Lobby

Reviews of Super 8 by Wyndham Kansas City at Barry Road/Airport

2 out of 5
Super 8 by Wyndham Kansas City at Barry Road/Airport
6900 NW 83rd Terrace, Across Zona Rosa Shopping Outlet, Kansas City, MO

Reviews

6.6
Rating 10 - Excellent. 149 out of 796 reviews" "
Rating 8 - Good. 243 out of 796 reviews" "
Rating 6 - Okay. 181 out of 796 reviews" "
Rating 4 - Poor. 109 out of 796 reviews" "
Rating 2 - Terrible. 114 out of 796 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Chase, Clark

Business traveller, Travelled with partner
It was not really friendly and no bathrooms unless you was in your room. The area was was not the best.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 21, 2024
Hi Chase,Thank you for providing us with your feedback regarding your recent stay at our hotel. We have noted the issues you mentioned, such as the bathroom, the staff, and the area. We are actively working to address these concerns to ensure that our future guests have a better experience. We hope to have the opportunity to welcome you back in the future, so you can witness the improvements we have made based on your valuable feedback.

2/10 Terrible

John-Nathan

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stay at the Motel 6 around the corner if you are looking for value but want to actually be able to sleep. This is the worst mattress I have EVER slept on and the people in the hallways aren’t kept quiet by the staff. I tried laying all the pillows out long ways down the bed so I could lay on top of them hoping it would help from the terrible mattress and although it did provide a slight bit of relief from the springs in my ribs the people in the hotel were so loud I could not sleep. I informed the front desk of my experience and he was nice but nothing was done to help me out. Next time I am in town I will stay at the Motel 6 one minute away from here.
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello John-Nathan, We apologize for any inconvenience caused during your stay. Guest feedback is indeed essential for the improvement of our services. We recommend contacting the management directly to address any further concerns regarding noise levels in the hotel. Your valuable comments will be shared with the team for future enhancements.

6/10 Okay

Linaya

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 31, 2024
Hi Linaya,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

4/10 Poor

Tanya

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No running water in sink on last day. Sink was cracked all over to begin with. Water in shower NEVER got hot. Fixtures in room were rusted? The worst though was the plastic covering the mattress crackled with every movement. The bedding also wouldn't stay on the bed so every time you get out both people need to fix the corners. Poor girl at the desk didn't speak English so we felt bad for her trying to explain the water didn't work.
Stayed 3 nights in Dec 2023
Response from Guest Relation Management on Dec 12, 2023
Hi Tanya,Thank you for your feedback regarding your recent stay at our hotel. Our maintenance team will promptly address the water-related concerns in the sink and shower, and we will investigate the condition of the fixtures to ensure they are in proper working order and not rusted. Additionally, we will inspect the bedding and mattress covering to identify any necessary improvements to ensure a comfortable and restful night's sleep for our guests. We also understand the importance of effective communication and will work to ensure our team members are better equipped to assist guests in various languages. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent. Shower never was really hot. Tv was messed up half color half black and out.
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on Dec 6, 2023
Hi Dustin,Thank you for your feedback regarding your recent stay at our hotel. Your comfort is our priority, and we're disappointed that we fell short in providing a satisfactory experience. We take your comments seriously, and we will address the maintenance issues promptly to ensure they are resolved and do not impact future guests. We appreciate your business and hope to have the pleasure of serving you again soon.

2/10 Terrible

Phillip

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this place was disgusting. they had a trash bag cut into pieces on top of the mattress under the sheets. bathroom had hair and left over trash from the guest before. totally shady people everywhere. smelled like a big ashtray. avoid this place.
Stayed 1 night in Nov 2023
Response from Manager on Nov 26, 2023
Hello Phillip,Thank you for sharing your feedback. We apologize for any inconvenience you may have experienced during your stay. We take cleanliness and guest comfort seriously and will address your concerns with our team. We appreciate your input as it helps us to improve our services.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 22, 2023
Hello Guest,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

6/10 Okay

Allan

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 20, 2023
Hi Allan,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

6/10 Okay

Allan

Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Allan,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 Poor

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 13, 2023
HI Daniel,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

