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Reviews of Motel 6 Kansas City, MO - Airport

2 out of 5
Motel 6 Kansas City, MO - Airport
8230 Nw Prairie View Rd, Kansas City, MO

Reviews

6.2
Rating 10 - Excellent. 82 out of 386 reviews" "
Rating 8 - Good. 80 out of 386 reviews" "
Rating 6 - Okay. 91 out of 386 reviews" "
Rating 4 - Poor. 54 out of 386 reviews" "
Rating 2 - Terrible. 79 out of 386 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Kerry

Disliked: Property conditions & facilities
It needs an overhaul. The beds are comfortable, but flooring needs redone. As well, it would be nice to have a rubber backed rug between the beds. As long as they are washed but air dried, they will last a long time. Also, to ask for a deposit says the motel is not a good motel. I will be less likely to patronise again due to the deposit.
Stayed 1 night in Apr 2024

10/10 Excellent

Bert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who received us at the reception was friendly and capable. The location is convenient, but our room was a bit noisy since it faced the highway.
Stayed 1 night in Apr 2024

6/10 Okay

Amelia

Liked: Staff & service
Stayed 3 nights in Apr 2024

2/10 Terrible

Erin

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Patricia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like it the staff were rude and it was dirty and there were no outlets. It was a very small room and bathroom for what i paid i can get a bigger one somewhere else for that price with no deposit which made no sense and was not told before i bought the room
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 16, 2024
Hi Patricia, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Okay

Aileen

Travelled with partner
Disliked: Amenities, property conditions & facilities
So extra
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 8, 2024
Hi Aileen, We are glad you enjoyed your stay!Maz K.#Team6

4/10 Poor

Matthew

Disliked: Cleanliness, property conditions & facilities
Roaches gave me a few bites and a bedbug scare
Stayed 2 nights in Mar 2024

2/10 Terrible

Harriet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 21, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

King

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 5 nights in Mar 2024
Response from Brand Experience Team on Mar 18, 2024
Hi King, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Natalie #Team6

10/10 Excellent

Cody

Nice and quiet. Staff was helpful, but at 8AM the staff was already asking when i'd be checking out. Shower ran nice and hot, but had a leak. Good cool temp. I got what I paid for. Thanks for the hospitality.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 18, 2024
Hi Cody, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsNatalie #Team

6/10 Okay

Justin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 7, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Leevi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Mar 8, 2024
Hi Leevi,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Elizabeth

Stayed 2 nights in Feb 2024

10/10 Excellent

Joanna

Stayed 1 night in Feb 2024

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Angela,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Aileen

Liked: Amenities
Great place to be
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 16, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Shawn

Business traveller
Refreshing the room is needed.
It was perfect for the price. Room was fairly clean. However, refreshing the air conditioner and the room as apart of the clean up, would help. Change all the sheets, please.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Jan 2, 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Nadir, Kansas City

Stayed 1 night in Dec 2023
Response from gm on Dec 20, 2023
Can you please inform us why you gave us a 1. We may be able to correct the issue.

2/10 Terrible

Shari

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again here
It was absolutely the worst time ever I got there and it was like a bunch of people walking around at 1am the outside was not good and the guy did not even try to be kind that was working
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 20, 2023
Hi Shari,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Bam, Kansas City

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cable channels
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 20, 2023
Hi Bam,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Bam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The premium channels
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 20, 2023
Hi Bam,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Anton

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Dryer in front lobby was so loud i couldnt hear clerk thru night service window. No fridge in room and tv was not working. Desk clerk said there was no maintenance available, could not move me to another room, and what i asked what he would do to fix it his response was "whatever." Reconsidering using this motel next time im in town.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Dec 5, 2023
Hi Anton,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Kiersten

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Arbelle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Marsala

Stayed 2 nights in Nov 2023

2/10 Terrible

Shakila

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

yosper

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
A club by it to many people speeding making a lot of noise
Stayed 2 nights in Sep 2023
Response from Nancy Y. on Nov 6, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Rene

Stayed 1 night in Oct 2023

10/10 Excellent

nguyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You should sell water bottle at the downstair as, i think, many guests may want to buy
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Nguyen, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsLilith#Team6

4/10 Poor

Tara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk woman rude when I wanted to change rooms due to water damage and mold found. Very noisy area.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Tara,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
No hot water
The first night my room did not have hot water. I figured that perhaps everyone was showering at that time and would check again in the morning. Morning came… No hot water. I called the front desk who told me that my shower handle was backwards and “hot was cold”. I asked why he didn’t tell me that when me checked me in if it was backwards. Anyway, I tried turning it to cold to get hot water… nope. I was told there were no urgent l other rooms available to move me. They then said there was a problem with the hot water and the plumber was on the way. At 10:30am the hot water was fixed. I inquired about having my stay discounted since the hot water amenity was not fulfilled the first night. I was told to talk to the manager. The next day when I checked out, I spoke with the man of the family. All of the employees treated him like he was their dad/husband, so I assumed he was in charge. When I asked about having the first night discounted, he yelled at me saying I should have just checked out the first night if I needed hot water and that it wasn’t such a big inconvenience for me. I explained that I had stayed at his motel for the past 3 years when my son’s tournament occurred but would not be returning ever again. I wanted to share my experience in case any other traveler expects to get hot water with their room.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Oct 17, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Dave, South San Francisco

