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Reviews of Fairfield Inn & Suites by Marriott Kalamazoo

2.5 out of 5
Fairfield Inn & Suites by Marriott Kalamazoo
3303 RETAIL PLACE DR, Kalamazoo, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 144 out of 263 reviews" "
Rating 8 - Good. 56 out of 263 reviews" "
Rating 6 - Okay. 27 out of 263 reviews" "
Rating 4 - Poor. 14 out of 263 reviews" "
Rating 2 - Terrible. 22 out of 263 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Darci, Naperville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and close to were we needed to be. Easy check in and check out. Very clean.
Stayed 1 night in Apr 2024

8/10 Good

D'Nisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised at how clean the room and facilities were. The room was a little smaller than some other hotels, but for the price it met all of our needs and was a good choice for a stay. The breakfast had alot of variety and was tasty. The check in was easy and quick and staff was polite. My only complaint would be that there has only 1 washcloth and 1 hand towel left in our room. Plenty of bath towels were already present though.
Stayed 1 night in Apr 2024

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

JANET

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient to the facility hosting the event I attended
Stayed 1 night in Mar 2024

8/10 Good

Jeff

Stayed 1 night in Mar 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to freeway and construction. Window seemed open, but wasn’t.
Stayed 2 nights in Mar 2024

2/10 Terrible

Kristen

Stayed 1 night in Feb 2024

10/10 Excellent

HEBBE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in waa smooth, room was clean, bed was comfy, very nice and hot shower. The desk staff was great when I needed a few extra things. Breakfast had a good selection and was tasty
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Stayed 1 night in Nov 2023

8/10 Good

Rita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is clean and well maintained. I wish there were more dining choices nearby.
Stayed 1 night in Nov 2023

8/10 Good

James Wai-Tung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and hotel is clean. Friendly staff.
Stayed 1 night in Oct 2023

6/10 Okay

Nancy

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Breakfast was lacking. The surfaces are not kept clean during breakfast. The floor in front of the juice machine was sticky from a spill for 3 days. We left a day early so don't know how long before it will be cleaned. The bed was so uncomfortable we could not get a full nights sleep. I brought the THICK layer of dust on the ledge behind the bench seating in the dining room to the managers attention, she thanked me saying she was glad I had let her know about it. It was still filthy when we left 3 days later. When we left one morning, the entire floor in front of the doors had been mopped with no floor wet floor sign. There is no training or accountability by management. Staff had meeting in front of the building one morning and they also stand right outside the door on their breaks and smoke. Over all a very disappointing stay.
Stayed 5 nights in Oct 2023

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not many eating choices nearby
Stayed 2 nights in Oct 2023

6/10 Okay

Nicole

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice and Comfortable
We stay at a variety of hotels whenever we travel and we travel a fair amount. This hotel is one of the best, all-around offerings at the mid-price point. No frills but what anyone would expect.
Stayed 2 nights in Aug 2023

8/10 Good

Johnny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast nook was way too small. The pool was also too small.
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Jessica

Stayed 1 night in Jul 2023

2/10 Terrible

KRISTY

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
If your interested in a step up from Motel 6..at a Marriott pricetag then this would be the place for you. (No judgment) Terrible customer service skills were displayed by General Management. This is what the world has come to? What happened to the hospitality field? I'll stay home and spend locally! No wonder the local area is a circus. Sad state of, affairs going on in Kalamazoo! 😞
Stayed 2 nights in Jun 2023

10/10 Excellent

maribel mayordomo

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and close to a lot of places. Nice and clean hotel.
Stayed 2 nights in Jun 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was slow and our key didn’t work 2 times. They need more check in help to speed up the process. The breakfast was just ok. Very slow putting things out and providing coffee. The hallway carpets looked new. The room was aged but nice.
Stayed 3 nights in May 2023

10/10 Excellent

Kristina

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
When I arrived for check-in, there were 3 people waiting in line ahead of me, and the front desk person was on the phone with what I assumed with a disgruntled guest - FOREVER! My point being, there should have been someone else available to assist her. Secondly, my room's bathroom only had 1 bath towel and no soap at the sink. The only soap was the body wash in the shower. When I made my reservation, I did indicate there would be 2 guests.
Stayed 1 night in May 2023

6/10 Okay

Treadwell

Business traveller
Disliked: Property conditions & facilities
Hobo fun parking LOt
For starters there is a rusted out trashed truck in the parking lot. My colleague that comes there once a month says its been there for as long as he can remember. A homeless person is sleeping in his car. I only know this because the front left tire is completely flat and he was in it eating breakfast in the mornings when I went to visit my clients. The layout of the breakfast area is just plane stupid you have to walk 20 feet from where the quality paper plates and crappy plastic forks are stored to the serving area. Quality of food does not match the price paid or for a business class hotel. The room was ok. However the Thermostat would not allow you to set to cooling so the room was rather warm. Over all the price paid vs quality of room was just disapointing. I have had much better rooms in Hotel 6 for 2/3rds the cost.
Stayed 2 nights in Apr 2023

10/10 Excellent

Josh

Liked: Staff & service, property conditions & facilities, room comfort
Nice Staff!
There was still garbage in the trash can but the hotel and the staff were awesome! Was hoping for a better breakfast but it was at-least something. Good location centra to the interstate was easily able to walk to the wings center for the concert!
Stayed 2 nights in Apr 2023

2/10 Terrible

Thomas, West Grove

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights, room was never freshened, nor any items restocked. Called when I came back my last night and they offered to bring more towels (which I had plenty of) and no other solutions to the issue.
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean hotel. I wish I would have requested a room on the other side of the building because of the traffic noise from the highway.
Stayed 1 night in Apr 2023

8/10 Good

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean
Stayed 1 night in Feb 2023

