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Reviews of Quality Inn & Conference Center

2.5 out of 5
Quality Inn & Conference Center
1380 Putney Road, Brattleboro, VT

Reviews

6.2
Rating 10 - Excellent. 125 out of 878 reviews" "
Rating 8 - Good. 240 out of 878 reviews" "
Rating 6 - Okay. 217 out of 878 reviews" "
Rating 4 - Poor. 178 out of 878 reviews" "
Rating 2 - Terrible. 118 out of 878 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

5.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to precautions concerning COVID19, most of the amenities were closed. Still it is a nice, convenient property and I would definitely stay again when in the area.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
The staff was polite. Liked that there was a little fridge What I didn't like was the black mold in the shower.
Stayed 1 night in Mar 2020

10/10 Excellent

Brett, Old Lyme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good for the price. Beds were pretty comfortable.
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed here b4....it is good location and good breakfast... For me its a good stay ..the front desk employees are very nice and welcoming thats what makes you stay here. cant hide the property can use some updating....side note to mgn.t when they decide to put new flooring in the room ..please make sure you rip the old carpet out completely..before new flooring
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rate was Great..but bathroom needed better up keep..bath tub was dirty looking...UPDATE.... Pillow smelt of previous body smell...disgusting
Stayed 1 night in Mar 2020

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Stay
Nice clean and affordable hotel and easy access to Rt. 91 to head to Stratton the next morning after a drive up from Long Island.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

6/10 Okay

Lillian

Our stay for Hubby's Birthday
The hotel is a little run down. Pool wasn't open in the morning like it was suppose to be so we didn't get to use it before we left and we were really looking forward to that 😢
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I stayed here 2 nights in this place. Location is ok, The best part of the stay was the people( front desk staff) that work there, very pleasant welcoming and understanding. Breakfast is good here, hot eggs, potatoes, waffles , yogurt, bagels toasts, etc. Full breakfast. pool was open The place can use updates for sure, especially in public areas .Hopefully they can consider updating. They already have good staff in place, which is what can make you stay here as long as the price stays reasonable . Recommended.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Everything was good, it can use a small face lift in the hallway - you'll know what I mean once you're there.
Stayed 1 night in Feb 2020
Response from Coleen L. Asst. GM on Feb 24, 2020
Thank you for responding. We have that item on the horizon for an upgrade. Thanks for noticing because we have too! Thanks again.

10/10 Excellent

ChristinaP, Plymouth, Ma

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We chose this hotel because the price was reasonable, upon arrival we were in our room within 10 mins. We had room 114 which has 2 queens and it is half way between the pool and the restaurant! The room had a microwave, small fridge, and was non smoking. The room was a bit dates but very clean and towels smelled clean but not bleach like. We double checked for creepy crawlers (im sure everyone worries about the same) we did not find any trace of anything. The pool was warm and pretty good size, plenty of towels our first night but they quickly got depleted after that. The sauna is a bit warn, but works perfectly! (I am Finnish, and I 100% approve of the sauna) The fitness room looks pretty but heck, im on vacation and im not trying to work off the french fries. Im an electrician and running wire takes care of the tubbs. The breakfast consists of eggs, sausage, muffins, fruit, cereal, waffle maker, coffee, juice, and homefries. Only complaint is there was no milk. But the breakfast area is very clean and staff are eager to assist ANY possible way they can. The bar is open and they have some pretty good food for being in house. The bar tender/chef has 2 adorable fur friends and he can grill one heck of a steak or chicken breast sandwich. I requested an off menu item and he was happy to oblige. The owners and staff are amazing here! The hotel is dated but the staff are amazing! Well worth taking the risk on this place, it's not the Hilton but it does the job!
Stayed 1 night in Feb 2020
Response from Coleen L. Asst. GM on Feb 24, 2020
Love your response but I think it is for the wrong hotel! The Quality Inn does not have a bar,sauna or kitchen except for breakfast. Sounds like you might have been at the Holiday Inn! In that case, I'm still thrilled you had a great time and all was good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2020
Response from Coleen L., Asst. GM on Feb 24, 2020
Thank you for completing our survey!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Coleen L., Asst. GM on Feb 24, 2020
Thank you for staying with us!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
check in was pleasant, location is good. fridge size is nice.
Stayed 1 night in Feb 2020
Response from Coleen L. Asst. GM on Feb 24, 2020
Thanks for the review and nice comments!

2/10 Terrible

Roman

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Staff
This is unfortunately and apparently the type of hotel that will CANCEL your room when they have any processing issues, will NOT inform you, will NOT call you, will just tell you nothing. and then 5 hours later when you drive through a snowstorm to get there. you'll find out you have no room and good luck have fun out there in the snow or you can sleep on the floor of your friend's room, and oh by the way we have no cots or anything we can give you, we just have nothing. Literally the same night, 4 boys who apparently purchased 2 rooms were also shoved into one room. Steve the night guy is alright, as much a victim of the day shift girl's issues as much as I was a victim of it and other guests.
Stayed 1 night in Jan 2020
Response from Coleen L., Asst. GM on Feb 24, 2020
Not sure if this was meant for the Quality Inn. We do not have employees by the above names and we would not cancel a reservation for non payment without trying to contact for another card first. We cannot hold rooms what do not have a guaranteed payment that is our policy. But not sure this was even about our hotel.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

DCE, Maryland

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities
Situated right off highway. Property definitely needs an update. Staff pleasant and prompt.
Stayed 3 nights in Jan 2020
Response from Coleen L., Asst. GM on Feb 24, 2020
Thanks for the nice comments about our staff. We certainly try to provide excellent customer service right along with our convenient location.

