2 outdoor pools, cabanas (surcharge), pool umbrellas
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Reviews of 1 Hotel Hanalei Bay

5 out of 5
1 Hotel Hanalei Bay
5520 Ka Haku Road, Princeville, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 43 out of 72 reviews" "
Rating 8 - Good. 18 out of 72 reviews" "
Rating 6 - Okay. 8 out of 72 reviews" "
Rating 4 - Poor. 2 out of 72 reviews" "
Rating 2 - Terrible. 1 out of 72 reviews" "

9.6/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ioana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Jason

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Incredible location, friendly staff, nice rooms and hotel layout. Bad food! The restaurants over priced and breakfast and terrace food tasted pre-prepared and reheated (like a Starbucks). Go into town for food. Lots of options and fresh!!
Stayed 3 nights in Mar 2024
Response from Gaby on Apr 7, 2024
Aloha Mr. Jason,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and appreciate your comments, we have shared this feedback with the team to ensure we evolve to meet the highest of expectations. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We hope to welcome you back in the future, as we continue to grow and refine our offerings. Mahalo,

10/10 Excellent

Krystal Ann, Los Angeles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Such a special and beautiful location, we look forward to our next visit. It just feels like home. Clean and comfortable and friendly staff.
Stayed 1 night in Mar 2024

8/10 Good

Dennis, Monroe

Liked: Cleanliness, property conditions & facilities
Location is great. Beach is fantastic. Service at hotel needs improve from 3star to 5star, especially when charging 5 star rates.
Stayed 4 nights in Mar 2024
Response from Gaby on Apr 7, 2024
Aloha Mr. Dennis, Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and am happy to hear of your appreciation for our location and beach. I am sorry to hear that our service fell short of our goals and your expectations. Please accept my sincere apologies for the shortcomings you experienced during your stay. I do hope for the opportunity to welcome you back and show you the 5 star service you were expecting. Mahalo,

10/10 Excellent

Dominic-Didier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unreal property in a secluded place of Kauai. Service is excellent, rooms are spacious and clean Lots of activities to do on hotel grounds 10/10 !!
Stayed 1 night in Feb 2024
Response from Gaby on Mar 18, 2024
Aloha Mr. Dominic-Didier,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your recently completed survey and appreciate your positive comments. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. We look forward to welcoming you back next time the next time Kauaʻi calls you. Mahalo

10/10 Excellent

Julie Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. Thank you Fiona for your excellent customer service and to the management team. We will be back. Most beautiful hotel ever!
Stayed 7 nights in Feb 2024
Response from Gaby on Mar 18, 2024
Aloha Mrs. Marie,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and will share your kind words with our Front office team, especially Fiona. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. We look forward to welcoming you back soon.

10/10 Excellent

Mette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely stunning- from the views to the interior design we loved everything about it! We will definitely be coming back
Stayed 2 nights in Feb 2024
Response from Gaby on Mar 25, 2024
Aloha Mette,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and appreciate your kind words. We hope to welcome you back to our sanctuary soon!Mahalo,

10/10 Excellent

BERNIZE

Stayed 3 nights in Jan 2024
Response from Gaby on Mar 25, 2024
Aloha Bernzie,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. Mahalo for the 5 stars, we look forward to welcoming you back next time the next time Kauaʻi calls you.

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Tom

Liked: Cleanliness, amenities, property conditions & facilities
Stunningly beautiful facility. Very new, clean, everything beautiful to look at, and amazing views. Took a star off because it is kind of a stuffy place. Some of the staff was super friendly, some seemed like they had their noses turned up and didn’t want to be bothered. Tried calling concierge multiple days in a row, never got through, no voicemail was set up. Asked for room advice, lady was really unfriendly and said the most expensive rooms are the best, and would you really want to come all this way and not have the best? Seemed like a tone deaf answer when some rooms are more than double the cost. The outside of the windows in the rooms need to be cleaned more often. They are dirty and makes for a hazy view. One of the most beautiful properties I’ve stayed at, but just didn’t care for the vibe of some of the people and staff there, so probably wouldn’t go back. Room tip: request a room higher and more towards the middle if you have a Mountain View. If you are low your view will be blocked by trees and landscaping by, and if you’re at the end you’ll be looking at a lot of empty fields. Towards the middle you’ll see a lot more ocean.
Stayed 3 nights in Jan 2024

