Piscine extérieure, cabanas (supplément), parasols
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Royal Kona Resort – Avis

3.5 out of 5
Royal Kona Resort
75-5852 Alii Dr, Kailua-Kona, HI

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 1193 avis sur 2528." "
Note de 8 – Bien, d’après 696 avis sur 2528." "
Note de 6 – Acceptable, d’après 372 avis sur 2528." "
Note de 4 – Médiocre, d’après 169 avis sur 2528." "
Note de 2 – Terrible, d’après 98 avis sur 2528." "

8,6/10

Propreté

8,6/10

Service et personnel

7,8/10

Commodités

7,6/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 – Acceptable

Danny

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
expensive for the quality
Séjour de 1 nuit en octobre 2023
Customer Service Satisfaction Team a répondu le 31 oct. 2023
AlohaWe are in the process of renovating the hotel and do hope you return and stay with us to see our improvements. Mahalo

6/10 – Acceptable

Benoit

Voyage en famille
Points forts : Service et personnel
Bel hôtel qui se fait vieux. Apparemment que nous avons eu un bon prix via Expedia, alors on nous a donné une chambre dans le Lagoon qui est un bâtiment isolé de celui principal. Tout s'est bien passé, mais tout le monde peu entrer dans ce bâtiment à ciel ouvert sans surveillance. À certains hôtels, nous n'avions pas vu de cafards, mais dès notre entré, nous en avons trouvé au Royal Kona à l'endroit du fridgedaire malgré que la chambre était propre. Demandez une chambre loin des ascenseurs, car nous entendons le bruit de la chambre. Les tapis de la chambre sont vieux comme celui du balcon et de l'espace commun. La piscine était apprécié par nos enfants, mais trop petite pour le resort et n'importe qui semble pouvoir s'y installer contrairement au Marriot dont un bracelet est requis. De olus, nous ne voyons pas vraiment le fond. Nous avons assisté au spectacle de la piscine et de la chambre. C'était super. Le drink offert à notre arrivé est vraiment une belle attention, malgré que nous ne l'avons pas aimé. Mai Tai. Le resort est beau et la vue incroyable. Le parking est difficile. Il est possible de stationner sur la rue sans payer le 25$ et être plus près pour les valises. Le personnel a été très gentil avec nous mise à part le serveur qui voulait nous faire payer le verre d'eau chaude. Finalement, il a fait couler le robinet d'eau chaude pour nous l'offrir...
Séjour de 1 nuit en juillet 2023
Dale a répondu le 18 juill. 2023
Thank you for your recent feedback concerning your stay at the Royal Kona Resort. We are extremely sorry to hear about your negative experience. We will be forwarding your review to our team to look into the concerns you have listed so we can improve our service.

10/10 – Excellent

Erika

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bon séjour
Très bon séjour. Aspect un peu vieillot mais chambre très spacieuse, confortable et propre. Toute petite salle de sport avec un vélo et un tapis de course. Attention aux frais de parking supplémentaires !
Séjour de 3 nuits en mai 2023
Dale a répondu le 25 mai 2023
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

4/10 – Médiocre

Jean

Points faibles : État et installations de l’hébergement
The room has a terrible mildew smell. We are both congested after 15 minutes in the room! Their is nothing royal about this place. They seem to be catering more for spring break teenagers. Service is limited or absent. Pool area as no service and is way to small for the number of guest. They give you a coupon for a free mai tai, but no way of getting it since they seem to have only one bartender for hundreds of guests!
Séjour de 1 nuit en mars 2023
Customer Satisfaction Team a répondu le 17 mars 2023
Thank you for sharing your feedback! We are sorry to read that you did not enjoy your stay. The Royal Kona is oceanfront and due to the tropical location and weather, the rooms can get humid at times, but this is easily remedied by opening your balcony doors. The rooms also have a full a/c unit as well. The resort is welcoming to all guests, of all ages, and does not cater to any one group. We do hope that you had a wonderful time on the Big Island otherwise and do hope that you will consider us in the future. We would be happy to ensure that you are happier with your stay.

