Ratings based on 1,326 Verified Reviews

4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington, DC

Best hotel for tourists.

Posted 25-May-2017
Pros: In addition, all the staff made you feel welcome.
Cons: Already perfect.
Location: Easy access to everything we wanted to do plus great pools and near to the Honu.
Easy access to West side especially Waimea Valley, Roy's restaurant, and Merriman's fish restaurant. Good access to East side: Lihue, Kilohana Plantation sugar train tour, and the best Korean restaurant. Good access to North side: Kilauea point light house, Hanalei bay, and drinks at the St. Regis bar. Grand Hyatt is on the South Side and has wonderful restaurants and bars on the premises.
5 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton

Beautiful place, friendly staff

Posted 21-May-2017
Pros: Pretty much everything.
Cons: Drinks could be stronger, especially for the price.
Location: Spa, 2x weekly Luau, nearby nature / historical hike, scuba intro, pools, car rentals, concierge. What you would expect from a 5 star resort.
We went for our honeymoon. The staff was incredibly helpful. Resort services such as meals, spa and events were fantastic. The stores were quite nice, and so were the local crafters. Trees, plants, birds were everywhere. It is pricey however, but worth at least one good stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Yosemite CA

A true luxury resort - worth the price

Posted 13-May-2017
Pros: The location (quiet), outstanding amenities and grounds, the staff and true resort atmosphere.
Cons: Nothing substantial. Possibly offering an escort to your room on this immense property the first time you embark on finding your room???
Location: Great local, close options for more casual (less expensive) dining in Poipu. Definitely check out the Alerton Gardens sunset dinner/tour. Lots to do
Our vacation was for the purpose of rest and renewal - and the Grand Hyatt delivers. There were several days that we never left the property because everything we wanted was right there: beach, salt and fresh water lagoons/pools, hiking trails, spa and restaurants. The staff was above and beyond - the right note of attentiveness, warmth and professionalism. They sincerely went above and beyond even a 5 star level of service. Our "partial-ocean view" room seemed full view to us. Outstanding.
5 out of 5
Recommended
for Everyone
by A verified traveller from MS

Anniversary vacation

Posted 11-May-2017
Our 5th time to stay at the Hyatt. Wouldn't stay anywhere else on the island. Very relaxed atmosphere, beautiful landscaping, friendly staff, great views. The sea view terrace is a wonderful place to relax and enjoy your stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, Attentive and friendly staff

Posted 8-May-2017
Pros: Anara Spa, Room service, Concierge, the attentive, friendly, and knowledgeable staff. Great food.
Location: Zip line, allerton and mcbryde gardens, spouting horn, hanapepe town and bridge, waimea canyon. This hotel has a great location
I have nothing but praise for this hotel. Great for adults, couples, and families.
3 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Spring break

Posted 3-May-2017
Over all nice hotel. I wouldn't say it's a definite 4 or 5 star. A solid 3 and s half for sure. Location not doll great to other locations but, close to airport. It's outdated for , the price. However, if you can get it on a deal and it's s quick trip it definitely serves its purpose. Good for families because of the different pools.
5 out of 5
Recommended
for Families
by A verified traveller from San Diego

Family and Kid Friendly

Posted 25-Apr-2017
Pros: Self Service Laundry facilities w/ complimentary detergent and fabric softener MULTIPLE pools water slide Wal-Mart and Costco < 30min away
Location: Located on the South side of Kauai at Poipu beach. Closer to Wal-Mart and town.
Stayed 4/19-4/22/17 during our 2nd part of our Kauai trip. We stayed at St Regis in Princeville for the 1st leg. Two very different properties with different amenities. If you're looking for a fun place for the whole family, especially kids, I highly recommend Grand Hyatt. The Grand Hyatt is HUGE. If you'd like a smaller, less crowded hotel, I recommend the St Regis. Some great perks include the following: -Free self service laundry services w/ complimentary detergent and fabric softener sheets -water slide for kids -MULTIPLE pools (including 1 adults only pool) -microwave/refrigerator on request -large rooms (our family of 6 had 2 adjoining rooms: 1st - 1 King+ 1 Queen; 2nd - 2 Queens) w/ sofa living area
5 out of 5
Recommended
for Everyone
by A verified traveller

Gorgeous

Posted 25-Apr-2017
Pros: It's gorgeous. The staff are super friendly and caring.
Location: Snorkeling and a helicopter flight to the Jurassic Falls were real highlights.
Loved the hotel. Absolutely stunning views from all angles. Staff are kind and caring. Pool area was great, although we weren't in love with the coarse sand around the pool, it's understandable since the wind can get pretty gusty at times and I guess you wouldn't want to create a sandstorm every time the wind blows. Food was delicious and worth the price. Location is great and very convenient to activities we booked through the concierge.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle, Washington

Posted 17-Apr-2017
Beautiful hotel, great location, friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Apr-2017
Pros: fantastic landscaping, grounds, facilities. Food was good, not excellent
Cons: inforce adult only pool rules, more lounge chairs around pool,
Location: Island is small enough that all activities are convenient enough, half hour to airport
our room had a foul, chemical smell upon our arrival. The resort immediately moved us to another room.