Indoor pool, sun loungers

Reviews of The Thompson Hotel

3 out of 5
The Thompson Hotel
650 Victoria St, Kamloops, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 376 out of 1006 reviews" "
Rating 8 - Good. 367 out of 1006 reviews" "
Rating 6 - Okay. 148 out of 1006 reviews" "
Rating 4 - Poor. 61 out of 1006 reviews" "
Rating 2 - Terrible. 54 out of 1006 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Travelled with family and small children
Lucas? at the front deserves praise. All I can say.
Stayed 1 night in Mar 2024
Response from Sandy on Mar 26, 2024
Good morning ! Thank you for the lovely review we are locally owned family business, priding ourselves in our guest services and uniqueness of our property. We look forward to hosting you in the future and yes Lucas is amazing!! Kind regards,

10/10 Excellent

Ellen

Travelled with family
Liked: Staff & service, amenities
Staff at front desk so friendly and informative. Fun game area and nice pool and hot tub.
Stayed 1 night in Mar 2024
Response from Sandy on Mar 26, 2024
Good morning ! Thank you for the lovely review we are locally owned family business, priding ourselves in our guest services and uniqueness of our property. We look forward to hosting you in the future. Kind regards,

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Friendly staff. Nothing was a problem. Arrived early and they bent over backwards to have a room available. Could not fault it. Thanks
Stayed 2 nights in Mar 2024
Response from Sandy on Mar 26, 2024
Good morning ! Thank you for the lovely review we are locally owned family business, priding ourselves in our guest services and uniqueness of our property. We look forward to hosting you in the future. Kind regards,

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the games room
Stayed 1 night in Mar 2024
Response from Vivek on Mar 17, 2024
Good afternoon Marie, thank you for the wonderful review! A pleasure hosting you, we look forward to your return visit! Kind regards, The Thompson Hotel Team

8/10 Good

Blaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown and the curling rink.
Stayed 2 nights in Mar 2024
Response from Sandy on Mar 11, 2024
Good afternoon Joseph, thank you for the wonderful review! A pleasure hosting you, we look forward to your return visit! Kind regards.

8/10 Good

bakang

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Sandy on Mar 8, 2024
Good afternoon, thank you for the review. We look forward to hosting you in the future ! Kind regards, Sandy

10/10 Excellent

Josh

Stayed 2 nights in Mar 2024
Response from Sandy on Mar 26, 2024
Good morning ! Thank you for the lovely review we are locally owned family business, priding ourselves in our guest services and uniqueness of our property. We look forward to hosting you in the future. Kind regards,

6/10 Okay

Jon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sandy on Mar 8, 2024
Good afternoon, thank you for the review. We look forward to hosting you in the future ! Kind regards, Sandy

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here 30 years ago and is still amazing:) Thank you 😊
Stayed 1 night in Feb 2024
Response from Sandy on Feb 26, 2024
Good morning Lynn, thank you for the lovely review ! We look forward to hosting you in the future. Kind regards, Sandy

6/10 Okay

Don

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The parking lot was very icy and slippery requires some sand or some sort of traction or ice melt spread.
Stayed 1 night in Feb 2024
Response from Sandy on Feb 18, 2024
Good afternoon Don, thank you for the review. We appreciate your feedback.

6/10 Okay

Misty

Stayed 3 nights in Feb 2024
Response from Sandy on Mar 26, 2024
Good morning ! Thank you for the review we are a locally owned family business, priding ourselves in our guest services and uniqueness of our property. We look forward to hosting you in the future. Kind regards,

4/10 Poor

Trevor

Disliked: Property conditions & facilities
The parking sign states a clearance of 6’6” and my suv is just over 6’1”. However the roof of my suv made contact with something in the parking area and I now have a dent and the paint is scraped. I emailed the hotel and called and have yet to hear back. That was December 29!! Other than that the stay was good. The lady at the front desk as very nice . The neighborhood is a little sketchy though.
Stayed 1 night in Dec 2023
Response from Sandy on Feb 6, 2024
Good morning Trevor, thank you for the review, management is looking into the concern. Kind regards, Sandy

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was conveniently located and walkable! Lots of dining options within walking distance. The staff was friendly and helpful.
Stayed 3 nights in Jan 2024
Response from Sandy on Jan 29, 2024
Good morning Robert, thank you for the lovely review! We are a locally owned family business priding ourselves in the level of service we provide and the uniqueness of our property. We look forward to hosting you in the future. Kind regards, Sandy

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sandy on Jan 22, 2024
Good morning, thank you for your review! We are a locally owned family business , priding ourselves in our guest services and uniqueness of the property. We look forward to hosting you in the future. Kind regards.

8/10 Good

amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sandy on Jan 29, 2024
Good afternoon Amanda, thank you for the lovely review! We are a locally owned family business priding ourselves in the level of service we provide and the uniqueness of our property. We look forward to hosting you in the future. Kind regards, Sandy

8/10 Good

Carey

Liked: Cleanliness, staff & service, property conditions & facilities
Great for kids and group events.
Stayed 1 night in Jan 2024
Response from Sandy on Jan 15, 2024
Good afternoon thank you for the review , we look forward to hosting you in the future !

