Title: Grand Fiesta Americana Sumiya Cuernavaca - Latest Hotel Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Fiesta Americana Sumiya Cuernavaca Luxury hotel with 2 restaurants and a full-service spa ![2 restaurants, breakfast, lunch, dinner served; Asian cuisine](https://images.trvl-media.com/lodging/1000000/30000/20300/20292/8282c85d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/30000/20300/20292/22ce5635.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway](https://images.trvl-media.com/lodging/1000000/30000/20300/20292/44c0aff1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/30000/20300/20292/14691f2c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Pool views, open select days](https://images.trvl-media.com/lodging/1000000/30000/20300/20292/94bb2586.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Sumiya Cuernavaca offers a tranquil escape with a beautiful Japanese garden and thoughtful amenities. Guests can enjoy spa treatments, a 24-hour gym, and Asian dishes at two restaurants. The property also provides laundry facilities and free WiFi in common areas. VIP Access 8.8 Excellent ## Popular amenities - Bar - Spa - Pool - Gym - Breakfast available - Room service VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov. 24 - Nov. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=20292&PinnedHotelID=20292&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=20292&PinnedHotelID=20292&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 25 - Nov. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=20292&PinnedHotelID=20292&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=20292&PinnedHotelID=20292&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=20292&PinnedHotelID=20292&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=20292&PinnedHotelID=20292&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=20292&PinnedHotelID=20292&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=20292&PinnedHotelID=20292&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/20300/20292/a76eae51.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 8.6 Excellent 23 reviews ### Highlights Balcony Air conditioning Free cribs/infant beds Smart TV Down duvet Premium bedding Rainfall showerhead Hair dryer - Sleeps 4 - 1 King Bed ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/20300/20292/9daa2558.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds 9.0 Wonderful 28 reviews ### Highlights Balcony Air conditioning Free cribs/infant beds Smart TV Down duvet Premium bedding Rainfall showerhead Hair dryer - Sleeps 4 - 2 Double Beds ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/20300/20292/62ac82cb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Pool View ### Highlights Balcony Air conditioning Free cribs/infant beds Smart TV Down duvet Premium bedding Rainfall showerhead Hair dryer - Sleeps 4 - 1 King Bed ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/20300/20292/62ac82cb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Pool View 7.0 Good 4 reviews ### Highlights Balcony Air conditioning Free cribs/infant beds Smart TV Down duvet Premium bedding Rainfall showerhead Hair dryer - Sleeps 4 - 2 Double Beds ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/20300/20292/3d1a5017.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed (Plus) ### Highlights Balcony Air conditioning Free cribs/infant beds Smart TV Down duvet Premium bedding Rainfall showerhead Hair dryer - Sleeps 4 - 1 King Bed ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/20300/20292/9daa2558.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds (Plus) 8.0 Very good 1 review ### Highlights Balcony Air conditioning Free cribs/infant beds Smart TV Down duvet Premium bedding Rainfall showerhead Hair dryer - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FJiutepec-Hotels-Hotel-Sumiya-Cuernavaca.h20292.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FJiutepec-Hotels-Hotel-Sumiya-Cuernavaca.h20292.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.89338%2C-99.19344&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=5NgL_7XZ-YifJsjXVTyYvzhM1rA=) Int. Fraccionamiento Sumiya S/N, Col. Jose Parres Jiutepec, Jiutepec, MOR, 62550 #### What's nearby - Balneario La Cascada - 9 min drive - 2.3 km - Chapultepec Ecological Park - 10 min drive - 3.0 km - Forum Cuernavaca - 13 min drive - 5.3 km - Galerias Cuernavaca Mall - 14 min drive - 6.8 km - Cuernavaca Cathedral - 22 min drive - 7.5 km #### Getting around - Benito Juarez International Airport (MEX) - 100 min drive #### Restaurants - ‪Hotel Camino Real Sumiya - ‬3 min walk - ‪Los Cazadores Cuernavaca - ‬6 min drive - ‪Cecina De Yecapixtla La Autentica - ‬3 min drive - ‪Jardin De Eventos Villa Cortés - ‬4 min drive - ‪Antojitos Evelyn - ‬4 min drive ## About this property ### Grand Fiesta Americana Sumiya Cuernavaca Luxury hotel located in Sumiya Take advantage of a poolside bar, a terrace, and a Japanese garden at Grand Fiesta Americana Sumiya Cuernavaca. Treat yourself to a massage at From Wednesday to Sunday, the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Asian cuisine. Stay connected with free WiFi in public areas, and guests can find other