bryon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 11, 2023
Hello bryon,Thank you for taking the time to share your feedback with us. We apologize if your experience did not meet your expectations. We value your opinion and will share your comments with our team to ensure we improve our services. Please feel free to reach out to our management for any further concerns.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Nov 1, 2023
Hi Rebecca,Thank you for giving us a 5-star rating! We're thrilled to know that you had a great experience at our hotel. The hotel takes pride in providing exceptional service and making our guests feel at home. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice but the breakfast was kinda low on food.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 31, 2023
Hi Margaret,Thank you for choosing to stay with us, and for your kind feedback! We are delighted to hear that you had a nice stay at our hotel. Our team works hard to provide a comfortable and enjoyable experience for our guests, and it's always rewarding to know that we've succeeded in doing so. Your comments are valuable to us, and we take your feedback seriously. We will work to ensure that we maintain an adequate supply of food for our breakfast offerings in the future to better serve our guests. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because of past experiences we were afraid to stay at another Super 8 but felt this place was WELL worth the cost. We stayed 4 nights & felt VERY comfortable. The design of the room was very spacious. Often, we are cramped. It was VERY clean & when asked for more towels there was NO issue. The free breakfast is a true conventional one so don't expect a food spread although it would be nice to have a protein added. There was NO bugs or room/hall odors. Staff was very professional & helpful. Showers were awesome. We WOULD stay there again in the furture when we go back to Worlds of Fun which was about 13 miles away. No issue for us for how well the stay went & the place being so clean. Be sure to consider them as your place to stay...
Stayed 4 nights in Oct 2023
Response from Guest Relation Management on Oct 25, 2023
Hi Laura,We are truly delighted to hear about your positive experience during your 4-night stay at our hotel. Your feedback is greatly appreciated, and we're thrilled to know that you found our place well worth the cost and felt very comfortable. We're glad the spacious design of the room was to your liking and that you found it very clean. It's wonderful to hear that our staff was professional and helpful, and we appreciate your understanding regarding the breakfast options. Ensuring a bug-free and odor-free environment is a top priority for us, and we're pleased that you experienced this during your stay. We're also happy to know that you enjoyed the showers. We value your business and look forward to hosting you again in the future.

4/10 Poor

Laura

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 17, 2023
Hi Laura,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Alma

Stayed 2 nights in Oct 2023
Response from Manager on Nov 5, 2023
Hello Alma,Thank you for taking the time to leave us a wonderful 5-star review. We are thrilled to hear that you had a fantastic experience during your stay. Your kind words mean a lot to us and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Trenton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a little bare-bones, but clean and comfortable. Minimal breakfast. Perfectly fine inexpensive place to crash.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Trenton,Thank you for your feedback! We strive to provide a clean and comfortable stay at an affordable rate. We appreciate your suggestions regarding breakfast options and will take them into consideration for future improvements.

6/10 Okay

Charlotte

Travelled with partner
Disliked: Staff & service, amenities
The breakfast buffet is a joke!! Toast, 2 kinds of cereal, and a couple of packets of oatmeal
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 12, 2023
Hi Charlotte,We aim to provide a satisfying breakfast experience for our guests, and it's clear that we fell short of your expectations on this occasion. We'll take your feedback into consideration to improve the breakfast offerings and provide a more varied and fulfilling selection in the future. We hope to have the opportunity to serve you better in the future and provide a more enjoyable breakfast experience.

6/10 Okay

Amy

Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Amy,Thank you for your feedback. We appreciate hearing both positive and negative comments so that we can continue to improve our services.

10/10 Excellent

Constance

Travelled with family, Business traveller, Travelled with partner
Front desk staff was very friendly and professional. Checkin was quick and efficient
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello Constance,Thank you for sharing this honest review and feedback about our staff and comments about our front desk. We hope to someday have another opportunity to host your stay.

8/10 Good

Angela

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Manager on Oct 7, 2023
Hello Angela,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

Donovan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Oct 2, 2023
Hi Donovan,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Killed 2 roaches in the room. The room smelled wet and mildew/moldy. All of my clothes smelled weird by the next day bc how much moisture was in the room. The "breakfast" had milk sitting out on the counter without any to chill it. The "orange juice" was Sunny. I would've cancelled and stayed somewhere else but there wasn't a refund policy.
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on Sep 25, 2023
Hi Laura,Thank you for your feedback regarding your recent stay at our hotel. The presence of roaches, a musty smell, and excess moisture in your room are unacceptable, and we take these matters very seriously. We will conduct a thorough inspection and treatment to address any pest issues, as well as address the conditions that led to the dampness and odor in the room. We will also review our breakfast service to ensure all food and beverages are handled and stored correctly to meet the highest hygiene standards. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Billie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They are always friendly when you check in! Clean rooms! We have stayed several times an very happy with this motel!
Stayed 3 nights in Sep 2023
Response from Guest Relation Management on Sep 13, 2023
Hi Billie,Thank you for your continued loyalty and for taking the time to share your positive experiences with us. We're thrilled to know that you've consistently found our staff to be friendly during check-in, our rooms clean, and that you've been consistently happy with your stays at our hotel. We look forward to welcoming you back for many more pleasant visits in the future.

