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Reviews of Matala Bay Apartments

3 out of 5
Matala Bay Apartments
Matala, Faistos, Crete Island

Reviews

8.6

Excellent

Rating 10 - Excellent. 11 out of 22 reviews" "
Rating 8 - Good. 8 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Andrew, Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very nice apartment. Minimal furnishings but clean and comfortable. Lots of parking. Breakfast is very good. Be sure to check in at the Matala Bay Hotel before you go to the apartment.
Stayed 1 night in Oct 2023

6/10 Okay

Eleftherios

Liked: Cleanliness
Disliked: Staff & service
The apartment was very spacious with two large bedrooms and two bathrooms with showers. Otherwise pretty basic. Not very close to the Matala beach or the Matala bay hotel which is where the pool shown in the pictures is located and where breakfast is served. It's more than 10 minutes walk, which is not convenient, especially during hot summer days. The main issue we had with the hotel is the behavior of the reception stuff (likely the owners). We arrived late at night after a long trip. We asked them to confirm another booking in the same property that we made for a couple of friends for the following day. They said that they don't see any booking, even though I showed them the confirmation with Expedia and told them that I have already paid for the 2nd booking. They said it's an issue with Expedia and that they could offer us a room at the hotel (instead of the apartments). We agreed on that and even double checked that the room is available around midnight. They reassured us that the room is available and suggested that we meet the next morning to get the keys. To our disappointment, the next morning, a different person at the reception said that there was a last minute booking of the room we were supposed to take and that he can't do anything about it!!! That's the most unprofessional behavior I have ever experienced in my life. Pretty sure that it's their standard practise to mishandle bookings.

10/10 Excellent

Lindsay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Lindsay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay in a unique little town
Appreciated the manager’s help when checking in. All staff very helpful. Short walk to the caves and loved this beautiful little town.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
We booked an enormous 2 br suite for 2 people by accident. It had everything you need and very clean.
Stayed 1 night in Sep 2022

10/10 Excellent

Mark D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Beach Apartment
The apartment was spacious and well fitted out. A convenient 15 min walk to the beach, shops and restaurants. The staff was very friendly, knowledgeable and helpful.
Stayed 2 nights in Sep 2021

10/10 Excellent

Simone

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel 5 min walk from center / beach
Good clean place close to downtown and the beach. Breakfast was good and the hotel was comfortable. There is parking at the hotel which is very convenient.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great destination!
Amazing place both the hotel and the town! Staff were extremely friendly and helpful!
Stayed 1 night in Oct 2018

10/10 Excellent

DA, WIRRAL.UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEAUTIFUL COMPEMPORY APPARTMENT
BEAUTIFUL ,VARY SPACIOUS CONTEMPORY APARTMENTS,20 MINUTE WALK TO BEACH AND MATALA .HOTEL STAFF VERY HELPFUL.AND ABLE TO USE HOTEL POOL 10 MINUTES WALK AWAY. ONLY DOWNSIDE WAS THAT WE STAYED FOR 3 DAYS AND APARTMENTS WERE NOT CLEANED AND NO CLEAN TOWELS SUPPLIED DURING THAT TIME.

8/10 Good

David, Port Macquarie

Liked: Staff & service, property conditions & facilities, room comfort
Hospitable staff
Arrived very late. Could not find accommodation. Were very helpful.

4/10 Poor

Roland

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Warning Bate and switch
The apartments are way off from the location stated on the site. Poorly renovated, damaged appliaces, only one bath (site says 2) no washing machine, dangerous starrs in the night.. Awful beds..
Stayed 1 night in Oct 2023

2/10 Terrible

Jerome

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fuyez … des menteurs voir des escrocs !!!
Stayed 3 nights in Aug 2023

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait pour être au calme à Matala
Appartement pour 4 personnes, toutes commodités, avec 2 chambres 2 salles de bain, salon - salle à manger et cuisine, terrasse et jardin. Il se trouve à quelques minutes en voiture de l’hôtel et au calme. Personnel au top. Piscine de l’hôtel superbe. Petit déjeuner et dîner varié.
Cuisine
Salon
Vue
Chambre
Stayed 1 night in Aug 2022

8/10 Good

SOPHIE

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Plutôt bon
Accueil assez déplorable après près de 3 h de voiture, arrivé au Matala bay hôtel et appartement, on nous explique que les appartements ne sont pas sur place et qu’il faut reprendre la voiture. C’est en fait à 800m ou 10/12 min de marche sous le soleil grecque. Donc bilan au petit dej ou pour allez à la piscine c’est voiture ou rando. Pas pratique pour une famille, il faut être « raccord » niveau timing car en plus on ne vous donne qu’une clé pour l’appartement…Et la double peine c’est que la mer est bien à 10 mn de marche de l’hôtel mais du coup à 20 mn des appartements. L’appartement est bien, lit double extra ferme très dur (trop pour nous qui aimons portant les lit fermes). Les services de l’hôtel, piscine vraiment top, petit déjeuner correct mais pas extraordinaire, table en intérieur ou extérieur c’est assez sympa, parasol de plage ce n’est pas sur la plage mais l’hôtel vous prête un parasol à la réception et on peut se garer à l’hôtel ou dans la rue encore faut il qu’il y est de la place, tout est un question de chance!! . Donc voilà on y a passé 4 jours le bilan global est plutôt bon hormis la surprise de l’éloignement relatif des appartements, on l’a fait ça s’est bien passé, le Matala bay hôtel est un beau petit complexe et nulle doute que le personnel fait son maximum pour le bien être des clients.Je regrette juste le manque de clarté dans la descriptif pour pouvoir faire le choix en connaissance de cause et l’accueil un peu rustre le premier jour.
Stayed 3 nights in Jul 2022

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Thorsten Jens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angebehme Lage ubd Ausstattung.
Stayed 1 night in May 2022

10/10 Excellent

Roman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2021

8/10 Good

MARIE FRANCE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEL HÔTEL BIEN SITUÉ
Stayed 5 nights in Jun 2021

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appartement moderne confortable
Appartement moderne, 5 balcons, matelas confortables. A 15 minutes à pieds de la plage de Matala. Seul point négatif : les chiens dans le quartier qui ont aboyés pendant 1/2 heure tard le soir. Parce que sinon quartier très calme. Un bruit de fond stable comme un ventilateur bruyant pourrait palier à ce problème.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service
Solides Hotel ca. 200 m vom Strand/ Zentrum
Wir hatten ein 4 Betten -Appartement in einem Haus gegenüber des eigentlichen Hotels. Sehr ruhige Lage. Etwas hellhörig im Haus. Aber zu unserer Reisezeit wenig bewohnt. Es waren 2 Zimmer, zweckmäßig eingerichtet - schon etwas abgewohnt, aber zufriedenstellend sauber. Kochnische sehr klein und spärlich ausgestattet. Der Preis über Expedia für diese eine Nacht war super. Wir konnten den kompletten Service des Hotels nutzen.
Stayed 1 night in Oct 2017

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Litt avsides, men flott leilighet.
Et spennende område med vakker natur. Tydelige tegn på finanskrise. Spesielt område med rester fra peace and love kulturen. Var der 4 netter. Vil fremheve Red Beach, en fin, liten og fredelig sandstrand. Valgfritt badeantrekk. En liten bar med musikk fra en liten høytaler.