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Reviews of Aston at Poipu Kai

2.5 out of 5
Aston at Poipu Kai
1465 Pe'e Rd, Koloa, HI

Reviews

8.0

Very good

Rating 10 - Excellent. 122 out of 333 reviews" "
Rating 8 - Good. 124 out of 333 reviews" "
Rating 6 - Okay. 55 out of 333 reviews" "
Rating 4 - Poor. 21 out of 333 reviews" "
Rating 2 - Terrible. 11 out of 333 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read a lot of the reviews prior to staying here and was a bit worried about what we would encounter on our trip. Needless to say, this place is an absolute steal for the price you pay. Clean, safe, close to the beach - what more can you ask for? Some people have claimed that their place was outdated but ours was quite nice. This may be due to the luck of the draw since each unit is owned by someone different and there is a lot of variation in what you’ll end up with. As for us, we couldn’t be happier with our stay.
Stayed 6 nights in Apr 2024

4/10 Poor

Jamie, RENO

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Expedia photos are VERY deceiving! Photos showed beautiful updated and remodeled units. We ended up with a unit that hadn't been updated since the 70's. Lumpy dirty carpet in the bedrooms. Mold and mildew in the bathrooms. Ceiling fans with broken chains and dirt buildup on blades. Unpainted Patched holes in the wall above sliding glass door. Old fixtures and furniture. Tub faucet leaks. Rusty beach chairs, no umbrella. We paid a cleaning fee upfront yet I was picking up dead bugs in the bathroom and wiping everything off in the kitchen. Rusty refrigerator. Old fashioned keys that stick instead of keyless entry. We paid TOP dollar for a unit that needs to be completely remodeled. VERY deceptive marketing. We should be refunded something since we reserved an updated unit and paid for one but didn't receive one. Paid 3k for the week. The grounds were beautiful and well kept and all the other units that had doors open were very nice. Location is perfect. They just gave us the bottom of the barrel with the oldest and most run down unit!
Stayed 7 nights in Jan 2024
Response from Takara Lagundino on Feb 13, 2024
Aloha Jamie, We sincerely apologize for the shortcomings you encountered during your visit. It’s our goal to provide guests with clean and comfortable accommodations to enjoy during their getaways, and we’re sorry your experience differed from this. We value your detailed comments and will pass them along to our team for review. With Aloha,Takara LagundinoHotel Manager

6/10 Okay

Alka

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Place was on the road, noisy Nothing in kitchen not even salt and pepper Not even enough coffee and creamer
Stayed 8 nights in Jan 2024
Response from Takara Lagundino on Feb 13, 2024
Aloha Alka, Mahalo for reviewing our hotel. It’s disheartening to know that your experience was anything less than exceptional and we apologize for it. We’d make sure to share these valuable insights with our team so that improvements can be made. With Aloha,Takara LagundinoHotel Manager

6/10 Okay

Jonghyun

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Takara Lagundino on Dec 19, 2023
Aloha Jonghyun, Mahalo for staying with us. Please let us know about the issue you’ve faced during your time with us so that we can make things right. We hope to hear from you soon.With Aloha,Takara LagundinoHotel Manager

10/10 Excellent

Lien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient property with good facilities. Short walk to the beach. Nicely finished room. Really enjoyed our stay.
Stayed 6 nights in Sep 2023

8/10 Good

Eugene

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Check in took 45 minutes which is too long. We were surprised with additional fees at check in. It seemed that Expedia and the property were not on the same page. We were charged $450 that I don’t understand. The total cost was reasonable but I did not see the value once the added fees were included. The grounds are pleasant and well kept. Our rental unit was a bit “tired” but staff quickly addressed most of the issues. Staff was very friendly and attentive.
Stayed 7 nights in Sep 2023

10/10 Excellent

Michelle

Travelled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an enjoyable experience.
Stayed 5 nights in Jul 2023

4/10 Poor

tracy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rented apt 922. There is no ac in the whole apartment. They put a portable ac unit in the bedroom and so we spent the entire stay locked in the bedroom because it was too hot and humid in the rest of the place. They did not mention that in the description at all. It was horrible. Do not rent apt 922. Each apt is owned by a different person so it is only managed by Aston Properties.
Stayed 4 nights in Jul 2023

10/10 Excellent

Johnnette H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the front desk were very personable, respectful & accommodating! They are excellent & willing to help with anything ♥️ The grounds are well maintained!
Stayed 3 nights in Jul 2023

6/10 Okay

Heidi

Travelled with family
Liked: Staff & service
Not the best
Dated unit with no AC. Had a musty smell.
Stayed 2 nights in May 2023
Response from Christopher Gampon General Manager on Jun 1, 2023
Aloha Heidi,Thank you for sharing your honest feedback with us! We apologize for the shortcomings that made your stay anything besides great. We have made note of your valuable feedback and will share it with our team.With Aloha,Christopher GamponGeneral Manager

8/10 Good

Marcie Ann, Cloverdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023

10/10 Excellent

Michael A

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing and beautiful landscaping.
Stayed 8 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023
Response from Aston Poipu Kai on Mar 7, 2023
Thank you for staying with us!

