Dear Jessica, Please accept our sincere apologies for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Michael, Thank you for taking the time to share your feedback with us. We are delighted that you found our staff pleasant and friendly, and we appreciate your kind words about our location. However, we apologize for any inconvenience caused by the condition of certain items in your room. Your comments are valuable to us, and we will use them to prioritize necessary repairs and improvements. We strive to provide a comfortable and enjoyable experience for all our guests, and we hope to have the opportunity to welcome you back in the future with an enhanced stay.Sincerely,Hotel Management

Dear Ashley, Our team is grateful that you chose to stay with us and enjoyed the considerate hospitality of our staff. However, we regret that we could not provide you with the flawless experience you deserve, and we sincerely apologize. We have addressed these concerns with our concerned team members and will use them to enhance the guest experience. We invite you to return and let us offer you a more seamless stay.Sincerely,Hotel Management

Dear Deidra, Thank you for staying with us. We apologize for any inconvenience caused by the cleanliness of your unit and the nearby road construction during your stay. Your feedback is valuable, and we'll address these issues to ensure a more pleasant experience for future guests. We appreciate your input and hope to welcome you back under improved circumstances.Sincerely,Hotel Management

Dear Allen, Thank you for your review of our hotel. We apologize for any inconvenience caused by the odor of bug spray in the hallway. Our team takes pest control seriously and occasionally needs to treat areas to ensure the comfort and safety of our guests. We understand the sensitivity to such scents and will take steps to minimize any lingering odors in the future. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to welcome you back for a more pleasant experience.Sincerely,Hotel Management

Dear Kathy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management

Dear PATTY, Thank you for sharing your review and the details surrounding your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely, Hotel Management

Dear Sheena, Thank you for choosing Extended Stay America and sharing your experience. We are pleased to see your generous rating; however, we apologize for any disappointment caused. We appreciate your comments regarding our complimentary grab-and-go breakfast and the ice machine. We will share your valuable insights with our team to ensure a more fulfilling experience moving forward. Thanks again for being our guest; we hope to welcome you back soon for the seamless visit you deserve.Sincerely,Hotel Management

Dear Leo, We are sorry to hear about the inconvenience you experienced during your stay. Please accept our sincere apologies for the issues with the scenery from your window and the elevator. Your feedback is valuable to us, and we have addressed these concerns with our team to ensure improvement and a more convenient stay. We strive to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short of your expectations in this instance. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management

Dear Sheena, We are pleased to receive your feedback regarding your recent stay. While we are sorry to hear that the ongoing construction work caused some inconvenience, we appreciate your positive outlook and determination to enjoy your stay. It was such a pleasure to host your visit, and we want to thank you for choosing us. We look forward to many more visits with you!Sincerely,Hotel Management

Dear Danielle, Thank you for being our guest. We regret any inconvenience that may have been caused and apologize for the situation. We will convey these concerns to the proper individuals, and we thank you for bringing this to our attention. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

Dear HEATHER, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Ahmed, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We have brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Kansas City.Sincerely,Hotel Management

Dear Jessica, Thank you for taking the time to give us feedback about your recent stay. We apologize for the inconvenience in your room due to a few housekeeping oversights. We will review this issue with our team to ensure a much better future stay; we are very grateful for your patience. We are thankful for the feedback, and it would be our pleasure to welcome you back soon. Sincerely,Hotel Management

Dear Jo, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. Please know that our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Zane, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear John, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear John, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Lee, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We have noted your feedback about cleanliness and appreciate the constructive comments, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

Dear Shelbi, Thank you for sharing your feedback about your recent stay. We're pleased to read that the check-in process was easy and that you found the room clean. However, we sincerely apologize for the oversight regarding the missing blanket and regret any discomfort caused. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please be assured we will address this with the concerned for improvement, and we hope you give us another opportunity to meet your expectations on your next stay. Sincerely,Hotel Management

Dear Phoebe, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for including us in your travel plans, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management

Dear Rebecca, Thank you for choosing us and sharing your feedback. Thank you for sharing your experience. We understand your concern and appreciate your feedback. While our towel exchange policy may be different, it's aimed at providing better service to our guests. Your comments help us in refining our procedures. We hope you enjoyed the rest of your stay, and if you choose to revisit us, please don't hesitate to ask our staff for any assistance you need. Your comfort is important to us.Sincerely,Hotel Management

Dear William, Thank you for choosing us and sharing your feedback. We appreciate your valuable feedback and understand the importance of well-maintained facilities and an improved breakfast offering. While we work within certain limitations, we are committed to making the necessary improvements to enhance our guests' experience. Your comments will be shared with our team to help us continue striving for excellence. We look forward to welcoming you back in the future with a more comfortable and enjoyable stay. Sincerely,Hotel Management

Dear Sara, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Evanda, Thank you for staying with us and taking the time to share your review. While we are pleased that you found your room clean, we apologize for any oversight in our hallways, and remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management

Dear Alliyah, Thank you for your excellent review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service, and we hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management