Minibar, in-room safe, desk, blackout drapes

Reviews of Radisson Blu Hotel Sandton, Johannesburg

5 out of 5
Radisson Blu Hotel Sandton, Johannesburg
Daisy Street And Rivonia Road, Sandton, Gauteng

Reviews

8.4

Very good

Rating 10 - Excellent. 117 out of 274 reviews" "
Rating 8 - Good. 112 out of 274 reviews" "
Rating 6 - Okay. 28 out of 274 reviews" "
Rating 4 - Poor. 12 out of 274 reviews" "
Rating 2 - Terrible. 5 out of 274 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, let down by pettiness over parking
Won't stay again as they insist on charging a paltry amount for car parking despite having paid premium rates for a premium and otherwise good hotel. Staff blame anyone but the hotel. Pity.
Response from General Manager on Feb 15, 2017
Dear Mark, Thank you for taking the time to rate and review the hotel. Please note that the parking does not belong to the hotel, we therefore have to charge for this service. Kind regards, Volkan Vural General Manager

10/10 Excellent

arnaud , Fribourg, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing upgrade, and unique fitness center
I used the upgrade program and enjoyed the breakfast, all day snacks and access to business room and great time for the light dinner & wine. I recommend this program, even if the room is almost the same, there is a nespresso machine and many consumable. The breakfast in the business room is good, but after the second day I went to the main one, which was larger. The hotel offers very tasty fruits, great healthy cooking and heavy for those who enjoy strong breakfast. But the best is by far the fitness center. The Planet Fitness is integrated in the Hotel, at the 10th floor, and there are 3000 square meters of equipment, rooms, huge swimming pool. I used whatever I could, but this is a dream for somebody who likes sport. Finally the staff is very friendly, I had a late check out included in my upgrade, I left the room at 15:30 and enjoyed the business room until I left for the airport. The hotel has a shuttle to the train station (Sandton) which takes only 16 minutes to reach the airport. Definitely the hotel to stay in Johannesburg.
Response from Volkan Vural on Feb 20, 2017
Dear Arnaud, Thank you for taking the time share your positive experience and for your 5 star rating. We look forward to welcoming you back when you next return to Sandton. Kind regards, Volkan Vural General Manager

8/10 Good

LAWRENCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close proximity to most malls in Sandton
My family had a wonderful experience at Radisson Blu Sandton. They provide a shuttle to Sandton City mall every 30 minutes which we utilised fully. I'd definitely recommend this hotel.
Response from General Manager on Feb 15, 2017
Dear Lawrence, Thank you for taking the time to rate the hotel and for your positive comments regarding the shuttle service. We do hope that we will see you on your next stay in Sandton. Kind regards, Volkan Vural General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Access to three story gym with pool
The best part about this hotel is access to a (third party) three story gym with pool and 250m indoor running track (on the 9th floor...). It's also easily accessible from the airport (JNB). Just take the train, and walk a block. There is a second Radisson Blu right next to the train station, don't mix them up.
Gym
Gym
Gym

8/10 Good

Verified traveller

Liked: Room comfort
Response from General Manager on Jan 1, 2017
Dear Anonymous, Thank you for taking the time to rate your experience with us. We hope to host you again in the future. Regards, Volkan Vural General Manager

10/10 Excellent

T from USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Hotel is within walking distance to train and mall. Hotel also runs shuttle to train and mall every 30 minutes. They even gave us complimentary water every day. We arrived a few hours before check-in but they were able to accommodate us within 30 minutes.

10/10 Excellent

Michelli Mae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient hotel
We had a great time at the gym which was amazing... 3 stories of state of the art gym equipment, classes and indoor heated pool. The shuttle to 3 km around the area is also very convenient

6/10 Okay

Adeteju

Liked: Property conditions & facilities
Disliked: Staff & service
Convenient with a great breakfast menu
Gym is great! All new equipment. Front desk staff is super helpful. Housekeeping staff is sloppy and will try to rush you out... knocking and asking when you are checking out before checkout time, maintenance staff not fixing things speedily, etc.

