All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Front Desk Supervisor on May 19, 2024
Thank you for taking the time to leave a review on your recent stay Lisa. We are pleased to see that you enjoyed your time with us and hope to welcome you back on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay Martin. I am pleased to see that overall, you enjoyed your stay, and hope for the opportunity to have you stay again and earn a full score.
6/10 Okay
Bratislav
May 18, 2024
Liked: Staff & service
There’s construction near by.
Bratislav
Stayed 5 nights in May 2024
Response from Front Desk Supervisor on May 19, 2024
Hi Bratislav, we appreciate your honest feedback and the opportunity to make things right for you. We sincerely apologize for any inconvenience that construction caused you while your stay and hope to accommodate you again on your next trip to Kelowna.
Response from Front Desk Supervisor on May 17, 2024
Thank you for taking the time to leave a review on your recent stay Colleen. We are pleased to see that you enjoyed your time with us and hope to welcome you back on your next trip to Kelowna.
I was tired upon arrival so the quick and efficient check in was much appreciated. The room is lovely and comfortable.
Loraine
Stayed 1 night in May 2024
Response from Front Desk Manager on May 15, 2024
Thank you for taking the time to leave a review on your recent stay Loraine. We are delighted to hear that our team was able to welcome you to the property and get you checked-in to your room efficiently, letting you relax after a long day of travel. We hope to welcome you back on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay Sarah. We are pleased to see that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.
6/10 Okay
Petra, Penticton
Business traveller
May 8, 2024
Liked: Cleanliness, staff & service
the property is a little bit dated and need some upgrades.
Petra
Stayed 2 nights in May 2024
Response from Front Desk Manager on May 9, 2024
Thank you for taking the time to leave a review on your recent stay Petra. We appreciate the feedback on the property - we just finished renovating the courtyard rooms 1 year ago and have been getting some great feedback on those rooms - should you pass through Kelowna again I would recommend trying out one of these rooms instead.
Rooms are clean and renovated! Recommend it as it is super close to shopping area!
Saeid
Stayed 2 nights in May 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Saeid. We are pleased to hear that you enjoyed our renovated rooms and our convenient location. We hope to welcome you back on your next trip to Kelowna.
8/10 Good
Ryan
May 4, 2024
Liked: Cleanliness, staff & service
Ryan
Stayed 1 night in Apr 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Ryan. We are pleased to hear that you enjoyed your time with us, and we hope to welcome you back on your next trip to Kelowna.
Thank you for taking the time to leave us a review on your recent stay Roger. We are pleased to hear that you enjoyed your time with us, and we hope to welcome you back on your next trip to Kelowna.
Quiet and comfortable room. Check in was fast and easy
Adam
Stayed 1 night in May 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Adam. We are pleased to hear that our staff were able to get you in promptly and were able to relax on your stay. We hope to welcome you back on your next trip to Kelowna.
10/10 Excellent
Katherine
May 2, 2024
Katherine
Stayed 1 night in May 2024
Response from Front Desk Supervisor on May 22, 2024
Thank you for taking the time to leave a review on your recent stay Katherine. We are pleased to see that you enjoyed your time with us and hope to welcome you back on your next trip to Kelowna.
Large spacious property. Staff was friendly and helpful.
Great breakfast.
Large comfortable, quite room.
Good exercise room.
Larry
Stayed 1 night in Apr 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Larry. We are delighted to hear that our stay were able to make your stay special, and that you had the opportunity to take advantage of all of our amenities. We hope to welcome you back on your next trip to Kelowna.
Great location. Wonderful staff. Everything is very close. Great stay.
Jason
Stayed 3 nights in Apr 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Jason. We are delighted to hear that our staff were able to make your stay exceptional, and that the location was convenient for your trip. We hope to welcome you back on your next trip.
Thank you for taking the time to leave us a review on your recent stay Hlazo. We are pleased to hear that you enjoyed your time with us and took advantage of the complimentary breakfast. We hope to welcome you back on your next trip to Kelowna.
This is a hotel we come back to time and time again. Always a great experience
Diana
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Diana. We are always happy to hear that the team is able to provide a great experience on each trip, and look forward to welcoming you back for many more.
Website stated airport shuttle which is primarily why we stayed there and that service is no longer available
Construction outside
Stale dated rooms
Staff were caring and accommodating
Vickie
Stayed 1 night in Apr 2024
Response from Front Desk Manager on May 9, 2024
Thank you for taking the time to leave a review on your recent stay Vickie. I am very sorry to hear about your disappointment with the shuttle service. This service has been closed since January 31 and I cannot find any mention of it on Expedia or our direct website. We would appreciate if you could let us know where you found this information so we can have it removed to ensure other travelers are not provided with incorrect information prior to booking their stays. We are also sorry to hear about your experience with your guest room - this room was renovated last Spring. We hope the rest of your travels were pleasant, and hope you will consider giving us a 2nd chance should you pass through Kelowna again.