6/10 Okay

Bridget

Travelled with family
Liked: Staff & service
I thought our unit had A/C when I booked It so I guess that was my bad for not inquiring more. It was very muggy and hot in our unit but the staff was great and the location was amazing!
Response from Christopher Gampon on Dec 15, 2022
Aloha Bridget,It’s nice to hear that you thought our staff was great and our location was amazing! However, our apologies for the shortcomings. We appreciate your input, have made note of it, and will send it to our team. Hopefully, we can welcome you back for a better experience one day.With Aloha, Christopher GamponGeneral Manager

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was spacious and functional
Stayed 2 nights in Oct 2022

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was really nice. A walk down to the beach with a restarant nearby. The shopping center is a mile down the road. Very laid back and relaxing for families.
Stayed 4 nights in Jul 2022

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2022

10/10 Excellent

Sio Vai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Akoni

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location! Clean and private.
Stayed 3 nights in Jan 2022

8/10 Good

Zhifeng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a pleasant journey. Close to the beach, all are nice. The only trivial issue was that Internet service sometimes was not at optimal speed. Since I occasionally needed to work remotely, it was slightly disturbing.
Stayed 5 nights in Dec 2021

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you. Our stay was wonderful Sig was very helpful and so sweet and kind.
Stayed 9 nights in Oct 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poipu Sands Condos at Aston Poipu Kai.
Was offered a 3 bedroom house to stay in upon arrival even though I only paid for a 2 BR condo. The house did not have air conditioning, but the condo did. Stayed at Poipu Sands. Perfect location walking distance from Shipwreck beach. Condo was better than good. Two master bedrooms each with a good working AC unit.
Stayed 14 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean
Stayed 7 nights in Aug 2021

10/10 Excellent

Kuulei

Liked: Cleanliness, room comfort
Ahhhhmazing
Had an amazing stay here. Gorgeous grounds with beautiful scenic views of the ocean and sunsets. Accommodations were comfortable and offered amenities that made me feel like I was in my own home.
Stayed 8 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Friendly staff, good communication, great location, clean maintenance.
Stayed 9 nights in Oct 2020
Response from Aston at Poipu Kai on Nov 29, 2020
Thank you for staying with us! We're glad you enjoyed your time in paradise. Take care and Aloha!

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, room comfort
Stayed 9 nights in Mar 2020
Response from Aston at Poipu Kai on Mar 29, 2020
Thank you for your feedback!

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time!
The room was spacious and clean. Would like to have had a heated pool. Hardly used because of temp. Loved the location and would come again.
Stayed 21 nights in Feb 2020
Response from Aston at Poipu Kai on Mar 29, 2020
Thank you for your feedback. We are glad you enjoyed your stay and look forward to hosting you again.

6/10 Okay

Connie, Hillsboro, OR

Business traveller, Travelled with partner
Liked: Staff & service
The place needs renovation, carpets were dirty, only had AC in the bedroom. The living room, kitchen and hallways were warm as we had a southern exposure. The bedroom had a single AC unit. that ran all night, the bedroom needs window treatments if you wanted to sleep in past 7am as it was bright.
Stayed 7 nights in Feb 2020

8/10 Good

Beth R.

Liked: Cleanliness
Almost paradise
Spacious lodging, HUGE flat screen tv and entertainment system (didn't use), the lanai on the second floor was a lovely surprise. The only downfall was that the front door was wiggly, and VERY hard to open. We struggled every time getting in. We went to the property office and they filled out a maintenance form. I hope they fix it before our next visit.
Stayed 4 nights in Feb 2020

4/10 Poor

Rosna S.

Liked: Cleanliness
Okay
We had some issues...

