Property amenity

Reviews of Residence Inn by Marriott Kansas City Airport

3 out of 5
Residence Inn by Marriott Kansas City Airport
10300 N Ambassador Dr, Kansas City, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1000 reviews" "
Rating 8 - Good. 230 out of 1000 reviews" "
Rating 6 - Okay. 58 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Brettnee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet stay in good area
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear Brettnee, What an excellent rating! I am thrilled to see that you had a quiet stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Rick Mata, GM

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Dec 2023
Response from GM on Mar 12, 2024
Dear Jeffrey, It is wonderful to hear that you enjoyed your stay and our proximity to the airport. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Rick Mata GM

4/10 Poor

Dianne, Parkville

Travelled with family
Disliked: Staff & service, property conditions & facilities
The shower was broken in one of the bathrooms. When the front desk guy was notified of issue, he did not seem to care or make a note of the problem.
Stayed 3 nights in Feb 2024
Response from GM on Mar 8, 2024
Dear Dianne, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback, and we’re very sorry for the issues you experienced. We are known for providing a comfortable stay and exceptional service, so I regret we missed the mark. We hope you will consider a return visit in the future. We'd love another opportunity to provide you with the same remarkable experience our guests have come to expect from us. Sincerely, Rick Mata GM

10/10 Excellent

LEONARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from GM on Feb 29, 2024
Dear LEONARD, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Rick Mata GM

2/10 Terrible

Golfo

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Golfo, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Rick Mata GM

8/10 Good

Dylan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Dear Dylan, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Rick Mata GM

10/10 Excellent

Augustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 13, 2024
Dear Augustin, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Rick Mata GM

2/10 Terrible

Linda

Travelled with partner
Disliked: Staff & service
They will say they are charging your card for incidentals and then use that charge for parking. We were never informed there would be a parking fee as we did not leave our car for a flight.
Stayed 2 nights in Jan 2024
Response from GM on Jan 18, 2024
Dear Linda,We always strive to be transparent when it comes to our parking fees, so I'm sorry that we failed in this aspect. Thank you for sharing your feedback with us, as it helps us to improve our communication with customers. We hope to have the opportunity to host you again and provide you with a more enjoyable experience.Sincerely,Rick MataGeneral Manager

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 30, 2024
Dear Matt, It’s great to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Rick Mata GM

10/10 Excellent

Robert, Jenks

Stayed 1 night in Dec 2023
Response from GM on Jan 30, 2024
Dear Robert, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Rick Mata GM

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only improvement was the breakfast could have been hotter. Temp of food wasnt hot. Otherwise breakfast set up and presentation was fabulous
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear William,Thank you for choosing us, and I've taken note of your comments regarding breakfast. We appreciate your sincere feedback and hope to host you again.Best,Rick MataGeneral Manager

2/10 Terrible

Letitia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 1, 2024
Dear Letitia,We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us.Sincerely,Rick MataGeneral Manager

6/10 Okay

Josh

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very polite. Our stay was great except for the horrible smell of Marijuana that woke us up in the middle of the night. They did offer to move us rooms, but I didnt want to pack up mybfamily of 5 in the dead of night. Overall it was a very nice, spacious and clean room. I would stay here again l.
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Dear Josh,While it is great that you would stay with us again, I regret that you detected an odor of smoke in your room. We are a smoke-free hotel and do our very best to obtain guest compliance. Again, on behalf of the staff and management - I offer our apologies. We appreciate your feedback and look forward to your return.Sincerely,Rick MataGeneral Manager

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice place.
Stayed 2 nights in Dec 2023
Response from GM on Dec 29, 2023
Dear Michael,Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! It was a pleasure to host you, and we can't wait to welcome you back!Best,Rick MataGeneral Manager

10/10 Excellent

Oenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Dear Oenia,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,Rick MataGeneral Manager

10/10 Excellent

Stephanie

Travelled with family
I enjoyed the arrangement of the room.
Stayed 1 night in Dec 2023
Response from GM on Dec 25, 2023
Dear Stephanie,It is wonderful to hear that you enjoyed your stay and the arrangement of your room. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Rick MataGeneral Manager

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Loved the size of the room. Enjoyed the morning breakfast and access to a gym.
Stayed 2 nights in Dec 2023
Response from GM on Dec 24, 2023
Dear Hector,It's nice to hear from you! I am delighted to know that our spacious accommodations and well-appointed amenities made for an enjoyable stay and that our delicious breakfast was a great start to your day! We appreciate your taking the time to review our hotel, as we value your feedback! It was a pleasure to host you; we hope to welcome you back again soon.Best,Rick MataGeneral Manager

10/10 Excellent

Phylis, Atlanta

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from The staff on Dec 18, 2023
Thank you for your kind words, we always strive to give our guests the best experience. We hope to see you again.

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Dec 31, 2023
Dear Stephanie,Thank you for your time in sharing your kind review and please visit us again.Best,Rick MataGeneral Manager

8/10 Good

Ayana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Anne

Stayed 1 night in Dec 2023
Response from The Staff on Dec 18, 2023
Thank your for your kind words, we always strive to give our guests the best experience. We hope to see you again.

