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Reviews of Hotel Thermal

4 out of 5
Hotel Thermal
I.P. Pavlova 2001/11, Karlovy Vary, Karlovy Vary

Reviews

7.8

Good

Rating 10 - Excellent. 54 out of 168 reviews" "
Rating 8 - Good. 63 out of 168 reviews" "
Rating 6 - Okay. 28 out of 168 reviews" "
Rating 4 - Poor. 14 out of 168 reviews" "
Rating 2 - Terrible. 9 out of 168 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Farit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2023

8/10 Good

Jeffery allen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from reservation on May 9, 2023
thank you for your review we are pleased that you were satisfied with your stay at Hotel Thermal

10/10 Excellent

Bielousova

Stayed 2 nights in Mar 2023

8/10 Good

Lynnette

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has its own spa, saunas, and even a whole floor just for wellness to include consulting with a doctor. If you’ve booked the hotel try to get there early so you can access the pool and three free hours at the saunas during the night of your stay. Bring your hotel towels down for the pool but for the saunas grab a sheet. They do allow kids with adult supervision in the saunas but know that swimsuits/trunks are prohibited. There’s a few restaurants around the hotel along with a park right across the street. Definitely try out all the free thermal drinking fountains and just relax. It definitely is a very “spa like” town.
Stayed 1 night in Jul 2022
Response from reservation on Aug 9, 2022
We are glad that you enjoyed your stay and that you relaxed . Thank you for your review. Hotel Thermal Team

2/10 Terrible

Natallia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The vacation u deserved
To stay at the hotel was extremely nice! The staff was very friendly, polite and highly motivated to make everything for comfortable staying. The room was clean and cozy and panoramic windows with sophisticating view on Karlovy Vary. The breakfast fresh and tasty with a fantastic variety of products. My 3 days vacation gave me such a good spa experience and washed all the stress and tiredness away!
Hotel surrounding
Stayed 3 nights in Jun 2022
Response from reservation on Aug 9, 2022
Thank you for your kind review, we are glad that you had a good stay at Hotel Thermal. With best regards Hotel Thermal Team

8/10 Good

Franz Joachim

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

8/10 Good

Jiri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but there is a space for improvement
+ Good experience overall: very good breakfast, wellness and spa included, room with a balcony, awesome attitude of the wellness and spa employee (woman) who went the extra mile to make our stay better, thank you - To improve: WiFi is not included in the price of a room (I have seen this in hostels but did not expect anything like this in a 4* hotel), I would also expect a more positive and welcoming attitude of the employees working at the reception / front desk, also a quick “where is what” info would be nice to hear during the check-in, parking payment automat did not work
Stayed 1 night in Sep 2020
Response from Radka on Sep 7, 2020
Dear Guest, Thank you for the great review of our hotel! Тhank you also for all your comments, it helps us to improve the quality of our services. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Radka Ševcová Director of Sales & Marketing SPA HOTEL THERMAL****

8/10 Good

Bostjan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Reconstruction, but not too noisy
Kind service at breakfast. Very convenient location. Standard breakfast. Only 2 out of 5 elevators are used for guests. Hotel is in reconstruction, but not too much noise.
Stayed 3 nights in Jul 2020
Response from Radka Ševcová on Aug 28, 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Radka Ševcová Director of Sales & Marketing SPA HOTEL THERMAL****

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from RAdka on Oct 9, 2019
Dear guest, thank you very much for your review and hope to welcome you soon again at our Spa Hotel Thermal. Best regards from Karlovy Vary Radka Sevcova Sales Director

8/10 Good

Rennat

Liked: Cleanliness, staff & service
SPA in the name is not a spa
Elevator were constantly not working and the SPA in the name does not really reflect a SPA, but one yakuzi and a 20m swimming pool and 3 saunas. For hotel that size it seems very small. Location and view are awesome!
Stayed 1 night in Sep 2019
Response from RAdka on Oct 9, 2019
Dear guest, thank you very much for your stay. Thank you as well for all your comments, they help us to improve the quality of our services. We hope to welcome you soon again at our Spa Hotel Thermal. Best regards from Karlovy Vary Radka Sevcova Sales Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 22 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Terrible spa. No mineral water in the pool. Old fashioned rooms and overall ugly hotel
Stayed 2 nights in Aug 2018

8/10 Good

Patricia

Liked: Cleanliness, staff & service, room comfort
Good Value in Scenic Karlovy Vary
Comfortable room. Nothing fancy but good value for the money
Stayed 1 night in Jun 2017

8/10 Good

Alexey

Liked: Cleanliness, staff & service, room comfort
Spa hotel in resort town
Good breakfast, good but small pool. Sauna a bit overcrowd.