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The best thing about the Aston at Poipu Kai is the proximity to the beach; it is an easy 1/4 or so walk. The property is dated and we did not find it to be clean. There was sand all over the washing machine and caked in gooey detergent. There is not more 3 minutes of hot water no matter what time of day it is either. While the staff responded to our concerns and sent maintenance; the hot water issue was not resolved. The maintenance staff was friendly and efficient but the front desk staff was brusk.
Stayed 7 nights in Feb 2020

8/10 Good

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely - just not what we were expecting
We booked a 2 bar/2 ba condo and wound up with a ginormous house. It was beautiful but was in a neighborhood rather than in a resort setting. We certainly acclimated quickly but I think it would have been nice to know upon booking this may be an option.
Stayed 10 nights in Jan 2020
Response from The Aqua-Aston Poipu Kai Team on Feb 19, 2020
Aloha Stephen, Thank you for your kind review. Best Regards,

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the location
Had a wonderful stay, quiet neighborhood. Short walk to the beach and pools.
Stayed 8 nights in Jan 2020
Response from The Aqua-Aston Poipu Kai Team on Feb 19, 2020
Aloha Jeffrey, Thank you for taking the time to leave your feedback. We are glad you enjoyed your stay with us and hope to see you back again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Poipu Kai beach is wonderful. Gardens are beautiful
Stayed 5 nights in Dec 2019
Response from Aston at Poipu Kai on Jan 13, 2020
Aloha! Thank you for your feedback. We're very pleased to hear you had a wonderful time in paradise. Take care & aloha! Mahalo, Aston at Poipu Kai

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Aston at Poipu Kai on Dec 8, 2019
Mahalo for your feedback! Have a wonderful day.

8/10 Good

Thomas

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Aston at Poipu Kai on Nov 2, 2019
Mahalo for your feedback!

8/10 Good

nadav

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Sep 2019
Response from Aston at Poipu Kai on Oct 6, 2019
Thank you for your feedback! We are glad you had a wonderful time in paradise. Mahalo!

10/10 Excellent

Zachary A.

Liked: Cleanliness
Great little place right by the ocean
We loved this little place! It was right by the beach, the neighbors were super friendly, management checked in on us, the only complaint is that there’s no AC, only fans to keep you cool. Other than that, we loved it. We’d definitely stay here again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from The Aston Poipu Kai on Aug 12, 2019
Thank you, we appreciate it!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect little place close to the beach. Well equipped and very clean and well kept.
Stayed 9 nights in Jul 2019
Response from Aston at Poipu Kai on Jul 23, 2019
Aloha! Thank you for your feedback. We are glad you enjoyed your stay! Mahalo!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Like being stuck in 1950. No ac sucked refrigerator was rusty and door leaked
Stayed 9 nights in Jul 2019

4/10 Poor

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
As-ton
Bed was horrible carpet was crunchy and felt dirt units smelled horrible
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and condo has everything but ac. Not a big deal and it’s well communicated that it doesn’t. It is tough to sleep when it’s over 90.
Stayed 4 nights in Jun 2019
Response from Aston Poipu Kai on Jun 24, 2019
Aloha, Thank you for your feedback. We are working with our owners and corporate office to address the AC issues. Mahalo!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Great staff! Love ASTON will always use them. Some updates could be made to the rooms. But that cost a lot of money. Money that would have to be passed on to us, the vacationer! Great access to POIPU beach!
Stayed 10 nights in May 2019
Response from Aston at Poipu Kai on Jun 24, 2019
Aloha! Thank you for your feedback. Yes, we work with our owners daily on improving each unit. We are pleased to know you had a wonderful time. Take care & mahalo!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

8/10 Good

John, Fort Collins, CO

Liked: Cleanliness, property conditions & facilities, room comfort
Nice spot in Poipu
I would have liked to be able to check in over the phone, was working long days and had to come in to the office in person before closing. The place was nice, surprisingly big and the deck view was awesome. The staff were friendly and helpful. I liked that it was a short walk to Kalipaki Joe's - where I would recommend their breakfast and lunch but would probably favor other dinner/drink options in the evening. The best feature may have been the in-room air conditioner! While I was there the breeze was nonexistent and it was hot and humid. A co-worker unfortunately did not have AC and had a tough time sleeping.
Stayed 4 nights in May 2019
Response from Aston at Poipu Kai on Jun 2, 2019
Aloha! Thank you for the feedback. We are glad you enjoyed your stay. Mahalo & take care!

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poipu Ideal
Wonderful stay. Very nice condo. Had everything we needed except AC. Very nice view down to the beach. Close to the beach, Brenecke’s and everything in Poipu. Ideal for our weeks stay.
Stayed 7 nights in May 2019
Response from Aston at Poipu Kai on Jun 2, 2019
Aloha! Thank you for your feedback! We are delighted to hear you enjoyed your stay. We are currently working with our owners to resolve the air conditioning issue. Mahalo & Aloha!