2/10 Terrible

Terry-Ann

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I brought my son so that we could have a get away and have a pool to enjoy. Only to find out that the pool was closed. Apparently, there were a few students that were staying at the hotel for a wrestling tournament and someone splashed water on an alarm which triggered the fire alarm. We were in our room at the time and had to evacuate the hotel because the alarm was triggered. As a result, the pool closed. Even though that was one of the main features that we paid for, this amenity was now off limit to us. Secondly, we were told that breakfast ends at 9:30 AM on Saturdays. Once we got downstairs at 8:50 AM we were told by the staff that they are shutting down breakfast. Again, another amenity that we paid for that we were not able to get the full benefits of. Lastly, the manager brought her dogs into the hotel and they stayed during the duration of our stay. They were not service or therapy dogs. Another employee just informed me that the manager gets to do what she wants to do and she wanted to bring her dogs in so the dogs came in with her. I understand that there was a power outage in other areas but to have to listen to the dogs barking throughout the night was a bit much.
Stayed 1 night in Feb 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, very clean and walking distance to the Wings Event Center. Highly recommend and would definitely stay again!
Stayed 1 night in Feb 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Having your name on the TV screen when you go in the room is a nice feature.
Stayed 1 night in Feb 2023

8/10 Good

Srujana

Stayed 1 night in Jan 2023

6/10 Okay

Andrew

Disliked: Cleanliness
The hotel needs to make it easier to extend a visit - do they not want the extra business? A guest should not have to go down to the front desk just to get another key made. Hotel staff should have key delivered, along with a refresh on linens, if needed. Also - they are RIGID about check out time here - more so than anywhere else I’ve stayed. And I know they weren’t sold out so what was the big deal?
Stayed 1 night in Jan 2023

8/10 Good

Michael

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
the property was clean The room was dirty when we got there

4/10 Poor

Jeana

Travelled with group
Disliked: Property conditions & facilities, room comfort
Hostages
Yuck.. for a newly renovated hotel they missed a lot.. the first room we had the wallpaper was curling up, the pillows are nothing..BRING YOUR OWN!!!, the pool is TINY says 28 but no way could 28 people comfortably be in the pool.. we wanted to leave but the OWNER refused to refund us so we felt like hostages.. unless you are handicap there are NO TUBS all walk in showers, and our shower head was grimy.. our purpose in going was so that our 5 yr old daughter could spend time with one of her besties that lives 3 hours away as a Christmas surprise.. the pool was COLD so not much time in there
This is not a zoom this is normal small 3ft 6 to 4 ft 6
The shower head in the room looked grimey..
Stayed 2 nights in Dec 2022
Response from Fairfield Management on Dec 31, 2022
Thank you for sharing your experience at the Fairfield Inn and Suites Kalamazoo!We apologize that we did not meet your standards for your stay. Unfortunately, once deposit is taken for third party bookings, the reservation is no longer valid for cancellation. I apologize Expedia made the situation confusing for you folks.As always, thank you for choosing the Fairfield Inn and Suites Kalamazoo, we hope to see you again soon!

8/10 Good

yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice place. Someone smoke weed in the elevator, but the smell is gone the next day.
Stayed 1 night in Dec 2022
Response from Fairfield Management on Dec 31, 2022
Thank you for taking the time to leave a review about your stay at the Fairfield Inn and Suites Kalamazoo. We apologize for the odor you experienced while ascending to your room. Please inform us if you ever have any issues as such again so we can make your stay as simple and comfortable as possible.As always, thank you for choosing the Fairfield Inn and Suites Kalamazoo, we hope to welcome you again soon!

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
They shouldn't be in the hospitality business!
When you are in the hospitality business or any business for that matter you need to say Yes to customer requests as fast as you can. They were fast at saying NO. Most of the employees should not be in the hospitality business.
Stayed 2 nights in Oct 2022

6/10 Okay

Carolyn

Travelled with partner
Not friendly reception and lobby area was not clean. At 0830 there was hardly anything left for breakfast. I’m sure it’s staffing related but won’t stay there again.
Stayed 1 night in Sep 2022

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Was asked if I wanted the room cleaned and I said yes. Didn’t happen. I asked later for a room cleaning and it didn’t happen. Four nights and no cleaning.
Stayed 4 nights in Sep 2022

6/10 Okay

Verified traveller

Business traveller
Parking not adequate.
Stayed 1 night in Sep 2022

8/10 Good

lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to have a destination charger on the property!!
Stayed 1 night in Aug 2022

8/10 Good

Sandrine

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Need improvement
Had to wait maybe 30 minutes to check in because nobody was at the counter. Had to actually call the hotel number for someone to show up. The lady finally came, no greetings, not smiling. Worse customer service ever. But hotel was nice
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Aug 2022

10/10 Excellent

Riccardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient little gem
Overall an excellent stay at this value hotel. Breakfast is between a continental and full breakfast. Being included in the price makes it great since one would have to drive elsewhere for food. Conveniently located, with a 10-minute drive to downtown Kalamazoo.
Stayed 6 nights in Aug 2022

2/10 Terrible

mario

Stayed 6 nights in Aug 2022

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shower dispensers had nothing but soapy water in them Coffee cups in the breakfast area were ridiculously small??
Stayed 2 nights in Jul 2022

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was SO friendly, paricularly Cole, one of the managers. When any staff passed us in the hallways, they always led with a greeting. It was more noticeable at this hotel than at others in which I have stayed. Cole went above and beyond his duties when we had an interaction with the only staff person who was not professional or kind, a kitchen staff member. Cole immediatley addressed the issue and made it right with me. I would ABSOLUTELY stay here again. Cole rocks!
Stayed 5 nights in Jul 2022