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Reviews of Courtyard Hotel Arcadia

4 out of 5
Courtyard Hotel Arcadia
950 Park Street, Arcadia, Pretoria, Gauteng

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 58 reviews" "
Rating 8 - Good. 23 out of 58 reviews" "
Rating 6 - Okay. 3 out of 58 reviews" "
Rating 4 - Poor. 1 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel - it feels like you’re in the country and not in the middle of the city. Staff are so friendly, and rooms are large and clean. Another great stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Tayla

Business traveller
Liked: Cleanliness, staff & service, room comfort
Lovely short-stay at Courtyard Hotel Arcadia
My partner and I were here for 2 days and one night. (Had to be in Pretoria for a meeting monday morning). We arrived early in the morning and spent some time by the pool had a great night sleep then worked from the lounge the following day before heading back home. The staff have been incredibly helpful and attentive! We've enjoyed our stay fully! The Hotel overall is lovely, well looked after. It is however an older hotel so some of the finishings are somewhat dated and could definitely use a bit of maintenance. This shouldn't deter you from having a lovely stay though!
Stayed 1 night in Nov 2023

10/10 Excellent

ROCKY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Grant

Stayed 1 night in Aug 2023

10/10 Excellent

Cicelia

Stayed 1 night in Jul 2023

4/10 Poor

Stuart

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean and conveniently positioned
Stayed 1 night in Jul 2022
Response from Edward on Jul 4, 2022
We appreciate your response and comments, thank you

10/10 Excellent

Cicelia

Stayed 1 night in Jul 2022
Response from Management and team on Jul 5, 2022
Thank you for staying with us and we value your response. We hope to see you again, soon.

10/10 Excellent

Georg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stay and service excellent people friendly and help full place very clean and will come back again Location of Hotel excellent
Stayed 1 night in Feb 2019
Response from The CLHG Team on Feb 26, 2019
Dear Georg Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your great feedback and rating! We hope to welcome you as our guest again soon.  With kind regards

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Booked through Expedia with no idea that we would, not only be given a room with steep steps only to find this out after being told by the reception that there were no steps then after the 3rd try a room with twin beds but obviously only set up for one person short glasses, no globe in second bedside light. No rails in to get in and out of the pool. The staff assisting were pleasant helpful but could have done with more training and direction
Stayed 1 night in Jan 2019
Response from Edward on Jan 30, 2019
Good Morning Thank you for your valuable feedback following your stay with us . I extend my personal apologies that your were not immediately assisted with a room on the ground floor as well as that a globe was faulty in your room and you were short of a glass , this has already been addressed with the staff and departments concerned . I have taken note of your suggestion for a rail at the pool . This is the first time that it has been suggested and we certainly will take it into consideration as a possible addition to the pool area. I am delighted to hear that the staff were hospitable and friendly and willing to assist and take care of you during your time with us . I really do appreciate your comments and value your time taken to send them through to us to ensure that they do not re-occur . Wishing you a wonderful day and happy travels . Kind regards Edward Williams General Manager I value your time

10/10 Excellent

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018
Response from Edward on Nov 19, 2018
Dear Camilla Thank you for your review following your recent stay with us and am pleased to see that you were comfortable and that the whole Team took careful care of you during your stay . Best regards Edward General Manager

10/10 Excellent

Hamman, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from The CLHG Team on Oct 17, 2018
Dear Hamman Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon. With kind regards

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay in the city, with a country feel!
Our stay at the Arcadia Courtyard was very pleasant. A beautiful historic building, lovingly restored and maintained. Very comfortable beds, good linen, and great pillows! The staff are always extremely courteous, and we will definitely go back to this establishment!
Stayed 1 night in Sep 2018
Response from The CLHG Team on Sep 6, 2018
Dear Karin Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your great feedback! We look forward to welcoming you as our guest again soon. With kind regards

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Base for Budiness Trip
Travelling for business this was the perfect base for a productive trip. Excellent service all round. Had plenty of pleasant areas to work for all weathers. Architecturally makes a nice change from the more modern hotels. The architectural style is extremely well preserved. Would definitely stay again.
Stayed 4 nights in Aug 2018
Response from EW-GM on Aug 22, 2018
Good morning We sincerely appreciate your response following you recent stay with us , thank you . It was a pleasure for us to have hosted you and we are delighted to hear that we took excellent care of you and that you were comfortable during your time with us . We are all looking forward to seeing you again on your next trip to the city . Take care and Best regards Edward General Manager

