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Reviews of Peermont D'oreale Grande at Emperors Palace

5 out of 5
Peermont D'oreale Grande at Emperors Palace
64 Jones Road, Kempton Park, Gauteng

Reviews

8.4

Very good

Rating 10 - Excellent. 144 out of 299 reviews" "
Rating 8 - Good. 97 out of 299 reviews" "
Rating 6 - Okay. 34 out of 299 reviews" "
Rating 4 - Poor. 13 out of 299 reviews" "
Rating 2 - Terrible. 11 out of 299 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this hotel numerous times. Convenient to airport and staff is friendly. Didn't hurt that they upgraded me at check-in!
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great if you don’t gamble.
Vegas style resort, less than 10 years old, but starting to show wear. Staff were wonderful, but some things took longer to arrive than you would hope. Not much to do if you don’t gamble. Reign was good food, and food court in complex.
Stayed 1 night in Jan 2024

10/10 Excellent

HLENGY BEAUTY

Stayed 1 night in Dec 2023

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient close to every thing.
Stayed 1 night in Nov 2023

6/10 Okay

Leonie, Kelowna

Stayed 1 night in Sep 2023

10/10 Excellent

Aurora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff and a great restaurant.
Stayed 1 night in Aug 2023

8/10 Good

Phillip

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Allen, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The whole property was great! We just wish that there were USB outlets available
Stayed 1 night in Jul 2023

10/10 Excellent

Sandra, Centurion

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ease of check in. Location great. Transportaion service good and safe
Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Stayed 5 nights in Jun 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a wonderful place to stay for an overnight or extended stay, business or pleasure. Walkable dining and casino. Safe. My only wish would be an update of the fitness facility. Tired equipment and treadmills did not work.
Stayed 3 nights in May 2023
Response from Doreale Grande Team on Jun 18, 2023
Dear MichaelThank you so much for your feedback.Our Gym equipment is now working.Thank you so much.Kind regardsDoreale Grande Team

10/10 Excellent

Brian, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Rebecca on Apr 25, 2023
Dear Brian Thank you so much for the feedback.

4/10 Poor

Thomas

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Seriously Poor
This hotel is seriously tired/in need of updatating. The service is absolutely woeful.
Stayed 1 night in Feb 2023
Response from Rebecca on Apr 25, 2023
Dear ThomasMy apologies that we did not meet your expectations. Looking forward to hosting you, please keep us in the loop as I would like to make sure you are well looked after.Kind regardsRebecca MpofuFront Office Manager

4/10 Poor

Patrick, Helsinki

Business traveller
Liked: Cleanliness
Never been served a cold burger before in a restaurant. The kind waitress tried to get the maitre in charge to deal with the matter, but his reply was that he was busy with more important matters to have time to deal with me. Might have been the case, but the attitude tells even more.
Stayed 1 night in Feb 2023

6/10 Okay

Sutton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was clean. The staff are not willing to assist/go that little bit out of their way in terms of room service. No porter assisted on arrival. The breakfast at Reign restaurant was terrible. Lack of qualified waiter. Bread given as toast with extra well done eggs when Sunny Side soft were requested. No mushrooms, substituted with bake-beans :-( A lot more and they were not even busy at the time. Terrible service. Requested manager to no avail.
Response from Rebecca on Jan 2, 2023
Dear SuttonOn behalf of the team and myself, please accept my apologies for the lack of service rendered to you upon your arrival at the Hotel. I have forwarded your complaint to all heads of departments.My sincerest apologies once again.Kind regardsDoreale Grande Team

8/10 Good

Yolandi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel.
Stayed 2 nights in Dec 2022
Response from Rebecca on Jan 2, 2023
Dear YolandiThank you so much for choosing the Peermont Doreale Grande as your hotel of choice.Looking forward to hosting you soon.Kind regards Doreale Grande Team

8/10 Good

Michael

Stayed 1 night in Nov 2022
Response from Doreale on Nov 20, 2022
Dear MichaelThank you so much for choosing the Doreale Grande as your hotel of choice.Kind regardsDoreale Grande team

8/10 Good

Ronald

Stayed 1 night in Oct 2022

10/10 Excellent

Christopher, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Room are pretty nice. Convenient and close to airport.
Stayed 1 night in Aug 2022
Response from Doreale Grande on Sep 11, 2022
Thank you for the fedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good. Just that the sleeper couch was very uncomfortable
Stayed 3 nights in Aug 2022
Response from Doreale Grande on Sep 11, 2022
Dear GuestThank you for the feedback.