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for short stay
The outside of the hotel looked old and intimidating but the inside changed our minds totally. The spacious lobby with comfort seating all around is nice. The room was functional except for the odd moths flying in should you leave the window open.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
KVIFF ACCOMODATION
We stayed there for KVIFF, it was a good location. Our room was not like in **** hotel. Poor decor, smell in a toilet.... Thare are several levels of room, we had the comfort one.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Time travel to the past
The hotel is well located. We only stayed for one night, so it was ok for only one night. The construction looks out of place. The surrounding constructions are of a completely different style. This really looks like a comunist era building. That could be attractive to some, the furniture and the ambience is very original. I felt I was in a sort of theme hotel, soviet style and back some decades in time. We did not use the spa facilities or restaurant.

6/10 Okay

Verified traveller

Disliked: Staff & service
Close to town but unfriendly staff
The hotel was within walking distance to most tourist sites. Unfortunately, the hotel staff was not very friendly. Upon check-in, we were turned away when trying to check in an hour early. We were told we could not even book a massage until we officially checked into our room. By that time, all of the massages were booked for the weekend. We did enjoy the indoor pool and the views from our balcony.

2/10 Terrible

Heather, Prague, Czech Republic

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skip the Hotel Thermal
Overall, this hotel was disappointing. Upon arrival, there was no shampoo in the shower (bottle was empty), there is no shower curtain and the water is difficult to regulate the temperature. The hotel is in a good location and has a good breakfast buffet, however, it has the feel and look of the 80's cold war era. I would skip this one and choose a quaint hotel in town.

8/10 Good

Jitkastr, Prague

Liked: Cleanliness, staff & service, room comfort
Stay during film festival
Perfect location in the city center, clean rooms, beautiful view from 14th floor room, very helpful and friendly staff at reception, wifi for free. Hotel has a bit old dated furniture. Also restaurant for breakfast was a bit dirty, they didn´t have time to clean tables properly (on the other hand, rooms were very clean!).

8/10 Good

Flemish American

Liked: Cleanliness, room comfort
Feels old, but good facilities
The hotel building and rooms feel old. The bed in our room was hard and still the old-style "two singles make a double". That said, the wellness area was very enjoyable and the breakfast was good. I'd stay here again.

6/10 Okay

Cheryl, Canada

Liked: Cleanliness, staff & service
Stayed at Thermal for KVIFF
I stayed here during the Karlovy Vary Film Festival, and this was a perfect location for logistics. The rooms have nice 70s decor, but carpets, beds, bedding/towels and finishes need updating. The bed was rather hard and spartan. The cinemas in the hotel are excellent.

8/10 Good

Dan

Liked: Staff & service, property conditions & facilities, room comfort
Close to shopping and restaurants
The hotel staff were wonderful. Most of the staff spoke some English. The upper floors had not been renovated and the carpet was badly stained. Great views even from the back of the hotel. Spa services were incredible.

4/10 Poor

Vladislav, New York, NY

Disliked: Staff & service, property conditions & facilities, room comfort
Not Impressed!!!
Havent been renovated since its been open in 1977, ugly looking bldg!!!!! Service are terrible. Rooms are terrible. The only thing renovated is restrooms. Hotel offers "Comfort Floor' which I guess was renovated, but for some reason not to US guests.

