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Reviews of Jolly Beach Antigua - All-inclusive

3 out of 5
Jolly Beach Antigua - All-inclusive
Bolans Village, St. Mary's, P.O.Box W2009, Jolly Harbour, Antigua

Reviews

7.2

Good

Rating 10 - Excellent. 207 out of 1004 reviews" "
Rating 8 - Good. 383 out of 1004 reviews" "
Rating 6 - Okay. 231 out of 1004 reviews" "
Rating 4 - Poor. 111 out of 1004 reviews" "
Rating 2 - Terrible. 72 out of 1004 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

kevin

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Management on Apr 19, 2024
Thank you for staying with us.

8/10 Good

Indra

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property needs work but the people are nice
Stayed 4 nights in Apr 2024
Response from Management on Apr 17, 2024
Thank you for your comments.

8/10 Good

Safiyyah felita

Very nice
Stayed 4 nights in Apr 2024
Response from Management on Apr 14, 2024
Thank you for your kind words.

6/10 Okay

Tomkeshia

Liked: Staff & service
That staff was helpful and very nice. The only thing I wish was a variety of food options and that the Italian restaurant was open for lunch
Stayed 7 nights in Apr 2024
Response from Management on Apr 14, 2024
Thank you for your comments

2/10 Terrible

Paulina

Disliked: Staff & service, amenities, property conditions & facilities
Poor hospitality. Rude staff. It seems everybody has an attitude and not approachable. During dinner, no one came to ask if I needed a water or a drink. I had to actually ask someone as they were ignoring me and not even looking at my table. Very disappointed.
Stayed 4 nights in Apr 2024
Response from Management on Apr 12, 2024
We are sorry not to have met your expectations. We offer the very best value in Antigua on the best beach on the island and apologize if you feel you received anything less.

10/10 Excellent

Tanyelle L, Willingboro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Over all great place I would visit again
Stayed 7 nights in Mar 2024
Response from Management on Apr 12, 2024
Thank you so much for your kind words. We look forward to seeing you again.

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Beach was fabulous but very lacking in amenities and tasty food variety. Staff was top notch!
Stayed 7 nights in Mar 2024
Response from Management on Apr 8, 2024
Thank you for your helpful comments.

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Management on Apr 10, 2024
Thank you for staying with us.

8/10 Good

Genevieve, Ottawa

Travelled with partner
Liked: Cleanliness
We really enjoyed our time at Jolly Beach! The buffet, pizza factory (à la carte) and the grill were all great! We never had a bad meal. The standard king room was big enough for the two of us. It was clean, the bed was comfortable and we had a nice view of the beach/pool area from our balcony. As for the bars, the drinks were strong and service was quick! We loved that we could walk safely off the resort. There’s a really nice supermarket just 5 minutes away. If you’re Canadian, I recommend purchasing alcohol to take home from there since the conversion is more beneficial as compared to duty free in USD. The beach was amazing and it’s truly the highlight of this resort. I never had issues finding a beach chair and it never felt crowded. I will admit that the daytime activities and nighttime entertainment were lacking a little. Perhaps this is due to the fact that not many people were staying at the resort during our stay.
Stayed 10 nights in Mar 2024
Response from Management on Apr 8, 2024
Thank you for your review. Your comments have been brought to the attention of the resort Management and are greatly appreciated.

10/10 Excellent

Perla Milena

Liked: Cleanliness, staff & service, property conditions & facilities
Love the quiet beach. My friends and I love it. We miss some entertainment such as Zumba and/ or pool games
Stayed 4 nights in Mar 2024
Response from Management on Apr 8, 2024
Thank you so much for your kind words & high marks

8/10 Good

Randall

Travelled with family
Beautiful beach 🏖️
Stayed 5 nights in Mar 2024
Response from Management on Apr 8, 2024
Thank you so much for your favorable marks.

8/10 Good

FLORENCE V

Travelled with partner
Service excellent, buildings need upgrade. Also need evening and night entertainment activities. Food great, friendly staffs. The buildings are antiquated, need repairs and upgrade. Lovely beach. Rooms need refrigerator for water and cool drinks. Had to purchase bottle water
Stayed 6 nights in Mar 2024
Response from Management on Apr 2, 2024
Thank you for staying with us.

