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Overview of Best Western Plus Kelowna Hotel & Suites

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Featured Image
Indoor pool, open 9:00 AM to 9:00 PM, sun loungers
Indoor pool, open 9:00 AM to 9:00 PM, sun loungers
Indoor pool, open 9:00 AM to 9:00 PM, sun loungers
Premium bedding, desk, laptop workspace, blackout drapes

Best Western Plus Kelowna Hotel & Suites

2.5 out of 5

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Free airport shuttle

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationOrchard Park Mall12 min walk
    Popular LocationGuisachan Heritage Park6 min drive
    Popular LocationOkanagan College8 min drive
    AirportKelowna, BC (YLW-Kelowna Intl.)10 min drive

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About this area

Kelowna

In the business district, Best Western Plus Kelowna Hotel & Suites is in an area with good shopping. Okanagan Heritage Museum and Okanagan Military Museum are cultural highlights, and some of the area's attractions include H2O Adventure and Fitness Centre and Okanagan Lavender & Herb Farm. Looking to enjoy an event or a game while in town? See what's happening at Prospera Place or Royal LePage Place.
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Popular Location

What's nearby

  • Orchard Park Mall - 12 min walk
  • Guisachan Heritage Park - 6 min drive
  • Okanagan College - 8 min drive
  • Kelowna General Hospital - 9 min drive
  • Kasugai Gardens - 10 min drive

Getting around

  • Kelowna Intl. Airport (YLW) - 10 min drive

Restaurants

  • 97 Street Pub — 1 min walk
  • Montana's — 4 min walk
  • Cactus Club Cafe — 4 min walk
  • Beet'N Boo's Bistro & Catering Inc — 6 min walk
  • The Keg — 6 min walk

About this property

Best Western Plus Kelowna Hotel & Suites

Eco-friendly Kelowna hotel in Dilworth Mountain Estates with 2 spa tubs
Along with an indoor pool, this smoke-free hotel has a fitness center and a bar/lounge. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a conference center, a business center, and conference space. All 176 rooms offer free WiFi, furnished balconies or patios, and LCD TVs with cable channels. Premium bedding, coffee makers, and free local calls are among the other amenities available to guests.
Best Western Plus Kelowna Hotel & Suites offers 176 accommodations with coffee/tea makers and slippers. Rooms open to furnished balconies or patios. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Kelowna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

2 spa tubs are on site along with an indoor pool. Other recreational amenities include a fitness center.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free 24-hour roundtrip airport shuttle
  • Airport shuttle at scheduled times

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM–10:00 AM
  • 1 bar

Things to do

  • 2 spa tubs
  • Fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English

Business services

  • Business center
  • Conference center (5910 square feet of space)
  • Meeting rooms - 10

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Slippers

Policies

Check-in

Check-in from 4 PM - 1 AM
Express check-in
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per day
2 per room
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for CAD 20.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 9:00 AM to 9:00 PM
Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Best Western Hotel Kelowna
Best Western Kelowna
Best Western Kelowna PLUS
Best Western PLUS Kelowna
Best Western PLUS Kelowna Hotel
Kelowna Best Western
Kelowna Best Western PLUS
BEST WESTERN PLUS Kelowna Hotel & Suites Okanagan Valley
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Plus Kelowna Hotel Suites
Plus Kelowna & Suites Kelowna
Best Western Plus Kelowna Hotel & Suites Hotel
Best Western Plus Kelowna Hotel & Suites Kelowna
Best Western Plus Kelowna Hotel & Suites Hotel Kelowna

Frequently asked questions

4.2
Very good
Rating 5 - Excellent. 463 out of 991 reviews
5 - Excellent 47%
Rating 4 - Good. 388 out of 991 reviews
4 - Good 39%
Rating 3 - Okay. 86 out of 991 reviews
3 - Okay 9%
Rating 2 - Poor. 31 out of 991 reviews
2 - Poor 3%
Rating 1 - Terrible. 23 out of 991 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities
Write a review

1/5 Terrible

Disliked: Staff & service
The property “closed their business day” and would not check me in without cancelling my reservation that they would not honour. There was no customer service with Expedia to cancel so they refused to check me in even with a new room request
Stayed 1 night in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

4/5 Good

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room had a nice view of the city of Kelowna and we also felt very safe with all the public health measures that were in place throughout the hotel.
Stayed 1 night in Mar 2021

4/5 Good

Travelled with family
Liked: Staff & service, property conditions & facilities
Liked: Clean rooms, coffee station, indoor pool. Private deck off room. Disliked: weird pocket door for bathroom was sticking and difficult to open and close.
Stayed 1 night in Mar 2021

1/5 Terrible

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Keys didn’t work properly. Had to take the stair to the 4th floor. Beds were horrible
Stayed 1 night in Mar 2021