Title: Lake Victoria Serena Golf Resort & Spa - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=2681114&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Lake Victoria Serena Golf Resort & Spa Golfers improve their swing with professional lessons at this lakeside resort, then celebrate progress with refreshing drinks at the poolside bar ## Photo gallery for Lake Victoria Serena Golf Resort & Spa ![2 outdoor pools - Lake Victoria Serena Golf Resort & Spa (Kampala)](https://images.trvl-media.com/lodging/3000000/2690000/2681200/2681114/09155aff.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Room - Lake Victoria Serena Golf Resort & Spa (Kampala)](https://images.trvl-media.com/lodging/3000000/2690000/2681200/2681114/75fe3b19.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Courtyard - Lake Victoria Serena Golf Resort & Spa (Kampala)](https://images.trvl-media.com/lodging/3000000/2690000/2681200/2681114/bd20b68d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view - Lake Victoria Serena Golf Resort & Spa (Kampala)](https://images.trvl-media.com/lodging/3000000/2690000/2681200/2681114/44249b96.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room | Balcony view - Lake Victoria Serena Golf Resort & Spa (Kampala)](https://images.trvl-media.com/lodging/3000000/2690000/2681200/2681114/b2b23392.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Lake Victoria Serena Golf Resort & Spa, on the lake's shores, offers a peaceful getaway. Enjoy golf lessons, relax at the poolside bar and terrace, or book spa treatments. The resort features fitness classes, yoga sessions, and supervised activities for children. ## Reviews 8.4 Very good ## Popular amenities - Pool - Hot tub - Spa - Parking included - Free WiFi - Restaurant ## Room options ### Check availability for these dates Tonight [Dec. 22 - Dec. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=2681114&PinnedHotelID=2681114&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=2681114&PinnedHotelID=2681114&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 23 - Dec. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=2681114&PinnedHotelID=2681114&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=2681114&PinnedHotelID=2681114&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=2681114&PinnedHotelID=2681114&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=2681114&PinnedHotelID=2681114&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=2681114&PinnedHotelID=2681114&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=2681114&PinnedHotelID=2681114&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 12 of 12 rooms ### View all photos for Deluxe Room ![Deluxe Room](https://images.trvl-media.com/lodging/3000000/2690000/2681200/2681114/e3090677.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Pillow menu Premium bedding Memory foam bed Hair dryer - 301 sq ft - Lake view - Sleeps 3 - 1 Queen Bed OR 2 Twin Beds ### View all photos for Executive Suite ![Executive Suite](https://images.trvl-media.com/lodging/3000000/2690000/2681200/2681114/405c7e29.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite 9.0 Wonderful 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Pillow menu Premium bedding Memory foam bed Separate bedroom - 377 sq ft - 1 bedroom - Golf view - Sleeps 3 - 1 Queen Bed ### View all photos for Presidential Suite ![Presidential Suite](https://images.trvl-media.com/lodging/3000000/2690000/2681200/2681114/bedbe9c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Pillow menu Premium bedding 2 bedrooms Memory foam bed Bathrobes - 377 sq ft - 2 bedrooms - Lake view - Sleeps 2 - 1 King Bed and 1 Queen Bed ### View all photos for Deluxe Room ![Premium bedding, memory foam beds, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2690000/2681200/2681114/21354526.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 2 ### View all photos for Executive Suite ![Premium bedding, memory foam beds, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2690000/2681200/2681114/0f8c01f5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite - Sleeps 2 ### View all photos for Deluxe Queen Room ![Premium bedding, memory foam beds, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2690000/2681200/2681114/4f9e3cdf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Queen Room - Sleeps 2 ### View all photos for Family Apartment ![Family Apartment](https://images.trvl-media.com/lodging/3000000/2690000/2681200/2681114/d320365c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Apartment ### Highlights Soundproofed Air conditioning Connecting rooms available Pillow menu Premium bedding 3 bedrooms Memory foam bed Hair dryer - 1755 sq ft - 3 bedrooms - Marina view - Sleeps 6 - 1 Queen Bed, 1 Double Bed and 2 Large Twin Beds ### View all photos for Family Penthouse ![Family Penthouse | Living area](https://images.trvl-media.com/lodging/3000000/2690000/2681200/2681114/60e109a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Penthouse ### Highlights Separate sitting area Soundproofed Individually furnished Air conditioning Connecting rooms available Kitchen Mini-fridge Smart TV - 3509 sq ft - 4 bedrooms - Marina view - Sleeps 8 - 3 Queen Beds and 2 Twin Beds ### Presidential Suite - Sleeps 2 ### Deluxe Twin Room - Sleeps 2 ### View all photos for 3 Bedroom Apartment ![Premium bedding, memory foam beds, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2690000/2681200/2681114/e452e305.