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2020
Response from Coleen L., Asst. GM on Feb 24, 2020
Thank you for the survey.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Coleen L., Asst. GM on Feb 24, 2020
Thank you for the survey.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2020

2/10 Terrible

Elaine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible
pictures are misleading. the place has a strong odor which my daughter and I were allergic to. We stayed the first night but canceled the other nights. not worth the $67. should probably be shut down
Stayed 3 nights in Dec 2019
Response from Coleen on Jan 7, 2020
Thank you for your feedback. I wish you could describe what you thought was an odor so we could track it down. There shouldn't be any and we are sad that you left us. Please know we will try harder to fix this problem. We appreciate your comments.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
Place is run down most of the exit doors don’t close properly the free breakfast was disgusting the coffee was week and the cream for my coffee was sour worst hotel I have ever stayed at only good thing was the staff was very friendly Pleasse do your self a favor spend a couple of bucks and go next door to the other hotel that place is very nice
Stayed 1 night in Dec 2019
Response from AGM on Jan 7, 2020
Thank you for your feedback. We appreciate your comments and will try our best to correct all issues. Thanks again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom vent leaked of cold air and made the bathroom super cold.
Stayed 1 night in Dec 2019
Response from Coleen on Jan 7, 2020
Please, please always tell the front desk about this type of issue so that it can be addressed right away. This is for any hotel you may be at. Hearing comments like these give us information that we may not know about and will put corrective action into place immediately. Thanks again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Needs updating
While the lobby was lovely, our room was woefully outdated and terribly dark. My husband did not find one of the mattress comfortable (it sloped towards the center). A little effort into improvement would go a long way, given the location and proximity to Mt. Snow.
Stayed 2 nights in Dec 2019

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy traveler
Clean room, nice breakfast, great price
Stayed 1 night in Dec 2019
Response from Coleen on Jan 7, 2020
Thanks so much for the nice review. We appreciate it and will share with our team!

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities
everything was ok we only stayed for one knight. the place is kinda rundown and old. needs some cosmetic update and i'm sure the please would fee more inviting. over all everything was ok
Stayed 1 night in Dec 2019
Response from Coleen on Jan 7, 2020
Love your comments and feedback. We are trying our best to keep our hotel looking great and knowing what we should do and getting input goes along ways! Thanks again.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable,clean, and convenient.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Pool was closed and that fact was not known at time reservation was made.
Stayed 1 night in Dec 2019

6/10 Okay

Claudio, Boston,MA

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Location and value for the price was very good. the negative was that the gym and pool were closed for repairs. The breakfast was ok but there was just one person during the busy weekend and things ran out (fruit, forks) that needed to be restored.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good. Room, breakfast, cleanliness, appearance,staff. Overall excellent
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location very clean and friendly staff...
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed several times over the years- there are always improving the property which shows to me the owner is engaged and cares.
Stayed 1 night in Oct 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Convenient to highway, quiet, friendly staff. As others have noted, the hotel needs a cosmetic refresh and some minor repairs but everything in my room worked and I slept well for a good price. Would stay here again.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great smooth check-in! Really appreciate front desk assistant (didn't catch the name) that helped us out with switching the reservation, and acting very professionally. The hotel is simple and clean.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Convenient and cheap. The breakfast was a bit inedible and the rooms are in need of an update, but overall it was a pleasant place to sleep.
Stayed 3 nights in Oct 2019

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uninhabitable
I booked this room for my daughter after a wedding in Vermont . She is really easy going but the room was uninhabitable . She drove home . I did receive a refund. Hopefully they will improve.
Stayed 1 night in Oct 2019

8/10 Good

Tamarae

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was by far the worst hotel I’ve ever visited! The hallway carpeting had wear and tear down to the floor beneath the carpeting leaving huge worn spots in the hall. There was no elevator so we lugged 3 suitcases up the stairs and the walls in the stairwell were literally falling apart and had huge gaps between the stair carpeting and walls. We got to the hotel room and the carpet looked as if it hadn’t been vacuumed in weeks. Other visitors we passed in the hall were all complaining of issues with their room keys. The property was down right dirty and clearly not being cared for. I took a picture of the hallway carpeting and the stairwell before we told the front desk that we were not going to stay there. Quality Inn should be ashamed to be associated with this property! The front desk said they could not give us our money back since we booked through Expedia. Overall, this was a horrific experience and we ended up having to find another hotel with availability in the area which was not easy being it was 8:30 on a Friday night, a holiday weekend and peak foliage in Vermont. If Expedia is not able to provide a refund, I will not be booking hotels this way again. Please let me know the best contact information for speaking with the appropriate Expedia representative to follow up on our concerns. Thank you in advance.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Basic hotel, nothing special just convenient to the area to see the fall foliage
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Keep this as a last resort option. Carpets all around are filthy.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property looks dated. In guest room 144, the crown molding is falling the wall/ceiling. Also, the red painted ceiling is showing some major peeling. Frankly, the choice a dark colored ceiling paint makes no sense at all. Makes the room feel like a cave.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
room was clean and staff was helpful and friendly. Bar and restaurant needs more selections bar staff did a good job.
Stayed 1 night in Oct 2019