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Reviews of Premier Hotel Pretoria

4 out of 5
Premier Hotel Pretoria
573 Stanza Bopape Street, (Church Street), Arcadia, Pretoria, Gauteng

Reviews

8.2

Very good

Rating 10 - Excellent. 35 out of 95 reviews" "
Rating 8 - Good. 42 out of 95 reviews" "
Rating 6 - Okay. 12 out of 95 reviews" "
Rating 4 - Poor. 3 out of 95 reviews" "
Rating 2 - Terrible. 3 out of 95 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Bataa

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
poor ventilation, old / poorly maintained electric appliances
Stayed 16 nights in Feb 2024
Response from Maria on Mar 11, 2024
Good day, Thank you for the booking and feedback, we will took the matter tour relevant department about it fixed where needed,

6/10 Okay

Nomonde Wendy

Stayed 1 night in Jun 2023

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Kekgaoditse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great. Need to offer some shuttle services, especially to shopping mall for customers.
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

Daryll

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price
The hotel staff are very friendly, the room was clean and priced very well. Parking is in a fenced, private lot. My only complaint is that it wasnt the quietest neighborhood. It sounded like there was a party going on until nearly 1am.
Stayed 1 night in Feb 2022

8/10 Good

Lugard, West Orange

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping area and mall
Stayed 3 nights in Feb 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business
Good & comfortable for business
Stayed 1 night in Dec 2021
Response from Ben on Dec 15, 2021
Thank you for the review and scoring anonymous. We look forward to welcoming you back. All the best for the festive season. Kind regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Ben on May 31, 2021
Dear Anonymous Thank You for the wonderful scoring, please spread the word. Hope you have an great week ahead. Best Regards. Ben

8/10 Good

sean

Stayed 2 nights in Feb 2021
Response from Ben on Mar 18, 2021
Thank you so much Sean, hope you have a great long week end

8/10 Good

Thato

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2021
Response from Ben on Mar 18, 2021
Thank you for the great scoring Thato. All the best for the year ahead

10/10 Excellent

Daryll

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A++
The hotel staff was very friendly. Our room was upgraded for free because they were slow due to covid. Parking is in a gated area and very safe from people, as well as the elements. Highly recommend!
Stayed 1 night in Dec 2020

2/10 Terrible

Tashriq Alam

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
very bad
Firstly they had a private function so we could not use the pool. Function was loud and went out till late. people were drinking and playing music fro. their vehicles. also no.place to park.should have told us we would have booked somewhere else. Secondly we booked a family room but only enough towels, bodywash etc for one person. temperature was over 30 degrees and aircon in the room was not working and could not be fixed. no other family room or upgrade available. staff was badly trained and lots of learning required
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Business
Very good location for business in downtown or Arcadia
Stayed 1 night in Oct 2020

6/10 Okay

Aziza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please sort out the Hot Water in the showers.
Stayed 1 night in Oct 2020

10/10 Excellent

Mrs Thandi Judy

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff and a good location, although Pretoria is not a tourist area
Stayed 4 nights in Nov 2019

10/10 Excellent

M

Stayed 1 night in Nov 2019

8/10 Good

Bokani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Aobakwe

Liked: Staff & service, property conditions & facilities, room comfort
fair
all most good
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Cleopas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to make home away from home
Ideal place. Lovely people and comfortable. Will definitely use this hotel.
Stayed 3 nights in Aug 2019

8/10 Good

Agnelio

Liked: Cleanliness, property conditions & facilities, room comfort
Good Location
Nice hotel, well located. However I have receive a poor service due to a mistake on breakfast payment registration. Fortunately on my request the management have apologized me by letter. Hope that the situation does not repeat with other guests.
Stayed 3 nights in Aug 2019

2/10 Terrible

MUMINI

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is bad in service and the rooms are poor
Stayed 8 nights in Apr 2019

8/10 Good

HENRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend!
Hotel location is good but doesnt feel sFe walking outside coz it's next to a club/pub. Hotel offers free shuttle arping Pretoria. Very greatful for that. Rooms are clean all the time.
Stayed 2 nights in Apr 2019

10/10 Excellent

Nelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Zandile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
The hotel was very homely and the staff very competent and friendly
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Katlego

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2017

4/10 Poor

Tumie, Gaborone

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
WRONG INFORMATION
Overall its an OK hotel. Problem is i had wanted a suite,and i called them before making a booking with Expedia just as to be clear as to which rooms they have there. What i was told was that the executive is the suite, of which getting there i was not really impressed with the room. Changing to suite would have meant extra money, which i had not budgeted for. For that i was really switched off and would not go back again.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

