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Overview of Kampala Serena Hotel

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Guest reviews

4.7 / 5Exceptional
114 reviews
Guests rated this property 4.8/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free parking

Map

Highlights

Popular LocationUganda Golf Course8 min walk
Popular LocationThe Parliament of the Republic of Uganda11 min walk
Popular LocationEmbassy of France17 min walk
AirportEntebbe (EBB-Entebbe Intl.)39 min drive

Choose dates to view prices

  • Deluxe Room

    Room amenities

    • 506 sq ft
    • Sleeps 3
    More details
  • Executive Room

    Room amenities

    • 560 sq ft
    • Sleeps 4
    More details
  • Business Suite

    Room amenities

    • 1023 sq ft
    • Sleeps 3
    More details

About this area

Kampala

Located in Kampala, Kampala Serena Hotel is in the city centre. Uganda National Museum and Ndere Cultural Centre are cultural highlights, and travellers looking to shop may want to visit The Acacia Mall and Metroplex Shopping Mall.

Map
Popular Location

What's nearby

  • Uganda Golf Course - 8 min walk
  • The Parliament of the Republic of Uganda - 11 min walk
  • Embassy of France - 17 min walk
  • Embassy of Sweden - 20 min walk
  • Kibuli Mosque - 11 min drive

Getting around

  • Entebbe (EBB-Entebbe Intl.) - 39 min drive

Restaurants

  • The Pearl Restaurant — 1 min walk
  • Explorer Italian Bistro — 1 min walk

About this property

Kampala Serena Hotel

Family-friendly hotel with 6 restaurants and full-service spa
Along with 6 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free buffet breakfast, free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club and a bar/lounge. All 152 rooms offer free WiFi and free wired Internet, Smart TVs with satellite channels, and comforts such as pillowtop beds and Egyptian cotton sheets. Other amenities available to guests include balconies, 24-hour room service and minibars.
Kampala Serena Hotel offers 152 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 32-inch Smart televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, slippers, designer toiletries and bidets.
This Kampala hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Free valet parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Limo/town car service

Food and drink

Free buffet breakfast available daily 6 AM–10 AM
6 restaurants and 1 coffee shop/cafe
2 bars/lounges and 1 poolside bar
24-hour room service

Things to do

Aerobics classes
Children's pool
Fitness centre
Full-service spa
Outdoor pool
Pilates classes
Sauna
Steam room
Winery release events
Yoga classes

Family friendly

Baby bath
Babysitting/childcare (surcharge)
Children's pool
Free cots/infant beds
High chair
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Snack bar/deli

Conveniences

Banquet hall
Lift
Free newspapers in reception
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Hair salon
Laundry facilities
Luggage storage
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
French

Business services

16 meeting rooms
Business centre
Conference centre (10290 square feet of space)

Outdoors

Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

8 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - swedish
Massage/treatment rooms
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Down comforter
Egyptian cotton sheets
Free cots/infant beds
Linens
Pillow menu
Pillow-top mattress
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bidet
Designer toiletries
Hairdryer
Rainfall showerhead
Separate bathtub and shower
Shampoo
Soap
Toilet paper
Towels

Entertainment

32-inch smart TV
Films for purchase
Premium channels
Satellite channels

Food and drink

Free bottled water
Minibar

Outdoor space

Balcony

More

Connecting rooms available
Desk
Free newspapers (weekdays)
Iron/ironing board
Laptop-friendly workspace
Local maps
Phone
Safe
Slippers
Turndown service

Policies

Check-in

Check-in between noon and 6:00 PM
Late check-in subject to availability
Express check-in

Check-out

Check-out before 10 AM

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property for check-in information
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to get details

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for UGX 373461.
Free cots (infant beds)

Property payment types

JCB International
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the health club
Guests under 18 years old are not allowed in the spa

Property is also known as

Kampala Serena Hotel
Kampala Serena

Frequently asked questions

Can I cancel my reservation for free at Kampala Serena Hotel and receive a full refund?
Yes, Kampala Serena Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Kampala Serena Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 6:00 PM.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Kampala Serena Hotel?
Self-parking and valet parking are free at this property.
What time is check-in at this property?
Check-in is from noon to 6:00 PM. Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at 10 AM.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of UGX 242750 per person, one-way, applies.
Where is Kampala Serena Hotel located?
This family-friendly Kampala hotel is located in the business district, within a 15-minute walk of Uganda Golf Course and The Parliament of the Republic of Uganda. Embassy of France and Embassy of Sweden are also within 1 mile (2 km).

Guest reviews

4.7
Exceptional
5 - Excellent
89
4 - Good
22
3 - Okay
2
2 - Mediocre
0
1 - Poor
1
4.8
Cleanliness
4.6
Service and Staff
4.7
Amenities
4.7
Property condition

1/5

    This traveller didn’t leave comments with their review
    Stayed 3 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Excellent food options. Nice pool, sauna, steam room. Very helpful staff. Comfortable room and amenities.

    Stayed 1 night in Feb 2020

    5/5 Excellent

      This traveller didn’t leave comments with their review
      Stayed 1 night in Feb 2020

      5/5 Excellent

      • Liked: Staff & service

      The location is excellent. Every aspect of the hotel is excellent- swimming pool and the gym, breakfast, service and so on.

      Stayed 1 night in Feb 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Beautiful hotel

      It was my first time to stay at the Serena and I must say it is the best hotel in Kampala by some distance. Excellent food and service all over the hotel. Having been involved in the terror attack at the DusutD2 in Kenya my only concern is the lack of top security, given the amount of westerners staying plus it is a regular host for Ugandan hierarchy. Sniffer dogs are a must and higher walls. There are 2 ineffective security checks and you can avoid the 2nd one by walking to the right of reception in to the restaurant.Worrying

      Stayed 3 nights in Jan 2020