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Reviews of Kauai Palms Hotel

2 out of 5
Kauai Palms Hotel
2931 Kalena Street, Lihue, HI

Reviews

7.2

Good

Rating 10 - Excellent. 121 out of 684 reviews" "
Rating 8 - Good. 259 out of 684 reviews" "
Rating 6 - Okay. 185 out of 684 reviews" "
Rating 4 - Poor. 86 out of 684 reviews" "
Rating 2 - Terrible. 33 out of 684 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Small, but clean
Room is small, but was clean. There was a refrigerator and there iz coffee in the lobby area. Bed was comfortable.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to Lihue airport
5 minutes from the airport. We only needed one night. At first we were worried because it was in a rather industrial part of town and we did not have a car. But we found some good restaurants in walking distance as well as th Kaua’i Museum. Room was small but clean. Bathroom was tiny but clean. Great cross ventilation and ceiling fan made lack of air conditioning moot.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great for the value
Confortable and huge bed. The room is cosy and clean. very good for the price.
Stayed 1 night in Apr 2018

4/10 Poor

Carrie, Ontario Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldnot return
The towels and bed linen were stained. The air conditioner was rattling and screeching so had to turn it off. No dead bolt to room. A simple shoulder to the door could have opened it. Nice gardens
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near airport
Room was nice, clean, small, noisy neighbors, close to the airport
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel , inexpensive, close to airport
Decent hotel, inexpensive, closest airport, Clean, no Wi-Fi, poor air conditioning, clean and friendly
Stayed 1 night in Mar 2018

6/10 Okay

James , Calgary

Liked: Cleanliness, staff & service, room comfort
Great for late arrival needing a place for a night
WE WERE A LATE ARRAIVAL AND STAFF WERE TERRIFIC ABOUT ACCOMIDATING US.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Close to airport, no frills clean motel
We needed a place to stay close to the airport for one night. Clean rooms, comfortable beds, pleasant staff, and inexpensive.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Review
Motel clean, staff friendly and helpful. Rooms very small. Low rent district, but did not feel unsafe.
Stayed 1 night in Feb 2018

8/10 Good

Bev , B.C. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Airport
A great place to stay after arriving late, so convenient, so easy after travelling all day. The Hotel is older, very clean and everyone was friendly and helpful. The lobby is cosy and it was easy to chat with other guests .
Stayed 1 night in Feb 2018

4/10 Poor

Douglas

Disliked: Property conditions & facilities, room comfort
Would not stay again.
This hotel is very old. The room was very small. The bathroom was the bare minimum to qualify as a bathroom. The plumbing didn't work. There was no air conditioning so we had to have the windows open. The screaming chickens kept us awake all night.
Stayed 1 night in Feb 2018

8/10 Good

Rodney, vanc island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late check in
We told the hotel we would be checking in late. The hotel gave us the room number and told us the light would be on and the key would be in the room. Although the room was small it was very comfortable and just what we needed. We had a good night’s sleep and complimentary coffee was available in the morning
Stayed 1 night in Feb 2018

10/10 Excellent

rebecca, tahoe city, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect deal!
great Value, friendly service. For $100/night I am very appreciative of what I got. The room was small but all needs were met. We got an early check in without any extra cost and the place is in walking distance to good food and beer. Would recommend.
Stayed 1 night in Feb 2018

6/10 Okay

Anne, Toronto

Liked: Cleanliness
Inexpensive & convenient
I arrived in Lihue near midnight after traveling all day and wanted a hotel close to the airport to stay before renting my car and heading out to my rental place at the north of the island more than an hour away. I did not want to spend a fortune nor did I care whether there were lots of amenities. I wanted some place that was close by, clean, and safe. Kauai Palms was all of these things. Also, it was close to a restaurant for breakfast. One draw back--it was not easy to get a taxi to get over to the car rental place so I advise you to take the phone number of the cab driver who drops you there the night before or better yet arrange a pick up time.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant alternative to cookie-cutter resorts
This quiet hotel is a basic but pleasant place to stay. The staff are genuinely helpful and friendly and will do everything they can to make sure you have a pleasant stay. This is a nice alternative to the cookie-cutter resorts that will nickel and dime you with extra fees at every chance they get.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2017

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a very mom-and-pop/family run service. Building and rooms are not the newest or best condition, but are clean and well kept. Initially we had a small room. Due to a problem with the bathroom, we were upgraded to a much larger, significantly more comfortable room with many more amenities. Very nice service for reasonable prices. Would stay at again.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe & Easy
Quaint accommodations in a super clean environment. Felt very safe. Could walk to many amenities.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Basic room close to Lihue airport
We needed a place to shower, change and rest prior to a late night departure from Lihue airport, and this hotel served that purpose well. Staff were pleasant and helpful.
Stayed 1 night in Dec 2017