4/10 Poor

Levin

Disliked: Property conditions & facilities
Some of the lights in the room didn’t work. And the room didn’t seem clean. The service was nice and helpful.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 11, 2023
Hi Levin,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your compliments regarding our nice and helpful service, and we're glad to hear that our staff left a positive impression on you. Your comments are concerning, and we understand how important it is for our guests to have a comfortable and well-maintained space. Please know that we take your feedback seriously, and we will address these issues immediately with our maintenance and housekeeping teams to ensure that such problems are rectified and do not recur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Jessy

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Need to have good customer service
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on Sep 6, 2023
Hi Jessy,We are committed to providing the highest level of service to our valued guests, and your feedback serves as a reminder of the importance of continually improving our standards. Rest assured that we will work diligently to ensure that our customer service meets and exceeds your expectations in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Brittani

Liked: Staff & service
I received excellent service from both staff who I encountered checking in and out. Both named Ricky, thank you for helping me out with what I needed. Didn't like dirty washing machine, or the broken and sticky hairdryer.
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Brittani,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Manager on Aug 27, 2023
Hello Linda,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to motel from interstate.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Terry,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our access. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Paulyanne

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, staff was friendly. The free bread was super basic, but okay for the price. Close to lots of restaurants and Zona Rosa. I would stay again.
Stayed 1 night in Aug 2023
Response from Guest Relation Management on Aug 22, 2023
Hi Paulyanne,Thank you for sharing your feedback regarding your recent stay at our hotel. We're glad to hear that you had a positive experience overall and that you found the cleanliness of the hotel to be to your satisfaction. We're also pleased to hear that the staff was friendly and that you found the hotel's location convenient, with easy access to restaurants. Regarding your comment about the complimentary breakfast, we appreciate your input. While we offer basic options, we understand the value of providing a satisfying breakfast experience for our guests, and we'll take your feedback into consideration to enhance this offering. Thank you for choosing to stay with us and for sharing your insights. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Kennya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was close to the airport which made it easy to get there. Room was clean, we got a non-smoking room and it didn’t smell like smoke. There was also continental breakfast available. Area was a little more noisy in the morning but it was a nice area.
Stayed 1 night in Aug 2023
Response from Guest Relation Management on Aug 17, 2023
Hi Kennya,Thank you for taking the time to provide feedback about your recent stay at our hotel. We're pleased that our location close to the airport proved convenient for you. It's great to know that the ease of reaching the hotel added to your overall experience. We understand the importance of clean and comfortable accommodations, and we're delighted that your room met those expectations. We're also glad that you had the opportunity to enjoy our continental breakfast, as we believe in providing a convenient and satisfying start to your day. Thank you once again for choosing to stay with us, and for sharing your thoughts. We look forward to having the chance to welcome you back for another comfortable stay in the future.

2/10 Terrible

Jamie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AWFUL AWFUL AWFUL!!!!!!!! I warn you...DO NOT stay at this hotel! Dirty towels (stains and actual debris) and this hotel was FILTHY! Now my travel companion has a stye is his eye due to the uncleanliness of the room. I now question whether the bed linens were clean. MS13 gang members in hallway on our floor...we would have just left but felt unsafe doing so. TV didn't work, phone didn't work, room was as muggy as could be even with air on, had do not disturb sign out and housekeeping proceeded to knock on door and wake us up after I finally fell asleep from being up all night, didn't sleep because there was some sawing noise outside the window! NIGHTMARE on every level! Tried getting refund...hotel refused refund and had the gall to say no complaints were filed when Expedia contacted them. This was a lie...I voiced every single concern as listed above directly to hotel upon checkout. To make matters worse, don't think you're protected by Expedia if something like this ever happens! I went round and round with Expedia talking to multiple agents and they did very little to make it right.
Stayed 1 night in Aug 2023
Response from Guest Relation Management on Aug 9, 2023
Hi Jamie,We appreciate your feedback and sharing with us your concern. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. We hope to have another chance to host you and impress you with our changes.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relation Management on Aug 2, 2023
Hi Kevin,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

8/10 Good

JOEL

Stayed 3 nights in Jul 2023
Response from Guest Relation Management on Jul 25, 2023
Hi Joel,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 Good

Mary Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable and lots of eating options. I appreciate the work ethic of the many foreign workers but some are nearly impossible to have a conversation with. It’s sad that we Americans have gotten so lazy.
Stayed 2 nights in Jul 2023
Response from Guest Relation Management on Jul 25, 2023
Hi Mary Lou,Thank you for sharing your feedback with us. We are delighted to hear that you found our hotel to be very affordable and enjoyed the variety of eating options available. We also appreciate your kind words about the work ethic of our diverse team, which includes foreign workers. Our staff members work hard to provide the best service possible to all our guests, and we are glad that their efforts have been noticed and valued. We understand the importance of effective communication, and we will take your comments seriously. We will work towards improving our staff's language skills and enhancing their ability to interact with guests in a more understandable and efficient manner. Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

8/10 Good

Michael

Travelled with family, Business traveller
The location was excellent. The hotel was average. The room was clean but the breakfast was the worst I have ever experienced. Very few choices compared to other Super 8s I have stayed at before.
Stayed 3 nights in Jul 2023
Response from Guest Relation Management on Jul 18, 2023
Hi Michael,Thank you for your feedback about your recent stay at our hotel. We are pleased to hear that you found our location excellent and that your room was clean. Your feedback is invaluable to us, and we will take it into consideration as we work to improve and expand our breakfast options to better cater to our guests' preferences. Thank you again for sharing your feedback, and we hope to have the opportunity to welcome you back for an improved experience.