Thank you for taking the time to leave us a review on your recent stay Heather. We are pleased to hear that you enjoyed your time with us, and we hope to welcome you back on your next trip to Kelowna.
We have stayed here before and still enjoy it. Good location.
Jennifer
Stayed 4 nights in Apr 2024
Response from Front Desk Supervisor on May 12, 2024
Thank you for taking the time to leave us a review on your recent stay Jennifer. We are pleased to hear that you enjoyed your time with us, and we hope to welcome you back on your next trip to Kelowna.
Thank you for taking the time to leave us a review on your recent stay Don. We are pleased to hear that you enjoyed your time with us, and we hope to welcome you back on your next trip to Kelowna.
Was easily accessible to most attractions and food services
Deena
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Deena. We are pleased to hear that you enjoyed your time with us and the convenience of our location. We hope to welcome you back on your next trip to Kelowna.
8/10 Good
Ryan
Apr 27, 2024
Ryan
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on May 17, 2024
Thank you for taking the time to leave a review on your recent stay Ryan. We are pleased to see that you enjoyed your time with us and hope to welcome you back on your next trip to Kelowna.
8/10 Good
Tom
Business traveller
Apr 26, 2024
Liked: Property conditions & facilities
Good location, clean rooms, good breakfast
Tom
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on May 9, 2024
Thank you for taking the time to leave a review on your recent stay Tom. We are happy to hear that you enjoyed your time at the hotel and the complimentary breakfast on offer each morning. We hope to welcome you back on your next trip to Kelowna to earn a 5/5 on your next stay.
Great value. The room had everything anyone would need. It actually had 2 vanities and 2 lighted makeup mirrors. Breakfast was very good as well.
Karen
Stayed 1 night in Apr 2024
Response from Front Desk Manager on Apr 26, 2024
Thank you for taking the time to leave a review on your recent stay Karen. We're happy to hear that you enjoyed the breakfast option on offer, and that the room met all your needs. We hope to welcome you back on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay Crystal. We are always happy to hear that our team was able to provide another outstanding stay, and especially so for returning guests. We look forward to welcoming you back on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay Michael. We are pleased to see that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.
Pool, HotTub. Great free breakfast, convenient EV charging.
Roland
Stayed 3 nights in Apr 2024
Response from Front Desk Manager on May 9, 2024
Thank you for taking the time to leave a review on your recent stay Roland. We are happy to hear that you had a great stay and had the opportunity to take advantage of all of our property amenities. Having the largest number of on-site EV Chargers of any hotel in Kelowna, as well as other green initiatives such as our solar heating array, are just some of the ways we strive to ensure our business is able to offer options for eco-minded travelers. We hope to welcome you back on your next trip to Kelowna.
Great hotel, very clean and great free breakfast options. EV chargers were a big plus !
Roland
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on May 9, 2024
Thank you for taking the time to leave a review on your recent stay Roland. We are happy to hear that you had a great stay and had the opportunity to take advantage of all of our property amenities. Having the largest number of on-site EV Chargers of any hotel in Kelowna, as well as other green initiatives such as our solar heating array, are just some of the ways we strive to ensure our business is able to offer options for eco-minded travelers. We hope to welcome you back on your next trip to Kelowna.
10/10 Excellent
Laura, Chilliwack
Travelled with partner
Apr 16, 2024
Second time we stayed here. Room was great, we always ask for the top floor of the perimeter rooms, not in the tower. Very quiet and pleasant.
Sport groups of teenagers were present and they all stay in the tower.
Fantastic breakfast! Lots of variety and plenty of it.
Laura
Stayed 1 night in Apr 2024
Response from Front Desk Manager on May 9, 2024
Thank you for taking the time to leave a review on your recent stay Laura. We are pleased to hear that you continue to return to our property and that we were able to provide another great experience for you. We will certainly pass along your compliments to the breakfast team, and look forward to welcoming you back on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay Kim. We are delighted to hear that you enjoyed your time with us and that our Front Desk team were able to leave a positive impact on your trip. We hope to welcome you back again on your next stay in Kelowna.
Staff was quick, friendly and efficient. Will be back.
Don
Stayed 3 nights in Apr 2024
Response from Front Desk Manager on Apr 11, 2024
Thank you for taking the time to leave a review on your recent stay Don. We are delighted to hear that our staff were able to make an impression on you and will be passing along your compliments to our front desk team. We look forward to welcoming you back on your next trip to Kelowna.