4/10 Poor

Coen

Liked: Cleanliness
BEAUTIFUL PLACE,TERRIBLE NOISE!!!!!!!!!!!!!!!!!!!!
EVERYTHING ABOUT HOTEL IS VERY GOOD,BUT THE NOISE LEVELS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BLARRING MUSIC!!!!!!!!!!!!!!!!!!!!! IMPOSSIBLE THE REST,IF YOU WANT TO STAY,PARTY OVER,THIS IS THE PLACE FOR YOU,LOTS OF STRANGE PEOPLE JUST HANGING AROUND THE PLACE,NOT ACCEPTABLE. YOU HAVE SUCH A BEAUTIFUL PLACE,PLEASE SORT THIS RUBBISH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 2 nights in Aug 2017

10/10 Excellent

Matshwene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but unnecessarily expensive
I enjoyed my stay at this hotel. Free parking, and high speed internet (very important to me). Hot water, respectful staff members, and all was well. They don't rush you to check out if you are still busy. We actually checked out after 11 am, and I loved it. Negative They have the most not-easy-to-operate air-conditioner. It is so frustrating and I hated this part. It nearly ruined my stay. I think their staff members are also aware that their air-conditioner can be a problem. In more than 60 days, every single day, I slept in 2.5 to 5 star hotels in 5 countries. Believe me this hotel in unnecessarily expensive and the price doesn't cover breakfast. Maybe is because they are closer to the South African Union Building and that's all. I didn't get into their kitchen because for such an expensive price, I expected a free breakfast. Overall - They have the most helpful staff members, and security is good. Oh! and this place is very safe, and quite. To Compare: This hotel for me is the same as Comfort Inn and Suites in Davenport, Florida, minus that this one doesn't give free buffet breakfast. However, this hotel has an undercover parking.
Stayed 1 night in Jul 2017

2/10 Terrible

HENRY

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
The stay could have been better
The hotel provides free shuttle service around the area which is convenient. Their shuttle driver, Godfrey is very professional. However, despite making prior arrangements for airport pickup no one showed up to pick me. I ended up taking another taxi which was scaring considering that Johannesburg can be tough at times. While at the hotel they didn't clean the bathtub. And on the day of my departure, the taxi they arranged came very late and I could have missed my flight.

8/10 Good

Jianguo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Cosby

Liked: Cleanliness, property conditions & facilities, room comfort
Good location
The stay was good as a business traveler. But could do better on wifi which was very poor

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
The housekeeping was slightly rude. If you ask them to come back later they peek into your room! It was a little funny. The wifi didnot work at all and the reception was very unresponsive even after calling the IT guy!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Wifi so bad in the rooms.
Good Morning Jennifer, Trust that you are well. Thank you for your response regarding you stay at Premier Pretoria and we do apologise for any in convenience cause by our Wifi. Herewith I would like to inform you with great pleasure that our wifi has been fixed. We are looking forward to welcoming you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to the city.
Staff and facility close to 5 star ,Very clean; Good hospitality.
Response from Leticia on Feb 27, 2017
Good Morning, Trust that you are well. Thank you for your response regarding your stay at Premier Pretoria.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Friendly staff
Good Morning David, Thank you for your feedback on your Stay at Premier Pretoria. We are looking forward to welcoming you back.

6/10 Okay

Hugo, Mauritius

Disliked: Staff & service
A business hotel, a place to sleep
The room was comfortable and clean with modern design and amenities. A small room with no balcony where you can easily get bored esp. If you are a smoker. All rooms are non-smoking and you have to go in the cold parking to smoke.
Response from Leticia on Feb 27, 2017
Good Morning, Trust that you are well. Thank you for your response on your stay at Premier Pretoria. May you and your family have a wonderful day.

10/10 Excellent

Mel, Tasmania Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our second stay.
This hotel offers free pick up from and delivery to the airport. The staff are friendly and the rooms are spacious and clean.
Response from Leticia on Feb 27, 2017
Good Morning, Trust that you are well. Thank you for your response on your stay at Premier Pretoria. May you and your family have a wonderful day.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money!
Good Morning, Trust that you are well. Thank you for your response on your stay at Premier Pretoria. May you and your family have a wonderful day.

8/10 Good

Bongumsua, Potchefstroom

Liked: Cleanliness, property conditions & facilities
Warm and nice stay but overcharged
My stay was warm and relaxing but I got overcharged by the hotel an additional amount on top of the amount charged by hotels.com and the hotel was not willing to tell me why was there an additional fee as I provided proof that I had already been charged by hotels.com
Good Morning, Trust that you are well. Thank you for your response on your stay at Premier Pretoria. May you and your family have a wonderful day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service Excellence
Too short for detailed comment

6/10 Okay

Matthew, cape town

Disliked: Property conditions & facilities, room comfort
Ok for a stopover
The place needs an upgrade - My AC stopped working and the room was extremely hot - had to change rooms late at night. Staff were helpful with this. I heard other guests complaining of the same issue.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location
We really enjoyed with my family
Good Morning, Trust that you are well. Thank you for your response on your stay at Premier Pretoria. May you and your family have a wonderful day.

10/10 Excellent

khumalo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place indeed.I wish the hotel could include breakfast in the price.