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 3 Bedroom Apartment - Sleeps 6 ### View all photos for 4 Bedroom Penthouse ![Premium bedding, memory foam beds, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2690000/2681200/2681114/b4eaacd2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 4 Bedroom Penthouse - Sleeps 8 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKampala-Hotels-Lake-Victoria-Serena-Golf-Resort-Spa.h2681114.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKampala-Hotels-Lake-Victoria-Serena-Golf-Resort-Spa.h2681114.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C0.20764%2C32.58292&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=qtwgs1ry74SGkRMJOgt7Og557QM=) Lweza - Kigo Road, off Entebbe Road, Kampala, 37761 #### What's nearby - Lake Victoria Serena Golf Resort & Spa \- 3 min walk \- 0.3 km - Speke Resort and Conference Centre \- 7 min drive \- 8.1 km - Rubaga Cathedral \- 18 min drive \- 15.4 km - Makerere University \- 21 min drive \- 20.6 km - The Acacia Mall \- 22 min drive \- 21.6 km #### Getting around - Entebbe Intl. Airport (EBB) - 35 min drive #### Restaurants - ‪Gaucho Grill - ‬9 min drive - ‪Marios Restaurant - ‬7 min drive - ‪Speke-Munyonyo Resort Main Restaurant - ‬9 min drive - ‪Caramel Cafe & Lounge Munyonyo - ‬8 min drive - ‪Some Kafunda In Makindye - ‬12 min drive ## About this property ### Lake Victoria Serena Golf Resort & Spa Luxury family-friendly resort by the lake At Lake Victoria Serena Golf Resort & Spa, you can look forward to a golf course, a poolside bar, and a terrace. Tee up with amenities like golf lessons, a golf clubhouse, and a golf pro shop at this resort. Treat yourself to a manicure/pedicure, a Swedish massage, or a facial at Serena Maisha Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Yoga classes and fitness classes are offered at the health club; Lake Victoria Serena Golf Resort & Spa also has a garden, a playground, and a hair salon. Free in-room WiFi is available to all guests, along with laundry facilities and a bar. You'll also find perks like: - 2 outdoor pools and a children's pool - Free self parking and valet parking - Limo/town car service, tennis courts, and express check-out - Supervised childcare (surcharge), barbecue grills, and smoke-free premises Room features All 124 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-friendly workspaces. More amenities include: - Hair dryers and shampoo - Wardrobes/closets, eco-friendly cleaning products, and cable channels ## Similar properties ![Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/3000000/2220000/2210700/2210670/2bb89697.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kampala Serena Hotel Nakasero - Pool - Spa - Kids pool - Parking included 9.4 Exceptional 232 reviews CA $227 CA $270 total includes taxes & fees Jan 2 - Jan 3, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=2210670&PinnedHotelID=2210670&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/6000000/5880000/5871300/5871267/994485ba.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Speke Resort & Conference Centre Kampala - Pool - Spa - Parking included - Free WiFi 8.4 Very good 177 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=5871267&PinnedHotelID=5871267&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/22000000/21590000/21589500/21589445/14ed04cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mestil Hotels & Residences Kampala - Pool - Kitchen - Parking included - Free WiFi 9.4 Exceptional 103 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=21589445&PinnedHotelID=21589445&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/20000000/19300000/19295100/19295096/d48f8edf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Golden Tulip Canaan Kampala Nakasero - Pool - Hot tub - Spa - Kids pool 9.0 Wonderful 96 reviews CA $251 CA $299 total includes taxes & fees Dec 23 - Dec 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=19295096&PinnedHotelID=19295096&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/93000000/92040000/92038800/92038740/aca149fa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aquarius Kigo Resort Kampala - Pool - Breakfast included - Spa - Parking included 8.4 Very good 5 reviews CA $224 CA $266 total includes taxes & fees Dec 23 - Dec 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=92038740&PinnedHotelID=92038740&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/11000000/10970000/10965800/10965797/w6010h4013x4y0-56a0e2e6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Munyonyo Commonwealth Resort Kampala - Pool - Spa - Kids pool - Free WiFi 8.6 Excellent 30 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=10965797&PinnedHotelID=10965797&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/10000/1800/1763/7ce696af.