4/10 Poor

Arlene, Marabella

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Management on Apr 3, 2024
thank you for your feedback. We are sorry not to have met your expectations.

6/10 Okay

Joanne

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Management on Apr 3, 2024
Thank you for your grade. We are sorry not to have met your expectations.

4/10 Poor

Kayleigh Mae

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Management on Apr 1, 2024
Acknowledged, apologies we did not meet your expectations.

6/10 Okay

Erwin

Disliked: Cleanliness
I recently stayed at the Jolly Beach Hotel and had a mixed experience. Upon arrival, my room was not ready, but the staff suggested I have lunch while I wait, which wasn't a problem for me. While the staff appeared friendly, I found them to be quite loud when speaking among themselves, often inappropriately and unprofessionally. However, amidst these issues, there was one standout staff member named Delicia, a waitress who provided impeccable service. She was polite and went above and beyond to ensure a pleasant dining experience—a true asset to the hotel. Additionally, although the concept of offering free Wi-Fi at the hotel is commendable, the reality was quite disappointing. The internet connection was hardly available and highly unreliable throughout my stay. This made it difficult to stay connected and get any work done, which was quite frustrating. One aspect that could use improvement is the lighting around the property. There were several dark spots that could benefit from additional lights to enhance safety and aesthetics. Overall, my stay at Jolly Beach Hotel had its ups and downs. While certain staff members stood out for their exceptional service, there were some concerns with the staff's behavior, unreliable internet connection, and inadequate lighting.
Stayed 3 nights in Mar 2024
Response from Management on Mar 26, 2024
Thank you for your helpful feedback

6/10 Okay

Godfrey, East Orange

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property definitely needs some TLC. The rooms are ridiculously small, my sister found bed bugs in her room, and the food was not the greatest. With the exception of a few of the workers in the dining hall on one night, the staff was very friendly. The liquor was also fairly cheap, which got a few of us sick, but, I guess you get what you paid for, as the stay was budget friendly. The BEACH is the most AMAZING part of the resort. The pool needs to be cleaned, so I did not get in at all. They also need to upgrade their key system and the in room safes. Overall, besides the bed bugs incident, I would not say that the resort is the WORSE, however, I would give it an okay based on the price that you pay to stay there.
Stayed 4 nights in Mar 2024
Response from Management on Mar 25, 2024
Thank you for your comments however, the accusations of bedbugs are extremely concerning. We have no such reports of this from your visit and have insured all rooms are inspected.

10/10 Excellent

HARSHIT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent work except rooms are very small. Bathroom is also very small.
Stayed 5 nights in Mar 2024
Response from Management on Mar 25, 2024
Thank you for your kind words.

8/10 Good

Mark Anthony

Liked: Staff & service
Stayed 7 nights in Mar 2024
Response from Management on Mar 24, 2024
Thank you for your marks.

4/10 Poor

Melanie Anne

Travelled with group
Disliked: Cleanliness
The food was less than desirable. The property was not the cleanest or well kept. The pools and beach were great.ost if the staff were friendly and helpful. No shuttle and it was 20 minutes to get anywhere… our room’s ac had a leak, very few outlets. The screen door on the slider had holes. The bathroom slider door kept coming off the track so it was open most of the time, not that it provided much privacy. The “manager” was not very helpful. My friends who had a different room had worse problems.
Stayed 6 nights in Mar 2024
Response from Management on Mar 19, 2024
Thank you for staying with us.

10/10 Excellent

Althea

Travelled with family
Liked: Cleanliness, staff & service
Staff are really friendly and helpful. I give them a 10 out of 10 for that! Property grounds need a little attention but the property is quite spread out. Unless you upgrade, the rooms are very basic… no furniture. We had a room with twin beds. The 2 night tables and small desk top are concrete. Walls and ceilings are white. No bedspread, just a sheet on the bed. There are two blankets in the closet. Very drab room. One small little picture. It’s an old building but if they even painted the rooms with some bright colors and added a few pics it’d be a huge improvement. Wifi available in lobby and areas close to lobby. I was able at times to get it in the room though. If you wanted coffee, you had to get it from the lobby area. No coffee pot in the room. We enjoyed the food and there was a good variety. All in all we enjoyed our stay but would definitely look at upgrading if we were to go back.
Stayed 4 nights in Mar 2024
Response from Management on Mar 19, 2024
Thank you for staying with us.