amenities such as laundry facilities and a bar. Other perks include: - Swimming pool along with sun loungers and pool umbrellas - Free self parking - Cooked-to-order breakfast (surcharge), an outdoor pool, and massage treatment rooms - Concierge services, an elevator, and luggage storage - Guest reviews give top marks for the helpful staff and first-rate property condition Room features All 163 rooms offer comforts such as premium bedding and air conditioning, as well as perks like desk chairs and safes. Extra conveniences in all rooms include: - Down comforters and free cribs/infant beds - Bathrooms with rainfall showers and hair dryers - 65-inch Smart TVs with cable channels - Wardrobes/closets, balconies, and coffee/tea makers ### Awards and affiliations Eco-Certified Property This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/530000/527600/527598/4f27a12e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mision del Sol Resort and Spa - Adults only Jiutepec - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 564 reviews CA $305 CA $396 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=527598&PinnedHotelID=527598&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; 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garden views](https://images.trvl-media.com/lodging/1000000/990000/981100/981048/04b49863.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Cuernavaca by IHG Acapantzingo - Pool - Pet-friendly - Kids pool - Parking included 8.6 Excellent 1,000 reviews CA $168 CA $201 total includes taxes & fees Dec 4 - Dec 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=981048&PinnedHotelID=981048&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/5000000/4150000/4141300/4141300/5aeae787.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Anticavilla Hotel restaurante & Spa Vista Hermosa - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 380 reviews CA $297 CA $370 total includes taxes & fees Dec 4 - Dec 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=4141300&PinnedHotelID=4141300&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/71000000/70420000/70415200/70415134/b9bfc1ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Huayacán Cuernavaca Curamoria Collection Jiutepec - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 57 reviews CA $205 CA $247 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=70415134&PinnedHotelID=70415134&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9700000/9697400/9697327/1513f43d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### One Cuernavaca Cuernavaca - Pool - Breakfast included - Parking included - Free WiFi 8.8 Excellent 1,013 reviews CA $92 CA $112 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=9697327&PinnedHotelID=9697327&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - Free secured, uncovered self parking on site ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 270 to 750 per person - 2 restaurants - A bar/lounge - A poolside bar - Couples/private dining - Private picnics - Snack bar/deli ### Restaurants on site - La Distral - Snak Bar La Cascada - Sumiya ### Things to do - 24-hour gym - Full-service spa - Outdoor pool ### Family friendly - In-room crib - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of towels on request - Concierge services - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Wedding services ### Business services - Business center - Meeting room ### Outdoors - Garden - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 2 treatment rooms - Massage - Spa open select days ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair-accessible path to elevator ### More - 4 floors - Designated smoking areas ## Room amenities ### Bedroom - Down comforter - Free crib - Premium bedding ### Bathroom - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Entertainment - 65-inch smart TV with cable channels ### Food and drink - Champagne service - Coffee/tea maker - Free bottled water - Limited room service - Minibar ### More - Air conditioning - Desk - Desk chair - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 270 to 750 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Pool access available from 8:00 AM to 8:00 PM Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A car is required for transportation to and from this property ### Property is also known as Camino Real Sumiya Camino Real Sumiya Cuernavaca Camino Real Sumiya Hotel Camino Real Sumiya Hotel Cuernavaca Sumiya Sumiya Camino Real Cuernavaca Hotel Camino Real Sumiya ## Frequently asked questions ### Does Grand Fiesta Americana Sumiya Cuernavaca have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM. ### How much does it cost to stay at Grand Fiesta Americana Sumiya Cuernavaca? > As of Nov 24, 2025, prices found for a 1-night stay for 2 adults at Grand Fiesta Americana Sumiya Cuernavaca on Dec 8, 2025 start from CA $315.82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Jiutepec-Hotels-Hotel-Sumiya-Cuernavaca.h20292.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Grand Fiesta Americana Sumiya Cuernavaca pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at Grand Fiesta Americana Sumiya Cuernavaca? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Grand Fiesta Americana Sumiya Cuernavaca? > Check-out is at noon. ### Where is Grand Fiesta Americana Sumiya Cuernavaca located? > Located in Sumiya, this luxury hotel is within 3 mi (5 km) of Balneario La Cascada, Chapultepec Ecological Park, and Papalote Museo del Niño. Plaza de Armas & Jardín Juárez and Tabachines Golf Club are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Fiesta Americana Sumiya Cuernavaca Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.8 Amenities ### 9.2 Staff & service ### 9.4 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 641 8 - Good 213 6 - Okay 85 4 - Poor 33 2 - Terrible 33 ### 10/10 Excellent #### Julio Nov 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was perfect ##### Julio Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Luis gerardo Nov 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Luis gerardo Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Jose Alberto Sep 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The best hotel in zone ##### Jose Alberto Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Pahola Oct 14, 2025 Liked: Cleanliness, staff & service Excelente ##### Pahola Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Paola Nov 8, 2025 J ##### Paola Stayed 1 night in Oct 2025 ### 8/10 Good #### Jenns Auri Paetau Oct 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Power went out a couple of times during the night, breakfast service one moring was lacking, due to a group that took priority over regular guests ##### Jenns Auri Paetau Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### ANDRES Jul 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities It’s an amazing hotel, service and attention are great, all the time the staff is attentive to your needs. The hotel facilites are pretty, the are remodeling some áreas, but the gardens, pool, restaurant, rooms are increíble. ![](https://a.travel-assets.com/ugc/hotel-reviews/2ec2b044-c934-4b5d-8182-d757ed62d1cd-1751382540157.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f80200e9-f80d-4114-886d-56fb05932cbb-1751382542082.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/28ede690-5970-4c24-9204-ec7ddaed7ab7-1751382540073.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### ANDRES Stayed 2 nights in Jun 2025 ### 2/10 Terrible #### Veronica Oct 15, 2025 Liked: Property conditions & facilities Disliked: Staff & service No ##### Veronica Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Marwa Mar 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is fantastic, with a welcoming staff and a perfect atmosphere for relaxation. ##### Marwa Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Claudia Mar 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel bonito ##### Claudia Stayed 1 night in Mar 2025 ### 8/10 Good #### Jennifer Apr 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property. ##### Jennifer Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Enrique Sep 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Enrique Stayed 1 night in Sep 2025 ### 8/10 Good #### Allan Jul 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great lawns and japanesse arquitecture The hotel and landscape is great with the japanesse gardens and great lawns. The offer in the restaurant on sundays afternoon (there were open 1 of 3 resraurants) was limited. ##### Allan Stayed 1 night in Jun 2025 ### 8/10 Good #### Jaime Mar 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good option to rest! ##### Jaime Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Silvia Jun 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excelente ##### Silvia Stayed 1 night in May 2025 ### 8/10 Good #### Gabriela Apr 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful place, terrible food ##### Gabriela Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### María Fernanda Jul 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nd ##### María Fernanda Stayed 1 night in Jun 2025 ### 8/10 Good #### Federico Feb 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property, outstanding buffet breakfast, although sliding doors at the room should be remodeled ##### Federico Stayed 1 night in Jan 2025 ### 8/10 Good #### Akbar May 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good experience but it can be better. Good stage and conforable hotel, but the many buildings were under maintenance for several months so the experience was very limited, not so much restaurant options, no spa nor bar and even lobby was under construction. It would be nice to increase the japanese experience, due to the only refference is the Kabuki museum, the japanese menu in only restaurante is limited. ##### Akbar Stayed 2 nights in May 2025 ### 10/10 Excellent #### Joaquin Jan 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent customer service ##### Joaquin Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Mauricio Dec 31, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice ##### Mauricio Stayed 3 nights in Dec 2024 ### 6/10 Okay #### Yvonne Jun 10, 2025 Tranquil and relaxing place. The gardens and the space dedicated to nature are amazing. Service is great. There was