Exterior

Reviews of Holiday Inn Express Kansas City-Liberty, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 297 out of 643 reviews" "
Rating 8 - Good. 205 out of 643 reviews" "
Rating 6 - Okay. 80 out of 643 reviews" "
Rating 4 - Poor. 38 out of 643 reviews" "
Rating 2 - Terrible. 23 out of 643 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
no problems.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Kansas City-Liberty on Mar 3, 2024
We are always striving to improve our offerings at the Holiday Inn Express Kansas City-Liberty, and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Holiday Inn Express Kansas City-Liberty on Mar 1, 2024
On behalf of our entire staff, we thank you for your business and for your rating regarding the Holiday Inn Express Kansas City-Liberty. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Good

Heather

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Kansas City-Liberty on Mar 1, 2024
Thank you for your business, Heather. Please come back again when visiting the area.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Kansas City-Liberty on Feb 22, 2024
Thank you for staying with us recently, Kathleen! We're glad you had a good experience and we look forward to serving you again in the future.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Kansas City-Liberty on Feb 20, 2024
Thank you for your review of our hotel. I'm happy that you enjoyed your stay with us! We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!

10/10 Excellent

Jeanine

Travelled with partner
Liked: Cleanliness, staff & service
Close to hwy 35
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Kansas City-Liberty on Feb 15, 2024
Thank you for taking the time to leave your feedback. We're happy to hear our location was convenient for you, Jeanine! Please come back and stay with us again when visiting the area.

8/10 Good

Joseph

Travelled with family
Liked: Staff & service
Elevator not working.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Kansas City-Liberty on Feb 8, 2024
Thank you for being our guest, Joseph and sharing your feedback. We apologize for the elevator being out of order and we are working to address the situation. We do hope to welcome you back in the future.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Kansas City-Liberty on Jan 19, 2024
We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

8/10 Good

Wayne, Wichita

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Kansas City-Liberty on Jan 19, 2024
Thank you for your recommendation. We appreciate your business and look forward to your return.

6/10 Okay

BRIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Kansas City-Liberty on Dec 27, 2023
Thank you for choosing our hotel for your travel plans and sharing your great experience. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

4/10 Poor

Kasey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in room 316 and the door is next to the elevator. It was the loudest room I have ever stayed in. By 5am I was awake due to people getting on and off the elevator. They would be smart to never put a guest in that room again!!
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Kansas City-Liberty on Dec 13, 2023
Thank you for taking the time to share your experience with us. We are very sorry we couldn't provide you a comfortable stay and that you were unhappy with your room being nex to the elevator. We have shared your feedback with the General Manager for their review. Thank you for your valued business.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Kansas City-Liberty on Dec 10, 2023
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 Excellent

Melissa

Travelled with partner
Liked: Amenities
Lady at front desk is super nice. I feel bad I don’t remember her name, but she is very nice.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Kansas City-Liberty on Dec 5, 2023
Thanks for the five-star rating. We truly appreciate your support and we look forward to welcoming you back again soon!

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right off I-35 and easy access to the building and the staff, especially Gina, was very helpful and friendly.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Kansas City-Liberty on Nov 27, 2023
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
We had a comfortable stay. The breakfast was wonderful.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Kansas City-Liberty on Nov 24, 2023
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our property. I hope that we will impress you with exemplary service during future visits.

8/10 Good

Randolph H

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking with a trailer was not good
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Kansas City-Liberty on Nov 22, 2023
Thank you for taking the time to write this review and share your experience. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We appreciate your feedback.

10/10 Excellent

Liang

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Roomy, clean, comfy bed, hot breakfast, good price, close to highway 35, what else does one want?
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express Kansas City-Liberty on Nov 13, 2023
Thank you for taking the time to share your experience with us. We truly appreciate your support and we look forward to welcoming you back again soon!

8/10 Good

Caryn

Liked: Staff & service, room comfort
Good location
Nice location and fairly quiet. Bathrooms could use some updating and extra cleaning.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Kansas City-Liberty on Oct 29, 2023
Thank you for your review. We will discuss your review with the housekeeping leadership team for improvement. All of us look forward to having the pleasure of welcoming you back again the next time you are in our area.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Kansas City-Liberty on Oct 19, 2023
Thanks much for your feedback. Your rating is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Braulio J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was good
Stayed 3 nights in Oct 2023
Response from Holiday Inn Express Kansas City-Liberty on Oct 17, 2023
We appreciate your recommendation. Thank you for staying with us and sharing your feedback.

