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Reviews of Extended Stay America Select Suites - Kansas City - South - I-49

2.5 out of 5
Extended Stay America Select Suites - Kansas City - South - I-49
11301 Colorado Ave, Kansas City, MO

Reviews

5.4
Rating 10 - Excellent. 57 out of 358 reviews" "
Rating 8 - Good. 71 out of 358 reviews" "
Rating 6 - Okay. 55 out of 358 reviews" "
Rating 4 - Poor. 56 out of 358 reviews" "
Rating 2 - Terrible. 119 out of 358 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 6, 2024
Dear Holly, Thank you for choosing Extended Stay America. We were pleased that you thoroughly enjoyed your time here with us, as we continually strive to ensure a seamless visit for every guest. It was a pleasure having you as our guest, and we hope to welcome you back for another exceptional stay soon.Sincerely, Hotel Management

10/10 Excellent

Derrick

Stayed 1 night in Mar 2024

10/10 Excellent

Derrick

Liked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Mila

Travelled with family
It was ok
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 28, 2024
Dear Mila, Thank you for sharing your feedback. We are glad you had a satisfactory experience. We aim to provide a comfortable stay for all our guests, and we apologize if we have missed anything. We value your insights and hope to welcome you back for a seamless stay on your next visit.Sincerely,Hotel Management

6/10 Okay

Mila

Stayed 1 night in Feb 2024

8/10 Good

Mila

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a nice stay
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 25, 2024
Dear Mila, Thank you for staying with us at Extended Stay America. We are thrilled to receive your thoughtful review and learn you had an overall positive stay. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management

2/10 Terrible

Kim

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
I arrived to check in at 8:50pm. There was no one behind the desk to check us in. After making 3 phones an agent finally showed up at 10:15pm. The office hours sign was posted as open Mon-Fri 9am-10pm. Once we got to the room it was filthy. The toilet was filled with trash. We left...feared getting bed bugs.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 10, 2024
Dear Kim, We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to learn about the delay during check-in and the condition of your room. We take your feedback seriously and will address this matter with our team to prevent similar incidents. Your comfort and satisfaction are our top priorities, and we regret falling short of your expectations. We appreciate your patience and understanding. We hope to have the opportunity to regain your trust in our services on your next stay.Sincerely,Hotel Management

2/10 Terrible

Carolann

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
We had 2 rooms and room 110 had fllood damage to the bathroom floor and the remote wasn't working properly. Room 120 had dried ketchup on the floor and several dirty spots. The toilet became clogged so we had to plunge with a sink plunger not a toilet plunger ourselves.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 28, 2023
Dear Carolann, We are grateful for your honest feedback as it helps us to constantly improve our services for our guests. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. Thank you once again, and we hope to have the opportunity to welcome you back with us soon.Sincerely,Hotel Management

4/10 Poor

Kailah

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has roaches and mice
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 23, 2023
Dear Kailah, Thank you for choosing us and sharing your feedback. We are sorry to learn about the cleanliness issues you experienced during your stay. We are committed to providing a clean and comfortable environment for our guests. We regret not meeting the standard we aim to maintain. We appreciate your input and take such concerns seriously. We will address the issues with our housekeeping team to ensure this does not happen again. We genuinely value your feedback as it helps us improve our services. Thank you for bringing this to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities, room comfort
Will never stay here again
First, let me say the staff i interacted with was courteous and accomodating. When we arrived at 930pm there was no one at the front desk. Sign said dial "0" for late check-in. After 15 mins repeat dialing with no answer, finally the national hotline picked up and called the person directly. He was nice and stated that "she" was supposed to be at the desk until 10pm. We got to our room and there was an extremely loud high pitched noise coming from the fan in the bathroom, like an alarm sound. Moved to another room. The smell of weed was so strong in the entire hotel that we slept with the window open even though it was freezing rain outside. We went to Walmart and bought cleaning supplies due to the filth on the walls, floors, and bath (including what looked like a blood stain on the bedroom wall. Then there was the bugs...cockroaches, termites, ants and unidentifiable. I do not expect luxury accommodations at this price, but this was beyond bad.
Stayed 3 nights in Nov 2023
Response from Hotel Management on Dec 5, 2023
Dear Brian, We deeply regret the series of inconveniences you encountered during your stay. Your experience does not meet our standards, and we appreciate your patience and understanding. We will investigate the issues you raised, especially concerning the cleanliness and maintenance, and take appropriate measures to prevent a recurrence. Please accept our sincere apologies, and we hope you will reconsider and provide us with another chance to offer you the enjoyable stay you deserve in the future.Sincerely,Hotel Management