10/10 Excellent

Ofer

Stayed 1 night in Aug 2022
Response from Doreale Grande on Sep 11, 2022
Dear OferThank you for your feedback

10/10 Excellent

Unali

Stayed 1 night in Jul 2022
Response from Doreale Grande on Sep 11, 2022
Dear UnaliThank you for your feedback

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service
Beautifully appointed and fabulous service!
Stayed 2 nights in Jul 2022
Response from Doreale Grande on Sep 11, 2022
Dear FionaThank you for your feedback.

2/10 Terrible

Sean

Business traveller
Disliked: Property conditions & facilities
Tired and over priced
Restaurant and bar under reconstruction which they did not mention on website. Water pressure and temperature in rooms are terrible. Gym is ancient . Terrible value for price paid.
Stayed 2 nights in Jul 2022
Response from Rebecca on Jul 23, 2022
Dear Sean I hope this message finds you well. My apologies for the issues you encountered on your recent stay with us. We are busy with renovations in order for our dining area to be able to accommodate all our guests for breakfast. When we are done with that project we will tackle a new project to make the gym more trendier than the one we have. Kind regards Doreale Grande Team

4/10 Poor

Heather

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
What a bummer paid for a 5 star hotel and got a room over a jackhammer. They are doing major renovations and the place is super loud. We literally had room right over the area they are working on and the hammering started early. Restaurant is closed and they send you to a casino for breakfast.. at least you can get wine for breakfast. Oh and the water In Tub was green and you can’t see through it. Nicely mentioned these issues at check out and the only response was sorry. Still charged the full price Sheets are awesome and a great shower
Stayed 1 night in Jul 2022
Response from Rebecca on Jul 23, 2022
Dear Heather. Thank you so much for the feedback, my sincerest apologies in that we did not meet your expectations. We are busy renovating the restaurant as we want the restaurant to accommodate all our guests at one go. Please can you advise me on which room you where booked as we would like to check what could have caused the green water. I hope you will give us a chance in order for us to redeem ourselves. Kind regards Doreale Grande Team

10/10 Excellent

SHARIEM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Rebecca on Jul 23, 2022
Dear Shariem Thank you so much for the wonderful feedback. Kind regards Doreale Grande Hotel

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for travel.
Stayed 2 nights in Jun 2022
Response from Rebecca on Jul 23, 2022
Dear Daniel Thank you for the feedback. Looking forward to hosting you soon. Kind regards Doreale Grande Team

10/10 Excellent

LAZARUS, KITWE

Stayed 1 night in Jul 2022

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Around Excellence.
Excellent all around. Good value. Splendid rooms. Very reasonable dinner prices.Friendly and helpful staff
Stayed 1 night in Jun 2022
Response from Rebecca on Jul 23, 2022
Dear David Thank you so much for your wonderful feedback. Looking forward to hosting you soon. Kind regards Doreale Grande Team

2/10 Terrible

Paulo

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The property had a nice view during breakfast of the pool area. But overall the property was a disaster for the price. The heater for the room was set at one temperature couldn’t control it so it was extremely hot in the room. Attempted to take a shower there was no hot water. Called the front desk and there was no concern about that, staff was incompetent
Stayed 1 night in Jun 2022
Response from Rebecca on Jul 23, 2022
Dear Paulo Thank you so much for your feedback, we will definitely at all the points you have raised. Kind regards Doreale Grande Team

8/10 Good

Harry

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lovely pool and outdoor area. Great dining options.
Stayed 2 nights in May 2022
Response from Rebecca on Jul 23, 2022
Dear Harry Thank you so much for your feedback. Kind regards Doreale Grande Team.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
5 star service. Excellent
Stayed 2 nights in May 2022
Response from Rebecca on Jul 23, 2022
Dear Tracey Thank you so much for your feedback. Kind regards Doreale Grande Team

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor is beautiful.
Stayed 1 night in May 2022
Response from Rebecca on May 16, 2022
Dear Karen Thank you so much for making the Peermont Doreale Grande as your hotel of choice. Looking forward to hosting you soon. Kind regards Rebecca Mpofu Front Office Manager

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in May 2022
Response from Rebecca on May 8, 2022
Good day Marcus Thank you so much for choosing the Peermont Doreale Grande Hotel as your hotel of choice. Kind regards Rebecca Mpofu Front Office Manager

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. Convenient location and shuttle service to the airport.
Stayed 2 nights in May 2022
Response from Rebecca on May 8, 2022
Good day Steven Thank you so much for choosing the Peermont Doreale Grande Hotel as your hotel of choice. Kind regards Rebecca Mpofu Front Office Manager

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Property maintained to very high standards. Room really comfortable and had everything needed to make it a really comfortable stay. What set it apart was the staff. Cannot single any individual out they were all extremely friendly and efficient
Stayed 4 nights in Apr 2022
Response from Rebecca on May 2, 2022
Dear Glen Thank you so much for the feedback given. Looking forward to hosting you soon. Kind regards Rebecca Mpofu