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very enjoyable. Staff were efficient and courteous.
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express Kansas City-Liberty on Oct 17, 2023
Thank you so much for sharing your review with us and the travel community. We appreciate you and look forward to seeing you again soon.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Kansas City-Liberty on Oct 9, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are our most valued guest. We sincerely appreciate your feedback!

10/10 Excellent

Annita Calvert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Kansas City-Liberty on Oct 10, 2023
We are delighted that you chose to stay with us. We appreciate you taking time out of your busy day to recognize our efforts Thank you for being our guest, and we hope to see you again soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Kansas City-Liberty on Oct 6, 2023
Thank you for taking a moment to share your experience. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great stay and the lady at the front desk went way above and beyond!
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Kansas City-Liberty on Sep 26, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch
House keeping and front desk were excellent. Great place to stay.
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express Kansas City-Liberty on Sep 23, 2023
Thank you for sharing this positive review and we appreciate you noticing our efforts to make your stay with us a pleasant experience! We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
The beds are real comfortable
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Kansas City-Liberty on Sep 18, 2023
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with your accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Evan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from BradF on Sep 13, 2023
Hi Evan,We appreciate the strong review.Thanks

10/10 Excellent

cary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything went very well nice lady at front desk and very clean place
Stayed 1 night in Sep 2023
Response from BradF on Sep 13, 2023
Hi Cary,Thanks so much for the review. Glad you had a clean stay with us and will let front desk know.Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
The only complaint we have is the key cards work terrible. We would have insert them 6-7 times to get a green light. Both at our room & the outside door. Our friends were staying in another room & they had the same problem. The breakfast was AMAZING!! Front desk people were very friendly.
Stayed 1 night in Sep 2023
Response from BradF on Sep 5, 2023
Hi,Appreciate you leaving a review. We will take a look at the locks and see what we can do. Great to hear about the breakfast. We will let front desk know

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
The thing we enjoyed most about our stay is there wasn’t an overwhelming amount of people and it was quite.
Stayed 2 nights in Aug 2023
Response from Holiday Inn Express Kansas City-Liberty on Aug 28, 2023
We very much appreciate your comments regarding your stay at the Holiday Inn Express Kansas City Liberty. I will be sure to share your feedback with our team and we look forward to welcoming you back.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Great location and clean property. Good breakfast with lots of choices. Convenient to most of northern KC area.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Kansas City-Liberty on Aug 22, 2023
We very much appreciate your comments regarding your stay at the Holiday Inn Express Kansas City Liberty. We'll be sure to share your feedback with our team!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Kansas City-Liberty on Sep 8, 2023
Thank you for including the Holiday Inn Express Kansas City Liberty in your travel plans. We are happy you loved everything in regard to your accommodations. Your recommendation is appreciated, and we look forward to welcoming you again

8/10 Good

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worked for our family of 6 passing through.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Kansas City-Liberty on Aug 13, 2023
We're glad everything during your time spent at the Holiday Inn Express Kansas City-Liberty worked out well for your and your family. We look forward to having the pleasure of welcoming you back sometime.

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here for the Taylor Swift concert! Front desk staff was very kind and helpful, and had some helpful tips for transport around the city. The area has every dining and shopping option you could want. Breakfast was also fantastic both days we were there. Highly recommend and we will be staying here again on our next trip to KC!
Response from Holiday Inn Express Kansas City-Liberty on Aug 9, 2023
We are pleased to know you liked our location and that our staff suggestions made your stay more comfortable. We look forward to your return.