2/10 Terrible

Jennifer

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I would like to request some sort of refund from this trip. Expedia guarantees the trip I thought. I had to pay almost 300 more because the 1st resort room was terrible. I should not of had to pay to upgrade because they have crappy rooms. The bathroom door fell off, the AC and phone didn't work, the floors were dirty, it smelled like sewer in our room, the screen door had wholes and was falling off wouldn't close. I had a manager come to the room and showed him it all and I was not offered a new room. I had to hound them all day the next day to get any answer and then told I could pay. At that time I just paid because there was no way I was staying in the 1st room all week. I tried to talk with the GM Jon but every time I went I got the run around. I would appreciate someone reaching out to me.
Stayed 6 nights in Mar 2024
Response from Management on Mar 19, 2024
Thank you for staying with us. We are sorry to hear that your did not enjoy your stay.

6/10 Okay

aleksandr

Travelled with family
Disliked: Property conditions & facilities
very modestly, very poor
Stayed 6 nights in Mar 2024
Response from Management on Mar 12, 2024
Thank you staying with us.

4/10 Poor

Toolsie

Travelled with partner
Water went without notice and they didn’t seem to care . Mosquito bites and no support for that except the advice to go buy some insecticides. Toilet door fell off its sliding slot. The front porch door was stuck and required lots of strength to open or close. TV very limited. The entire facility is in need of repair and the Wi-Fi was a huge disappointment. The public toilets were filthy. At these prices not satisfied with stay. Staff were generally helpful and polite and apologetic about the situation. There is much much room for improvement.
Stayed 5 nights in Mar 2024
Response from Management on Mar 11, 2024
Thank you for your feedback.

6/10 Okay

Camille

Travelled with partner
Disliked: Property conditions & facilities
Need upgrading
Stayed 3 nights in Mar 2024
Response from Management on Mar 25, 2024
Thank you for your feedback

8/10 Good

Tara

Travelled with partner
Liked: Staff & service, amenities
The location, view and staff is what makes this a lovely resort. The rooms were nice enough and clean. The food was average but not bad. The only two complaints, which is really nothing were, the bar doesn’t open until 10:30 and on vacation I like my mimosas with breakfast lol and their 3 pool tables are terrible. Other than those silly things it was an amazing trip
Stayed 6 nights in Mar 2024
Response from Management on Mar 11, 2024
Thank you for you feedback.

4/10 Poor

Eduard

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is super outdated. Furniture is made out of concrete. Tv is horrible quality and sometimes won’t work. Free WiFi is available at the lobby ONLY.
Stayed 8 nights in Feb 2024
Response from Management on Mar 8, 2024
Thank you for your feedback. We provide the best value in Antigua on the best beach, exactly what you pay for!

10/10 Excellent

Gary Lin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
PROS: Cleanliness, safe, All Inclusive, No Kids, peaceful, Food varieties, ammenities, grounds upkeep, layout of property , close shopping, beautiful island,SMILING STAFF,and MOST SUPERB BEACH!!!!!!.........UNBELIEVABLE PICS! CONS: 3 Stressed out Receptionist ( tough job) they all have little patience and show it but understand check in & check out is their only job and don't be asking them anything else!. GREAT TRIP, GREAT VALUE,HIGHLY RECOMEND! note: a little dated, so if you have money to burn Spend it elsewhere ITS A VERY TOP END 3 STAR ....ROOMS CLEAN, AC LEAKED IN FLOOR, SHOWERS TIGHT, NO ELEVATOR (3 FLOORS), THE VACATION IS OUTSIDE THE ROOM!
Stayed 7 nights in Feb 2024
Response from Management on Mar 8, 2024
Thank you for your feedback. Your accurate description is appreciated.