6/10 – Acceptable

Morgane

Points faibles : État et installations de l’hébergement
Honeymoon à Hawaï
Voyage de noces sur les îles d.Hawaï, nous avons visité Big Island. L hôtel est très vieillot et le rapport qualité / prix n.est pour moi pas du tout au rdv car tarifs très élevés (plus cher qu.a Waikiki!). Pas de double vitrage, prévoir des boules quies… par contre, très bon emplacement en bord de mer et superbe spot pour les couchers de soleil.
Séjour de 4 nuits en septembre 2022
Dale a répondu le 12 sept. 2022
Mahalo! We appreciate your valuable feedback. We will be reviewing you concerns so we can give our guests the best service, we hope that you had a beautiful time and will keep us in mind on your next trip.

6/10 – Acceptable

Alexandra

Points forts : Propreté
Points faibles : Service et personnel
Séjour de 1 nuit en août 2022
Dale a répondu le 15 août 2022
Mahalo! We appreciate your valuable feedback.

10/10 – Excellent

christophe

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Magifique chambre tres bel hotel juste piscine petite et tres peu de transats
Séjour de 1 nuit en août 2022
Customer Satisfaction Team a répondu le 5 août 2022
Thank you so much for sharing your positive review! We are so delighted to read that you enjoyed your stay with us and we hope to welcome you back again in the future!

8/10 – Bien

Noëlle, Gatineau

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
La proximité de la plage et de la ville de Kona
Séjour de 1 nuit en janvier 2022
Customer Satisfaction Team a répondu le 17 janv. 2022
Mahalo for sharing your positive feedback!

6/10 – Acceptable

Jacob

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Ronald

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location, location, location. We had a corner room that was quite literally "on the rocks". Our most expensive room ever during our 53 years of marriage, but well worth the cost.
Séjour de 7 nuits en avril 2024
Customer Satisfaction Team a répondu le 8 mai 2024
Mahalo for your feedback! We are delighted that you enjoyed our Deluxe Oceanfront Corner King room! We hope to welcome you back again in the future!

8/10 – Bien

Kevin, Monterey Park

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Renovating lagoon tower so got a discount. Very quiet workers. Rooms were spacious and had an ocean view. Also free look at luau. Parking 25 dollars a night. Good location right on ocean. They also have a salt water lagoon for hotel guests. Very nice and convenient
Séjour de 3 nuits en mai 2024
Customer Satisfaction Team a répondu le 8 mai 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay with us and the beautiful views. We hope to welcome you back again in the future!

10/10 – Excellent

Stuart, san carlos

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Registration staff accomodated my handicapped condition. Put me in a nice room with grab bars throughout the bathroom.
Séjour de 1 nuit en mai 2024
Customer Satisfaction Team a répondu le 7 mai 2024
Mahalo for your feedback! We are very happy that you enjoyed your stay and that our staff provided great service. We hope to welcome you back again in the future!

10/10 – Excellent

Felix

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Royal Kona Resort is my go to while visiting the Big Island. The people in front desk are always pleasant and Dons Mai Tai Bar will not disappoint. Great place to stay and walkable to local shops.
Séjour de 1 nuit en mai 2024
Customer Satisfaction Team a répondu le 6 mai 2024
Mahalo for your feedback! We are delighted to be your go to for the Big Island! We hope to welcome you back again real soon!

6/10 – Acceptable

Stacy

Points faibles : État et installations de l’hébergement
Séjour de 7 nuits en avril 2024
Customer Satisfaction Team a répondu le 7 mai 2024
Mahalo for your feedback!

2/10 – Terrible

Kim

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Did not get the room I requested. Down-graded to a small room overlooking the parking lot and loud street. Water damage from the floor above appeared that the ceiling might fall in! Room was dirty. Staff were unprofessional. many additional hidden charges. Overall a great dissapointment.
Séjour de 1 nuit en mai 2024
Customer Satisfaction Team a répondu le 6 mai 2024
Thank you for sharing your feedback! You booked a Deluxe Standard Room, which is the room that you were assigned to. The standard rooms do not provide a view of the ocean. Our staff did address this and your concerns and we are sorry that you were dissatisfied. We hope that you had a lovely time on the Big Island.