8/10 Good

Shawn

Stayed 3 nights in Aug 2023
Response from Holiday Inn Express Kansas City-Liberty on Aug 27, 2023
We continue to reach for ways to improve the guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Kansas City-Liberty on Aug 6, 2023
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Ok.milk at breaking was sour and apples spoiled. Orherwiseok
Stayed 1 night in Jul 2023
Response from Holiday Inn Express Kansas City-Liberty on Aug 3, 2023
Being an anonymous review it is difficult to tell anything about your feedback, your reservation, what day you stayed with us. If convenient for you, please give us more information in regard to your stay. Thank you.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great location and customer service.
Jessica was fabulous and super friendly. We will be coming back as we are constant travelers in that area.
Stayed 1 night in Jul 2023
Response from Holiday Inn Express Kansas City-Liberty on Jul 24, 2023
Thank you for taking the time to write this review and share your experience. Providing our guests with a safe and enjoyable experience is of extreme importance to us. And we are so pleased you found Jessica friendly and helpful! We appreciate your positive feedback and look forward to welcoming you back again in the future.

10/10 Excellent

Sandra

Stayed 1 night in Jul 2023
Response from Holiday Inn Express Kansas City-Liberty on Aug 13, 2023
Thank you for choosing us! It's always a pleasure to receive positive feedback.

6/10 Okay

CASEY

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable but could be noisy room
The room was cleaned and comfortable. However, the guests on 3rd floor directly above us made a lot of noise by running and slamming door until almost midnight. We complained to front desk staff but not sure anything was addressed as it continued until midnight. Kept us awake when we wanted to go to bed for our early morning drive home.
Stayed 1 night in Jul 2023
Response from Holiday Inn Express Kansas City-Liberty on Jul 18, 2023
While we are pleased to hear the comfort level was good during your stay we are disappointed you did not contact anyone to let us know there was a noisy neighbor above you. We apologize for the terrible inconvenience and we hope you will consider staying with us again in the future.

10/10 Excellent

Misty

Stayed 1 night in Jul 2023
Response from Holiday Inn Express Kansas City-Liberty on Jul 22, 2023
We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for guests like you. We look forward to working with you again in the future!

8/10 Good

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Holiday Inn Express Kansas City-Liberty on Jul 3, 2023
Thank you for sharing this positive review. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

Mark

Stayed 1 night in Jun 2023
Response from Holiday Inn Express Kansas City-Liberty on Jul 14, 2023
Thank you so much for the review!  I’m glad to hear that you’re enjoying your experience with us.  We are committed to providing a pleasant experience for each of our guests and it's great to know that we’re meeting this goal. Thank you again for taking the time to share your feedback with us – it’s always appreciated.

6/10 Okay

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet but uncomfortable.
Mattresses were unusually soft possibly they are beyond their useful life. Not the best for elderly. Body wash soap dispenser in shower was empty opaque bottles would be difficult for housekeeping to property assess levels
Stayed 1 night in Jun 2023
Response from Holiday Inn Express Kansas City-Liberty on Jun 19, 2023
We appreciate your comments, Robert. In the future, let us know if you bed is too soft for you, we are happy to offer you another room if available. Thank you for your business and we do hope you will return again in the future.

10/10 Excellent

Joshua

Stayed 1 night in Jun 2023
Response from Holiday Inn Express Kansas City-Liberty on Jun 19, 2023
With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. Our entire staff looks forward to your next visit with us!

8/10 Good

Brian

Stayed 1 night in Jun 2023
Response from Holiday Inn Express Kansas City-Liberty on Jun 15, 2023
Thank you for choosing us for your travel plans. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Holiday Inn Express Kanas City Liberty, an IHG Hotel in the near future.

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and friendly
Stayed 2 nights in Jun 2023
Response from Holiday Inn Express Kansas City-Liberty on Jun 12, 2023
We are delighted to know you were pleased with our service overall. All of us here look forward to your next visit.

10/10 Excellent

Buffie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Efficient and friendly check in. Clean and quiet. Convenient location to dining and freeway. Good value.
Stayed 1 night in Jun 2023
Response from Holiday Inn Express Kansas City-Liberty on Jun 5, 2023
We appreciate your time in writing this review and are glad you found our hotel to be immaculate and amiable. We hope you will choose to stay with us again in the near future.

10/10 Excellent

Ilene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Holiday Inn Express Kansas City-Liberty on May 23, 2023
Thank you for your review and being our guest. We are pleased to read your rating and that you enjoyed your stay with us. And we look forward to welcoming you back in the near future!