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Preferential Choice🙂🙂
Excellent our choice when we stay in Pretoria.
Stayed 1 night in May 2018

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in May 2018
Response from The CLHG Team on May 29, 2018
Thank you for taking the time to review our hotel. We regret that you were unhappy and will investigate how your stay could have been improved. We are committed to kindness and service excellence and hope to welcome you as our guest again soon. With kind regards

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adventures in Africa
Beautiful old style very well kept Dutch mansion with lovely rooms, friendly and helpful staff. The area is close to the US and many other embassies and the Union building and university of Pretoria. And there are several nice restaurants in the area. But it’s in an area too dangerous to walk after dark. They do have Well guarded parking and we felt very safe on the premises.
Response from Edward Williams on Apr 17, 2018
Good Afternoon John Thank you for your comments and we are pleased to see that you had a comfortable stay with us and that the team made you feel at home . Hope we see you again soon . Best regards Edward Williams General Manager

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Feb 2018
Response from The CLHG Team on Apr 18, 2018
Dear Lisa Thank you for taking the time to review our lovely hotel. We sincerely appreciate the great rating and hope to welcome you as our guest again soon. With kind regards

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, comfy hotel in Pretoria’s Embassy District
Comfortable room with a nice view of the hotel gardens and pool. Our bed was super comfortable, and the little kitchenette was great. We had a slight issue with our room card deactivating, but the staff was really helpful and even checked the door lock for us. We really enjoyed our stay.
Stayed 2 nights in Jan 2018
Response from The CLHG Team on Jan 24, 2018
Dear Heather Thank you for taking the time to review our lovely hotel. We are pleased that your stay was good and sincerely appreciate the great feedback and rating! We hope to welcome you as our guest again soon. With kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel; great location.
Very good value for money in Pretoria. Clean, pleasant, and safe, with secure parking (and a laundromat on the property; very convenient and economical). Great location in Pretoria.
Stayed 2 nights in Dec 2017
Response from The CLHG Team on Jan 18, 2018
Thank you for taking the time to review our lovely hotel. We are pleased that your stay was good and sincerely appreciate your valuable feedback. We hope to welcome you as our guest again soon. With kindest regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The staff were helpful and the place was clean. Thanks to all staff for making my stay comfortable.
Stayed 4 nights in Dec 2017
Thank you for taking the time to review our lovely hotel. We are delighted that your stay was good and sincerely appreciate your great feedback. We look forward to welcoming you as our guest again soon. With kindest regards The CLHG Team

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wouldve thought that breakfast was included, but it apparently wasnt, so after 2 cups of coffee and a bowl of cereal it cost us R290 for 2 people which is rather over the top Id say..Our room number was on the list and thus i thought that breakfast was included, rude awakening...
Stayed 1 night in Jun 2017

10/10 Excellent

Christian, Quebec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of refinement and peace
This hotel is ideally located in Pretoria's embassy area. Pretoria does not have much to offer, although the parliament garden (Union Buildings) is one of the must of a travel in South Africa, so, if you are a bit tired of travelling all around the country, why not drop your luggage there and settle for a while? It is an oasis of peace and refinement modeled on the lifestyle of old brits gentleman club (but open minded and ladies welcome!). The kind of hotel we regret not having spend more time in to enjoy all it has to offer.

8/10 Good

Mark, Warwick, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce Hotel in Nice Area
This was a very pleasant hotel in a pleasant area of town. The staff were very helpful, and the rooms were large, clean and comfortable. The restaurant was fine for an evening or two, and breakfast was excellent.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic base in Pretoria for the rugby
Very nice hotel, beautiful old homestead with lots of character and a great breakfast

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Private
The hotel has great pricing, is secure and of good quality. This is my second stay in this hotel and I will come back every time.