only one restaurant, and it was a Japanese sushi place. Not Mexican cuisine, no air conditioning in the restaurant, and a lot of flies in the food. The Hotel needs an upgrade as soon as possible. The ice machine was not working, and we had to call room service. The room only offered two cups of coffee for the stay; the rest had to be purchased. ##### Yvonne Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Verified traveller Jan 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful Japanese themed hotel Very nice hotel, clean, comfortable and has beautiful grounds. The food was ok, service was great. The only complain we had was that the person upstairs in the room kept dragging their chair at night and making lots of noise, maybe pads on the chair legs would help minimize the noise. Without an upstairs neighbor it was great. ##### Verified traveller Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Ivan Alexander Apr 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Unique property, surrounded by beautiful gardens, japanese buildings & flavors . The service is generally very good. The staff really tries to make things work.( Special thanks to Juan -bellboy-) It would be appreciated if more medium sized bottles of water was offered in the rooms. I was told the pool is going to be renovated, and once finished , I think it will be a huge plus. Can't wait to visit it once the renovation is completed. ##### Ivan Alexander Stayed 3 nights in Apr 2025 ### 4/10 Poor #### Stephanie Mar 3, 2025 Liked: Cleanliness, room comfort Disliked: Property conditions & facilities #### Decent hotel, needs upgrading The hotel’s outdoors is really nice, rooms need a lot of updating and upgrading. AC in my room was so loud I could not sleep. Bed was very comfortable. Service was slow in restaurants and overall food quality is regular. ##### Stephanie Stayed 2 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Best Western Plus Chateau Fort St. John](https://www.expedia.ca/Fort-St-John-Hotels-Best-Western-Plus-Chateau-Fort-St-John.h16353233.Hotel-Information) > > [All Inclusive Resorts and Hotels in St. Lucia](https://www.expedia.ca/Destinations-In-St-Lucia-All-Inclusive-Hotel.0-0-d168-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Kimpton De Witt Amsterdam by IHG](https://www.expedia.ca/Amsterdam-Hotels-Kimpton-De-Witt-Amsterdam.h2603.Hotel-Information) > > [Hotels in Grants Pass](https://www.expedia.ca/Grants-Pass-Hotels.d8032.Travel-Guide-Hotels) > > [Lancaster Hall Hotel](https://www.expedia.ca/London-Hotels-Lancaster-Hall-Hotel.h53792671.Hotel-Information) > > [The Paramount Hotel](https://www.expedia.ca/Seattle-Hotels-The-Paramount-Hotel.h58703.Hotel-Information) > > [B&B Victoria](https://www.expedia.ca/Victoria-Bed-And-Breakfast.d4138-aaBedAndBreakfast.Travel-Guide-Accommodation) > > [Four Points by Sheraton Point Edward Sarnia](https://www.expedia.ca/Sarnia-Hotels-Four-Points-By-Sheraton-Point-Edward-Sarnia.h19579.Hotel-Information) > > [Sheraton Waikiki Beach Resort](https://www.expedia.ca/Honolulu-Hotels-Sheraton-Waikiki.h7385.Hotel-Information) > > [Delta Hotels by Marriott Toronto](https://www.expedia.ca/Toronto-Hotels-Delta-Hotels-By-Marriott-Toronto.h8301308.Hotel-Information) > > [Claymore inn & Suites](https://www.expedia.ca/New-Glasgow-Hotels-Claymore-Inn-Suites.h15834381.Hotel-Information) > > [Hotels in Osoyoos](https://www.expedia.ca/Osoyoos-Hotels.d181782.Travel-Guide-Hotels) > > [Atlantic Ocean Residence](https://www.expedia.ca/Fortaleza-Hotels-Atlantic-Ocean-Residence.h5055712.Hotel-Information) ### Flights > [Flights from Vancouver (YVR) to Taoyuan City (TPE)](https://www.expedia.ca/lp/flights/yvr/tpe/vancouver-to-taipei) > > [Flights from Sydney (SYD) to Christchurch (CHC)](https://www.expedia.ca/lp/flights/syd/chc/sydney-to-christchurch) > > [Flights from Toronto (YYZ) to La Mercy (DUR)](https://www.expedia.ca/lp/flights/yyz/dur/toronto-to-durban) > > [Flights from Istanbul (IST) to Kocasinan (ASR)](https://www.expedia.ca/lp/flights/ist/asr/istanbul-to-kayseri) > > [Flights from Alert](https://www.expedia.ca/lp/flights/553248635921598923/flights-from-alert) > > [Flights from Toronto (YYZ) to Winnipeg (YWG)](https://www.expedia.ca/lp/flights/yyz/ywg/toronto-to-winnipeg) > > [Flights from Vancouver (YVR) to Montreal (YUL)](https://www.expedia.ca/lp/flights/yvr/yul/vancouver-to-montreal) > > [Flights from Comox (YQQ) to Powell River (YPW)](https://www.expedia.ca/lp/flights/yqq/ypw/comox-to-powell-river) ### Cars > [Car rentals in Regina](https://www.expedia.ca/Car-Rentals-In-Regina.d4053.Car-Rental-Guide) ### Activities > [Things to do in Pickering](https://www.expedia.ca/Things-To-Do-In-Pickering.d9546.Travel-Guide-Activities) ### Packages > [Chileno Beach](https://www.expedia.ca/Chileno-Beach-Cabo-San-Lucas.d6075802.Vacation-Attraction) > > [Funhaven Entertainment Centre](https://www.expedia.ca/Funhaven-Entertainment-Centre-Ottawa.d553248621532865570.Vacation-Attraction) > > [Calgary Vacations](https://www.expedia.ca/Calgary.d178245.Destination-Travel-Guides) ### General > [Visit Machu Picchu](https://www.expedia.ca/Machu-Picchu.dx178042) > > [Visit Champex-Lac](https://www.expedia.ca/Champex-Lac.dx177904)