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Kampala Serena Hotel

5.0 star property
Luxury hotel with 6 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Kampala Serena Hotel

Couples treatment rooms, sauna, hot tub, steam room, body treatments
Indoor wedding
Interior
2 bars/lounges, Champagne bar
6 restaurants, breakfast, lunch, dinner served; French cuisine

Popular amenities

  • Bar
  • Spa
  • Room service
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View

Junior Suite, Garden View

Junior Suite, Garden View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 614 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, Garden View

Club Room, Garden View

Club Room, Garden View

Highlights

Soundproofed
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
Egyptian cotton linens
  • 581 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room, Garden View

9.6 out of 10
Exceptional
(13 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 506 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Room, Courtyard View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 506 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Courtyard View

Superior Room, Courtyard View

Superior Room, Courtyard View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
Egyptian cotton linens
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Kintu Road, Kampala, 256

What's nearby

  • The Parliament of the Republic of Uganda - 8 min walk - 0.7 km
  • Uganda Golf Course - 10 min walk - 0.9 km
  • Makerere University - 2 min drive - 2.3 km
  • The Acacia Mall - 3 min drive - 2.2 km
  • Embassy of the United States - 3 min drive - 3.0 km

Getting around

  • Entebbe Intl. Airport (EBB) - 39 min drive

Restaurants

  • ‪The PUB - ‬11 min walk
  • ‪Yujo Izakaya - ‬6 min walk
  • ‪Garden City Rooftop - ‬10 min walk
  • ‪Lotus Mexicana Cantina and Beach Bar - ‬4 min walk
  • ‪Asian Fusion Restaurant - ‬8 min walk

About this property

Kampala Serena Hotel

Luxury family-friendly hotel located in Nakasero
Consider a stay at Kampala Serena Hotel and take advantage of a poolside bar, a terrace, and an art gallery on site. Treat yourself to a massage, a manicure/pedicure, or a body scrub at Serena Maisha Spa, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and French cuisine. Yoga classes and Pilates classes are offered at the health club; Kampala Serena Hotel also has a coffee shop/cafe, a garden, and a hair salon. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, express check-in, and babysitting (surcharge)
  • Tour/ticket assistance, massage treatment rooms, and free newspapers
Room features
All 152 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-friendly workspaces.
Other amenities include:
  • Highchairs and baby baths
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Rainfall showers, designer toiletries, and separate tubs/showers
  • 32-inch Smart TVs with premium channels
  • Daily housekeeping, desks, and phones

Languages

English, French

Similar properties

2 bars/lounges, poolside bar

Sheraton Kampala Hotel

  • Pool
  • Spa
  • Kids pool
  • Parking included
8.2 out of 10, Very good, 203 reviews
The price is CA $247
CA $294 total
includes taxes & fees
Sep 1 - Sep 2
Sheraton Kampala Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Champagne Bar
  • Explorer Italian Bistro
  • Pool Side Restaurant
  • The Lakes Restaurant
  • The Pearl Restaurant

Things to do

  • Art gallery
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Winery release events
  • Yoga classes

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Children's pool
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Business center
  • Conference center (10,290 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2003
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for UGX 150.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 61491

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the health club
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Frequently asked questions

Does Kampala Serena Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–6:00 PM.

How much does it cost to stay at Kampala Serena Hotel?

As of Aug 2, 2025, prices found for a 1-night stay for 2 adults at Kampala Serena Hotel on Sept 2, 2025 start from CA $282.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kampala Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kampala Serena Hotel?

Self parking and valet parking are free at this property.

What time is check-in at Kampala Serena Hotel?

Check-in start time: noon; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Kampala Serena Hotel?

Check-out is at 10 AM.

Does Kampala Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of UGX 242750 per person applies.

Where is Kampala Serena Hotel located?

This family-friendly Kampala hotel is located in the business district, within a 15-minute walk of Uganda Golf Course, Independence Monument, and The Parliament of the Republic of Uganda. Owino Market/Kampala and Embassy of France are also within 1 mi (2 km).

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Kampala Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 160 out of 207 reviews
Rating 8 - Good. 34 out of 207 reviews
Rating 6 - Okay. 7 out of 207 reviews
Rating 4 - Poor. 3 out of 207 reviews
Rating 2 - Terrible. 3 out of 207 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mitsuhiro

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel.
Stayed 3 nights in Jun 2025

10/10 Excellent

Didier

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to be
Stayed 4 nights in Jul 2025

10/10 Excellent

Decolby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serena
Stayed 1 night in Jul 2025

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 5 nights in Jun 2025

10/10 Excellent

Rudo

Liked: Cleanliness, amenities, property conditions & facilities
Comfort, ambiance, staff- amazing! The personalized welcome letter and fruit basket was really appreciated! I hadn’t stayed at the Serena for many years and was happy to see that the good standards has been maintained. I will be back!
Stayed 3 nights in Jun 2025

10/10 Excellent

irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast isn’t included
Stayed 1 night in Jun 2025

10/10 Excellent

Momodou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kampala Serena never dissapoints. Great service, nice, comfortable and wide rooms and great food served by very friendly professionals.
Stayed 3 nights in Apr 2025

6/10 Okay

Martin

Liked: Cleanliness, staff & service, property conditions & facilities

Nice building

Clean hotel. Nice pool.Good food $$$ Service is excellent. Don't use hotel's transportation
Stayed 2 nights in Apr 2025

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park like property in nice district. Helpful staff. Buffet dinner was fair- I was sickened, possibly by warm food at the buffet.
Stayed 1 night in Feb 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

beautiful hotel

so comfortable and clean. Shower was wonderful. Plan on coming back again!
Stayed 1 night in Jan 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and quiet environment!. Room service is great.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nassim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely upscale property in the city centre of Kampala. It is within a short drive from the town's business centre and nicest international standard restaurants. The hotel itself is very nice, with top notch security, good food and nice rooms. We really enjoyed the Swimming Pool which is well above anything we expected, with its waterfall and greenery.
Stayed 1 night in Mar 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
The best place to stay in Kampala. Beautiful safe the best breakfast in Uganda. I always love this place when I come here.
Stayed 2 nights in Dec 2024

10/10 Excellent

Momodou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply excellent place to stay
Stayed 2 nights in May 2024

8/10 Good

Elizabeth

I had a good experience but the room I got had no reliable access to WiFi . The food is ok and most of the staff were friendly and helpful
Stayed 4 nights in Jan 2025

10/10 Excellent

Maddaline

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional Service!
Stayed 6 nights in Jan 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent service. Will stay here in the future for sure.
Stayed 6 nights in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Had some issues with the lighting in the room and takes forever for the water to warm but overall an excellent place to stay! The staff is amazing in every way!!I I will book again with Serena on my next trip to Uganda.
Stayed 8 nights in Dec 2024

10/10 Excellent

Momodou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best place to stay in Kampala
Stayed 1 night in Nov 2023

10/10 Excellent

FARUK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The steam bath too old
Stayed 2 nights in Jan 2025

10/10 Excellent

Khalil

Great
Stayed 1 night in Oct 2024

8/10 Good

Cheikh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food was good, staff were very professional and helpful. Buffet was outstanding and the chefs were quite happy to explain the dishes and help me explore Ugandan food. The gym is well equipped.
Stayed 7 nights in Sep 2024

10/10 Excellent

Faridah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 4 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel with friendly and professional staff. We will definitely come back again
Stayed 3 nights in Jul 2023

10/10 Excellent

Tijuana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Property

Great hotel and beautiful setting. My only issue was that the bed was not that comfortable so I had a bit of difficulty sleeping.
Stayed 2 nights in Oct 2023