10/10 – Excellent

Mark

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 8 nuits en avril 2024
Customer Satisfaction Team a répondu le 6 mai 2024
Mahalo for your feedback!

6/10 – Acceptable

Leanne

Voyage de couple
Points faibles : Propreté, service et personnel
The hotel is in a great coastal setting but is in need of updates for the rooms and common areas - there did seem to be construction going on, but our room's bathroom is poorly functioning, carpets are dated, walls and stairwells are dirty looking and worn out. Service at the restaurant was really lacking - we were not offered seating at the bar while we waited for a table and even when we checked out the bar there was no one working there.
Séjour de 1 nuit en avril 2024
Customer Satisfaction Team a répondu le 6 mai 2024
Mahalo for your feedback! We are very sorry that you did not enjoy your room experience and that there was an issue with service at Don's. We will share your feedback with our team to ensure that the room is addressed. We hope that you had a lovely time on the Big Island.

8/10 – Bien

Anissa

Voyage en famille
Points forts : Propreté, service et personnel
Our room was nice in the newly renovated area. Property had maintenance goi g on so some areas were not as nice. Great location to walk to many restaurants/shops in downtown. Rented car and explored island. Def snorkel at captain cook memorial area
Séjour de 4 nuits en février 2024
Customer Satisfaction Team a répondu le 6 mai 2024
Mahalo for your feedback! We are happy that you enjoyed your stay with us and we hope to welcome you back again in the future!

10/10 – Excellent

Michelle

Points forts : Service et personnel, commodités
Great location, friendly staff, but needs lots of updating.
Séjour de 1 nuit en mai 2024
Customer Satisfaction Team a répondu le 6 mai 2024
Mahalo for your feedback! We are delighted to read that you enjoyed our location and we hope to welcome you back again in the future. We are renovating the exterior of the Lagoon Tower currently and we hope to provide an improved experience next time.

6/10 – Acceptable

Mick

Points forts : Service et personnel
Great location and staff… Terrible beds and furniture.
Séjour de 4 nuits en avril 2024
Customer Satisfaction Team a répondu le 6 mai 2024
Mahalo for your feedback! We are very sorry that you did not enjoy the bedding in your room. We would be happy to welcome you back and ensure that you have a more comfortable stay.

8/10 – Bien

Christopher

Points forts : Propreté, service et personnel et commodités.
Clean and friendly. Getting a bit run down.
Séjour de 14 nuits en avril 2024
Customer Satisfaction Team a répondu le 2 mai 2024
Mahalo for your feedback! We are working on renovations and do hope to welcome you back to an improved experience in the future!

8/10 – Bien

DeNelle Rene, Burien

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved this property, friendly staff, clean room, close to town. Nice to have a nice outdoor bar on the ocean. The pool and lagoon were great and not overcrowded in the morning. The only downside was the $100 per night deposit that I was not aware of. If would have been nice to know to plan accordingly.
Séjour de 5 nuits en avril 2024
Customer Satisfaction Team a répondu le 2 mai 2024
Mahalo for your positive review! We are happy to read that you enjoyed your stay with us! We are sorry that you were not aware of the security hold - it should be stated in your terms and conditions when booking. We hope to welcome you back again in the future!

10/10 – Excellent

Renee

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful landscape
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Enmanuel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Customer Satisfaction Team a répondu le 30 avr. 2024
Mahalo for your feedback!

6/10 – Acceptable

Neena

The ocean view is great, property needs TLC, the doors to the balcony are stuck, hard to slide. Staff could be a little more friendlier, especially Kenny waiter at Luau came around and served the same guests right at our table at least 5 times while totally ignoring us even when we tried to ask him. Also, most of the seats were reserved at the luau, we went early but had very limited seating option. Other than that beautiful ocean views, good food at the hotel restaurant. Guest services could be a little better
Séjour de 3 nuits en avril 2024
Customer Satisfaction Team a répondu le 30 avr. 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and we appreciate your feedback regarding service! We always want our guests to feel at home with us and will share your feedback with our team for improvement. We hope that you had a lovely time in Kona and will join us again in the future!