10/10 Excellent

Rebecca J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As advertised.
Quick check in. Professional staff. Clean room. Vwry nice.
Stayed 1 night in Dec 2023
Response from GM on Dec 6, 2023
Dear Rebecca J,Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit.Best,Rick MataGeneral Manager

8/10 Good

Glenda

Liked: Cleanliness, staff & service
Everything was great, but received additional charges that we were not told about when we booked, such as $10 a night parking fee. Hotel had a lot of fees. There were no towels in the pool area, froze on way to room.
Stayed 2 nights in Nov 2023
Response from GM on Dec 5, 2023
Dear Glenda,While we are pleased we provided a great stay, I am sorry that we did not exceed your expectations. We try to be as transparent as possible regarding our fees, so I regret that we fell short in this area and that towels had not been replenished in the pool area. Thank you for choosing us and we hope to host you again soon.Best,Rick MataGeneral Manager

10/10 Excellent

Jose

Good
Stayed 2 nights in Dec 2023
Response from GM on Dec 5, 2023
Dear Jose,We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area.Best,Rick MataGeneral Manager

4/10 Poor

Gary

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Dear Gary,Thank you for your review. We strive to meet every facet of the guest experience, so I regret that we let you down. We appreciate you choosing our hotel and we hope to welcome you again. Sincerely,Rick MataGeneral Manager

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities and the surrounding area great. Perfect location for everything
Stayed 2 nights in Nov 2023
Response from GM on Nov 22, 2023
Dear Nathaniel,We are thrilled to hear that you had a first-rate experience at the Residence Inn by Marriott Kansas City Airport. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us!Best,Rick MataGeneral Manager

8/10 Good

Lauren

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 22, 2023
Dear Lauren,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Rick MataGeneral Manager

10/10 Excellent

Janice

Stayed 2 nights in Nov 2023
Response from The Staff on Dec 18, 2023
Thank your for your kind words, we always strive to give our guests the best experience. We hope to see you again.

8/10 Good

Randy

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very good breakfast
Stayed 1 night in Nov 2023
Response from GM on Nov 21, 2023
Dear Randy,It is wonderful to hear that you enjoyed your stay as well as our breakfast. Thank you for choosing to join us and leaving us feedback. Please visit us again soon!Best,Rick MataGeneral Manager

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back!
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
Dear Julie,Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon.Best,Rick MataGeneral Manager

10/10 Excellent

Joseph Christopher

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Our room was amazing and so comfortable. My husband and I along with three of our children stayed there while we were on our way to a funeral. It was nice to know that everything related to our stay was on point and worry free.
Stayed 1 night in Nov 2023
Response from GM on Nov 7, 2023
Dear Joseph Christopher,It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Residence Inn by Marriott for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Kansas City.Best,Rick MataGeneral Manager

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Nov 2023
Response from GM on Nov 3, 2023
Dear Joe,Thank you for taking the time to provide a review! I'm thrilled to hear that you had a pleasant stay and that our fame-worthy breakfast was a great start to your day. Hosting you was a pleasure, and we look forward to the opportunity to welcome you again in the near future!Best,Rick MataGeneral Manager

8/10 Good

Isela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was friendly and polite. The negative thing bout it was having kids no waffle maker our a option for a pancake something with syrup was the only ugh part but overall one of the better hotels I have stayed at.
Stayed 1 night in Oct 2023
Response from GM on Nov 1, 2023
Dear Isela,It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future.Best,Rick MataGeneral Manager

10/10 Excellent

Christen

Stayed 1 night in Oct 2023
Response from GM on Nov 21, 2023
Dear Christen,It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.Best,Rick MataGeneral Manager

8/10 Good

Michael, Gig Harbor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good nights rest.
Stayed 1 night in Oct 2023
Response from GM on Oct 29, 2023
Dear Michael,Thank you for taking the time to write. I am delighted to hear of the comfort you experienced at our Residence Inn by Marriott Kansas City Airport. We enjoyed having you as our guest and hope to welcome you again soon.Best,Rick MataGeneral Manager

10/10 Excellent

Navessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, nice sized rooms with amazing staff. Breakfast was fresh and delicious
Stayed 1 night in Oct 2023
Response from GM on Oct 29, 2023
Dear Navessa,It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our extremely clean accommodations, delicious breakfast, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. Thank you for taking the time to write, and please visit again soon. Best,Rick MataGeneral Manager

10/10 Excellent

MICHAELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on Oct 25, 2023
Dear MICHAELA,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Rick MataGeneral Manager

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Oct 25, 2023
Dear Kevin,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip!Best,Rick MataGeneral Manager