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sheraton Kampala Hotel Nakasero - Pool - Spa - Kids pool - Parking included 8.2 Very good 211 reviews CA $223 CA $266 total includes taxes & fees Dec 27 - Dec 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=1763&PinnedHotelID=1763&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/37000000/36630000/36624400/36624341/af49c3fb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Latitude 0 Degrees Kampala - Pool - Spa - Parking included - Free WiFi 9.6 Exceptional 101 reviews CA $243 CA $290 total includes taxes & fees Jan 1 - Jan 2, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=36624341&PinnedHotelID=36624341&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/32000000/31840000/31833000/31832907/07b892ee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Garden Inn Kampala Kyebando - Pool - Parking included - Free WiFi - Restaurant 8.8 Excellent 160 reviews CA $157 CA $188 total includes taxes & fees Jan 1 - Jan 2, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=31832907&PinnedHotelID=31832907&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, sun loungers](https://images.trvl-media.com/lodging/6000000/5660000/5659400/5659330/72592ad0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kabira Country Club Kyebando - Pool - Kids pool - Parking included - Free WiFi 7.4 Good 102 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=5659330&PinnedHotelID=5659330&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour airport pick-up shuttle on request for a surcharge - Limo/town car service - Free self parking on site - Free valet parking on site - Limited onsite valet and self parking ### Food and drink - 2 restaurants - A bar/lounge - A poolside bar - Snack bar/deli ### Restaurants on site - Courtyard Lounge - Lake View Pool Terrace - SEA Restaurant - The Citadel Restaurant - The Kigo Bar ### Things to do - 18-hole golf course - 2 outdoor pools - Children's pool - Fitness classes - Full-service spa - Golf caddies - Golf carts - Golf clubhouse - Health club - Hot tub - Playground - Pro golf lessons - Pro golf shop - Sauna - Steam room - Tennis - Yoga classes ### Family friendly - 2 outdoor pools - Baby toys - Babysitting (surcharge) - Children's games - Children's pool - Laundry facilities - Playground - Pool gate - Snack bar/deli - Soundproofed rooms - Supervised activities for children (surcharge) - Trampoline ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Turndown service ### Business services - 5 meeting rooms - Business center - Conference center (29 square feet of space) ### Outdoors - Barbecue grill - Garden - On a lake - Terrace ### Full-service spa - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Reflexology - Sauna - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Grab bar near toilet - Low-height counter and sink - No elevator - Raised toilet seat ### More - 22 buildings - 3 floors - Banquet hall - Mosquito nets - Smoking not allowed ## Room amenities ### Bedroom - Memory foam mattress - Pillow menu - Premium bedding ### Bathroom - Bathrobes - Hair dryer - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - Cable/satellite channels ### Food and drink - 24-hour room service - Champagne service - Coffee/tea maker - Free bottled water - Minibar ### More - Air conditioning - Cleaning products are eco-friendly - Connecting rooms available - Desk - Free daily newspapers - Iron/ironing board - Laptop workspace - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 12:30 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before 10 AM Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for UGX 250.0 per day ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: UGX 228480 per person - Airport shuttle fee per child: UGX 190400 (from 5 to 13 years old) - Rollaway bed fee: UGX 250.