Karaöz Vacation Packages

We had a really good stay overall. The food was great, the service was good, and the hotel itself is very nice. The location is okay, although most places outside the resort are quite far away, so you do rely on transport if you want to go anywhere. The main negative was the taxi situation, and unfortunately it really affected our experience. We asked the hotel to help book us a taxi, but we were told we had to use the taxis waiting outside. Those drivers told us they do not use the meter, and they also said they have an arrangement between the local drivers and do not accept Uber jobs from the hotel area. We were quoted €25 for a journey of around 10 minutes, which is ridiculous. I tried booking Uber twice and no driver accepted, despite Uber working perfectly for our journey from Antalya Airport to the hotel. Luckily, we eventually found the local buses/minibuses, otherwise you could easily feel stranded at the resort or forced to pay inflated taxi prices. Apart from this, the hotel would have been an easy 5 stars for us. Swandor really needs to look into the taxi situation around the hotel and make sure guests have access to fair, metered transport. From a guest’s perspective, it gives the impression that the hotel is allowing or supporting this practice, which is disappointing considering how good the rest of the stay was.

Fantastic location and beautifully maintained gardens. Layout was excellent and despite being a large hotel there was plenty of space. The food was great and the dessert selection amazing. Staff were lovely.

Overall it was a great experience…cleanliness & staff & food was excellent. Sad there was a cover charge in the 2 other restaurants other than the buffet, pub & Neptune bar!!(closed in the evening we believe) We are from Canada so all other All Inclusive resorts we have visited include EVERY restaurant. We filled in the questionnaire on leaving…a positive would be padded sun beds…we only lay out for 20mins during our whole time there😢 We were visiting Friends from Uk staying at the resort…Martin & John had a blast at archery at 4pm every afternoon. I used the gym facilities which were great.

The property is outdated and requires refurbishment. Room provided at first had drainage issue with outside light not working. That makes it hazards in dark corner of the property. Second room was good enough but again stairs to room were sloppy making it hazards. We were offered upgrade to room where air conditioning wasn't working properly and noone attended to complaint. The staff are pretty much aware of issues with property especially rooms but not bothered about it especially for customers from Europe as only client base is Russia. All mattresses are of spring and sagging, that makes it uncomfortable. Outdoor pool, beach side area were nice while spa area with hamman is acceptable. Food was good but most sweets were repeated on weekdays and hardly any change. Good thing was that there was 24/7 restaurant. Not going to recommend based on poor quality of rooms.