10/10 Excellent

Shelley

Stayed 1 night in Jan 2024

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service
Nice enough place, good staff, but simply very expensive for what it was, so bad value for money.
Stayed 7 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice
Beautiful hotel with amazing views from everywhere. Room was small for the price and not put together in a way to store bags well. No screens allowed bugs to freely come in (they attached a leftover sushi roll in seconds!) The biggest change I would like to see is an overhaul of the menus in both restaurants. It would be nice to eat at the hotel and we tried, but the menus are strange and fairly unappetizing.
Stayed 4 nights in Dec 2023

8/10 Good

William

Liked: Property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Reid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Morgan

Stayed 5 nights in Dec 2023

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Dongjun, North Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Timothy

Stayed 5 nights in Nov 2023

4/10 Poor

Zach

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Nov 2023
Response from Gaby on Dec 5, 2023
Aloha Zach, Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I'm glad to hear the pool was enjoyed, I regret to hear there were some items that fell short of our goals and your expectations. On behalf of our 1 Hotel Hanalei Bay ‘ohana, please accept my sincere apologies for the shortcomings you experienced during your stay. Your feedback has been shared with our team and we are actively addressing your concerns to ensure this remains an isolated occurrence. I do hope for the opportunity to welcome you back and invite you to reach out to us directly to help set your reservation.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Jane R on Nov 29, 2023
We regret to hear that some items short of our goals and your expectations. We hope to get an opportunity to discuss your concerns further, please do not hesitate to reach out to jane.rozhda@1hotels.com. Mahalo for staying with us.

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jane R on Nov 29, 2023
We're delighted to hear you enjoyed your time with us, it was a pleasure sharing our sanctuary with you. Mahalo!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did Not Want to Leave the Property!!!!
Incredible and extremely quality property! Great restaurants on site! Great pools (adult infinity pool as well as family friendly pool down by the beach)! And great private beach. This property is worth every penny.
Stayed 7 nights in Nov 2023
Response from Jane R on Nov 29, 2023
Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime.

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful resort, amazing location. Genuinely felt like staying on a remote island. Quiet and peaceful. However, extremely annoying that valet is the only option for parking and is $50 a day, when staying up there practically requires that you have a car to travel with. Also, we were told the buffet was included with the room we rented, but then they charged us for it every day and I had to ask for it to be removed. It happened again the day we left and I had to call once we were home to have that charge removed again. Just annoying and felt like multiple people weren’t doing their job properly.
Stayed 4 nights in Nov 2023
Response from Jane R on Nov 29, 2023
Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I regret to hear that some items fell short of our goals and your expectations, I'm happy to hear we were able to provide you an incredible stay with memories that will last a lifetime. Mahalo!

8/10 Good

Cassandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great facilities and amazing views from the hotel.
Stayed 2 nights in Nov 2023
Response from Jane R on Nov 29, 2023
Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed four nights. The property and the setting are absolutely impeccable. The service was quite good. However, there were a few episodes of service which although were well intended, seemed a bit rough around the edges. These would not even bear mentioning anywhere else, but they just stood out in such a wonderful 5 star hotel. We attributed it to the fact that the hotel had opened about 9 months earlier and per staff had seen a ton of new hires. But this is not a complaint, only an observation which we are sure will disappear with time. What also bears mentioning is how exceptional the food was. Everything we tried from the pool, to the sushi restaurant, to the breakfast was fantastic. We will definitely come back as soon as we can.
Stayed 4 nights in Nov 2023
Response from Jane R on Nov 29, 2023
Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We appreciate your detailed feedback, and it is great to hear we were able to provide you an incredible stay with memories that will last a lifetime.

10/10 Excellent

Angel M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing bad to say about 1 Hotel. One of the best
Stayed 4 nights in Nov 2023
Response from Jane R on Nov 29, 2023
Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. And we cannot wait to host you again!

