- Liked: Staff & service, property conditions & facilities
- Disliked: Amenities
The room size was great, the beds were comfortable, and having a kitchen and laundry was convenient.The cupboards and such high use surfaces were dirty and worn and could use a good cleaning. The showers We’re quite small and were super slippery. Though a rubber mat was provided care definitely still needed to be taken. There were several cockroaches and ants in the kitchen. The condos were quite far from parking which was inconvenient, though the shuttle drivers were all very nice. The grounds are lovely and well kept. The worst part of the stay was that all the pools were closed and housekeeping was cancelled citing covid-19. While neighboring hotels and resorts We visited during our stay still had their pools open. When I asked for some sort of compensation they responded with, “it’s not our fault”. I’m sorry, it wasn’t our fault either and we paid for services we didn’t recieve. Very frustrating.