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sandy on Jan 8, 2024
Good morning thank you for the review, we look foward to hosting you in the future. Kind regards.

6/10 Okay

Ian

Liked: Staff & service
Disliked: Property conditions & facilities
Pidgeons squeaking and pooping on window ledge. Breakfast was $8 for cold sausage and eggs. Cheap cheap . Next time will be staying at thedelta more money but probably worth it
Stayed 1 night in Dec 2023
Response from Sandy on Jan 8, 2024
Good morning Ian thank you for the review. We are in the process of working on a pigeon solution for those rooms effected, Kamloops itself is known for it's pigeon population. Breakfasts are priced affordable to fit within travelling budgets. Happy New Year.

10/10 Excellent

Heather

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Thompson Hotel in Kamloops,BC is a hidden gem. Located conveniently downtown, they offer amazing prices and the amenities are the best in town. Pool, Hot Tub, Arcade, Theatre, etc. Can not rave about this place enough!! Family friendly but also great for solo and couples!! Thank you!
Stayed 1 night in Dec 2023
Response from Pav M on Feb 5, 2024
Thank you Heather !! we appreciate you and your kind words, we hope to welcome you back soon :)

6/10 Okay

Brice

Stayed 2 nights in Dec 2023
Response from Sandy on Jan 15, 2024
Good afternoon thank you for the review , we look forward to hosting you in the future !

10/10 Excellent

Alisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were great! Room was clean and comfy, just the train going by in the middle of the night blasting its horn was not so great.
Stayed 1 night in Dec 2023
Response from Sandy on Dec 27, 2023
Good afternoon, thank you for the review yes Kamloops is known for their trains. We look forward to hosting you in the future. Kindest regards, Sandy

6/10 Okay

Shane

Stayed 1 night in Dec 2023
Response from Sandy on Dec 27, 2023
Good afternoon, thank you for the review, we look forward to hosting you in the future. Kind regards.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sandy on Dec 23, 2023
Good afternoon, thank you for the lovely review! We look forward to hosting you in the future. Kind regards, Sandy

10/10 Excellent

deb

Stayed 1 night in Dec 2023
Response from Vivek on Jan 7, 2024
Good afternoon, thank you for the lovely review! We look forward to hosting you in the future. Kind regards, Vivek

4/10 Poor

Hailey

Stayed 1 night in Dec 2023
Response from Sandy on Dec 23, 2023
Thank you for the review.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sandy on Dec 23, 2023
Good afternoon, thank you for the lovely review! We look forward to hosting you in the future. Kind regards, Sandy

2/10 Terrible

Kyla

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
I didnt like how i couldn't even check in for my sister and neice being the account holder and authorizing my credit card for the incidentals and payment and being told its not allowed if im not staying there with her at that exact moment. When i was in the middle of a big move. We went elsewhere and had no issues at all
Stayed 2 nights in Dec 2023
Response from Sandy on Dec 23, 2023
Thank you for the review.

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sandy on Dec 9, 2023
Good afternoon, thank you for the feedback, we are a locally owned family business, priding ourselves in our guest services and uniqueness of the property. We look forward to hosting you in the future. Kind regards,

10/10 Excellent

Zenith

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sandy on Dec 9, 2023
Good afternoon, thank you for the feedback, we are a locally owned family business, priding ourselves in our guest services and uniqueness of the property. We look forward to hosting you in the future. Kind regards,

10/10 Excellent

Zenith

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Sandy on Dec 8, 2023
Good afternoon , thank you for the lovely review, we are a locally owned family business. We do pride ourselves in our guest service and uniqueness of the property. We look forward to hosting you in the future.

8/10 Good

Daniela

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is on the older side but looks clean and the staff was very helpful. The room was clean and comfy. Good find for the price!
Stayed 2 nights in Nov 2023
Response from Sandy on Dec 8, 2023
Good afternoon Daniela, thank you for the lovely review, we are a locally owned family business. We do pride ourselves in our guest service and uniqueness of the property. We look forward to hosting you in the future.

8/10 Good

Kevin

Stayed 1 night in Nov 2023
Response from Sandy on Dec 23, 2023
Good afternoon, thank you for the lovely review! We look forward to hosting you in the future. Kind regards, Sandy

10/10 Excellent

Colleen

Stayed 7 nights in Nov 2023
Response from Sandy on Dec 23, 2023
Good afternoon, thank you for the lovely review! We look forward to hosting you in the future. Kind regards, Sandy

2/10 Terrible

Casey

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like it
Stayed 1 night in Nov 2023
Response from Sandy on Dec 4, 2023
Thank you for the review, your reservation was cancelled before your stay. Kind regards,

10/10 Excellent

Sandi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the kindness and old school atmosphere. Really liked the staff working hard behind the front desk. Thanks!
Stayed 1 night in Nov 2023
Response from Sandy on Dec 4, 2023
Hi Sandi, thank you for the lovely review, we look forward to hosting you in the future. Kind regards

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Nov 2023
Response from Skander K on Nov 8, 2023
Dear Philip, Thank you for your perfect rating! We appreciate your support and hope to welcome you back soon.