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Property Registration Number BN222516 ### We should mention This property does not have elevators Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Lake Victoria Resort Lake Victoria Serena Lake Victoria Serena Kampala Lake Victoria Serena Golf Resort Entebbe Lake Victoria Serena Resort Kampala Serena Lake Victoria Serena Lake Victoria Resort Serena Resort Lake Victoria Victoria Serena Lake Victoria Serena Hotel Kampala Lake Victoria Serena Golf Lake Victoria Serena Golf Entebbe Lake Victoria Serena Golf Resort Kampala Lake Victoria Serena Golf Resort Lake Victoria Serena Golf Kampala Lake Victoria Serena Resort Lake Victoria Serena Golf Resort Spa Victoria Serena & Spa Kampala Lake Victoria Serena Golf Resort & Spa Resort Lake Victoria Serena Golf Resort & Spa Kampala Lake Victoria Serena Golf Resort & Spa Resort Kampala ## Frequently asked questions ### Does Lake Victoria Serena Golf Resort & Spa have a pool? ### How much does it cost to stay at Lake Victoria Serena Golf Resort & Spa? ### Is Lake Victoria Serena Golf Resort & Spa pet-friendly? ### How much is parking? ### What time is check-in at Lake Victoria Serena Golf Resort & Spa? ### What time is check-out at Lake Victoria Serena Golf Resort & Spa? ### Does Lake Victoria Serena Golf Resort & Spa provide a shuttle to the airport? ### Where is Lake Victoria Serena Golf Resort & Spa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Lake Victoria Serena Golf Resort & Spa Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 7.0 Location ### 8.4 Staff & service ### 8.0 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 41 8 - Good 24 6 - Okay 6 4 - Poor 6 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Kristen Jul 8, 2025 Liked: Amenities Staff is so friendly, body treatments are incredible, rooms clean. Great place to stay! ##### Kristen Stayed 3 nights in Jul 2025 ### 8/10 Good #### David Mar 3, 2024 Liked: Cleanliness Services were good ##### David Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Alexander May 23, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place to go. ##### Alexander Stayed 1 night in May 2022 ### 10/10 Excellent #### Andy Apr 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I love this place, always. ##### Andy Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Maggie Apr 11, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very relaxing environment, and very clean ##### Maggie Stayed 1 night in Apr 2023 ### 6/10 Okay #### castro Dec 16, 2023 Liked: Staff & service, amenities Disliked: Property conditions & facilities Furniture, Aircon, bathrooms need refurbishment ##### castro Stayed 1 night in Sep 2023 ### 8/10 Good #### Yeni Aug 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities As reported there above ##### Yeni Stayed 2 nights in Aug 2024 ### 8/10 Good #### Yeni Oct 7, 2022 Liked: Cleanliness, staff & service, property conditions & facilities The place is quite , clean Only some of tools and other materials need change Lock card is poor quality ##### Yeni Stayed 6 nights in Sep 2022 ### 8/10 Good #### Verified traveller Aug 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Consideration of late check-out for golf player Most of the facilities and services were satisfactory, but the hotel lacked consideration for golf players regarding check-out times. Even if start playing golf at 7 am when the golf course opens, at least 4 hours of play time is needed and extra 1 hour for showering and check-out preparation, but I was asked to check out at 10 am, and even if late check-out was allowed, I was asked to check out by 11:30 am at the latest. I think this is because the hotel, (they say 'Golf Resort'), does not understand the nature of the game of golf, and I hope this will be corrected in the future. ##### Verified traveller Stayed 1 night in Aug 2024 ### 4/10 Poor #### Graham Apr 11, 2023 Liked: Cleanliness Disliked: Amenities I booked 2 weeks in advance but was Made to wait over half an hour to ready our rooms even though we only arrived at the hotel at 1600hrs. Miscommunication by hotel on Golf Course access resulted in me booking and traveling over 8hrs (one way) only to find out that there is a competition on and course is booked, even after I specifically asked this before booking. Had correct information been given, I would have planned my trip on a different date. Overall disappointing in comparison to previous stays at Serena. Only positive is that certain staff showed usual helpfulness and friendly atmosphere, while others not so much ##### Graham Stayed 2 nights in Apr 2023 ### 2/10 Terrible #### Alaa Mar 4, 2022 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Check out experience ##### Alaa Stayed 2 nights in Mar 2022 ### 8/10 Good #### Verified traveller Nov 25, 2021 Liked: Cleanliness, property conditions & facilities, room comfort #### Angenehmes und schönes Hotel Aufenthalt war sehr angenehm und wir fühlten uns sehr wohl. Einzig eine Nacht hatten wir viel Lärm von anderen Zimmern zu ertragen. Das