4/10 Poor

faisal, United arab emiraties

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel rooms
the hotel rooms are dirty and the corridor to the hotel i stayed in the 1017 floor and it was my nightmare there were bugs on the bed also. The internet was free on the booking and the breakfast to but they told me on the 10th floor the internet costs kc

10/10 Excellent

Mohammed, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel with good services

8/10 Good

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Viatcheslav

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Es war schöne drei Tage,was wir da verbracht haben.
Stayed 2 nights in Mar 2024

10/10 Excellent

andrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nettes Hotel, sauberes Zimmer, leckeres Essen und ausgesprochen nettes Personal. Der Zugang zum Thermalbad ist auf jeden Fall als plus Punkt erwähnenswert. Die Lage vom Hotel ist für Spaziergänge im Zentrum von Karlsbad ideal. Alles in allem waren wir positiv überrascht (die Vorurteile "Ostblock = Servicewüste" waren auf jeden Fall da😁) und mit unserem Aufenthalt sehr zufrieden.
Stayed 2 nights in Feb 2024
Response from Sales Officer - Junior on Feb 26, 2024
Sehr geehrter Simon,Wir bedanken uns für Ihre freundliche Bewertung und die Zeit, die Sie sich genommen haben, um diese Bewertung zu schreiben. Es freut uns zu hören, dass Ihr Aufenthalt im Hotel Thermal Ihren Erwartungen entsprach und wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen.Hotel Thermal Team

8/10 Good

Rico

Liked: Staff & service, room comfort
Der Brutalismus ist nicht mein Stil.
Bei der kürzlichen Renovierung 2021 hätten die Innenarchitekten sich bewusst sein müssen, dass ein cremefarbener Teppich für Hotels ungeeignet ist. Also, bleibende Flecken auf dem Teppich sind nicht einladend und dann passt der Preis auch nicht mehr. Ebenso wirkt eine Glasplatte auf dem Beistelltisch geklebt nur attraktiv, wenn diese nicht gesprungen ist. Vielmehr hätte man sich aber auf die Schallentkopplung der Räume (hier: Superior Suite) konzentrieren können, so hört man leider den Nachbarn bei den Gesprächen zu. Ansonsten soweit in Ordnung, aber der Preis passt trotz des inkludierten Wellnessbereiches nicht. Die Architektur des Gebäudes (Baustil: Brutalismus) erregt sicherlich seit 50 Jahren die Gemüter, meins ist es nicht. Passt einfach nicht in den Ort. Mein Vorschlag: Rückbau, Neubau! Allgemein haben die Architekten sich damals keine Gedanken über die Benutzung gemacht, weil man sich extrem verirren kann, wenn man sich aufmacht den Wellnessbereich zu finden. Und der ist wirklich nicht so dolle. Bunkeratmosphäre und ein merkwürdiger Geruch in der Luft. Die Saunabereiche und das Theremalbecken gegenüber, dass man begrenzt bzw. stark vergünstig mitbenutzen kann, ist aber sehr angenehm und da passt auch das Preis-Leistungsverhältnis.
Stayed 1 night in Jan 2024

10/10 Excellent

Sergej

Liked: Cleanliness, staff & service, property conditions & facilities
Super Hotel ,immer wieder.
Stayed 3 nights in Dec 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne Lage
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Einmal Hotel Termal - Immer Hotel Thermal ...... obwohl schon oft in sehr guten Hotels in Karlsbad . ... als die Badelandschaft noch nicht rekonstruiert war .... aber nun Innen u Außen Bademöglichkeiten , sogar im abgetrennten Beckenteil mit Heißem Sprudel.... mit vielen Saunen .... also nix für Wasserscheue ...... !!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Bart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geweldig
Stayed 4 nights in Sep 2023

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Günter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hervorragend wie immer
Stayed 2 nights in Sep 2023
Response from reservation on Sep 26, 2023
Wir sind erfreut, dass es Ihnen im Hotel Thermal geffallen hat. Wir werden uns auf Sie wieder freuen. MfG Hotelteam