Disliked: Amenities
This is a good basic motel room. Nothing fancy, but decent. Good deal for the price. Close to MCI Airport.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Oct 17, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 Poor

Brittany

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 2 nights in Sep 2023
Response from Nancy Y. on Sep 26, 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very dirty the rooms are extremely dirty when you try to get the staff at different parts of the day they're not there I would almost 2 hours I mean I waited almost 2 hours just to get a $1.50 in quarters back to finish my laundry nobody showed up so finally had to go spend six dollars over at the vending machine just get the quarters to get my laundry out of the washer and into the dryer and then when you try to call on this is around noon middle part of the day they got to sign in the office right on property will be back soon and I don't even pick the phone up and her show back up for at least 2 hours the pool is not working just overall dirty property
Stayed 4 nights in Sep 2023
Response from Nancy Y. on Sep 26, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy
Filthy. Floors, bathroom, walls- all bad. Water in unusable because of a horrid smell. There was a pool that was a gross shade of green. Was only place that takes dogs so thankful but this shouldn’t option.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 11, 2023
Hi Angela,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

2/10 Terrible

bryon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed Bugs Bed Bugs
Disgusting. Worst place ive ever stayed
Stayed 1 night in Aug 2023
Response from gm on Sep 5, 2023
After inspection with pest control bed bugs were not found.

2/10 Terrible

Derricka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible terrible terrible wouldn’t pay a single dollar to stay
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lipstick on a Smoking Pig
We booked a non-smoking room. The first one they gave us smelled horrifically of smoke and had the smoke detector disabled. We moved to another room and THAT one smelled of smoke, like RECENT smoke. It was horrendous. When we asked for another option, they said it was either the first one or the second one. The bedsheets were stained. The refrigerator was not clean. The air conditioning did hardly anything, but move hot, sticky air around. It never got cold. On the surface, it looked nice, but nothing could make for a night's full of secondhand smoke and no options. Rooms 125 and 230 are NOT non-smoking. Don't be fooled.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 28, 2023
Hi Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Arron

Liked: Staff & service
Small room for what ot was worth
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 28, 2023
Hi Arron,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

6/10 Okay

Holden

Stayed 1 night in Aug 2023

4/10 Poor

SANDRA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
At the price, I expected some rundown and stains, however it was dirty. Gross bathroom things actual dust all over the fridge and microwave. Food crumbs beside the bed and a toothpaste seal on the floor. Basic cleaning would have prevented all I saw.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Sandra,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. Lilith#Team6

2/10 Terrible

Jeff

Travelled with partner
Disliked: Staff & service, property conditions & facilities
All it was is a place to sleep and shower only 2 pillows to the bed shower head was spraying over shower curtain onto vanity and floor didn't have a mini coffee pot u could tell the flooring had been wet cause it was bubbly had mini frig but it was sitting on the floor and freezer was frozen over worse motel ever stayed in will not be back waisted money
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Jul 26, 2023
Hi Jeff, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

2/10 Terrible

estefania

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel 6 Disgusting
Not even a 1 star this motel is terrible . Beyond dirty looks like it has not been cleaned in months ! My room had roaches beds were dirty , windows dont lock bathrooms were disgusting i could go on just save yourself the headache dont book !
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Jul 17, 2023
Hi Estefania,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Alejandro

Stayed 1 night in Jul 2023

10/10 Excellent

CHARLES

Travelled with pets
Very Comfortable Beds, Very Peaceful & Quiet! Will Definitely Stay Again!
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on Jul 17, 2023
Hi Charles,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

4/10 Poor

Dane

Travelled with family
Liked: Cleanliness, staff & service
Hotel was not convenient to I70. Staff was nice, room was clean, but not the best area and we had no hot water at out 10pm checkin.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 17, 2023
Hi Dane,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Nathaniel

Disliked: Cleanliness, property conditions & facilities
Cheap place to sleep. That is all. Bring your own sheets. The floors were filthy, and the shower as well. I brought my own sheets and I was only there for a couple of hours a night. So it was whatever. It's close to MCI which is convenient. Outside of the room was filthy and run down as well. And on my last day I was woken up early by contractors doing work on the railing.
Stayed 6 nights in Jun 2023
Response from Brand Experience Team on Jul 10, 2023
Hi Nathaniel, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Maz K. #Team6

2/10 Terrible

Michael

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The night manager was a rude, abrupt man. The non smoking room smelled like an overflowing ashtray. The front door didn't catch right, and had to be leaned on to latch and lock. The front door didn't close completely when you let it go, despite the hydraulics. The shower floor was so nasty I stood on a towel to shower. The person in the next room opened the dividing door on their side and tried to open our side and enter our room in the middle of the night. The other guests we saw were all questionable, and kind of scary.
Stayed 1 night in May 2023
Response from Nancy Y. on Jun 13, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6