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Reviews of Mercure Johannesburg Randburg Hotel

3 out of 5
Mercure Johannesburg Randburg Hotel
Corner Republic Rd & Brightwater Common, Randburg, Gauteng

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 121 reviews" "
Rating 8 - Good. 58 out of 121 reviews" "
Rating 6 - Okay. 27 out of 121 reviews" "
Rating 4 - Poor. 4 out of 121 reviews" "
Rating 2 - Terrible. 5 out of 121 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Clover, Huntsville

Disliked: Amenities
THE BEDS ARE VERY HARD AND HARD TO SLEEP IN IT HURTS MY BODY
Stayed 4 nights in Feb 2024

10/10 Excellent

Zoleka

Stayed 2 nights in Dec 2023

10/10 Excellent

Kahlil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

6/10 Okay

Gregory

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Marian

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Samkelo Mboweni on Aug 8, 2022
Dear Marian, Thank you for the great review of our hotel! We appreciate the time you took to rate us. We hope to see you again soon. Sincerely

8/10 Good

Tebogo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Grant

Stayed 1 night in May 2022
Response from Evah on Jun 10, 2022
Dear Grant Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Evah Khumalo Hotel Manager

6/10 Okay

Jacintha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Disappointed
The Manager on Duty was friendly, but the rooms were very disappointing. They looked nothing like pictures online. We had no bath towels and had to ask for them and the toilet seat in one room was broken. The body wash and shampoo was empty. The breakfast was great, (the best part of the stay) sadly will not be going to the Mecure again
Stayed 1 night in Dec 2021
Response from Evah on Jan 4, 2022
Dear Jacintha, We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the room. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Sincerely Evah Khumalo Hotel Manager

8/10 Good

Musa

Stayed 1 night in May 2021

8/10 Good

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

6/10 Okay

Susan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2021
Response from E on Apr 22, 2021
Dear Susan, Thank you very much for rating our hotel. We are looking forward to serving you again soon. Sincerely, Evah Khumalo Operations Manager.

6/10 Okay

Imtiaz

Liked: Staff & service
Stayed 1 night in Mar 2021
Response from E on Apr 22, 2021
Dear Imtiaz, Thank you very much for rating our hotel. Looking forward to serve you soon. Sincerely, Evah Khumalo Operations manager

10/10 Excellent

Clement

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Randburg Gem
The staff was exceptional as usual
Stayed 3 nights in Nov 2019
Response from Evah on Dec 5, 2019
Dear Clement, Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Kind regards Evah Khumalo Front office manager

10/10 Excellent

DP

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019
Response from Evah on Dec 5, 2019
Dear DP, Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Evah Khumalo Front Office Manager

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Had a lovely time, disturbed by a neighbor that was banging on the door between 1 - 2.30am though. i was in room 129
Stayed 1 night in Nov 2019
Response from Evah on Nov 19, 2019
Dear Antoinette, We greatly appreciate the time you spent to review your recent experience in our hotel, at Mercure Hotel Randburg we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Kind regards, Evah Khumalo Front Office Manager

8/10 Good

Rui

Business traveller
Stayed 4 nights in Oct 2019
Response from Evah on Nov 14, 2019
Dear Rui, Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Evah Khumalo Front Office Manager

10/10 Excellent

Peters, USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the mall and transit system.
Stayed 3 nights in Oct 2019
Response from e on Nov 14, 2019
Dear Peter, We are glad to read that you really enjoyed our unbeatable location to visit around Randburg. Kind regards, Evah Khumalo Front Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really good and friendly from reception, restaurant, bar, room cleaning- all very helpful and the gateman gave everybody that came through his gate , the Thumbs Up sign. Very positive when you arrive as a new guest. Still a few round pin 3 pin plug sockets!!!
Stayed 2 nights in Aug 2019

10/10 Excellent

Rumbidzai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business.
Quick business trip. Nothing fancy about the hotel, but in it's price bracket has no equal. Good, comfortable room. Good shower, bed, wifi and nice and quiet. Location good for my meetings.
Stayed 1 night in May 2019
Response from Evah on Jul 23, 2019
Good day, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Evah Khumalo Front Office manager

10/10 Excellent

Dineo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The cabinet where the fridge is stored was broken, i booked for 2 people but had toiletries for 1 person for both days in both the 2 rooms i booked. When my family arrived to occupy the next room the lady at reception told tgem i only booked 1 family room for 2 adults and 1 child without checking on the system. Upon my arrival down stairs she said the same thing and when i asked when i showed her the 2 keys she then said you can go. No apology nothing not even checking on the computer. all i got was attitude and eyes rolled on me and my hisband said the lady was really harsh with her.
Stayed 2 nights in May 2019
Response from Evah on May 10, 2019
Good day, Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Randburg Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kind regards Evah Khumalo Front Office Manager

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019
Response from Evah on Apr 24, 2019
Good day, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Evah Khumalo Front Office manager

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We basically slept over after attending a show in JHB and had to leave early again.
Stayed 1 night in Mar 2019
Response from Evah on Apr 24, 2019
Dear Pierre, Thank you for rating our hotel! We look forward to welcoming you back soon! Kind Regards Evah Khumalo Front Office Manager

8/10 Good

Selvanandan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
It was above average for a short term stay. It was conveniently situated and good value for money.
Stayed 2 nights in Mar 2019
Response from Evah on Apr 24, 2019
Dear Selvanandan, We very much appreciate your comments regarding your stay at the Mercure Johannesburg Randburg Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evah Khumalo Front Office Manager

