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Reviews of TownePlace Suites Marriott Joplin

2.5 out of 5
TownePlace Suites Marriott Joplin
4026 S. Arizona Avenue, Joplin, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 493 out of 817 reviews" "
Rating 8 - Good. 238 out of 817 reviews" "
Rating 6 - Okay. 56 out of 817 reviews" "
Rating 4 - Poor. 20 out of 817 reviews" "
Rating 2 - Terrible. 10 out of 817 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Madelaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marsha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly, the room was clean and comfortable and quiet and breakfast was good.
Stayed 1 night in Mar 2024
Response from TownePlace Suites by Marriott Joplin on Mar 24, 2024
Thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your stay with us, and we look forward to seeing you again the next time you are in town!

10/10 Excellent

Haley

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly people
Stayed 2 nights in Mar 2024
Response from TownePlace Suites by Marriott Joplin on Mar 14, 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Nancy

Travelled with partner
Liked: Staff & service
The bed was not a queen and we had no towels. Also the power was out in the last night for some green city thing.
Stayed 1 night in Mar 2024
Response from TownePlace Suites by Marriott Joplin on Mar 14, 2024
Thank you so much for taking the time to share your experience with us. I would like to assure that all our beds are either Queens or Kings, we do not offer another size her at our property. I would also like to apologize for the lack of towels, and I hope our staff was able to fix that situation quickly for you. As for the power outage on that day was just an unfortunate outage. Earth Hour is celebrated on March 23rd, and we hope you will join us in celebrating on that day. We hope to see you again on your next trip through Joplin.

10/10 Excellent

Ricky, Edmond

Travelled with group
It was easy to access from I-44. It’s near a couple of restaurants and the area is very quiet.
Stayed 1 night in Feb 2024
Response from TownePlace Suites by Marriott Joplin on Feb 22, 2024
On behalf of the entire hotel team, I want to thank you for sharing Your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Allan, Coppell

Travelled with family
Disliked: Staff & service
I had first cup of coffee when service opened and it was cold.
Stayed 1 night in Feb 2024
Response from TownePlace Suites by Marriott Joplin on Feb 19, 2024
Thank you for taking the time to share your experience with us. I am very sorry that you had a poor experience with our coffee. Unfortunately, our coffee maker was not heating up correctly, and thanks to guests like you we were informed quickly and able to fix the problem. We do hope to see you on your next trip through Joplin.

10/10 Excellent

Korine

Liked: Cleanliness, staff & service, property conditions & facilities
10/10 all staff was extremely polite and welcoming. Very nice rooms as well. Will gladly stay here again
Stayed 1 night in Feb 2024
Response from TownePlace Suites by Marriott Joplin on Feb 19, 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Patricis

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at this location was extremely helpful. I believe the name of the young man who was helpful to me is Caleb. He is doing an outstanding job! We would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Dancy- General Manager on Jan 24, 2024
Thank you so much for taking the time to let us know you enjoyed your stay and how helpful Caleb was! I will definitely share this review with our team. We look forward to seeing you again!

10/10 Excellent

karrie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were well kept. Friendly staff
Stayed 3 nights in Dec 2023
Response from TownePlace Suites by Marriott Joplin on Dec 31, 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Roxane

Liked: Cleanliness, staff & service, property conditions & facilities
Response from TownePlace Suites by Marriott Joplin on Feb 19, 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

MARK, GRAND RAPIDS

Liked: Amenities
Car charger available. The room is a great stopping place after a long drive!
Stayed 1 night in Dec 2023
Response from TownePlace Suites by Marriott Joplin on Dec 24, 2023
Thank you so much for taking the time to share your experience with us. We are so happy to hear you that we were able to meet your needs with our EV/Tesla chargers, and we look forward to seeing you in your next trip through Joplin.

6/10 Okay

Kris

Travelled with partner
Liked: Property conditions & facilities
We were actually not on the property during the day. Mainly just slept there. Since this was the case I decided to just deal with our room smell. It was a smoke smell and was so strong we just opened the window at night and it helped quite a bit. Otherwise, I would have said something immediately We ate breakfast both mornings, and the second morning they were out of food. We ate early so it wasn't a late morning problem. It wasn't a horrible stay but I'll most likely stay somewhere else next trip to Joplin.
Stayed 2 nights in Dec 2023
Response from TownePlace Suites by Marriott Joplin on Dec 13, 2023
Thank you so much for taking the time to share your experience with us. Your satisfaction is our highest priority, and we apologize for falling short of your, and our, standards. As compensation for your inconvenience, we have issued a partial refund to your method of payment. We hope to see you again when you visit Joplin.