10/10 – Excellent

Anthony, Burnaby

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property is undergoing renovations so bear with them. Their staff was nice but a little sassy sometimes. They accommodate handicapped persons nicely. Golden hour at the resort is amazing.
Séjour de 3 nuits en février 2024
Customer Satisfaction Team a répondu le 29 avr. 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and appreciate your feedback. We hope to welcome you back again in the future!

6/10 – Acceptable

Mark

Points faibles : Commodités
Too pricey
Séjour de 5 nuits en avril 2024
Customer Satisfaction Team a répondu le 29 avr. 2024
Mahalo for your feedback!

10/10 – Excellent

DeSha

Nice
Séjour de 6 nuits en avril 2024
Customer Satisfaction Team a répondu le 29 avr. 2024
Mahalo for your feedback!

6/10 – Acceptable

GHI LING

Voyage en groupe
Points forts : État et installations de l’hébergement
The room looks spacious and clean but we found a coackroach. I need to do extra cleaning and check up when I come jome
Séjour de 2 nuits en avril 2024
Customer Satisfaction Team a répondu le 29 avr. 2024
Mahalo for your feedback! We spray all rooms weekly and will share your feedback with our team. We hope that you had a lovely stay and will join us again in the future.

10/10 – Excellent

Thomas, La Center

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Although a bit dated (as is all of Kona), I absolutely loved the feel of this hotel and can’t wait to come back someday. It’s well kept and clean, has great views and an awesome bar right on the water, although it’s usually crowded. Get reservations to eat. Located in the south part of Kona there are lots of great eateries and shopping. One of my favorite hotels.
Séjour de 2 nuits en janvier 2024
Customer Satisfaction Team a répondu le 29 avr. 2024
Thank you for sharing your feedback with us! We are so happy to read that you enjoyed your stay with us and will share your feedback with our team. We hope to welcome you back again in the future for another wonderful stay in Kona.

10/10 – Excellent

Davelyn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All of your employees, had excellent customer service, especially the ones at the front desk. Will high recommended this hotel to other. Mahalo nui loa, Carlos and Davelyn Lopez
Séjour de 1 nuit en avril 2024
Customer Satisfaction Team a répondu le 29 avr. 2024
Mahalo for your feedback! We are so happy to read that you enjoyed our service and we will share your feedback with our team! We hope to welcome you back again in the future.

8/10 – Bien

ELLETIA ANDRICA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Ocean view spectacular
Séjour de 4 nuits en avril 2024
Customer Satisfaction Team a répondu le 29 avr. 2024
Mahalo for your feedback!

8/10 – Bien

Jennifer

Voyage de couple
Points forts : Propreté, service et personnel
Beautiful property but very run down, sad really. Really need room overhauls. Staff does a wonderful job of keeping rooms clean & stocked. Only 1 option for food & they don’t provide a room service menu or other options in room. Restaurant does have excellent food & Luau was $180 a person but food was mediocre. EVERYBODY on staff, from front desk, restaurant & even passing in halls was the friendliest, most helpful we’ve ever encountered!
Séjour de 2 nuits en avril 2024
Dale a répondu le 26 avr. 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

10/10 – Excellent

MARCELINO

Voyage en famille
Points forts : Propreté, service et personnel
Rooms need an upgrade. Feels a little old.
Séjour de 1 nuit en avril 2024
Dale a répondu le 26 avr. 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

8/10 – Bien

Ona, ALBUQUERQUE

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024
Customer Satisfaction Team a répondu le 29 avr. 2024
Mahalo for your feedback!

6/10 – Acceptable

Lidia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great except, the only thing was not to my liking was that parking was not included.
Séjour de 1 nuit en avril 2024
Dale a répondu le 25 avr. 2024
Mahalo! We appreciate your valuable feedback.

8/10 – Bien

Arash

Points forts : Propreté, service et personnel
Great hotel. Walking distance to many restaurants and shopping
Séjour de 5 nuits en avril 2024
Dale a répondu le 25 avr. 2024
Mahalo! We appreciate your positive feedback.