6/10 Okay

Passion

Stayed 2 nights in Nov 2023

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The original room they gave me was completely dirty. The toilet bowl was disgusting, the bed had hair and other debris on it. They put me in a 2nd room, which the manager walked in to review. It was much cleaner but had a lot of damage, a bug trap, and still dirty. I said it was better. After she left, I had to kill 2 cockroaches. The fire alarm went off too. I was concerned about it being a real emergency bc of the sketchy people in and around the building so I called the front desk to ask if it was a real emergency. He stated I don't know and hung up on me. The alarm went off, so I tried to call the front desk again to ask about it-no answer. I packed up my belongings to leave, I went to the front desk and nobody was there. I tried calling, still no answer. Finally a customer came in, I went back to my room to try calling front desk from that phone. No answer. When I went back to the front desk, the worker was helping the customer. I stated I felt unsafe and killed cockroaches in my room so I'm leaving. He apologized, didn't offer a refund- I didn't want to wait to discuss a refund bc I was so shaken up.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 5, 2023
Dear Jennifer, Thank you for choosing us and sharing your feedback. We are sincerely sorry to hear about your experience during your stay. Please accept our apologies for the cleanliness issues and inconveniences you faced. Your safety and comfort are our top priorities, and it's clear that we fell short in this regard. We understand your concerns and will take your feedback seriously to improve our services. It's disappointing that your stay did not meet your expectations. We would appreciate an opportunity to make this right, and we encourage you to reach out to us directly to discuss your concerns further. Your feedback is invaluable, and we hope to regain your trust in the future.Sincerely,Hotel Management

2/10 Terrible

samantha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was Infested with roaches. As I walked down the hallway to get to the first room roaches where running throughout the hallways, up and down the walls and under doors. I went to the first room they put me in and there was blood smeared all over the frontt of the refrigerator and a giant burn and stain on the counter. Roaches scurrying everywhere as I turned on the light They switched my room and floor. Again 2nd floor hallways walls and under doors where roaches. I opened the room and again roaches everywhere. Even in the bathroom tub. I took pictures. Videos and killed a BIG one with an egg sack and took it to the front desk. I had to leave. I don't understand why the health department hasn't gotten involved, their are children, elderly and animals staying here and roaches carry diseases. Just disgusting.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 4, 2023
Dear Samantha, Thank you for your positive feedback about your stay at Extended Stay America. We appreciate your feedback and are genuinely sorry to hear about your experience. We aim to provide a comfortable and clean environment for all our guests. We apologize for any inconveniences you encountered during your stay, and we're actively working to address and rectify these issues. Please know that this does not reflect our usual standards, and we're taking steps to ensure the highest level of satisfaction for our guests in the future.Sincerely,Hotel Management

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
They have bugs and drug attics in front of the hotel begging roaches was on walls and bathroom was sick and they have the nerve to charge as much don’t waste no money here
Stayed 5 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
Dear Michael, Thank you for your recent stay at our hotel. Please accept our apologies for not meeting your expectations during your visit. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

4/10 Poor

Ahmet

Stayed 3 nights in Oct 2023

2/10 Terrible

Alvino

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No breakfast
There is no breakfast and 1 vending machine in the entire hotel that is broke
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 3, 2023
Dear Alvino, We appreciate your feedback about your recent stay at our hotel. We apologize for the inconvenience you experienced with the lack of breakfast and the vending machine issue. Your comments are valuable to us, and we'll take them into consideration as we continue to improve our services. We hope you had an otherwise comfortable stay and look forward to the opportunity to host you again in the future.Sincerely,Hotel Management

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel was filthy. We got to our room and the floor wasnt swept. There was
Stayed 1 night in Dec 2022
Response from Hotel Management on Feb 6, 2023
Dear Maria, Thank you for taking the time to review your stay with us. We are disappointed to hear about your concerns, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management

6/10 Okay

Victor

Travelled with group
Liked: Staff & service, property conditions & facilities
It was okay
Response from Hotel Management on Feb 6, 2023
Dear Victor, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always want to exceed our guests' expectations, so, we apologize if we didn't do that during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay we enjoy providing.Sincerely,Hotel Management

4/10 Poor

Mellisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Virgil

Stayed 1 night in Dec 2022

4/10 Poor

feride

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant welcome
I was only there for less than an hour and I got out of there to go find a different hotel. On the outside it looked nice, but inside was just not very pleasant. It looked more like a ghetto apartment building than a hotel. Hotel room was not very pleasing, it just had like the bare essentials of what a room has. I would not waste time or money here, find something a little more spendy, you won't regret it
Stayed 4 nights in Nov 2022

8/10 Good

Anderson

Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Self-Service Is A Must Here
The staff are the best part of this hotel. The guy who checked us in immediately dealt with our issues regarding a flickering light, dirty sheets and dirty room. He was as helpful as anyone could hope for and he clearly does his job to the best of his abilities. He moved us to a different room with fully working lights, but even the new room had various hairs on the sheets when I pulled them back, my girlfriend stepped on a small piece of glass the first time either of us went in the bathroom and when I lifted the seat on the toilet it had clearly not been cleaned any time recently. This was a last minute trip the weekend of the Chiefs/Bills game, and most places under $250/night in the area were sold out. We bought some sheets and multipurpose cleaner at Walmart to deal with things. If you plan to stay here, know you’ll likely have to do at least a little cleaning on your own. Thanks again to the staff!
Obviously the highlighted circles are all hairs. The others speak for themselves: filthy toilet upon checking in, general disrepair. I’m not a photographer but did the best I could.
Stayed 2 nights in Oct 2022

