Ratings based on 1,655 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia-Verified Reviews
by A verified traveller from Redding
Posted 16-Jun-2019
Beach was calm good for kids .Big pool with plenty of room.
by A verified traveller
Posted 16-Jun-2019
The property was an incredibly beautiful paradise. Lush flowers and well trimmed vegetation made for a very soothing environment to enjoy. The cleanliness of the room, the lobby, and shops was just immaculate.
by A verified traveller from California
Posted 15-Jun-2019
Beautiful serene facility with access to beach. Really well maintained. Concierge was very helpful. Take advantage of in-house activities, but sign early.
by A verified traveller
Posted 7-Jun-2019
by A verified traveller from Brooklyn
Posted 2-Jun-2019
We stayed here for the first part of our wedding and honeymoon and every place we stayed after paled in comparison. I have never felt more welcome in a resort. Even though it's high end, it's far from stuffy. We had a pretty basic room, but the resort itself made up for it. Would I stay again? IN. A. HEARTBEAT. Amazing value compared to other resorts.
Comment from Hotel Management
3-Jun-2019 by Tara, Hotel Management
Mahalo for staying with us! We hope to welcome you back to the resort again one day soon.
by A verified traveller
Posted 30-May-2019
by A verified traveller
Posted 27-May-2019
Comment from Hotel Management
28-May-2019 by Tara Harrington, Director of Guest Experience, Hotel Management
Mahalo for sharing your 5 out of 5 rating. We hope to see you again!
by A verified traveller
Posted 27-May-2019
Comment from Hotel Management
28-May-2019 by Tara Harrington, Director of Guest Experience, Hotel Management
Mahalo for staying with us and sharing your rating!
by A verified traveller
Posted 26-May-2019
Comment from Hotel Management
28-May-2019 by Tara Harrington, Director of Guest Experience, Hotel Management
Mahalo for choosing Fairmont Orchid! We appreciate you taking the time to share your rating.
by A verified traveller
Posted 20-May-2019
Staff is great...
Cockroaches on the counter bar outside.
Cockroaches on our dinner table.
Cockroaches in the hallway to our room!
Comment from Hotel Management
21-May-2019 by Tara Harrington, Director of Guest Experience, Hotel Management
Aloha,
We are glad to see you were well taken care of by our staff.
Located in a tropical location, our goal is to always maintain a well-kept environment for our guests. We appreciate you taking the time to share your review and hope to welcome you again. Warmest mahalo