8/10 Good

Nassim, US

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
I was disappointed with the cleanliness of my room! Every thing else was great. I am a regular at the Radisson Blu worldwide and it is the first time I see such a low level in terms of cleanliness.

10/10 Excellent

Richard, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff would highly recommend this hotel
Response from Mr Vural on Nov 9, 2016
Dear Richard Thank you very much for the great review. We strive on 100% satisfaction and it is really great to hear that you had an excellent stay with us and that your expectations about our hotel were met. I am delighted we were able to deliver on our “Yes I Can” promise to you. I will make sure to pass your message of compliments onto the entire team here at the Radisson Blu Hotel Sandton. Our team works hard to make sure our guests are comfortable and receive our best service. The Radisson Blu Hotel Sandton takes pride in the comfortable elegance we have to offer our guests from our rooms to our slick and stylish Vivace Bar & Restaurant. With your next stay please do not hesitate to use our complimentary shuttle to and from the Gautrain station and any area within a 3km radius. Thank you very much for staying with us and we really hope to welcoming you back to the Radisson Blu Hotel Sandton in the very near future. Kind regards, Volkan Vural General Manage

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Abdullah, Rockville, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in Sandton, Johannesburg
A nice hotel for business travelers and others. The shuttle service to the nearby shopping mall and Gautrain station is excellent.
Response from Mr Vural on Oct 21, 2016
Dear Abdullah Thank you very much for the wonderful review. We strive on 100% satisfaction and it is really great to hear that you had an excellent stay with us and that your expectations about our hotel were met. I am delighted we were able to deliver on our “Yes I Can” promise to you. The Radisson Blu Hotel Sandton takes pride in the comfortable elegance we have to offer our guests from our rooms to our slick and stylish Vivace Bar & Restaurant and we are extremely glad we were able to share that experience with you. Thank you very much for staying with us and we really look forward to welcoming you back to the Radisson Blu Hotel Sandton in the very near future. Kind regards, Volkan Vural General Manager

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
There was a dirty towel in the bathtub upon check in and both phones in my king suite were not able to get through using the one touch service despite many multiple calls late at night to request for a wake up call. I then ended up waking up late for a meeting the next day since there wasn't a socket to charge my phone in the bedroom. I would have expected more from this hotel.
Response from Customer Care on Oct 17, 2016
Thank you for your review. We regret to hear you were disappointed with the cleanliness and condition of your room, as well as that neither of the phones in your suite worked. We appreciate you sharing your experience and we hope for another opportunity to exceed your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Christien

Disliked: Staff & service, room comfort
Great staff, but not a perfect room or hotel
The customer service staff (team) at the reception area desk were absolutely fantastic. Impressive staff! I felt very secure as the security team were always present at the front entrance.On September 14, 2016, the hotel turned off the water in rooms WITHOUT notice to guests. I was unable to bathe in any manner or use the toilet facilities.The towels in bathroom were really dingy. A new laundry vendor is needed. The safe in room was in a state of disrepair. It was fixed, but then it failed to work after the repair. I had to call 3 times before anyone showed up to fix the safe. There was stench coming from the drain in bathroom shower. This was caused by standing water somewhere in drain. There was a hole in duvet cover on bed. The throw pillows on bed need a good cleaning.
Response from General Manager on Sep 29, 2016
Dear Traveler Thank you very much for the review. Firstly I would like to sincerely apologize for the unpleasant experience you had during your visit. I appreciate you taking the time to provide us with feedback on your stay and can assure you that this feedback is instrumental in allowing us the opportunity to better our guest experiences. I have requested our Maintenance Manager to look into these matter as well as our Housekeeping Manager. I will make sure to pass your message of compliments onto the entire team here at the Radisson Blu Hotel Sandton. Our team works hard to make sure our guests are comfortable and receive our best service. Thank you very much for staying with us and we really hope to welcoming you back to the Radisson Blu Hotel Sandton in the very near future. Kind regards, Volkan Vural General Manager