8/10 Good

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2017

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat,clean great for overnight stay
Small room, but very clean and not far from Costco and Walmart, good for shopping before heading to where you are staying. Busy road in front, but not noticeable from room.
Stayed 1 night in Dec 2017

8/10 Good

Paul, Seattle, WA

Liked: Cleanliness, staff & service, room comfort
Comfortable budget hotel with a welcoming staff.
Perfect budget hotel if you have a car because it's not on the beach. Excellent staff. But know that it's basically Super 8 Aloha Style. Love the staff!
Stayed 4 nights in Nov 2017

4/10 Poor

Vicki, Canada

Disliked: Staff & service, room comfort
One night stay
It was no hot water to shower, no bottled water in the room, vending machine out of service - cannot even buy anything to drink - quite inconvenient after a long flight. We have chosen it only because of being close to the airport and we had a late flight.
Stayed 1 night in Nov 2017

6/10 Okay

Fran, Minnesota

Liked: Cleanliness, staff & service
Close to the airport, long day flying.
No AC. Went to bed right away and drove to a condo on tje Cliffs.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Close to airport for late night arrivals or early departures, this is an older motel but very clean with helpful staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value
Stayed at Kauai Palms to save some cash for fancier parts of the trip, and it was a great value. Staff was very friendly, towels and other beach items provided freely and towels could be replaced daily. Located in a not too glamorous part of Lihue but not far from south or east shore attractions, so very well located. Stop by Kauai Beer Co. just down the street for good food and brews. Rooms are small but nice and have AC.
Stayed 3 nights in Oct 2017

8/10 Good

RDAMF, Seattle

Liked: Staff & service
Very convenient close to airport
This is a place we stayed in between our rental condo and it was cheaper to fly in late night. Also for flying out on a week day. Minutes from the airport We came to the hotel past 10 PM and we were able to get into our room w/o any problems. You definitely have to let them know about late arrival. When we left our condo a week later I called and asked for an early check in and our room was ready before 11:00 am. That made it very nice so we can leave our luggage and refrigerator items and go enjoy the day.
Stayed 1 night in Oct 2017

4/10 Poor

Keith

Disliked: Cleanliness, property conditions & facilities, room comfort
A good place for a one night stay. Parking is slim with only a few spots. Security a question mark at best. Door had no dead bolt. Just a chain link, could easily be knocked in by anyone. Would not stay again.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location to discover the island
The hotel is located about 5-8 mins by car from the airport and quite central when discovering the island taking about 1.5 hours each way to reach the end of the islands roads. There is not much around the hotel when walking but supermarkets, restaurants and other amenities are just a short drive away. The hotel offers free parking and while I was there I never had any problems finding a spot for my car. My room had a good size and was clean with TV, fridge and AC plus ventilator. The bathroom offered some toiletries (lotion, shampoo, soap) and there were enough towels. Even though the area is not that great I liked the look of the hotel. Only annoying thing was the thin walls, I had some very loud neighbours the first night making it difficult to sleep. Staff is generally ok but there is room for improvement. The hotel offers beach towels on request which is great. Would definitely book again due to the central location, the nice room, and the price.
Stayed 2 nights in Oct 2017

2/10 Terrible

shahab

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
this place is so dirty you do not want to sleep on the beds.
Stayed 3 nights in Sep 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Fine location, suboptimal interior
The location was fine, on the outskirts of a small town. The interior was pretty dingy but neat. The part that really skeeved us out was that the AC was full of black mold so we couldn't turn it on and were breathing it in within the room as well.
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A rockroach zoo -- Do not stay here
I gave the lowest ratings possible because my stay was ruined by the huge number of cockroaches. This hotel should be ashamed for offering any rooms due to the massive infestation. The cockroaches (from tiny babies to medium-large size) come out everywhere, but particularly at night. Turn on the lights and they are all over the walls and floor and furnishings, including the nightstand and shelves. I had to keep all my personal items in the rental car and I could barely sleep. I am sorry I prepaid for five nights. In addition, the bed was extremely old and extremely worn out, and it was not comfortable, as it was like trying to sleep on a sack. The Internet access (which I wanted and which was listed as an amenity) did not work from my room, but I should have asked how to make it work. I hated this place, and it was ruining my vacation. If you give me hundreds of cockroaches for five days, you don't deserve a rating higher than zero. As I write this review I now see that reviewers can upload photos. If I had known that, you would be seeing horrible cockroach photos.
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I took a bad fall after hours. Maria came into the office to open up access to the ice machine. I very much appreciated her extra effort. It made all the differences in getting the swelling down!
Stayed 2 nights in Sep 2017