6/10 Okay

Jeridan

Stayed 1 night in Jul 2023
Response from Guest Relation Management on Aug 7, 2023
Hi Jeridan,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 Excellent

Thea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy place
This place was very clean and it was surrounded by many amenities! Lots of eateries, bars, gas stations, and shops.. will definitely come again!
Stayed 1 night in Jul 2023
Response from Guest Relation Management on Jul 18, 2023
Hi Thea,Thank you for your wonderful feedback! We are thrilled to hear that you had an excellent experience during your stay at our hotel. Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we are delighted that you found our hotel to be very clean. We are pleased to know that our location with its surrounding amenities was convenient for you. We strive to provide a great experience for all our guests, and our location plays a significant role in making your stay enjoyable. Thank you for the positive recommendation, and we can't wait to have you back with us for another wonderful experience in the future.

10/10 Excellent

Carolyn

Stayed 1 night in Jul 2023
Response from Guest Relation Management on Jul 18, 2023
Hi Carolyn,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

2/10 Terrible

Monica

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty. Bed bugs and they refused a refund
Stayed 1 night in Jul 2023
Response from Manager on Jul 16, 2023
Hello Monica,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

2/10 Terrible

Shannon

Stayed 1 night in Jul 2023
Response from Manager on Aug 4, 2023
Hello Shannon,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

lizabeth P

It was okay but we had new towels that had never been washed so they smelled and weren’t too absorbent.
Stayed 3 nights in Jul 2023
Response from Guest Relation Management on Jul 12, 2023
Hi Lizabeth,Thank you for your feedback regarding your recent stay at our hotel. One of our goals is to always provide guests with clean and fresh towels. You can rest assured that we will be taking the necessary steps to prevent this from happening again in the future. We hope to have another opportunity to welcome you and offer you an even more enjoyable experience in the future.

8/10 Good

Joleen

Travelled with family
Liked: Cleanliness, staff & service
The hotel is dated, but the rooms were cleaned daily and the staff were pleasant. The hotel was quiet.
Stayed 3 nights in Jul 2023
Response from Guest Relation Management on Jul 11, 2023
Hi Joleen,Thank you for your feedback about your recent stay at our hotel. We're glad to hear that you found our rooms to be cleaned daily, our staff to be pleasant, and the overall hotel to be quiet. We appreciate your acknowledgement of our housekeeping team's efforts in keeping the rooms clean and tidy. We're also pleased to know that our staff made a positive impression on you with their pleasant and helpful demeanor. Providing friendly and accommodating service is important to us, and we're glad that our team contributed to a positive experience for you. We value your feedback and will use it to continuously improve and enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

6/10 Okay

Joshua

Stayed 2 nights in Jul 2023
Response from Guest Relation Management on Jul 11, 2023
Hi Joshua,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 Excellent

Carolyn

Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hello Carolyn,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Veronica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Guest Relation Management on Jul 4, 2023
Hi Veronica,We appreciate the time given to share your recent experience with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you once more and we hope to see you again!

8/10 Good

Cristy, Council grove

Travelled with family
Liked: Staff & service
Bathroom walls were very dirty Cars driving by all night were very loud
Stayed 1 night in Jul 2023
Response from Guest Relation Management on Jul 3, 2023
Hi Cristy,Thank you for taking the time to provide feedback about your recent stay at our hotel. Your feedback will be shared with our housekeeping team to address this issue and ensure that such oversights do not occur in the future. We will also explore possible solutions to minimize external noise and improve the overall comfort of our guests' stay. Thank you for choosing our hotel, and we hope to have the opportunity to serve you better on your next visit.

4/10 Poor

alex

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They had a 2.50 safe clean energy fee, also had a 40 dollar damage deposit that I didn’t have to pay, because I didn’t have cash so the front desk clerk waived it for me
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello alex,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 Good

Jackson

Stayed 3 nights in Jun 2023
Response from Guest Relation Management on Jun 27, 2023
Hi Jackson,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

2/10 Terrible

carlos

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
very bad reception area
Stayed 1 night in Jun 2023
Response from Guest Relation Management on Jul 7, 2023
Hi Carlos,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. As the reception area is the first point of contact for our guests, it is essential that it provides a welcoming and efficient experience. Your feedback is valuable to us, and we will review and address any issues or shortcomings to ensure a more positive experience for our guests in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.