8/10 – Bien

Kang

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful sunset
Séjour de 2 nuits en avril 2024
Dale a répondu le 24 avr. 2024
Mahalo! We appreciate your valuable feedback.

10/10 – Excellent

Sane

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Dale a répondu le 24 avr. 2024
Mahalo! We appreciate your positive feedback.

10/10 – Excellent

Mildrey

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful location but it definitely needs some TLC Renovations are in progress so hopefully once that is done it will be much better!
Séjour de 8 nuits en avril 2024
Customer Service Team a répondu le 23 avr. 2024
AlohaYes we are in the process of renovating- we do hope you come back and see our improvements. Mahalo

10/10 – Excellent

Irma E

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I enjoyed how close it was to the shops. The only issue i had is when I was going to bed i inspected the pillows and ine of them had a drop of blood on it. I reported it to the front office. I checked in on April 19th.
Séjour de 3 nuits en avril 2024
Customer Service Team a répondu le 23 avr. 2024
AlohaWe are very sorry you experienced an unpleasant situation- we immediately take care of matters as soon as they are reported to us and we are glad you made us aware. We strive to provide excellent service to all our guests and do hope you come back and stay with us again. Mahalo

8/10 – Bien

Tony

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
Not bad
Séjour de 3 nuits en avril 2024
Customer Service Team a répondu le 23 avr. 2024
Glad you enjoyed your stay with us.See you back real soon!Mahalo

10/10 – Excellent

Mahrshi

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent stay
Séjour de 2 nuits en avril 2024
Customer Service Team a répondu le 23 avr. 2024
We are happy to hear!Mahalo

10/10 – Excellent

James

The staff was extremely nice. Rooms were clean. A great all around atmosphere.
Séjour de 2 nuits en avril 2024
Customer Service Team a répondu le 23 avr. 2024
Mahalo for your comments. We hope you come back real soon.Mahalo

10/10 – Excellent

Jennifer

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a beautiful view and within walking distance of shops and beaches and restaurants.
Séjour de 7 nuits en avril 2024
Customer Service Team a répondu le 23 avr. 2024
Glad you enjoyed your stay with us- see you back real soon.Mahalo

10/10 – Excellent

James, Kailua Kona

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love this place. Beautiful tropical resort.
Séjour de 1 nuit en avril 2024
Dale a répondu le 19 avr. 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

4/10 – Médiocre

Naomi

Points faibles : Service et personnel, état et installations de l’hébergement
建物の老朽化。朝食を食べようとレストランへ行っても席は空いているがスタッフ不足で何組も待っている。プールサイドのバーで注文するのにも時間がかかる。立地は良い。
Séjour de 1 nuit en avril 2024
Customer Service Team a répondu le 23 avr. 2024
Mahalo for your comments and we are very sorry for the inconveniences. We do hope you come back and see our improvements. Mahalo

10/10 – Excellent

Christina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Next to the sea wall and just a beautiful property. Staff were so nice.
Séjour de 1 nuit en avril 2024
Customer Service Team a répondu le 23 avr. 2024
Mahalo for your comments- see you back real soon. Mahalo

10/10 – Excellent

Kei

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The view from the oceanfront room was exactly as pictured and made the experience! Also appreciated the service to order ahead food and pick up. Fast and convenient!
Séjour de 1 nuit en avril 2024
Customer Satisfaction Team a répondu le 18 avr. 2024
Mahalo for your feedback! We are so happy that you loved the beautiful oceanfront views and our takeout service. We hope to welcome you back again in the future!

8/10 – Bien

Tetsuya

Voyage en famille
Points forts : Propreté, service et personnel
View from the hotel was really good, especially sunset from Mai-Tai Bar was very beautiful.
Séjour de 3 nuits en avril 2024
Customer Satisfaction Team a répondu le 18 avr. 2024
Mahalo for your feedback! We are so happy that you loved the beautiful sunsets and views. We hope to welcome you back again on your next visit to the Big Island.