10/10 Excellent

Nathia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food was marvelous!!!! Monique did an excellent job at booking us our excursion and making a special night for me extra special!! I definitely recommend Jolly Beach to anyone looking for a great getaway trip!!! The beach, the pool, the food are out of this world!!! This experience was awesome!
Stayed 3 nights in Mar 2024
Response from Management on Mar 8, 2024
Thank you very much for your kind words. We trust you will only have fond memories of your time with us at Jolly Beach.

10/10 Excellent

alison BARBER

Travelled with partner
Liked: Cleanliness, staff & service
This resort is old. if you go into it knowing it is not 5 star you will love this hotel. food and drinks included. staff is the nicest you will find. beach is beautiful/no snorkeling if that is important to you. I wanted a snorkeling beach but just took taxis to other beaches.
Stayed 10 nights in Feb 2024
Response from Management on Mar 7, 2024
Thank you for your accurate comments.

8/10 Good

Matthew

Stayed 7 nights in Feb 2024
Response from Management on Mar 26, 2024
Thank you for your grade

6/10 Okay

Michael

Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Management on Mar 5, 2024
Thank you for staying with us.

8/10 Good

Zaeed, San Fernando

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Excellent beach, world class! Food was great. Facilities were average but workable. Staff could do with training in hospitality. Overall excellent for a 3-star hotel!
Stayed 3 nights in Mar 2024
Response from Management on Mar 5, 2024
Thank you for staying with us.

6/10 Okay

Betsy

Travelled with group
Disliked: Staff & service
The pool area and the beach is beautiful. Staff in the bar/food areas are so nice and friendly. My issues was with check in staff was unorganized and rude; check in was 3hrs pass our check in time. No room cleaning was done, I schedule one for a $10 cost and they never came we had to cancel it because we were leaving. My bathroom had a leak. Overall if they upgrade the rooms and have better trained check in staff it would be a much better stay.
Stayed 5 nights in Feb 2024
Response from Management on Mar 4, 2024
Thank you for your very helpful feedback.

6/10 Okay

Daija

Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Management on Mar 4, 2024
Thank you

6/10 Okay

Jessenia

Travelled with partner
Disliked: Property conditions & facilities
Front desk wasn’t pleasant and we had to wait almost 3 hours for our check in. The other staff were great. Beach is beautiful but resort is very outdated and you have to pay for room to be cleaned.
Stayed 5 nights in Feb 2024
Response from Management on Mar 4, 2024
Thank you for your comments.

10/10 Excellent

evgeniia

Liked: Cleanliness, staff & service
It was very good vacation , but in my room was some problems the phone doesn't work and TV , and sometimes was problems with hot water , but for couple days it was good vacation , the beach is good ,food was simple but good Quality and tasty , quiet at evening so you can sleep good! Oh also will be nice if they will do better WIFi because it was Really terrible connection not even in room but also near reception (
Stayed 5 nights in Feb 2024
Response from Management on Feb 28, 2024
Thank you for staying with us.

8/10 Good

Joann

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Management on Feb 28, 2024
Thank you for staying with us. We hope to see you in the near future.

8/10 Good

Beth, Nairobi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Management on Mar 4, 2024
Thank you for your high marks.

8/10 Good

Gianna A De, Clinton Corner

Travelled with partner
Liked: Cleanliness, staff & service
Well, when you come to our stay here, it’s really all about the beach and the staff . The bed was comfortable. The room was very tight I had a king size bed the shower always leaks water on the bathroom floor.. We had a leak above our bathroom ceiling for three days they don’t clean the room unless you pay $10 a day. We had no water for a couple hours, but there’s never seen to bother anyone else. I was so confused, but if you just looking for a cheap vacation on a great beach, nice people and edible food this is the place for you. enjoy the beach. If you like good accommodations, this place is definitely not for you.
Stayed 7 nights in Feb 2024
Response from Management on Mar 4, 2024
Thank you for your feedback and honest review.