8/10 Good

Dion, Lubumbashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in a nice central environment. Very good restaurant, service and the most fantastic gym I ever saw. Only problem I had was that I wanted to pay in cash - and despite reminding the person at check-out he used my credit card.......
Response from General Manager on Sep 8, 2016
Dear Traveler Thank you very much for a great review. We strive on 100% satisfaction and it is really great to hear that you had an excellent stay with us and that your expectations about our hotel were met. I am delighted we were able to deliver on our “Yes I Can” promise to you. We are really pleased that you found the location of the hotel excellent, being the most centrally located hotel in Sandton does provide certain perks. Please accept my sincere apology for the lack of attention displayed by the receptionist. I can promise you that this has been addressed internally and further measures have been put in place to ensure that this does not happen again. Thank you very much for staying with us and we really look forward to welcoming you back to the Radisson Blu Hotel Sandton in the very near future. Kind regards, Volkan Vural General Manager

6/10 Okay

Ebrahim, Kingston Upon Thames

Liked: Property conditions & facilities, room comfort
Radisson Blu - Sandton
I expected better from the Radisson considering it was a 5 star hotel. The bedding had a stain on the sheet as well as a stain on one of the towels in the bathroom. We invited some of our friends for a drink at the bar and when the cocktails was brought to us, we had rotten olives and the rooibos tea already had sweetener in it. We also noticed that there was no organisation with the shuttle service. We had made it clear to reception that we would be using the shuttle and was informed that they would be leaving with the next 20 minutes. When the shuttle opened the doors, four other guests pushed in front of us leaving us to take the two remaining spaces. If there has been one more guest we would have been left waiting for another half an hour
Response from General Manager on Sep 7, 2016
Dear Traveler Firstly, I would like to sincerely apologize for the unpleasant experience you had while staying with us. This is sadly not the level of service that we as a hotel and as a group pride ourselves on. I appreciate you taking the time to provide us with feedback on your stay and can assure you that this feedback is instrumental in allowing us the opportunity to better our guest experiences. I sincerely apologize for the state of our linen and unpleasant beverages. I can promise you that this has been addressed internally and further measures have been put in place to ensure that this does not happen again. The hotel currently has one shuttle, however we are looking into a second one which will assist with the large volumes of transfers. Thank you very much for staying with us and we really look forward to welcoming you back to the Radisson Blu Hotel Sandton in the very near future. Kind regards, Volkan.Vural General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 16, 2016
Dear Traveler, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay. We look forward to your next visit! Regards, Volkan Vural General Manager

10/10 Excellent

murali, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room excellent concierge facilities helpfu
Good hotel but response time to requests at housekeeping need improvement
Response from General Manager on Sep 14, 2016
Dear Murali Thank you very much for the review. We strive on 100% satisfaction and it is really great to hear that you had an excellent stay with us and that your expectations about our hotel were met. I appreciate you taking the time to provide us with feedback and can assure you that this feedback is instrumental in allowing us the opportunity to better our guest experiences. I sincerely apologize for the lack of urgency from our housekeeping staff. I can promise you that this has been addressed internally and further measures have been put in place to ensure that this does not happen again. Thank you very much for staying with us and we really look forward to welcoming you back to the Radisson Blu Hotel Sandton in the very near future. Kind regards, Volkan Vural General Manager