6/10 Okay

Yolanda

Liked: Cleanliness, room comfort
I only spent the night and it was basic and fine.
The hotel was basic; had little interaction with staff. Since my room was right off the stairwell, there was conversation and talking but no big deal. It was quiet overnight and had a room fan to help circulation and cool things off. Because of my schedule, I did not spend much time there...very close to the airport and that seems to be the primary reason folks stay here.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
We only stayed 1 night. Checked in late and left really early. The room was cozy and decent. We were kept up all night as we could hear people talking literally all night long. Not sure if it was right outside or if it was from other rooms.. and the vending machine was broken. And I was a little afraid to walk to the car by myself but all in all it was pretty good!
Stayed 1 night in Sep 2017

6/10 Okay

Mark, Australia

Liked: Cleanliness, staff & service
Budget hotel with basic amenities.
Room needed electric jug, tea/coffee, and small table. Otherwise okay.
Stayed 3 nights in Sep 2017

6/10 Okay

Elaine, Florida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Excellent staff but old, tired motel
While the exterior was very charming, the room was old, out of date, and barely above adequate. The floors were old linoleum, the beds had old, lumpy mattresses, the shower looked so uniinviting that we chose to skip it . The window air conditioner went on and off all night leaving the room hott and musty. The bathroom door didn't close completely. To sum it up, the curtains were hemmed with safety pins. This was a base line hotel near the airport. If this is what you can afford, it was safe, the staff was very pleasant, and the location was convenient,
Stayed 1 night in Sep 2017

8/10 Good

Nancy, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for me
I was in Kauai to run a half marathon--needed a quiet place to rest before and after event. Kauai Palms was a wonderful surprise--I had a kitchen, comfortable bed, large bedroom and even larger bathroom. The staff was friendly and helpful. Even though I was close to airport--didn't hear any planes.
Stayed 3 nights in Sep 2017

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Don't choose a non-AC room if you want to sleep beyond 4:30AM because you need to leave all the windows open for cross ventilation and the local ROOSTERS start crowing early. You have to replenish linens, glasses, and ice buckets yourself if you stay more than one night. Otherwise, management is friendly and helpful.
Stayed 2 nights in Aug 2017

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my stay!
It was a great hotel. The staff were very nice and understanding and the place is usually quiet.
Stayed 8 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Aug 2017

8/10 Good

Dan, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel met expectations. Staff exceeded
I was looking for a one-night accommodation close to the airport. I didn't need anything fancy. Just a spot to crash for the night. I came in late - so needed some flexibility in the late check-in procedure. Staff really went out of their way to accommodate. You are not booking at the Marriott, so don't expect all the amenities of a $400/night hotel. Room was small, but clean and had an air conditioner and fan. Would recommend this hotel.
Stayed 1 night in Aug 2017

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid place to stay, clean and affordable
Good location too near the airport, Costco, etc. Quaint, cozy, local feel. Room had a map of Kauai to plan trips. Really enjoyed my stay, I would stay here again. I also stayed at the Tip Top Motel on the same trip. Clean and friendly service there too.
Stayed 1 night in Aug 2017

6/10 Okay

Nancy, Idaho

Liked: Cleanliness, staff & service, room comfort
inexpensive hotel, close to airport.
Stayed at the Kauai Palms for a couple of days at the beginning and end of family vacation, while waiting to move into rented house on Kauai. Clean, convenient, close to airport, but definitely not luxury. Very nice staff. Would stay here again.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Price was good
Just one night perfect close to airport price was good
Stayed 1 night in Jul 2017

8/10 Good

Kylie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

6/10 Okay

Linda , Vancouver BC

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel for the budget conscious
Older hotel with small rooms. Neighborhood a little dodgy. There was no ice available!!!! Also, at 8 in the morning they had run out of milk or cream from our coffee!!

6/10 Okay

Net.Metro

Liked: Cleanliness
Local Hawaiian style
Most tourist would not appreciate such type of stay, but you should not be upset by any lacking of modern amenities, while it is still clean, with mountain view and tree wavering sound all days along.
Stayed 1 night in Jun 2017

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, centrally located budget hotel in Kauai
Kauai Palms was a clean, comfortable, affordable place to stay while visiting Kauai. It is centrally located and it was easy to get around from there. It is a budget hotel and a good value for Kauai. We would definitely stay there again.
Stayed 6 nights in Jun 2017