Schwimmbad ist super, der Golfplatz wunderbar gelegen. Das Essen war mehrheitlich gut. Das Hotel selber ist in einer sehr schönen Umgebung mit Blick auf den See. ##### Verified traveller Stayed 2 nights in Nov 2021 ### 6/10 Okay #### Verified traveller Apr 19, 2021 Liked: Cleanliness, amenities Disliked: Staff & service Schöne top gepflegte Anlage mit Blick zum Viktoria See.Zimmer gut ausgestattet mit sehr gutem Moskitonetz.Keine Badewanne in Standart Zimmern.Personal leider desinteressiert, keiner grüsst auf dem Weg zum Frühstück, auch beim Frühstück selbst nicht aufmerksam! Der Gipfel war allerdings dass wir bei einem leeren Hotel 100 Dollar zahlen mussten weil wir wegen spätem Abflug länger unser Zimmer behalten wollten. Nicht schön! ##### Verified traveller Stayed 3 nights in Apr 2021 ### 4/10 Poor #### Lukshman Mar 21, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not Recommended for International Business This hotel has no ATM Machine. UBER service is generally unavailable in this area. ATM machines within 10min of the Hotel provide limited currency withdrawal. Purchasing a local SIM requires travel to distant places in order to get connected. Facebook does not work properly in the hotel ##### Lukshman Stayed 3 nights in Mar 2021 ### 10/10 Excellent #### Gerhard Nov 6, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Some problems to begin - but they got it right. After a rocky start during the first of 4 days at this hotel, we got all the attention adn service we wanted. Great reaction of hotel management to early and true complaints - and great service for the remaining 3 days. Kids loved the pool and playground, we loved the gardens and setting, and the whole family loved the food. Highly recommended. ##### Gerhard Stayed 1 night in Nov 2019 ### 8/10 Good #### Verified traveller Nov 12, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bel hôtel, assez cher mais prestation de qualité Bel hôtel, assez cher mais prestation de qualité ##### Verified traveller Stayed 2 nights in Nov 2018 ### 10/10 Excellent #### Verified traveller Sep 1, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort So far , so geat‼️ Please do not coerce me into writing more than I chose to or I won’t reply st all. ##### Verified traveller Stayed 1 night in Aug 2018 ### 10/10 Excellent #### Verified traveller Aug 13, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful grounds, great view of Lake Victoria. Spa was wonderful, food great. ##### Verified traveller Stayed 3 nights in Aug 2018 ### 10/10 Excellent #### Amanda, Uganda Aug 11, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort This property is an absolute treat! The facility is beautiful, the restaurants are very good,the spa is lovely,the gym is spot on......! We love this place and will definitely be back!! ##### Amanda Stayed 1 night in Aug 2018 ### 10/10 Excellent #### Dennis Nkoola Jul 24, 2018 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### Super service and super relaxed but condition 0 Service was magnificent,workers the best,but the condition of the room was 2 Star to me,the shower room,am really sorry but I was in shock,couldn’t believe it was 5 Star ##### Dennis Nkoola Stayed 1 night in Jul 2018 ### 6/10 Okay #### Verified traveller Apr 20, 2018 Liked: Cleanliness, property conditions & facilities #### Great hotel but... Good hotel. Breakfast is a let down though compared to Kampala serena .( this has been the case for years. This time round Paid for deluxe room and got joined twin beds ( not what i paid for really) . It’s a great hotel , management just need to change their attitude on service delivery . When you pay $220 you expect to get your money’s worth. Not a watered service . ##### Verified traveller Stayed 1 night in Apr 2018 ### 6/10 Okay #### Alex, Juba Nov 22, 2017 Liked: Cleanliness Disliked: Staff & service #### Disappointment There was a confusion during my check in. I was told by receptionist that hotel reservation team didn't pick up my reservation from Expedia. So, I had to wait when it was finally done. Just try to imagine I booked hotel 10 days in advance!!! So, reservation team couldn't do it within 10 days before my arrival. As a result of this obvious mistake I was given the room in the lowest block allocated very far from main facilities and definitely with the worst view. However, I was told that I'll be moved to the better block and room with better view the next dat after some guests would checked out. It never happened. When I was checking out I asked the same receptionist why I wasn't moved to other room as was promised. I was tod - sorry, we had a wedding....:-))) I wanted to ask, does it mean that you didn't know about the wedding event in your Facilities the day before when you promised to move me to