10/10 Excellent

Krzysztof

Stayed 1 night in Aug 2023

8/10 Good

Doreen Delia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DIe Unterkunft war gut. DIe Panoramafesnter an der Seiten waren toll. Das Frühstückbüffet hatte zwar für ein so großes Hotel eine mittlere Auwahl. Umso besser fand ich, dass das Angebotene Essen regelmäßig gewechselt hat. Der Spa-Bereich Saunia hat mir auch gefallen. Allerdings sind mir zwei Punkte aufgefallen, die verbessert werden könnten: Die Saunen hatten Beschreibungen zu Temeperatur und Sonstiges, allerdings waren diese schlecht erkennbar. Zum anderen würde ich mir für die Brillen vor den Saunen Ablagen wünschen. DIes schätze ich bereits in anderen Spas.
Stayed 5 nights in Jul 2023

4/10 Poor

Jean

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Quarto desatualizado
Quarto desatualizado com péssimo colchão.
Stayed 4 nights in Jul 2023

10/10 Excellent

Johannes

Stayed 1 night in Jul 2023

10/10 Excellent

Onur

Stayed 1 night in Jun 2023

10/10 Excellent

Günter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immer wieder großartig hier! das Frühstück einzigartig und das Wellnessangebot einfach Spitze. Ich wüsste nicht, ob es in Karlsbad etwas vergleichbares gibt, das dieses Preis Leistungsverhältnis aufweist. Auch die Parksituation hervorragend mit der eigenen Tiefgarage gelöst, wo man bei anderen Hotels erst einmal auf öffentliche Parkhäuser, weit weg vom Hotel, ausweichen muss.
Stayed 2 nights in Apr 2023
Response from reservation on May 9, 2023
Vielen Dank Herr Günther, wir send sehr erfreut Sie waren mit Ihrem Aufenthalt im Hotel Thermal zufrieden und werden uns freuen wenn Sie uns wieder besuchen.Alles Gute

6/10 Okay

Silvio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Kein Geäckservice Minibar trotz mehrfacher bitte nich gefüllt Saft zum Frühstück mit Wasser verdünnt. Eintritt im Thermal Resort deutlich über Landeskategorie
Stayed 2 nights in Apr 2023
Response from Sales assistant on Apr 19, 2023
Sehr geehrter Silvio,wir bedanken uns für Ihre Bewertung und dafür, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben. Wir freuen uns über Ihre Anregungen, auf die wir nun gerne eingehen möchten.Was die Befüllung der Minibar betrifft, benötigen wir mehr Informationen, um die Situation zu überprüfen. Um die Minibar noch am selben Tag aufzufüllen, muss man vor 16:00 Uhr eine Bestellung an der Rezeption aufgeben. Es tut uns leid, dass Sie mit den Getränken beim Frühstück nicht zufrieden waren. Zum Frühstück ist den Gästen 100% Saft mit Fruchtfleisch zur Verfügung gestellt. In den letzten Tagen gab es jedoch technische Probleme mit dem Getränkeautomaten. Dies war eine unerwartete Störung, die nun behoben ist. Was den Außenpool und die Saunawelt des Saunia Thermal Resorts betrifft, hat jeder Gast von Hotel Thermal einen einmaligen 3-stundigen Eintritt pro jede Übernachtung.Wir bedanken uns nochmals für Ihre Bewertung und würden uns freuen, Sie bei einem Ihrer nächsten Besuche in Karlovy Vary wieder begrüßen zu dürfen.Hotel Thermal Team

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uns hat alles sehr gut gefallen, wir haben nur Frühstück gebucht waren mit Auswahl sehr zufrieden. Personal super nett. Und die Aussicht vom 14 Stock mit Stadtblick war atemberaubend. Hotel befindet sich noch im Bau, Renovierung, es hat uns überhaupt nicht gestört . Immer wieder gerne wieder hin
Stayed 2 nights in Apr 2023
Response from reservation on May 9, 2023
Sehr geehrte Frau Anna, vielen Dank für Ihre nette Bewertung, wir sind sehr erfreut Sie waren mit Ihrem Aufenthalt zufrieden. Wir werden uns auf Sie wiedermal freuen. MfG Hotelteam

8/10 Good

Waldemar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Svitlana

Stayed 3 nights in Apr 2023

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gute Lage, zur Zeit wird renoviert, sonst all
Wenn hotel zu Ende renoviert wird, wird es richtig gut sein
Stayed 3 nights in Mar 2023

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es sehr schön..
Stayed 2 nights in Mar 2023