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Reviews of Sheraton Overland Park Hotel at the Convention Center

4 out of 5
Sheraton Overland Park Hotel at the Convention Center
6100 College Blvd, Overland Park, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1000 reviews" "
Rating 8 - Good. 265 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bradley, Omaha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Apr 2024

8/10 Good

Brooke

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how large it was and how nice and large the rooms were. Didn't like you had to pay for breakfast. The pool and workout facilities were good. Thank you for the wonderful stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the great breakfast and coffee in the club lounge.
Stayed 1 night in Apr 2024
Response from Crandall on Apr 13, 2024
Thank you for staying with us. We are glad your club experience exceeded your expectations and you were pleased with your stay. We look forward to you staying with us again in the future.

8/10 Good

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice and upscale hotel only a 2 minute walk to the Convention Center. The only thing that surprised me is that parking is $10 per night and breakfast is $19 tax and tip at a sit-down restaurant. The pool is nice, but they do not enforce the rules of anyone under 16 needing an adult with them and no horseplay or rowdiness. The room was nice and spacious with plenty of space to relax and unwind.
Stayed 2 nights in Feb 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Amenities
Great place to stay. We would return. We used the indoor pool, gym, and they have a great lounge for food and cocktails. Every employee we worked with was wonderful.
Stayed 1 night in Feb 2024

10/10 Excellent

Laura, Fort Smith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Dr David

Liked: Cleanliness, staff & service, property conditions & facilities
enjoyed our stay
Stayed 2 nights in Feb 2024
Response from Bruce Crandall on Feb 13, 2024
Thank you for the rating. We are glad you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

JENNY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There are multiple events going on this weekend and the pool got crowded pretty quick. Overall though the pool was warm and the hot tub actually hot.
Stayed 1 night in Feb 2024
Response from B Crandall on Feb 13, 2024
Sorry for the delay in the response. I am glad you enjoyed your stay with us. Thank you for your rating, we hope to see you again soon, and hope there might be a slower pool day when you visit.

8/10 Good

cindy

Liked: Cleanliness, property conditions & facilities
The from desk person didn’t tell me about using key card for elevator. They didn’t tell me where elevator’s were to room It would be nice if they told you something time’s dining room open. Breakfast time. Where pool was located etc. Other guests helped me find my way
Stayed 1 night in Feb 2024
Response from Bruce Crandall on Feb 6, 2024
Good Evening Cindy, I wanted to write you a note to apologize for your experience at our hotel. We have taken your comments to heart and will start initiating processes to correct this from happening to other guests. Again, I do apologize and hope that you can give us another opportunity to increase the level of service you received.

10/10 Excellent

Forrest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Mason

Travelled with partner
Liked: Amenities, property conditions & facilities
Upscale but not uptight
Stayed 1 night in Jan 2024

10/10 Excellent

betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Rudy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelt like sewer, room service was horrible, would never answer front desk
Stayed 4 nights in Dec 2023

10/10 Excellent

Gail, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Kazuko, Olathe

Stayed 1 night in Dec 2023

10/10 Excellent

arshad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service Staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Sadakazu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

arshad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Dec 2023

8/10 Good

gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good

10/10 Excellent

Mathieu

Stayed 1 night in Nov 2023

10/10 Excellent

Louis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice, and the conference facility had GREAT service, and great food!
Stayed 1 night in Nov 2023

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Dog friendly place.
Stayed 2 nights in Nov 2023

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michell and her fellow worker were just excellent in the restaurant. Could not have been nicer
Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a nice exercise room. Our room was very clean and comfortable.
Stayed 4 nights in Nov 2023

6/10 Okay

Cindy

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
We had a huge party of family members staying at this hotel. We are thankful that they listened to us by letting our rooms stay on the same level and right next to each other. However, when it was first night there, we were in the hot tub and the staff was closing down. He was extremely rude asking us to leave since the pool was closing down. We ladies wanted to go to the bar and it was only 10:20, and per the website it says it closes at 11 pm. The waitress had told us they were closed and their was a couple still sitting at the bar or resturant. She couldn't tell us why they were closing early, she just said they are closed. It was a disappoint. Our queen size beds seemed like it was more of a full size. Lastly, we asked for room service and returned and one room did not get room service. A family member had forgotten their lunch bag and when I went to claim it. It was missing hee tubberware. Overall, the hotel is beautiful but not all staff are friendly.
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was easy and quick. Room was clean and the area was quiet.
Stayed 1 night in Nov 2023

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What’s missing
My stay was almost perfect. I’m elderly and not having a bellman wasn’t good. Then to find out there was no longer valet parking was inconvenient. Luckily it wasn’t too cold.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My preferred place to stay when I'm in town
Stayed 2 nights in Nov 2023

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Oct 2023

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Tom

Liked: Cleanliness, property conditions & facilities
Long lines for coffee in the morning. Had a not-friendly experience with one of the staff members at check-in. Really pushing the rewards program on me.
Stayed 2 nights in Oct 2023

2/10 Terrible

Mynor

Stayed 1 night in Oct 2023

8/10 Good

NANCY, WICHITA

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean, well accommodated.
Stayed 1 night in Oct 2023

10/10 Excellent

cindy

Stayed 1 night in Oct 2023

10/10 Excellent

Angelita

Stayed 1 night in Oct 2023

10/10 Excellent

Braidyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay! Room was great!
Stayed 2 nights in Oct 2023

8/10 Good

Donna

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Bridgette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a conference at the connected conference center
Stayed 2 nights in Sep 2023

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The check in process was a little complicated but the lady helping was so nice and helpful and was able to figure everything out. We were switched to this hotel due to original booking at another hotel the air conditioning went out. Thankfully our room was clean this time unlike last. My only “complaint” is all the extra fees on top of your regular stay. You’re paying a higher rate to stay here compared to others in the area but then having to pay to park for your stay. Being charged extra for our children and then being charged for them again to have breakfast. We travel a lot as a family due to sporting events and have had many hotel stays but we’ve never had to pay extra for what comes with all of our other stays.
Stayed 1 night in Sep 2023
Response from Kevin Miller on Sep 5, 2023
Heather,Thank you for sharing your feedback, it was nice to have you back. As for fees, we don’t charge extra for kids so please feel free to reach out to the hotel directly should you have any questions about your final bill.Thanks again for staying with us, we hope to see you back soon.

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything It was a awesome stay
Stayed 1 night in Sep 2023

10/10 Excellent

Dj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great place great staff very central
Stayed 1 night in Aug 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that they have FREE parking right adjacent to facilities, will REALLY be a factor for future visits!!
Stayed 1 night in Aug 2023

10/10 Excellent

Racheal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing! The staff were all so professional as well as pleasant and fun! Would absolutely stay here again when visiting Kansas!
Stayed 4 nights in Aug 2023