2/10 Terrible

Lenard, Cape town

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
Was horable towls are old i order food at 11pm and only got it after 12 midnight
Response from General Manager on Aug 15, 2016
Dear Lenard, Thank you for writing your review. We apologize you were disappointed with the towels in your room and the time it took for your room service order to arrive. We value your feedback and have shared your comments with hotel management to continually improve our guest experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location close to the shopping area
The staff were welcoming and nice to me. I had great experience and felt welcome.
Response from info.johannesburg@radissonblu.com on Sep 14, 2016
Dear Traveler Thank you very much for the great review. We strive on 100% satisfaction and it is really great to hear that you had an excellent stay with us and that your expectations about our hotel were met. I will make sure to pass your message of compliments onto the team. The Radisson Blu Hotel Sandton takes pride in the comfortable elegance we have to offer our guests from our rooms to our slick and stylish Vivace Bar & Restaurant and we are extremely glad we were able to share that experience with you. I would like to sincerely apologize for the slow serves experienced. I can promise you that this has been addressed internally. This is sadly not the level of service that we as a hotel and as a group pride ourselves on. Thank you very much for staying with us and we really look forward to welcoming you back to the Radisson Blu Hotel Sandton in the very near future. Kind regards, Volkan Vural General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for 4 nights and really enjoyed the hotel. The staff were always responsive and friendly. There is a shuttle which goes to Sandton City Mall/Mandela Square but is also flexible enough to take guests to other locations nearby.
Response from Mr Vural on Sep 15, 2016
Dear Traveler Thank you very much for the great review. We are really pleased that you found the location of the hotel excellent, being the most centrally located hotel in Sandton does provide certain perks. The Radisson Blu Hotel Sandton takes pride in the comfortable elegance we have to offer our guests from our rooms to our slick and stylish Vivace Bar & Restaurant and we are extremely glad we were able to share that experience with you. Thank you very much for staying with us and we really look forward to welcoming you back to the Radisson Blu Hotel Sandton in the very near future. Kind regards, Volkan Vural General Manager

8/10 Good

Scott

Liked: Property conditions & facilities
Response from General Manager on Sep 16, 2016
Dear Scott, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay. We look forward to your next stay! Regards, Volkan Vural General Manager

10/10 Excellent

Heath A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 16, 2016
Dear Heath A, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay. We look forward to your next stay! Regards, Volkan Vural General Manager

10/10 Excellent

Valère

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 16, 2016
Dear Traveler, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay. We look forward to your next stay! Regards, Volkan Vural General Manager

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
I have been booked at suit room during my stay at Radisson Blu , the room #1412 have terrible smell,very likely coming up from the drains of the bathroom facility, I have reported that to the reception management without avail, even I have repeated my complain to the Duty Manager Mr. Paul, still no solutions to stop the smell, so I have spend very comfortable four night disturbed my stay in the room whenever I am in. I believe the hotel need major renovation.
Response from Corporate Customer Care on Jul 4, 2016
Thank you for reaching out and writing your review. We are sorry that there were issues with the plumbing that disturbed your stay . We will pass all of your comments on to the management in the hotel.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 16, 2016
Dear Charles, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay. We look forward to your next stay! Regards, Volkan Vural General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 16, 2016
Dear Traveler, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay. We look forward to your next stay! Regards, Volkan Vural General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe, clean, good service and friendly. Excellent quality room and complimentary water every night of your stay.
Response from Volkan Vural on May 22, 2016
Dear Anonymous, Thank you very much for choosing the Radisson Blu Hotel Sandton on your recent visit to Johannesburg and also for taking the time to tell us about your experience. We strive on 100% satisfaction and are saddened that your expectations of a Radisson Blu hotel were not met. We have passed on your comments regarding the linen, smell and breakfast that you experienced. We appreciate you bringing these matters to our attention and understand the inconveniences you experienced. It is unacceptable and I can assure you that this is not the standard of a Radisson Blu Hotel and this matter will be addressed with the department heads. Once again thank you for staying with us and apologize for your stay not meeting your expectations and we will certainly work on improving all your concerns. We really hope that you will give us another chance in the near future. Kind regards, Volkan Vural General Manager

10/10 Excellent

Arney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable hotel with great staff who was extremely helpful whenever required. Is located very centrally in Sandton. Would recommend this to all.
Response from General Manager on Sep 15, 2016
Dear Arney Thank you very much for the great review. We are really pleased that you found the location of the hotel excellent, being the most centrally located hotel in Sandton does provide certain perks. The Radisson Blu Hotel Sandton takes pride in the comfortable elegance we have to offer our guests from our rooms to our slick and stylish Vivace Bar & Restaurant and we are extremely glad we were able to share that experience with you. Thank you very much for staying with us and we really look forward to welcoming you back to the Radisson Blu Hotel Sandton in the very near future. Kind regards, Volkan Vural General Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 16, 2016
Dear Ian, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay. We look forward to your next stay! Regards, Volkan Vural General Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 16, 2016
Dear Ian, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay. We look forward to your next stay! Regards, Volkan Vural General Manager

