Dear guest, Your feedback is important to us and we are sorry to hear that your stay wasn’t according to your expectations,Your comments about breakfast will be shared with our food and beverage team for consideration, and we hope that you still found some tasty options tostart your day. Additionally, our housekeeping team will ensure our rooms are clean and ready for future guests.Thank you for reaching out, and we hope you had a safe trip ahead.

Dear guest, Though we are grateful you chose us to host your stay, we regret that you didn’t have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your time with us, as thiswill allow our dedicated team to make the appropriate changes and improvements. We wish you well and hope you’Il consider giving us another try someday.

Thank you so much for your feedback, we apologize for not meeting your service expectation I will definitely bringthis to the attention of our front office and. housekeeping staff. Your valuable comment will help us improve our services. Hope you have a good day!

Dear Hon Ming,Thank you for taking the time to share your thoughts with us. We are glad that our team made a positive impact on your stay and was able to help you book the accommodation that you wanted. However, we are disheartened that we were unable to meet all of your expectations. We know that we can deliver a better experience than this, and we hope you'll join us again in the future so we can prove it.

Dear guest, While we appreciate your feedback, we are disappointed that this was your impression of our hotel. Cleanliness and hospitality are important, and our team will ensure that nothing but stellar service with a smile is provided on all occasions and that our rooms are up to our high standards. We hope you had a safe trip home, and please consider us for your future accommodations in Kamloops."

Providing clean and comfortable accommodations is always our goal, and we apologize for any ways that we may havefallen short of that this time around. You can be confident that our housekeeping team will be giving your room the attention it deserves, and we hope that you will allow us another chance to impress you in future.