We chose this hotel due to the hot tub. At 3:05, less then 1 hour from check-in time, we received an email from the hotel notifying us they no longer had a hot tub. If we had known this on the date of the booking, we could have found a different hotel. When we asked the desk clerk about it, she said it had been permanently closed since at December. The Hotels.com app still listed it as having a hot tub. We were given a room in the farthest building from the office but told that the only way to get a luggage cart would be to push it from the main lobby. No other assistance was offered. Once in our room, we discovered there was also no ice machine anywhere in our building. It would have been appreciated to know that when we checked in, to save a return trip to the front lobby again. But it was not the only reason we had to go back to the front desk. We booked a suite for 5. We were given a room that while having the expected number of beds, was not prepared for the size of occupancy; We had a total of 3 bath towels, 2 washcloths and 2 hand towels. In the kitchen we had 2 glasses, 3 plates, and 3 spoon/forks. When we asked about this at the front desk, we were offered plastic spoons from the breakfast area, but no apologies for the issues. The room itself was pleasant and clean, but we are crossing this location off our list due to the lack of a customer friendly experience.