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
It was terrible reguarding the service we got. Everyone was not interested and could not give simples straight forward answers to questions we had. For simples things lile where can i buy a coffee from
Response from Ashley on Apr 2, 2016
Thank you for reaching out and writing your review. We apologize for the disappointing service you received throughout your stay. We appreciate you bringing this matter to our attention and have shared your concerns with hotel management to improve service at the hotel.

10/10 Excellent

VERONIQUE, Langley, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Joburg
Business trip. It has a first class fitness centre attached to the hotel. A short shuttle ride from the Nelson Mandela Square shopping area
Response from General Manager on Sep 14, 2016
Dear Veronique Thank you very much for the great review. We strive on 100% satisfaction and it is really great to hear that you had an excellent stay with us and that your expectations about our hotel were met. I am delighted we were able to deliver on our “Yes I Can” promise to you. The Radisson Blu Hotel Sandton takes pride in the comfortable elegance we have to offer our guests from our rooms to our slick and stylish Vivace Bar & Restaurant. Thank you very much for staying with us and we really look forward to welcoming you back to the Radisson Blu Hotel Sandton in the very near future. Kind regards, Volkan Vural General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel needs more security.....no guard at underground parking...no one monitoring access
Response from General Manager on Sep 16, 2016
Dear Traveler, Thank you for your feedback and for taking the time to tell us about your experience. Our parking area has boom controlled access, cameras setup on all parking floors as well as 24hr patrolling security . We look forward to your next stay! Regards, Volkan Vural General Manager

10/10 Excellent

Chido, Harare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice modern hotel close to the shopping mall
We were very pleased with the whole hotel experience, the check in was great, the room was fantastic. We loved the breakfast, it had such a great variety from Halal, Asian and western cuisine. I enjoyed the great selection of cheese, my wife loved the waffles. The shuttle service to and from the mall is very efficient and we appreciated the convenience it offered. The hotel staff were very professional, helpful and friendly.
Response from Volkan on Sep 16, 2016
Dear Chido, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay and met your expectations. We look forward to your next visit! Regards, Volkan Vural General Manager

6/10 Okay

Ms. Lady, New York

Nice hotel close to great shopping.
I just anan awesome stay and will definitely be back.
Response from Volkan on Sep 16, 2016
Dear Ms. Lady, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay and met your expectations. We look forward to your next stay! Regards, Volkan Vural General Manager

6/10 Okay

Zidesh, Kinross

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good hotel. But room was not sound proof and could hear the next door people talking at 2 in the morning
Response from General Manager on Sep 16, 2016
Dear Zidesh, Thank you for taking the time to reach out to us. We are sorry to hear that the noise caused issues during your stay with us. We hope you will give us another opportunity in the future to exceed your expectations. Regards, Volkan Vural General Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Hendra

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Derek, Phoenix

Liked: Cleanliness, property conditions & facilities, room comfort
OK stay.
The overall stay was fine but trying to figure out the elevators is confusing. We had a horrible experience with the parking. no one told us we had to pay daily for parking and we could not get out of the parking structure. When we called for help the attendant was extremely rude and told us they are subcontracted by the hotel. Bog mistake!!The hotel should do their own parking. It brings down the level of service that hotel boasts!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

preedip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
excellent stay very comfortable room

8/10 Good

Numidio , Maputo

Liked: Cleanliness, staff & service, room comfort
The hotel is located few steps from Sandton City
I have to visit again to have a better idea. I was there in a very busy weekend. The experience was positive but my could be even better.

10/10 Excellent

MOHAMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good and food was fantastic