10/10 Excellent
Bill
Apr 10, 2024
Liked: Property conditions & facilities
Bill
Stayed 3 nights in Apr 2024
Response from Front Desk Manager on Apr 11, 2024
Thank you for taking the time to leave a review on your recent stay Bill. We are pleased to hear that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay Stephanie. We are pleased to hear that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.
We had a good stay here. Was a little loud in the evening as there was a bunch of soccer kids. But overall really good.
Robert
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on Apr 1, 2024
Thank you, Robert for taking the time out of your day to share this feedback with us. Your business is very important to us, and we value your feedback. We are happy to hear that you enjoyed your stay with us. In the evening kids were loud. Our security team was informed, and they tried their best to take care of this issue. Apologies for the inconvenience. Hope to welcome you back on your next visit to Kelowna.
Response from Front Desk Supervisor on Apr 5, 2024
Thank you, Kyla, for completing the survey. We are pleased to know that you had a wonderful stay with us. We are hoping to welcome you back for your next visit to Kelowna.
Great convenience with amenities. Good variety breakfast. Friendly staff.
Kenneth
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 29, 2024
Thank you for taking the time to leave a review on your recent stay Kenneth. We are happy to hear that our team was able to make your stay an exceptional experience, and that you were able to enjoy our complimentary breakfast. We look forward to welcoming you back on your next visit to Kelowna
We stayed for 3 nights during spring break. The kids and I were impressed with how clean the hotel was and the amazing hot breakfast with all the different choices available. The room was also pretty spacious. We will definitely stay here again.
Michelle
Stayed 3 nights in Mar 2024
Response from Front Desk Supervisor on Apr 5, 2024
Thank you, Michelle for taking the time out of your day to share this feedback with us. Your business is very important to us, and we value your feedback. We are happy to hear that you enjoyed your Stay with us. We look forward to welcoming you back again.
Thank you for taking the time to leave a review on your recent stay at our hotel Juliet. I am pleased to hear that you had a good sleep and enjoyed our complimentary buffet breakfast. While we fell just short of earning a 5/5 on this stay, we hope to have another opportunity on your next trip to Kelowna to improve on your experience.
Thank you for taking the time to leave a review on your recent stay at our hotel Jessica. I am pleased to hear that you enjoyed your time with us and we hope to welcome you back on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay at our hotel Andrea. I am pleased to hear that you enjoyed your time with us and our outdoor hot tubs. We hope to welcome you back on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay Andrea. We're pleased to see that you enjoyed your time with us, and the positive feedback on our team. We will pass along your compliments to the staff, and look forward to welcoming you back on your next trip to Kelowna.
It was in the middle of everything we needed to do in the city.
Casey
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 12, 2024
Thank you for taking the time to leave a review on your recent stay with us Casey. We're pleased to hear you had an overall pleasant experience staying with us, and our location being convenient for your needs. We hope to welcome you back on your next trip to Kelowna and have a 2nd chance to earn a 10/10
10/10 Excellent
Sukhwinder
Mar 10, 2024
Sukhwinder
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 12, 2024
Thank you for taking the time to leave a review on your recent stay Sukhwinder. We are happy to see that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.
Staff very friendly. Clean well kept property. As always a great breakfast
Tina
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 12, 2024
Thank you for taking the time to leave a review on your recent stay Tina. We're delighted to see you enjoyed your stay with us, and will pass along your compliments to the various teams on the excellent service they provided. We look forward to welcoming you back on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay Marcus. We are happy to see that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay Jack. While we are pleased to see you enjoyed your stay with us, we strive to deliver an exceptional experience to every guest, and it looks like we fell just short of that mark. If you have any additional feedback on how we can improve on your next stay, please reach out and let us know.
10/10 Excellent
GREGORY
Feb 28, 2024
GREGORY
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 20, 2024
Thank you for taking the time to leave a review on your recent stay at our hotel Gregory. I am pleased to hear that you enjoyed your time with us and we hope to welcome you back on your next trip to Kelowna.
Clean bright property with good amenities and great breakfast
Robert
Stayed 4 nights in Feb 2024
Response from Front Desk Manager on Mar 5, 2024
Thank you for taking the time to leave a review on your recent stay Robert. We are pleased to hear that you were able to take advantage of our complimentary buffet breakfast and the variety of amenities on offer at the property. We hope to welcome you back on your next trip to Kelowna.
King suite is nice and roomy. Bathroom was big with a nice soaker tub and separate shower.
SANDRA
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 5, 2024
Thank you for taking the time to leave a review on your recent stay Sandra. We are delighted to hear that the Executive King met your expectations and that you were able to relax and enjoy your time with us. We hope to accommodate you again on your next trip to Kelowna.