4/10 Poor

Malcolm

Travelled with group
Disliked: Staff & service, property conditions & facilities
The door was locked upon check-in and no one was working to answer the phone. Waited for 30 mins, left and had to come back later. Very inconvenient.
Stayed 1 night in Oct 2022

2/10 Terrible

Amber

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very very dirty. Very loud, not safe.
Stayed 1 night in Oct 2022

6/10 Okay

LaChelle

Stayed 7 nights in Oct 2022

10/10 Excellent

Judy

Stayed 1 night in Oct 2022

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Brandon

Stayed 2 nights in Jul 2022

4/10 Poor

shatavia

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel was not cleaned well. I had to go get cleaning supplies and clean the room myself
Stayed 1 night in Jul 2022

8/10 Good

Zyiria

Stayed 1 night in Jul 2022

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

2/10 Terrible

Dorian

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches in my room, no receptionist after 8:00 pm I think so when I found the roaches at 9:45pm nobody can’t help me, leave the hotel without anybody been able to help,
Stayed 1 night in Jul 2022

2/10 Terrible

Ramiro

Business traveller
Disliked: Staff & service, property conditions & facilities
False advertisement, specifically with the pictures of the rooms. Rooms dont look nothing like it. Old furniture
Stayed 1 night in Jul 2022

6/10 Okay

Craft

Stayed 1 night in Jun 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Jul 7, 2022
Thank you for letting us host you. We are pleased to see that you had an overall comfortable stay. We hope to welcome you again.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little honeymoon
This was a honeymoon stay for my best friend. It was great and it was clean. The only issue I would say would be that the bed was very small for a hotel. Everyone was nice. I loved how it was secured and you couldn’t get to the rooms without a key card.
Stayed 2 nights in Jun 2022
Response from Astrid -Guest Engagement Team - WoodSpring Suites on Jul 7, 2022
We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay! We look forward to welcoming you back the next time your travels bring you to the area!

2/10 Terrible

Roxana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check un was supposed ti be at 3 but my room was ready until 4, the room was disgusting. Ended up not staying and left within an hour.
Stayed 1 night in Jun 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Jul 7, 2022
Thank you for taking the time to review your stay, Roxana . We appreciate you highlighting the areas that deserve our attention and will forward this feedback to upper management. Best wishes in your future travels.

2/10 Terrible

Kyesha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible everything
Stayed 1 night in May 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Jul 7, 2022
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.

8/10 Good

David

Liked: Property conditions & facilities, room comfort
You have no reservation sir
I arrived after midnight and the man said my reservation was no longer in the system. I had called to advise of my late arrival due to Amtrak’s delayed arrival. At 1am this was distressing news. After several minutes he found me by checking the previous day information. He found my info after this scare. Also floor was very sticky, I mopped it myself.
Stayed 8 nights in May 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Jul 7, 2022
Thank you for sharing your experience with us, David. We are so sorry for the issue that you encountered with your reservations, and apologize for the delay and inconvenience that this caused. Thank you for allowing us to host you and we wish you all the best in your future travels.

4/10 Poor

Joseph Paul

Stayed 10 nights in May 2022

8/10 Good

Elviro

Liked: Cleanliness, property conditions & facilities, room comfort
Brit❣️
It was ok
Stayed 16 nights in Apr 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on May 12, 2022
Thank you for taking the time to rate and review your stay with us, Brit. We are so happy that you enjoyed your time with us and hope to welcome you back soon!

2/10 Terrible

Kimberly

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The whole experience was terrible. The rooms looked nothing like the pictures that are on the website. Too expensive for the condition of the room. Wasn't able to get an iron in our room until after 10am. We will not be staying here again. I have stayed at a hotel 8 in better quality than this room.
Stayed 1 night in Apr 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on May 12, 2022
Thank you for taking the time to rate and review your stay with us, Kimberly. We sincerely apologize for the issues that you encountered We will work hard to improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.

2/10 Terrible

Erika

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
just absolutely filthy. roaches. never again.
Stayed 7 nights in Apr 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on May 12, 2022
Thank you for the review of your stay, Erika. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.

2/10 Terrible

Renise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Apr 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on May 12, 2022
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area, Renise.

4/10 Poor

TAYLOR

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I would not recommend it.
Stayed 7 nights in Mar 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on May 12, 2022
Thank you for taking the time to rate and review your stay with us, Taylor. We hate to see that we did not earn your recommendation. We would love to welcome you back so that we can show you our improvements.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Staff is amazing. Not quite the place I thought it was but it was perfect for what I needed
Stayed 3 nights in Mar 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Mar 11, 2022
Thank you for sharing your experience as we truly value the opinions of our guests, Paul. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.

2/10 Terrible

Imani

Disliked: Staff & service
There was no one in the lobby for le to check in I waited for over an hour for someone to come no came I had to check into another hotel
Stayed 7 nights in Feb 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Mar 11, 2022
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

2/10 Terrible

Jonathon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Feb 24, 2022
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.