10/10 Excellent

Zandile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Excellent service, very neat and staff was welcoming😊
Stayed 1 night in Feb 2019
Response from Evah on Mar 5, 2019
Dear Zandile Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Evah Khumalo Front Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location. Friendly and helpful staff.
Stayed 4 nights in Jan 2019
Response from Evah on Mar 5, 2019
Good day, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Evah Khumalo Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Convenient location with shops and restuarants within a walking distance. Good Wi-Fi. Friendly staff.
Stayed 1 night in Jan 2019
Response from Evah on Mar 5, 2019
Good day, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Evah Khumalo Front Office Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Comfortable quiet and easy
Stayed 1 night in Dec 2018

8/10 Good

Stefan

Liked: Cleanliness, property conditions & facilities, room comfort
Just a short overnight stop - but all was good value for money
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasant stay with friendly staff. They could have been more professional in replying to correspondence. Breakfast is a bit pricey.
Stayed 3 nights in Nov 2018

8/10 Good

Lukhanyiso

Liked: Cleanliness, staff & service
Place it located centrally. Decent condition and a
Place it located centrally. Decent condition and amenities. Get what you pay for.
Stayed 1 night in Sep 2018
Response from Evah on Sep 17, 2018
Dear Lukhanyiso, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another serene visit. Sincerely, Evah Khumalo Front Office manager

10/10 Excellent

Clement

Home from home
I have been using this hotel for almost 6 years now, and it's home from home. Friendly staff, warm welcome, clean and homely. However, since the nearby mall is under renovations, hence no decent restaurants around : the hotel restaurant should open all day to cater for residents and even visitors.
Stayed 2 nights in Sep 2018
Response from Evah on Sep 17, 2018
Dear Clement, Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Please be advised that we serve light meals - Cafe style menus from morning until 21:30. Sincerely, Evah Khumalo Front Office Manager.

8/10 Good

Annerie

Stay was average. Die fact that there's a lot of building and road works happening around the hotel, makes one feel isolated. The rooms however comfortable & clean. Will stay again, once the building of the premises across the hotel is finished.
Stayed 1 night in Aug 2018
Response from Evah on Sep 5, 2018
Good day Annerie, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Evah Khumalo, Front Office Manager

8/10 Good

Mohamed Wael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018
Response from Evah on Aug 24, 2018
Dear Wael Mohamed. Thank you for taking your time to rate the hotel. We look forward to welcoming you back soon. Kind Regards Evah Khumalo Front Office Manager

6/10 Okay

Ian, Cape Town

Liked: Staff & service
Disliked: Cleanliness
Great location, cheap, but getting a bit long in the tooth. Room wasn't clean and still had debris from the previous guests including trash not cleared. Breakfast is very basic and not cheap, but the hotel is so for one night on business it can be tolerated. The huge mall next door is now mostly derelict with just one supermarket left.
Stayed 1 night in Aug 2018
Response from Evah on Aug 26, 2018
Dear Ian. Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Randburg Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evah Khumalo Front Office Manager.

8/10 Good

Bryan, Yellowknife Canada

Liked: Cleanliness, staff & service, room comfort
Nice hotel
A very good stay with excellent service. The staff were always available to help us with everything that we needed.
Stayed 4 nights in Mar 2018
Response from Evah on Jul 13, 2018
Good day Bryan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Evah Khumalo, Front Office Manager

8/10 Good

Bryan, Yellowknife Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
We had a very good stay and the staff were very helpful and friendly.
Stayed 1 night in Mar 2018
Response from Evah on Jul 13, 2018
Dear Bryan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Evah Khumalo Front Office Manager

8/10 Good

Bryan , Yellowknife, Canada

Liked: Cleanliness, staff & service
Pleasant stay
We had a pleasant stay at the hotel but the rooms are small, some maintenance is needed and the price advertised on Expedia for bteakfast is incorrect. The hotel staff helped us a lot and were very friendly.
Stayed 5 nights in Feb 2018
Response from Evah on Jul 18, 2018
Dear Bryan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Evah Khumalo Front Office Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2017
Response from Evah on Jul 18, 2018
Good day, Thank you for the 5 star rating. Kind regards Evah Khumalo Front Office Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed with the high standard and courtesy of all the staff.
Stayed 3 nights in Oct 2017
Response from Evah on Jul 13, 2018
Good day Peter, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Evah Khumalo, Front Office Manager

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
A great place to visit, enjoyed the holiday experience.
Stayed 4 nights in Aug 2017
Response from Evah on Jul 13, 2018
Dear Priscilla, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Evah Khumalo Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Complaints
The tv only had 6 limited channels. It was not a full bouquet. It made watching tv very boring.
Stayed 5 nights in Jul 2017
Response from Evah on Jul 18, 2018
Good day. Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Randburg Hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evah Khumalo Front Office Manager

8/10 Good

Venessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sean

Liked: Cleanliness, staff & service, room comfort
it was good. the Gautrain picks and drops passengers right at the hotel gate so it was perfect for me as i had to catch a morning flight. also the shopping mall 200m away is super convenient
Response from Evah on Jul 13, 2018
Dear Sean, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Evah Khumalo Front Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Evah on Jul 13, 2018
Dear Anonymous Thank you for taking the time to rate and review our hotel.Sincerely, Evah Khumalo Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort