Restaurant

Reviews of Hospitality Kalgoorlie, SureStay Collection by Best Western

3.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 167 out of 593 reviews" "
Rating 8 - Good. 296 out of 593 reviews" "
Rating 6 - Okay. 98 out of 593 reviews" "
Rating 4 - Poor. 26 out of 593 reviews" "
Rating 2 - Terrible. 6 out of 593 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Stephan

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
OLD small rooms, cracked wall sound from neighboring room filters through. very small parking area at room, tree right where car door opens, had to reverse out as no room to turn around.
Stayed 1 night in Mar 2024
Response from Amanda H on Mar 18, 2024
Hi Stephan - so sorry we did not quite meet your expectations. We appreciate your feedback and we wish you safe and happy travels ahead.

8/10 Good

Linda, Delta

Travelled with partner
Nice pool and dining area but rooms could do with some updates.
Stayed 2 nights in Feb 2024
Response from Amanda H on Mar 5, 2024
Thanks Linda - yes, we are an oldie but a (retro) goodie! We have recently refurbished the pool and reception - and slowly updating our rooms too. In the transition time, we pride ourselves on our cleanliness and comfortable beds. Thank you for staying with us and we hope to welcome you back next time you may be in town.

2/10 Terrible

Brad

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Power outage in the area and the hotel didn’t let us know before we travelled there, so no lights or power on a 40 degree day. Told us to leave windows open but sign on door said not too, had someone come in the pool area hunting for cigarette butts and people lurking in the car park at night.
Stayed 4 nights in Jan 2024
Response from Amanda H on Jan 29, 2024
Hello Brad - so sorry about the power outage which unfortunately we were not made aware of early enough. We do have security checks and cameras to assist should there be unfortunate issues with non-guests in the premises. We apologise that you did not have a great stay with us due to these concerns. We wish you safe and happy travels ahead.

8/10 Good

Debrah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the air conditioner did not circulate the cool air around very good in our room as it was set back in a little alcove from the sleeping area. The bed was comfortable and the pool was very inviting. Suggest perhaps and extra set of towels for pool use.
Stayed 1 night in Jan 2024
Response from Hayden on Jan 23, 2024
Thanks so much Debrah. We have passed your comments on to the Management Team for future improvement of our services.

6/10 Okay

Grant

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The general presentation and cleanliness of the king room was excellent and the bed was one of the most comfortable I've slept in. Having stayed at the Hospitality Kalgoorlie before, a few things didn't live up to expectations. The door was difficult to lock. There was only one light for the whole sleeping area; no lights above bed/bedside lamps etc. No power points within about three or four metres of the bedhead. TV = lacked any "smart" capabilities, so no possibility of casting from my own device, watching streaming services etc.
Stayed 1 night in Jan 2024
Response from Hayden on Jan 23, 2024
Thanks for your feedback Grant. We are pleased that you found the overall cleanliness and presentation of your room to be satisfactory. We are disappointed to hear that you had other issues though. Your feedback has been passed onto the Senior Management team for future improvement of our services.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hayden on Jan 23, 2024
Thanks for scoring us 10/10 Jason. We are really delighted that you had a great time with us.

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room condition was less than expected. The air conditioner was old, inefficient and noisy, and the toilet was an old single flush (press button missing) unit that used a very large volume of water with each flush. There appeared to be no emphasis on simple energy or water conservation measures.
Stayed 1 night in Dec 2023
Response from Hayden on Jan 23, 2024
Thanks for your feedback David. We are disappointed to hear that the room condition did not live up to your expectations.

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean older property. Nice free continental breakfast.
Stayed 1 night in Dec 2023
Response from Hayden on Jan 23, 2024
Thanks Timothy. We are delighted that you enjoyed your continental breakfast.

8/10 Good

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hayden on Jan 23, 2024
Thanks for scoring us 4/5 Lloyd.

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hayden on Jan 23, 2024
Thanks Antoinette. We are delighted to receive 5/5 stars.

10/10 Excellent

Neville

Stayed 1 night in Oct 2023
Response from Hayden on Jan 23, 2024
Thanks so much Neville. We loved receiving 10/10

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed our 2nights, and because we were there in Kalgoorlie for a birthday and they helped us out by holding the birthday cakes x 2 in their kitchen fridge.
Stayed 2 nights in Nov 2023
Response from Hayden on Nov 29, 2023
Thanks Dave. We are delighted that you had a great time with us.

8/10 Good

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very well run and exceptionally clean. Fabulous breakfast included in the price.
Stayed 1 night in Nov 2023
Response from Hayden on Nov 9, 2023
Thanks Pauline. We are delighted you enjoyed your stay with us.

6/10 Okay

Peter

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Hayden on Nov 3, 2023
Thanks for your score of 6/10 Peter.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Clean and comfortable. Some obvious wear on sink in the bathroom, and shower handles (separate hot and cold) were a little tricky and variable in flow. But, very happy with the room and stay.
Stayed 2 nights in Oct 2023
Response from Hayden on Oct 30, 2023
Thanks Tony. We are delighted you enjoyed your stay with us.

10/10 Excellent

Dianne P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hayden on Oct 27, 2023
Thanks for rating us 10/10 Dianne. We are delighted that you enjoyed your stay.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in Kalgoorlie
Friendly staff during easy check-in, room was perfectly adequate, Wi-Fi was fine, bed comfortable. Located by the intersection of two busy roads, we noticed little traffic noise.
Stayed 1 night in Oct 2023
Response from Hayden on Oct 27, 2023
Thanks Robert. We are delighted that you had a great stay with us.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Back Rooms were nice and quiet. Easy Parking in front of your room. Nice and easy to get in and out of. Convenient location slightly out of the hustle and Bussel of the town centre.
Stayed 2 nights in Oct 2023
Response from Hayden on Oct 20, 2023
Thanks Daniel. We are delighted that you found the room clean and quiet. Hope to see you again.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, has nice pool and was a good place to stay...free conti breakfast was good.
Stayed 1 night in Oct 2023
Response from Hayden on Oct 23, 2023
Thanks Peter. We are delighted that you enjoyed your stay.

6/10 Okay

John Wheldon

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The accommodation was fair to good. Bed was very comfortable and the bathroom clean. The complimentary breakfast was very good. I was however disappointed with the evening meal. We only had the choice of a buffet. I felt that the price per person ($38) was far from good value. The food was poor and looked and tasted like it had been in the Bain-Marie for hours.
Stayed 2 nights in Oct 2023
Response from Hayden on Oct 20, 2023
Thanks for your feedback John. We are delighted that you liked your room but disappointed to hear that you didn't enjoy your meal with us and that you found it overpriced.

4/10 Poor

Elliot

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hayden on Oct 16, 2023
Thanks for your time rating our accommodation. We hope you enjoyed exploring the area.

8/10 Good

Sharron

Liked: Cleanliness, property conditions & facilities
Peaceful very clean but needs upgrading
Stayed 2 nights in Sep 2023
Response from Hayden on Oct 16, 2023
Thanks Sharron. We are delighted you found the accommodation peaceful and clean.

10/10 Excellent

Vik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean room. The staff were excellent.
Response from Hayden on Oct 9, 2023
Thanks Vik. We are delighted that you found the room lovely and clean.

8/10 Good

Robyne

Liked: Cleanliness, staff & service, room comfort
Nice break
We Had a lovely time in Kalgoorlie. The staff were helpful. Bed comfortable room and bathroom clean and a good size tv. Good time thanks
Stayed 2 nights in Sep 2023
Response from Hayden on Oct 2, 2023
Thanks Robyne. We are delighted you had a great time with us.

10/10 Excellent

Gail

Travelled with partner
The accomodation was well placed in Kalgoorlie. Quiet. Great staff and restaurant. The breakfast was included in the cost. Dinners were very nice.
Stayed 5 nights in Sep 2023
Response from Hayden on Sep 29, 2023
Thanks Gail. We are delighted that you loved your stay with us.

8/10 Good

Andre

Business traveller
Liked: Amenities, property conditions & facilities
Pleasant stay, nice staff.
Stayed 1 night in Sep 2023
Response from Hayden on Sep 26, 2023
Thanks Andre. We are delighted you enjoyed your stay with us.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good staff with helpful attitude and clean rooms
Stayed 2 nights in Sep 2023
Response from Amanda H on Sep 4, 2023
Hi Brian - it was our pleasure to host you whilst in Kalgoorlie - thank you for your positive review! We do hope to welcome you back next visit to town.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant overnight stay!
Stayed 1 night in Aug 2023
Response from Amanda H on Sep 4, 2023
Cheers Glen! Thanks ever so much for your positive rating! We sincerely appreciate your kind feedback!

10/10 Excellent

Paula

Stayed 2 nights in Aug 2023
Response from Amanda H on Sep 8, 2023
Hi Paula - apologies for our late response! We are delighted with your rating and we do hope to welcome you back next visit to town!

6/10 Okay

Peter

Business traveller
Stayed 2 nights in Aug 2023
Response from Amanda H on Sep 1, 2023
Hi Peter - thank you for staying with us - we do hope that you enjoyed visiting Kalgoorlie. We wish you safe and happy travels ahead.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and friendly staff
Stayed 1 night in Aug 2023
Response from Amanda H on Sep 1, 2023
Hello James - it is always a pleasure to see a 5 out of 5 rating! The team are delighted that you enjoyed our hospitality!

8/10 Good

Glen

Business traveller
Liked: Cleanliness, staff & service, amenities
Quick and pleasant check in.
Stayed 1 night in Aug 2023
Response from Amanda H on Sep 1, 2023
Cheers Glen! Thank you for your kind words and thank you for choosing Hospitality Kalgoorlie as your base whilst in town.

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff pleasant food good comfy bed
Stayed 1 night in Aug 2023
Response from Amanda H on Sep 1, 2023
Hi Jill - it was our pleasure to host you for your stay in Kalgoorlie and we do hope to welcome you back next visit!

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Nice clean place .Could do with a revamp though.Staff are friendly and helpful.
Stayed 1 night in Aug 2023
Response from Hayden on Aug 21, 2023
Thanks Joseph. We are delighted that you found the staff helpful and friendly.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay
Stayed 1 night in Aug 2023
Response from Hayden on Aug 17, 2023
Thanks so much Richard.

6/10 Okay

Bradley

Liked: Staff & service
Dirty bathroom
Stayed 2 nights in Aug 2023
Response from Hayden on Aug 14, 2023
We are disappointed to hear that you found the bathroom dirty. Your feedback has been passed on to the management team for future improvement of our services.

8/10 Good

Pasker

Stayed 2 nights in Aug 2023
Response from Amanda H on Sep 1, 2023
Hi Pasker - we really appreciate you staying at Hospitality Kalgoorlie this visit and we do hope to welcome you back should you be back in town in the future.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pleasant, in pricess of being upgraded
Stayed 1 night in Aug 2023
Response from Hayden on Aug 7, 2023
Thanks so much Andrew. I am delighted that you enjoyed your stay with us.

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service
Recommended. Clean and tidy rooms. Good restaurant. Guest laundry available
Stayed 3 nights in Jul 2023
Response from Hayden on Jul 24, 2023
Thanks Helen. We are delighted that you enjoyed your stay with us.

6/10 Okay

Wayne

Good value for money, but nothing to write home about.
Stayed 2 nights in Jul 2023
Response from Hayden on Jul 20, 2023
Thanks Wayne. We are pleased you found our accommodation good value for money.

8/10 Good

Travis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was good. Very convenient and well priced. The staff were very kind and helpful.
Stayed 1 night in Jul 2023
Response from Hayden on Jul 17, 2023
Thanks Travis. We are delighted that you enjoyed your stay with us.

6/10 Okay

Zak

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Disappointed, reception unmanned and had to find someone tucked away in one of the rooms hidden behind bushes, Was asked the question by several arrivals where’s 25? Water leak on floor in room, complementaries lacking,
Stayed 2 nights in Jul 2023
Response from Hayden on Jul 12, 2023
We are disappointed to hear that you could not find the receptionist and that you were disappointed with our service level during your stay. Your feedback has been taken seriously and escalated to the management team for future improve of our services.

8/10 Good

Jane

Stayed 2 nights in Jun 2023
Response from Hayden on Jun 26, 2023
Thanks Jane. We appreciate you scoring us 8/10

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gold in Kalgoorlie.
Great motel, lovely and helpful staff. Has all the motel requirements. The included continental breakfast is very good. It is on Hannan St, so handy to most things.
Stayed 2 nights in Jun 2023
Response from Hayden on Jun 22, 2023
Thanks so much Peter. We are delighted that you enjoyed your stay with us.

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff rooms need updating.
Stayed 1 night in Jun 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Only a small team but they go the extra mile, and made my stay an enjoyable one. Thank you and a special mention to Ethel at reception. :-)
Stayed 2 nights in Jun 2023
Response from Hayden on Jun 11, 2023
Thanks so much Joseph. We are so delighted that you have enjoyed your stay with us.

10/10 Excellent

Stewart John

Liked: Cleanliness, staff & service, property conditions & facilities
Great parking only stayed overnight
Stayed 1 night in Jun 2023
Response from Hayden on Jun 6, 2023
Thanks so much Stewart. We are delighted that you had great parking!

6/10 Okay

Cristina

Travelled with family
For the price the room was spacious & reasonably clean. We went to the restaurant for dinner & they were offering a buffet style dinner for $38. Very disappointing to be honest, everything was cold, the chops were inedible & tough as nails. The Shepard's pie was very tasteless & the salad looked like a child had made it. Tiny squares of brownie for dessert that were like glue, would not go back there for dinner.
Stayed 1 night in May 2023
Response from Hayden on May 26, 2023
Thanks for you feedback Cristina. We are disappointed to hear that you didn't enjoy your meals with us in the restaurant.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality provided great dining options, the facility was close to town. the room provided comfort, space and access although our room was situated on the first floor, no so good for our knees. Will know next time we book. Being so close to the highway did result with some noisy traffic early in the morning. Overall, our stay was enjoyable.
Stayed 2 nights in May 2023
Response from Hayden on May 23, 2023
Thanks so much for your review Peter. We are delighted that you had an enjoyable experience with us.

10/10 Excellent

Stuart

Stayed 3 nights in Apr 2023
Response from Hayden on May 10, 2023
Thanks Stuart. We are delighted to receive 10/10