2/10 Terrible

Lawrence

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were not what i reserved. there were issues with the rooms from door handles falling off to TVs that didnt work. furniture was damaged. tried to over charge me on one of the rooms
Stayed 2 nights in Oct 2023
Response from GM on Oct 23, 2023
Dear Lawrence,Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues and poor conditions in your room. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely,Rick MataGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great! Nice facilities! Great breakfast!
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Dear Anonymous,It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Residence Inn for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Kansas City.Best,Rick MataGeneral Manager

10/10 Excellent

Matt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the breakfast could have been better
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Dear Matt,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon.Best,Rick MataGeneral Manager

10/10 Excellent

Gaspar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023
Response from GM on Oct 22, 2023
Dear Gaspar,We love to hear your stay was excellent; thanks for making our day! It was a pleasure to host you, and we can’t wait to welcome you again. Best,Rick MataGeneral Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Rick M. on Oct 4, 2023
Thank you so much for staying with us! We hope to see you back soon.Safe travels.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor customer service
Only one remote in room. Asked front desk if they could bring one to our room. Told me they couldn’t as they were too busy.
Stayed 1 night in Sep 2023
Response from GM on Oct 2, 2023
Dear Steve,Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guest’s needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us.Sincerely,Rick MataGeneral Manager

8/10 Good

MAIRA E

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Trip fam
We had issues at check in staff not polite asked for towels twice rooms needs more cleaning would like more breakfast varieties pool was greatp
Stayed 2 nights in Sep 2023
Response from GM on Sep 26, 2023
Dear MAIRA E,While I am pleased to hear that you found our pool to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced.Sincerely,Rick MataGeneral Manager

4/10 Poor

Sherry

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Will not return, too many mis-steps
We chose this hotel due to the hot tub. At 3:05, less then 1 hour from check-in time, we received an email from the hotel notifying us they no longer had a hot tub. If we had known this on the date of the booking, we could have found a different hotel. When we asked the desk clerk about it, she said it had been permanently closed since at December. The Hotels.com app still listed it as having a hot tub. We were given a room in the farthest building from the office but told that the only way to get a luggage cart would be to push it from the main lobby. No other assistance was offered. Once in our room, we discovered there was also no ice machine anywhere in our building. It would have been appreciated to know that when we checked in, to save a return trip to the front lobby again. But it was not the only reason we had to go back to the front desk. We booked a suite for 5. We were given a room that while having the expected number of beds, was not prepared for the size of occupancy; We had a total of 3 bath towels, 2 washcloths and 2 hand towels. In the kitchen we had 2 glasses, 3 plates, and 3 spoon/forks. When we asked about this at the front desk, we were offered plastic spoons from the breakfast area, but no apologies for the issues. The room itself was pleasant and clean, but we are crossing this location off our list due to the lack of a customer friendly experience.
Stayed 1 night in Sep 2023
Response from GM on Sep 11, 2023
Dear Sherry,Thank you for staying with us and for providing us with feedback. We try to be as transparent as possible regarding our hotel amenities and guest offerings, so I regret that we fell short in this area. Additionally, I apologize that your accommodations were not well prepared for you prior to your arrival and that we disappointed you. The details definitely do make a trip and we regret we missed the mark. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again.Sincerely,Rick MataGeneral Manager

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GM on Sep 27, 2023
Dear Jill,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip!Best,Rick MataGeneral Manager

8/10 Good

David

Stayed 1 night in Sep 2023
Response from GM on Sep 27, 2023
Dear David,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Rick MataGeneral Manager

10/10 Excellent

Anthony

Stayed 2 nights in Sep 2023
Response from GM on Sep 27, 2023
Dear Anthony,We can't thank you enough for your patronage and for sharing this great 10/10 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon!Best,Rick MataGeneral Manager

2/10 Terrible

Victor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to rehire and train their cleaning staff, this property is just straight up disgusting. We were initially given a room on the first floor with a patio and just inside the sliding glass doors there were hundreds of dead bugs. What looked like wasps, ants, lady bugs, and beetles were lining the trim of the door and embedded into the carpet. Once you notice one disgusting thing the other issues tend to jump out. The wallpaper in the bathroom was peeling, the grout around the shower was moldy and hadn’t been cleaned since it was installed, the door and corners of the walls had cobwebs, and the vent in both the bedroom and the bathroom were caked in dust. The staff there put us in an adjacent room and low and behold, that room had the exact same issues as the previous. Instead of offering a refund (I didn’t ask for one either but they probably should have at this point) they decided the problem was the first floor patios so they put us on the second floor right above the other two rooms. Our third room assignment in one evening didn’t have bugs, thankfully, but had the same exact issues with the mold, dust, and cobwebs. Seriously, who cleans this place? If I had a child crawling around in this room I would be sick to my stomach wondering what they got into or touched. I would expect this from some seedy $50 a night motel but a residence inn owned by Marriott? I’m not sorry for this lengthy review and I hope whoever reads this looks for the same issues
Stayed 1 night in Aug 2023
Response from GM on Aug 28, 2023
Dear Victor,Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry we fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. We do take pest control very seriously and contract with a third-party vendor for preventative maintenance. Once again, I'm sorry we disappointed you.Sincerely,Rick MataGeneral Manager