10/10 Excellent

Steve

Stayed 1 night in Nov 2023
Response from TownePlace Suites by Marriott Joplin on Dec 24, 2023
Thank you so much for taking the time to share your experience with us. We are so happy to hear you that we were able to meet your needs with our EV/Tesla chargers, and we look forward to seeing you in your next trip through Joplin.

4/10 Poor

Dean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checkin the property indicated that we only had 1 room reserved, even though Expedia confirmed twice that we had 2 rooms reserved. I paidAGAIN for the second room, at the rate based on my reservation. I will be disputing any extra charges on my credit card.
Stayed 1 night in Nov 2023
Response from TownePlace Suites by Marriott Joplin on Nov 28, 2023
I am very sorry for any difficulties during check-in, I believe it was just a miscommunication due to the reservations being under two different names. I have made sure that your personal card was only charged for the pet fee, for the small dog you had with you. We hope you enjoyed your stay and look forward to seeing you on your next trip through Joplin.

8/10 Good

Erin

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from TownePlace Suites by Marriott Joplin on Nov 27, 2023
Thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your stay, and we look forward to seeing you again on your next trip through Joplin.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, I highly recommend it.
Stayed 1 night in Oct 2023
Response from TownePlace Suites by Marriott Joplin on Nov 15, 2023
Thank you for taking the time to share your experience with us. We look forward to having you stay with us again on your next trip through town.

8/10 Good

Christal

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from TownePlace Suites by Marriott Joplin on Nov 15, 2023
Thank you so much for taking the time to share your experience with us. We look forward to seeing you again in the future.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The lady that checked us in was nice and helpful. Get into the room and there was a bug on my bed, the bathroom floors was sticky and dirty. The bed was uncomfortable and the sheets didnt smell or look like they were clean. The room above us had kids running and jumping till 11:30pm. I couldnt sleep. Then the running and jumping started again at 7am. The breakfast was mushy waffles, sausage and eggs not cooked. We left to eat breakfast elsewhere. To me this was a noisy and not very clean hotel.
Stayed 1 night in Oct 2023
Response from TownePlace Suites by Marriott Joplin on Nov 15, 2023
Thank you for taking the time to share your experience with us. I am so sorry to hear that your experience was below both your and our expectations. I have informed our leadership team of these issues to ensure that they don't happen in the future. We hope that you will give us another chance on your next trip through town.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Staff very responsive to our needs great experience
Stayed 1 night in Oct 2023
Response from Dancy Sisco, General Manager on Oct 9, 2023
Thank you for taking the time to write this great feedback! We are so glad you enjoyed your stay and had a great experience! I hope you will choose to stay with us again if you are back in the area.

10/10 Excellent

rachel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe
Stayed 1 night in Oct 2023
Response from Dancy Sisco, General Manager on Oct 9, 2023
Thank you for taking the time to leave us a great review! We are so glad you enjoyed your quiet room and look forward to seeing you again if you are back in the area.

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from TownePlace Suites by Marriott Joplin on Oct 5, 2023
Thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your stay, and we look forward to seeing you again on your next trip through Joplin.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise in Joplin
The hotel was very eco friendly. They use solar power and have lots of recycle bins. They have these wonderful spinach Swiss mini quiches at breakfast that were so good. The offer almond and oatmiilk at breakfast too. The room was clean and quiet. Will definitely stay there again
Stayed 1 night in Sep 2023
Response from TownePlace Suites by Marriott Joplin on Sep 28, 2023
Thank you for taking the time share your experience with us. We are so happy that you enjoyed your stay, and we look forward to seeing you again.

8/10 Good

Bree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stop while on the road!
I really like this hotel, and if I’m ever back that way, I would definitely stay again. It was very convenient to a lot of restaurants that were close by only wish the bathroom was slightly bigger.
Stayed 1 night in Sep 2023
Response from TownePlace Suites by Marriott Joplin on Sep 28, 2023
Thank you for taking the time share your experience with us. We are so happy that you enjoyed your stay, and we look forward to seeing you again.

10/10 Excellent

Anthony

Stayed 2 nights in Sep 2023
Response from TownePlace Suites by Marriott Joplin on Sep 28, 2023
Thank you for taking the time share your experience with us. We are so happy that you enjoyed your stay, and we look forward to seeing you again.

10/10 Excellent

Darinda, Nevada

Stayed 1 night in Aug 2023
Response from TownePlace Suites by Marriott Joplin on Sep 24, 2023
Thank you so much for taking the time to share your experience with us. We are happy that you enjoyed your stay and we look forward to seeing you again on your next trip through Joplin.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and easy access off the I-44. Also a big plus that Cracker Barrel was right next door.
Stayed 1 night in Aug 2023
Response from TownePlace Suites by Marriott Joplin on Aug 24, 2023
Thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your stay with us, and we look forward to seeing you again on your next trip through Joplin.

6/10 Okay

Julie E Funkhouser

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just ok.
Check-in was pleasant and the staff was friendly. The first room they put us in smelled really musty and had we found hair in the bed. The second room smelled better but could have been cleaner. This hotel is dated, but served it’s purpose for a nights sleep.
Stayed 1 night in Aug 2023
Response from TownePlace Suites by Marriott Joplin on Aug 20, 2023
Thank you so much for taking the time to share your experience with us. We are sorry to hear that your stay was less than satisfactory, but that you did enjoy our friendly staff. We hope to see you again on your next trip through Joplin.

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from TownePlace Suites by Marriott Joplin on Aug 20, 2023
Thank you so much for taking the time to share your experience with us. We are so happy to hear you enjoyed your stay and look forward to seeing you again on your next trip through Joplin.

10/10 Excellent

michael

Stayed 1 night in Jul 2023
Response from TownePlace Suites by Marriott Joplin on Aug 20, 2023
Thank you so much for taking the time to share your experience with us. We are so happy to hear you enjoyed your stay and look forward to seeing you again on your next trip through Joplin.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfortable! Staff was very friendly. Will stay again:)
Stayed 1 night in Jul 2023
Response from TownePlace Suites by Marriott Joplin on Jul 28, 2023
Thank you so much for taking the time to share your experience with us. We are very happy to hear that you enjoyed your stay, and we very much look forward to seeing you on your next trip through Joplin.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from TownePlace Suites by Marriott Joplin on Jul 23, 2023
Thank you so much for taking the time to share your feedback with us. We look forward to seeing you again on your next trip through Joplin.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from TownePlace Suites by Marriott Joplin on Jul 23, 2023
Thank you so much for taking the time to share your feedback with us, and we look forward to seeing you again on your next trip through Joplin.

8/10 Good

Amy

Travelled with family
Great hotel! Great location! The parking lot was well-lit. The hotel was clean and the staff was very friendly! The only reason for 4-stars was because there were gnats inside the bagel/muffin tray during breakfast. That was literally the only negative part of our stay. Would definitely stay here again!
Stayed 1 night in Jul 2023
Response from TownePlace Suites by Marriott Joplin on Jul 23, 2023
Thank you so much for taking the time to share your feedback with us. We are very happy to hear about all of the wonderful things you enjoyed about our hotel and apologize for you issue at breakfast. I assure you that is not up to our standards and will be remedied. We very much look forward to seeing you again on your next trip through Joplin!

10/10 Excellent

Gerald

Stayed 1 night in Jul 2023
Response from TownePlace Suites by Marriott Joplin on Aug 10, 2023
Thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your stay, and we look forward to seeing you again on your next trip through Joplin.

6/10 Okay

Leslie

Liked: Staff & service
Overall this is a nice property. Staff was friendly. The one thing I didn’t like was that my nonsmoking room smelled of smoke and stuffy with a mildewy smell.
Response from TownePlace Suites by Marriott Joplin on Jul 20, 2023
Thank you so much for taking the time to share your experience with us. I am very sorry to hear about the odor in your room. That is not up to our standards. Hopefully the next time you are in town you will give us the opportunity to make it up to you.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Marriot.
We will always look for a Marriot wherever we stay from now on. From reserving a room until we vacate the hotel we are happy with our stay.
Stayed 1 night in Jul 2023
Response from TownePlace Suites by Marriott Joplin on Jul 20, 2023
Thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your stay, and we look forward to seeing you on your next trip through Joplin.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
I loved the suite we stayed in. It was perfect, clean and comfortable.
Stayed 1 night in Jul 2023
Response from Jina Scott, General Manager on Jul 14, 2023
Thank you for your review. We are glad you enjoyed your stay with us. Your comments has been shared with the entire team to celebrate the excellent service provided. We look forward to you next visit to Joplin.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jina Scott, General Manager on Jul 14, 2023
Thank you for your review. We are glad you enjoyed your stay with us. We look forward to your next visit to Joplin.

10/10 Excellent

salina

Liked: Cleanliness, staff & service, property conditions & facilities
Booked last minute and I was all kinds of impressed with everything from the room and the awesome staff
Stayed 1 night in Jun 2023
Response from Jina Scott, General Manager on Jul 7, 2023
Thank you for your review. We are so glad you enjoyed our stay with us. Your comments have been shared with the entire team. We look forward to your next stay in Joplin.

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beds not comfortable
It was a nice place to stay but the beds were incredibly uncomfortable. Couldn't sleep because my back hurt so bad from the bed. Staff was very friendly.
Stayed 1 night in Jun 2023
Response from Jina Scott, General Manager on Jul 7, 2023
Thank you for your review. I am so sorry that you did not sleep well during your stay. We hope the rest of your stay were great. We hope to see you again on your next trip to Joplin.

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
The women who checked me in was excellent!! Provided helpful information. Was kind and caring. I would definitely stay here again.
Stayed 1 night in Jun 2023
Response from TownePlace Suites by Marriott Joplin on Jul 1, 2023
Thank you so much for taking the time to share your experience with us. We are so happy to hear that our staff was able to take such good care of you. We very much look forward to seeing you on your next trip through Joplin.

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Safe area.
Stayed 1 night in Jun 2023
Response from TownePlace Suites by Marriott Joplin on Jul 1, 2023
Thank you so much for taking the time to share your experience with us. We look forward to seeing you on your next trip through Joplin.

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Every room seems to have a kitchen. A short trip to Aldi and I cooked a healthy affordable meal.
Stayed 1 night in Jun 2023
Response from TownePlace Suites by Marriott Joplin on Jul 1, 2023
Thank you so much for taking the time to share your experience with us. I am so happy to hear you were able have an enjoyable stay with our provided amenities. We look forward to seeing you on your next trip through Joplin.

10/10 Excellent

Darinda, Nevada

Stayed 1 night in Jun 2023
Response from Jina Scott, General Manager on Jul 14, 2023
Thank you for your review. We are glad your enjoyed your stay with us. We look forward to you next visit to Joplin.

10/10 Excellent

Alicia

Stayed 1 night in Jun 2023
Response from Jina Scott, General Manager on Jul 7, 2023
Thank you for your review. We are glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

AnnaMarie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love staying here when we're in town. The staff was very friendly and helpful. The room was great with plenty of room. Thank you so very much.
Stayed 1 night in Jun 2023
Response from TownePlace Suites by Marriott Joplin on Jun 14, 2023
Thank you so much for taking the time to share your experience with us. We are so happy to receive such high praise from the people who matter most to us - you! We hope to see you again on your next trip through Joplin!

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from TownePlace Suites by Marriott Joplin on Jul 1, 2023
Thank you so much for taking the time to share your experience with us. We look forward to seeing you on your next trip through Joplin.

8/10 Good

Judith

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from TownePlace Suites by Marriott Joplin on Jun 14, 2023
Thank you so much for taking the time to share your experience with us. We are so happy to receive such high praise from you, however we are always looking for ways to be better and we would love to hear any suggestions you might have. We hope to see you again on your next trip through Joplin!

10/10 Excellent

Rilla

Stayed 1 night in Jun 2023
Response from TownePlace Suites by Marriott Joplin on Jun 14, 2023
Thank you so much for taking the time to share your experience with us. We are so happy to receive such high praise from the people who matter most to us - you! We hope to see you again on your next trip through Joplin!

8/10 Good

Michael

Good staff
Stayed 1 night in Jun 2023
Response from TownePlace Suites Joplin on Jun 11, 2023
Thank you so much for taking the time to share your experience with us. We are so happy to hear that you had the opportunity to interact with our staff and that you find them as wonderful as we do. We hope to see you on your next rip through Joplin.