2/10 Terrible

Evan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There was a problem at every turn - a problem with getting our bags following check-in, a problem with the room, a problem at the restaurants, and a problem with billing. The staff had unprofessional attitudes and were not considerate in assisting to resolve any of these issues. It was beyond frustrating and completely unnecessary, especially considering the hefty cost to stay at this hotel. The grounds are beautiful but it does not make up for the constant issues and burden to resolve the problems.
Stayed 1 night in Oct 2023
Response from Jane R on Nov 29, 2023
Aloha Evan. Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your comments and appreciate your detailed comments. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We have shared your feedback with the team so that they can evolve and make improvement. We look forward to welcoming you back soon! Warmest aloha, Jane R.

6/10 Okay

Justin

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
You pay a bunch to stay here and frankly it qas rpetty disappointing Checkin took over an hr. No apology Bags werent delivered to room until more than 3 hrs after arrival. We had nothing to wear for dinner. No apology No real food options in walking distance Power went out in restaurant at hotel so couldnt even get food at one point I was travelling with a friend. The hotel staff continuously called my friend mrs (my last name) which was pretty presumptuous and offensive in this day and age. She was getting pretty annoyed by it too Overall found it pretty disappointing. Hotel didnt seem to care. Try someone else next time :)
Stayed 3 nights in Nov 2023
Response from Jane R on Nov 29, 2023
Aloha Justin,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your comments and appreciate your detailed overview of your stay. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We have shared your feedback with the teams so that they can evolve and make improvement. We look forward to welcoming you back soon!

10/10 Excellent

Susan, Glenview

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ruggero Massetti-Director of Operations on Oct 30, 2023
Aloha Susan:Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We look forward to welcoming you back next time the next time Kauaʻi calls you.

10/10 Excellent

Gregg, Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was the best hotel experience I’ve ever had. Simply an amazing property with a great staff. I highly recommend this location.
Stayed 4 nights in Oct 2023
Response from Ruggero Massetti-Director of Operations on Oct 30, 2023
Aloha Gregg: Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. Mahalo

10/10 Excellent

Ana Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Guest Relation Team on Oct 30, 2023
Aloha Ana Lorena:Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. Mahalo

6/10 Okay

Nick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Piped music everywhere- it’s like being in Disneyland. Staff very good. My wife is vegetarian and her options in main restaurant limited and tasted very bland.
Stayed 3 nights in Sep 2023
Response from Guest Relation Team on Oct 30, 2023
Aloha Nick:Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your recently completed survey and appreciate your detailed comments. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We have shared your feedback with the culinary team so that they can evolve and make improvement on the vegetarian options.We look forward to welcoming you back soon! With warmest aloha,

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Guest Relation Team on Oct 30, 2023
Aloha Brendan:Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We look forward to welcoming you back soon!

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an ocean-view room but I spent the first 10 min photographing the gorgeous decor! Fabulous view from the room. Fabulous pools. Loved the Lava mocktails. Came face to face with lots of turtles in the water at the little beach. Just blissful. Some of the staff were a bit cringey and the food wasn't fantastic (but that may just be me not having the American palate). I got a splinter in my foot and one of the room-cleaning staff swiftly found me a sewing kit so we could use the needle. Fantastic hot pools as well as swimming pools. Fabulous gardens. I could go on. Extremely memorable.
Stayed 1 night in Oct 2023
Response from Guest Relation Team on Oct 30, 2023
Aloha Kim: Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your recently completed survey and appreciate your detailed feedback. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. We look forward to welcoming you back next time the next time Kauaʻi calls you. Mahalo

10/10 Excellent

Steven

Stayed 2 nights in Sep 2023
Response from Guest Relation Team on Oct 30, 2023
Aloha Steven:Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We look forward to welcoming you back soon!