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

8/10 Good

EVONNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think I expected a little more given the opulence, but overall the hotel and facilities were great. Room was a little outdated but fine for my stay.
Stayed 1 night in Apr 2022
Response from Rebecca on May 2, 2022
Dear Evonne Thank you for choosing the Peermont Doreale Grande as your hotel of choice. Kind regards Rebecca Mpofu

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very convenient location, wonderful staff, though their app could use a little more development. We placed an order that was not received and there was no way to view our order. Additionally, it wouldn’t pull up the menu options on my iPhone.
Stayed 1 night in Apr 2022
Response from Rebecca on Apr 15, 2022
Dear Shawn Thank you so much for choosing the Peermont Doreale Grande as your hotel of choice. My apologies for the glitches experienced with our APP. We are working on making the APP more user friendly. Looking forward to hosting you soon. Kind regards Rebecca Mpofu Front office Manager

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Friendly and eager to help. If I come back to Johannesburg, I will stay here.
Stayed 2 nights in Mar 2022
Response from Rebecca on Mar 31, 2022
Dear David Thank you for the wonderful feedback. Kind regards Rebecca

10/10 Excellent

Cathey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport and free shuttle. Limited shopping. Hotel restaurant is very good.
Stayed 1 night in Mar 2022
Response from Rebecca on Mar 31, 2022
Dear Cathey Thank you for the feedback, looking forward to hosting you soon. Kind regards Rebecca

10/10 Excellent

Salome E

Stayed 2 nights in Mar 2022

10/10 Excellent

Michael

Stayed 1 night in Mar 2022
Response from Rebecca on Mar 31, 2022
Dear Michael Thank you for the feedback, looking forward to hosting you soon. Kind regards Rebecca

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Rebecca on Mar 31, 2022
Dear Guest Thank you for the feedback, looking forward to hosting you soon. Kind regards Rebecca

10/10 Excellent

Sandra, Centurion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and quick
Stayed 1 night in Mar 2022
Response from Rebecca on Mar 31, 2022
Dear Sandra Thank you for the feedback, looking forward to hosting you soon. Kind regards Rebecca

6/10 Okay

J Moore

Liked: Cleanliness, staff & service, room comfort
Shameful Behavior
There were three or four patrons in the lobby bar that were basically “screaming “ for two hours nonstop. A number of other patrons left in disgust. The staff never said a word. That alone , is enough for me not to return. There are a number of decent choices in Sandton. Also, the shuttle stops running at 6 pm. I have stayed Ed there several times in the past , it “no mad”
Stayed 1 night in Feb 2022
Response from Rebecca on Apr 15, 2022
Dear J Moore Thank you so much for making the Doreale Grande your hotel of choice. My apologies for the unruly behavior from some of the guests at the hotel. We have now placed security guards in the Hotel foyer and at the restaurant area maybe this will help alleviate all issues caused by our rude guests. Our shuttle bus now operates from 7:00am to 23:00hrs every day. Looking forward to hosting you again soon. Kind regards Rebecca Mpofu Front Office Manager

8/10 Good

Spencer

Liked: Cleanliness, room comfort
A Pleasant Weekend
Stayed 3 nights in Feb 2022
Response from Rebecca on Mar 31, 2022
Dear Spencer Thank you for the feedback, looking forward to hosting you soon. Kind regards Rebecca

8/10 Good

Norman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Rebecca on Feb 4, 2022
Dear Norman I hope this email finds you well, thank you for choosing the Peermont Doreale Grande as your hotel of choice. Looking forward to hosting you soon. Kind regards Rebecca Mpofu

2/10 Terrible

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Don’t feel safe
My iPhone charge was taken from the room!
Stayed 1 night in Jan 2022
Response from Rebecca on Feb 3, 2022
Dear Mr Patrick Please can you advise when this was reported. Kind regards Rebecca

6/10 Okay

Melissa

Travelled with group
Liked: Cleanliness, staff & service
Convenient for the airport - though you can’t rely on getting a taxi. Charming staff and mostly efficient (not all proactive in the dining room though). Rooms are somewhat dated and it is a bizarre setting amongst the tired casino area. Good selection for breakfast.
Stayed 1 night in Jan 2022
Response from Rebecca Mpofu on Jan 31, 2022
Dear Melissa Firstly I would like to thank you for choosing the Peermont Doreale Grande as you hotel of choice. Please let us know when your next visit with us will be as I would like to make sure you are well taken care off. I would like to allocate a room for you on our new wing. We also do have a shuttle a bus that runs on an hourly basis you can board this behind the Inter-Continental hotel. Kind regards Rebecca Mpofu Front Office Manager