8/10 Good

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the arcade games!
Stayed 1 night in Nov 2023
Response from Skander K on Nov 8, 2023
Dear Ashley, We're delighted to hear that the kids enjoyed the arcade! We aim to make your stay memorable, and we hope to see you again soon.

10/10 Excellent

SUSAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived we were greeted by a very nice young man. Being it was only 1pm, he said our room was ready and we could have the keys right away. We settled in then went to pickup our grandkids to come for a swim with us and play in the arcade. My only complaint is that when we went down for breakfast at 6:30, the start time, we were told the bistro people were running late. So we went up to room and packed but by the time we came down, they were still going to be 20 min before they arrived. This would mean at least 40 min until we could eat. We chose to go somewhere else for our breakfast. Also 1 pack of coffee in the room is not enough especially if you do not offer it in the lobby like most other hotels do!
Stayed 1 night in Oct 2023
Response from Sandy on Nov 1, 2023
Good morning Susan we appreciate your feedback. Our bistro staff rely on local transit at times it is unreliable. We would love to be able to offer you a complimentary breakfast on your next visit with the grandkids. I will reach out to your directly Susan. Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for a curling bonspiel so, having the hotel right next door to the rink, was amazing.
Stayed 3 nights in Oct 2023
Response from Sandy on Nov 1, 2023
Good morning, thank you for the lovely review ! It was a pleasure hosting the curlers, we forward to hosting you in the future. Kind regards.

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sandy on Oct 31, 2023
Good morning Tamara, thank you for the lovely review ! We look forward to hosting you in future visits. Kind regards.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a fantastic stay. Staff are always friendly and helpful rooms are always clean.
Stayed 3 nights in Oct 2023
Response from Skander.K on Oct 30, 2023
Hello Jessica,Thank you for your kind words! We're delighted to hear you had a great experience. We look forward to welcoming you back soon.

6/10 Okay

Michelle, VERNON

Stayed 2 nights in Oct 2023
Response from Sandy on Oct 28, 2023
Good afternoon Michelle, thank you for the review, we value and appreciate guest feedback! We look forward to hosting you in the future. Kind regards.

8/10 Good

Catherine

Stayed 1 night in Oct 2023
Response from Sandy on Oct 27, 2023
Good morning Catherine, thank you for the review. We value and appreciate guest feedback. We look forward to hosting you in the future. Kind regards,

10/10 Excellent

Kyla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space all around to the staff to environment
Stayed 2 nights in Oct 2023
Response from Sandy on Oct 24, 2023
Good morning Kyla, Thank you for choosing to stay at our hotel, we deeply appreciate your kind words. It was a pleasure hosting you, and we hope to welcome you back soon for another memorable stay.

10/10 Excellent

Maha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations. Amazing customer service.
Stayed 1 night in Sep 2023
Response from Skander K on Oct 16, 2023
Hello Maha, Thank you for choosing to stay at our hotel, we deeply appreciate your kind words. It was a pleasure hosting you, and we hope to welcome you back soon for another memorable stay.

8/10 Good

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sandy on Oct 14, 2023
Good afternoon Kelsey, thank you for the lovely review! We are a locally owned family business priding ourselves in our guest services, cleanliness and uniqueness of our property. We look forward to hosting you in the future. Kind regards,

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service
The team at Thompson were wonderful!
Stayed 1 night in Oct 2023
Response from Sandy on Oct 14, 2023
Good afternoon Kelsey, thank you for the lovely review! We are a locally owned family business priding ourselves in our guest services, cleanliness and uniqueness of our property. We look forward to hosting you in the future. Kind regards,

2/10 Terrible

Courtney

Stayed 1 night in Oct 2023
Response from Sandy on Oct 31, 2023
Good morning, thank you for the review. I will reach out to you with regards to your stay. Kind regards.

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, fab location and parking a real bonus, perfect for our one night stop between Whistler and Jasper
Stayed 1 night in Oct 2023
Response from Sandy on Oct 10, 2023
Good morning Tracey, thank you for lovely review! We are a locally owned family business priding ourselves in our guest services, cleanliness of our hotel and uniqueness! We look forward to hosting you in the future. Kind regards,

6/10 Okay

Dennis

Travelled with family
Liked: Staff & service
Mediocre
Small rooms, small bathrooms with no fan. Hotel has thin walls. Can hear everything between rooms. We had our 8 month old with us and hope we didn't disturb guests. Overall not bad. But breakfast was a bust! Time to step it up Thompson!
Stayed 1 night in Sep 2023
Response from Sandy on Oct 2, 2023
Good morning thank you for the review, No noise complaints, most guests are aware that babies are not on a clock. Our bistro style breakfasts appeal to a wide genre of guests. Kind regards,