6/10 Okay

Linda

Liked: Cleanliness, staff & service
Beautiful location nic facilities but: paid for an ocean view in a tropical location. Assumed it came with a balcony. Did not seem to have any rooms that had balconies. Also I broke a glass in our room cut my foot. They cleaned up mess but did not do a good enough job cleaning an area rug. My husband stepped on a piece of clad the next day. Blood every where, he had to go to a medical facility to have it removed. The blood got all over the rug. They were not able to get the blood out of the rug. Instead of removing it we had to stair at these big blood stains the rest of the trip. Also paid a lot for room and we felt we got very little for it. No nalcany and they charged too much for extras. Felt like they were nickel and dimming us.
Stayed 5 nights in Sep 2023

10/10 Excellent

Andrew, Laramie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome room and facilities view of the ocean, mountains, waterfalls and deep green vegetation. Staff was very friendly. Hotel is in excellent condition.
Stayed 9 nights in Sep 2023

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning property as I expected from all the reviews! They were nice enough to upgrade me to a high floor--had a beautiful room overlooking the ocean. There were a couple minor hiccups with the TV and shower, but they were quickly resolved. My only complaint was that the beautiful soft lighting in the room was not great for trying to work, and or seeing myself in the full length mirror! But it was a stunning, tranquil room with a very comfortable bed, amazing huge window and shower that felt like you were showering in a rain forest!
Stayed 2 nights in Sep 2023

8/10 Good

Jody

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking setting! Gorgeous. The beach setting is great, the pool area is great! Staffing is short but really striving to be excellent.
Stayed 4 nights in Sep 2023

8/10 Good

Jody

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Magnificent setting. Breathtaking views every where you look. Beautiful rooms. The lighting is poor in rooms, ambience over practicality. Utilized the salon to get ready for a dawn wedding, the lighting was only marginally better than the rooms. The staff wants to provide excellent service however the vast majority were too new to even know how to answer most questions. As I had three rooms in my party we all heard repeatedly that it was the staffs first second or third day. The wait staff at Welinas was spread too thin although knowledgeable she was unable to be attentive as one might hope. I had made arrangements for room payments for my party repeatedly in advance but once we arrived we realized that every bit of confirmation was probably with someone who was very new. Every bump we experienced was quickly addressed and rectified. These are obviously growing pains of a newly opened resort. The staffing shortage is being addressed. We met many of the employees and their families during our stay as they too are staying at the resort and sharing the amenities. Creative way to bring in staff. We enjoyed our stay very much, enjoyed the sustainability practices, the spa treatment was excellent. Once the staffing issues and lighting are worked out this will be a perfect review.
Stayed 1 night in Sep 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful resort property and location on Hanalei Bay with excellent service and friendly, attentive staff. The food choices are limited, but the quality of food is very good. The only downside is that for the price, it would be nice if some activities were included (e.g. snorkel equipment) or the many daily activities offered by the resort were more affordable. Then again, you aren’t booking this place in the first place if you are on a tight budget.
Stayed 4 nights in Sep 2023

8/10 Good

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms
Stayed 2 nights in Sep 2023

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from pamela on Sep 3, 2023
Mahalo, we are so happy you enjoyed your stay with us we look forward to your return.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from pamela on Sep 3, 2023
Mahalo, we are so happy you enjoyed your stay with us we look forward to your return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from pamela on Sep 3, 2023
Mahalo, we are so happy you enjoyed your stay with us we look forward to your return.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the $$$$$ views, the staff was amazing and the property was stunning.
Stayed 2 nights in Aug 2023
Response from pamela on Sep 3, 2023
Mahalo, we are so happy you enjoyed your stay with us we look forward to your return.

8/10 Good

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property with all the amenities tucked away in Princeville. Views are captivating. Food needs a lot of work but other than that a top-notch resort.
Stayed 5 nights in Aug 2023
Response from pamela on Sep 3, 2023
Mahalo, we are so happy you enjoyed your stay with us we look forward to your return.

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023
Response from pamela on Sep 3, 2023
Mahalo, we are so happy you enjoyed your stay with us we look forward to your return.

6/10 Okay

Arthur

Liked: Cleanliness, property conditions & facilities, room comfort
Overpriced, no front desk, no ice machine.
Room was beautiful, view was breathtaking. Frustrating no "front desk," no ice machine to get yourself, no vending machine to get quick soda or snack, no self parking...everything you needed, you had to ask for it and pay for it to be brought to you. Price is outrageous so gratuity should be included. Asked for ice on four occasions and only received it once.
Stayed 5 nights in Jul 2023
Response from pamela on Sep 3, 2023
Aloha, we do apologize for any inconvenience. We take our guest experience very strongly and we do look forward to your return.