the better room??? I had a problems to get connected to wifi cuz my last name was input in the system with error. So, hotel IT Manager interference was required to solve this issue. Finally it was done. The electrical power card switch at the.room entrance was faulty. So, when I returned back to my room in the evening I was not capable to put on the lite in the room and I had to call to reception for assistance. When Finally one employee arrived to help me, he explained that this switch has a problem and I need to insert the card in a special way pushing it out of the wall.. ##### Alex Stayed 2 nights in Nov 2017 ### 10/10 Excellent #### Benjamin Oct 18, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Oasis in the desert (so to speak). Generally amazing! Food not so great! Service hit and miss! A few of the staff (young James, for example, top class!) some of the staff, mainly female, could have been more forthcoming. A smile here and there goes a long way! ##### Benjamin Stayed 2 nights in Oct 2017 ### 4/10 Poor #### altha, atlanta georgia Sep 12, 2017 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Hotel needs an up grade The room smelled like mold the curtains . Were old and dirty. As well as the closets. The staff was very nice. The electricity kept going out numerous times that was very frustrating. The rooms need to be upgraded or the curtains need to be washed a few times a year ##### altha Stayed 2 nights in Sep 2017 ### 8/10 Good #### Richard, Kampala Aug 27, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice rooms Getting to the hotel is not fun but when you reach, place is great. Reception was warm and welcoming. The ambience is just marvelous. Will be back ##### Richard Stayed 1 night in Aug 2017 ## Expedia's Latest Trends ### Hotels > [Hotels in Belltown](https://www.expedia.ca/Belltown-Seattle-Hotels.0-n6237231-0.Travel-Guide-Filter-Hotels) > > [Cheap Hotels in Barrie](https://www.expedia.ca/Barrie-Hotels-Cheap-Hotels.0-0-d6692-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Green Acres Motel](https://www.expedia.ca/Toronto-Hotels-Green-Acres-Motel.h66917932.Hotel-Information) > > [Embassy Suites by Hilton Niagara Falls Fallsview](https://www.expedia.ca/Niagara-Falls-Hotels-Embassy-Suites-By-Hilton-Niagara-Falls-Fallsview.h918001.Hotel-Information) > > [Canopy by Hilton Minneapolis Mill District](https://www.expedia.ca/Minneapolis-St-Paul-Hotels-Canopy-By-Hilton-Minneapolis-Mill-District.h26945095.Hotel-Information) > > [Iberostar Waves Dominicana - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Iberostar-Dominicana-All-Inclusive.h487019.Hotel-Information) > > [Sandman Signature St. John's Hotel](https://www.expedia.ca/St-Johns-Hotels-Sandman-Signature-St-Johns-Hotel.h22672900.Hotel-Information) > > [Romantic Hotels in Niagara Falls](https://www.expedia.ca/Niagara-Falls-Hotels-Romantic-Hotel.0-0-d6023515-tRomanticHotel.Travel-Guide-Filter-Hotels) > > [1 Hotel Toronto](https://www.expedia.ca/Toronto-Hotels-1-Hotel-Toronto.h2920159.Hotel-Information) > > [All Inclusive Resorts and Hotels in Paradise Island](https://www.expedia.ca/Paradise-Island-Hotels-All-Inclusive-Hotel.0-0-d2793-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [All Inclusive Resorts and Hotels in Thailand](https://www.expedia.ca/Destinations-In-Thailand-All-Inclusive-Hotel.0-0-d178-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Arc la Rambla](https://www.expedia.ca/Barcelona-Hotels-Arc-La-Rambla.h560394.Hotel-Information) > > [Torre a Cona Wine Estate](https://www.expedia.ca/Rignano-SullArno-Hotels-Torre-A-Cona-Wine-Estate.h42059842.Hotel-Information) > > [Comfort Inn Trois-Rivières](https://www.expedia.ca/Trois-Rivieres-Hotels-Comfort-Inn-Trois-Rivieres.h6061.Hotel-Information) > > [Luna Palace Hotel and Suites](https://www.expedia.ca/Mazatlan-Hotels-Luna-Palace-Hotel-And-Suites.h522203.Hotel-Information) > > [Kampala Serena Hotel](https://www.expedia.ca/Kampala-Hotels-Kampala-Serena-Hotel.h2210670.Hotel-Information) > > [All Inclusive Resorts and Hotels in Cozumel](https://www.expedia.ca/Cozumel-Hotels-All-Inclusive-Hotel.0-0-d180033-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [Hotels near Montreal Biodome](https://www.expedia.ca/Montreal-Biodome-Hotels.0-l6072555-0.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Pearson Intl. to TYO-All Airports](https://www.expedia.ca/lp/flights/yyz/tyo/toronto-to-tokyo) > > [Flights from Calgary (YYC) to Silao (BJX)](https://www.expedia.ca/lp/flights/yyc/bjx/calgary-to-leon) > > [Flights from Toronto (YYZ) to Calgary (YYC)](https://www.expedia.ca/lp/flights/yyz/yyc/toronto-to-calgary) ### Cars ### Activities ### Packages > [Cape Liberty Cruise Port](https://www.expedia.ca/Cape-Liberty-Cruise-Port-Bayonne.d6333883.Vacation-Attraction) ### General