look forward to having you in the future!- Front Desk Team(Nicole)
6/10 Okay
DAVE
Mar 1, 2024
Had to cancel due to road closure
DAVE
Stayed 1 night in Feb 2024
Response from Dilworth Inn on Mar 2, 2024
Thank you for taking the time to share your experience, despite having to cancel your reservation due to a road closure. We understand that unexpected circumstances can arise, and we appreciate your understanding in having to adjust your plans.If there is anything we can assist you with or if you would like to reschedule your stay with us in the future, please feel free to reach out. We value your feedback and hope to have the opportunity to welcome you to our property when your travels permit. Thank you for considering us, and we look forward to the possibility of hosting you in the future.
Thank you for taking the time to leave a review and for sharing your feedback. We appreciate your rating of 4/5 and value your comments.Your input is important to us as we continuously strive to improve and enhance our guests' experience. If there are specific areas where you feel we could have done better or if there is anything we can do to make your next stay even more enjoyable, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide you with a superior experience. Thank you for choosing to stay with us, and we look forward to the possibility of hosting you again.