10/10 Excellent

Kathy, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lodging in Pretoria
Drivers from the airport know the Courtyard Arcadia in Pretoria. You can get a driver (a little different than a taxi) if you come in too late for the train (about a 30 minute drive), or take the convenient train from the airport to the Hatfield Station (end of line) in Pretoria, then a 5 minute taxi ride. Hotel staff are very nice and helpful. The rooms are large and comfy. It has the feel of an older hotel, with the cleanliness of new. We stayed two nights, went on Safari then came back for two more before flying off to Victoria Falls. BOTH experiences were excellent. OH - and their breakfast is a full serve, how do you want your eggs cooked breakfast! You have to pay for it, but well worth it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very pleasant stay with excellent and cooperative staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb staff and attititde

10/10 Excellent

Monica, Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel
I had a 5 night stay at the Court Yard, and it was really comfortable, and catered for all my needs during the relatively long stay. The aircon in my room did not work, and I was immediately offered an upgrade to a lovely suite.

8/10 Good

Cliff, Jamaica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facility. Neighbour Hood was a bit dark at nights.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good standard at Courtyard
Standard hotel. Good for business. Friendly staff. Quiet street. They did make a billing error and recharged the pre paid rate, but this was resolved.

10/10 Excellent

Ruth, Sacramento, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations in Pretoria
This was my second stay and I will be back. Staff was courteous and welcoming. Accommodations were clean and lovely. Breakfast room is charming. Wifi was improved and the evening cocktail hour is a welcome surprise. I felt safe and truly enjoyed my stay. Love the location. This is my hotel of choice in Pretoria.

8/10 Good

James, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B&B feel
Nice cozy safe place, great breakfast but was not included in price. Kitchenette with sitting room like mini- suite. Very lame Quiet little happy hour every afternoon but if you want a free buzz add a star! Wifi atrocious but like that most places in Africa. Very friendly staff.

8/10 Good

Ian, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the nicest apartment hotel in the area
Its nice to have a little kitchen so you don't have rely on fast food the whole time. Smoking room had no ashtrays though.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
OK hotel with a few issues
Could have been a very good stay. However, the entire ground floor of the main building was being varnished and consequently there was no access to what looked to be an attractive lobby and breakfast room. Nor was it possible to get any food without ordering a delivery or going out. Other bad thing was that the water in the pool was completely green and murky. Certainly did not invite to being used. On the positive side, the staff was lovely and extremely helpful. Also, although a bit dark, the room was both spacious and comfortable.

10/10 Excellent

Robert Ehlers, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Stay
Exceptional service and value for money. One of the best i stayed Keep up the good work

10/10 Excellent

Steve, Calistoga, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Loved the public rooms in the former mayor of Pretoria house. Felt like we stepped back to turn of the century. Staff was terrific as was the breakfast, our lovely suite and the overall ambience of the property. Would recommend to everyone. Also, it's location, in the heart of the embassy district and close to the main shopping and entertainment area, was perfect!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amiable staff and great service
Absolutely enjoyed stay at Courtyard Arcadia. Staff was mindful about our needs and went out of their way. Two thumbs up!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice unpretentious central hotel in Pretoria
Easy experience. Staff helpful in sorting food delivered to our room.

8/10 Good

David, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good find in Pretoria
Nice hotel in quiet area of Pretoria with good rooms and secure parking. No restaurant as such but wide choice of food can be ordered in if you don't want to leave the hotel. Good breakfast available in b'fast room

10/10 Excellent

Luis, Mozambique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay. I will definetely return there should I be in Pretoria.

10/10 Excellent

PBHS Old Boy, Rustenburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
As far as I am concerned, the Courtyard is as good as it gets for a few nights away from home.

8/10 Good

Guy, Durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient
The hotel is easy to find, very clean and comfortable, and the staff were very friendly and helpful. The ambience was very pleasant. The only down side was that the options for supper were very limited; the kitchen could not supply a couple of the options we chose. Overall, though, I would definitely go back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel
Better than expected. Service was excellent. A superb breakfast but no dining facilities and the room service menu was limited and poor (reheated fozen food). But a nice kitchinette in the room. This should be made clear on the website.

8/10 Good

Maja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

Ellis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
00000
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023