6/10 Okay

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendliness of staff was excellent. The quality of food was good. The variety of food, local to international, was not sufficient. Would prefer a higher variety of international menu. As this was a return visit to resort for a 4 week stay, the overall quality of food was much better this year than the previous year.
Stayed 28 nights in Jan 2024
Response from Management on Feb 28, 2024
Thank you for staying with us. We are always working on enhancing our property, amenities and service for a greater guest experience. We hope to see you in the near future.

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all my stay was good, the only bad thing was the intern was very bad, no service in my room to get intern you have to be by the reception area, and then it goes out on you sometimes.
Stayed 3 nights in Feb 2024

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was very quiet, grounds was well maintained, fair customer service and safe. I love Jolly Beach, which is to the front of the property. The pools were clean and well maintained. However, the bedrooms were dated and is in need of an upgrade. Much more information is needed upon arrival, customers are not well informed about the facilities unless they ask for information (that could be improved). Otherwise, I had a good holiday at this hotel.
Stayed 3 nights in Feb 2024
Response from Management on Feb 28, 2024
Thank you for staying with us. We are always working on enhancing our property for a greater guest experience.

10/10 Excellent

Darla

Liked: Cleanliness, staff & service
Jolly Beach was wonderful! I enjoyed all the buffets and the staff were friendly.
Stayed 7 nights in Feb 2024
Response from Management on Feb 28, 2024
Thank you for staying with us.

4/10 Poor

Thomas William

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I liked was the beach. The food was not good. TV in room was broken and ignored our request to fix it. You had to ask for towels garbage bags, blankets.
Stayed 4 nights in Feb 2024
Response from Management on Feb 22, 2024
Thank you for your comments. We are sorry to hear that we did not meet your expectations. We are consistently looking for ways to improve our product and your feedback is very important to us.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice folks....Lorenzo a great food and bev mgr need to modernize more rooms are out dated
Stayed 8 nights in Feb 2024
Response from Management on Feb 21, 2024
Thank you for your comments.

4/10 Poor

Mark

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
Older property with very poor internet outside the lobby. Rooms very dated. My friend had $500 US stolen from his room and security had the nerve to say he lost it. Price is way to much for this type of 2 star resort. For the record this is the first time i have every left a negative review and i am i platinum member with Expedia.
Stayed 4 nights in Feb 2024
Response from Management on Feb 20, 2024
Thank you for your comments. We are sorry you were not satisfied with your stay.

2/10 Terrible

Christopher David

Travelled with group
Do not waste your money on this resort. It’s half closed , no restaurants, most bars are closed and offer no entertainment. Had no working tv for 2 days, had ti walk threw puddles on the grounds and walk ways to get to my room. AVOID AT ALL COST Staff was very rude ans not helpful at all . Even the excursions we booked threw the resort didn’t show up to pick us up and they wouldn’t help in any way. No refunds were given after we asked for no services rendered
Stayed 4 nights in Feb 2024
Response from Management on Feb 19, 2024
Thank you for your feedback and apologies we did not meet your expectations. We offer the best value on the island and you received exactly what you paid for. We cannot be responsible if tours you booked via a third party were not as you expected.

4/10 Poor

Anna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in this resort before and have positive review. This stay was different. Lots of negative changes been implemented. They no longer clean the rooms unless you pay extra and request cleaning 24 hours in advance. Restaurant choice has gone from poor to non existent. There’s only buffet and pizza place, for later you’d need to make a reservation. The bathroom didn’t have a proper door, it was kind of swinging like a barn door. The property is ran down and in need of repair. That said , if you’re on a budget and want to enjoy a beautiful beach for a few days, go for it.
Stayed 4 nights in Feb 2024
Response from Management on Feb 19, 2024
Thank you for your comments. We offer a beautiful beach & lively atmosphere which perfectly suits most our guests but sorry if did not meet your expectations & all amenities clearly detailed on Expedia.

8/10 Good

Kissiki

Liked: Cleanliness, staff & service, property conditions & facilities
It was a calm and relaxing experience
Stayed 3 nights in Feb 2024
Response from Management on Feb 18, 2024
Thank you for your feedback. Come experience the calm Caribbean again with us soon.