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Reviews of Holiday Inn Nanjing Aqua City, an IHG Hotel

4 out of 5
Holiday Inn Nanjing Aqua City, an IHG Hotel
No. 1 Jiankang Road, Nanjing, Jiangsu

Reviews

8.4

Very good

Rating 10 - Excellent. 70 out of 173 reviews" "
Rating 8 - Good. 76 out of 173 reviews" "
Rating 6 - Okay. 18 out of 173 reviews" "
Rating 4 - Poor. 9 out of 173 reviews" "
Rating 2 - Terrible. 0 out of 173 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

KOK HENG

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient shopping, restaurant, metro station SanShanjie 三山街站 and tourist attraction (Fuzi Miao) 南京夫子庙 nearby. Best place to stay only off the room run down old tiles crack and stepping old carpet. The room services is good. Swimming pool not for adult but sona and gyms okay. Stayed 6 nights love to go to Confucian Temple Area (Fuzi Miao) 南京夫子庙 shopping area looking at the crowd night scenery.
Stayed 7 nights in Nov 2023
Response from Pocky Pei on Dec 6, 2023
Dear Guest,Thank you so much for your review of Holiday Inn Nanjing Aqua City. We are pleased to hear you enjoyed your stay with us and our comfortable room made It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

HAIMING

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good!
Stayed 5 nights in Oct 2023
Response from Pocky Pei on Oct 30, 2023
Thank you so much for your review of our hotel. We appreciate your loyalty as an [INSERT STATUS HERE IF APPLICABLE: Gold Elite, Platinum Elite] IHG Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Roger

Travelled with family
Disliked: Amenities, property conditions & facilities
Located near the Confucius Temple area, and surrounded by ugly old apartment buildings, this property is showing its age on many levels. The whole decor is very 1980’s. Bathroom in our room is very worn with major drainage problem in the walk-in shower. Breakfast is decent with mixed Western and local choices. Nearest Metro is 10 min away by walking through a makeshift pedestrian alleyway next to a construction site. Hotel guests are mostly local business travelers.
Stayed 3 nights in Oct 2023
Response from Pocky Pei on Oct 30, 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

8/10 Good

XIANG MING

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Jun 2023

8/10 Good

Tammy, New Jersey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property,service is good,close to area attraction,a lot of restaurant near by
Stayed 1 night in Nov 2019

8/10 Good

Etienne

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel but smelly room
Good quality / price but my room in wing A was suppose to be non-smoking but was smelling like cigarette. They also had construction work closeby during the night which is pretty annoying.
Stayed 2 nights in Nov 2019

10/10 Excellent

YEO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and clean room.
Good location and clean room. Nothing to fault
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 night stay
Staff were nice, most spoke English. When I arrived the AC wasn't working in my room but called up and got it fixed straight away. Room itself was fairly standard, got all the basic amenities (towels, shower gel, slippers, umbrella etc.) Location was very good, about 5/10 min walk from 2 metro lines and close to lots of shops / food.
Stayed 6 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
the hotel is grand,centralised, variety of foods for breakfast but servies is slow and not co-ordinated.
Stayed 3 nights in Apr 2019

8/10 Good

CP, portland oregon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the heart of Aqua City in Nanjing. Great location.
Stayed 1 night in Apr 2019

10/10 Excellent

Lawrence

Close to the 夫子庙 and nearby malls.. very convenient for assess to foods and places of interest.. stayed in a superior suite, room is big with bedroom separated from dining area and office table, like the bedroom privacy.. cleanliness is good.. will stay here again
Stayed 2 nights in Nov 2018
Response from PR manager on Dec 3, 2018
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Nanjing Aqua City

6/10 Okay

Bee Yean

Rustic holiday stay
Owner, Mr Xu and his wife are nice but the surrounding lacks amenities.
Stayed 3 nights in Nov 2018
Response from PR manager on Dec 3, 2018
Dear guest, We appreciate your time and comments about your stay at Holiday Inn Nanjing Aqua City. We apologize that we have not met your experience at your stay. We have shared your comments at our management meeting in order to follow improve. We still very eagerly look forward to your next visit, thank you. Best regards, Holiday Inn Nanjing Aqua City

10/10 Excellent

Hooi Khoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent location, next to shopping mall and easy access to restaurants and convenient stores.
Stayed 2 nights in Nov 2018
Response from PR manager on Dec 3, 2018
Dear Guest, Thank you so much for your review of our hotel.I am pleased to hear you are satisfied with our location and service.It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Nanjing Aqua City

8/10 Good

Josephine

Easy access!
Very convenient hotel to stay in. Large room, very well kept. Great job housekeeping!
Stayed 2 nights in Jul 2018

6/10 Okay

Weichuan

Liked: Cleanliness, room comfort
The reception service is good. But the staff is kind of lazy. I asked about direction to the nearby mall, she just pointed to a totally wrong direction, letting us walking outsider for 5 minutes, while there was a door next to the mall. The hallway is not air-conditioned, making it very hot.
Stayed 2 nights in Jul 2018

10/10 Excellent

CHUNLING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Nanjin
Everything is great, especially there’s a self laundry store in the B3 floor. That’s very important to travelers in a long time journey.
Stayed 1 night in Jun 2018

10/10 Excellent

Laszlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

lee

Disliked: Property conditions & facilities, room comfort
Just ok
This hotel is a good location but that's about all it has to offer. The room wasn't comfortable and the thermostat was broken. In the middle of the night my room was 26 degrees and sweltering. The room service staff didn't understand anything on their own menu. Eventually I settled on toast which they managed to bring without butter, then I had to wait another half an hour for that too. Overall not a great stay, thankfully I was only there for one night.
Stayed 1 night in Apr 2018
Response from PR manager on May 2, 2018
Dear guest, We are very much appreciate your comments regarding your stay at Holiday Inn Nanjing Aqua City.I'm sorry about you experience in our room and room service. We are committed to improve our quality of service constantly to build comfortable staying experience to our guests.We will put more focus on skills training and facilities maintenance. We sincerely thanks again for your valuable comments.We are looking forward to seeing you soon in the future. Sincerely, Holiday Inn Nanjing Aqua City

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, you can get to a lot of visitor sites by walking, but there is no microwave in hotel :(
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hemi07
very good

10/10 Excellent

Jingjing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Excellent location. Right next to aqua city where good supermarket and eateries at the B2 floor. Walking distance to confusious temple.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Experience for this American
This hotel experience was perfect. The room was clean and comfortable and near Confucius Temple and lots of shopping. We were able to communicate with staff, despite only speaking English, and had no issues receiving what we needed. We ate room service both nights we were there and everything we had was delicious and priced reasonably. I would recommend this hotel to any Westerner or traveler headed to Nanjing.

8/10 Good

Siong

Liked: Staff & service, property conditions & facilities, room comfort
Great location. Near two shopping malls and also tourist attraction.

10/10 Excellent

Timothy, Taipei, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel centrally located in downtown
I had an enjoyable stay at Holiday Inn. It's right next to major touristic areas and I had access to many delicious local cuisine

8/10 Good

Sam, UK

Liked: Cleanliness, staff & service, room comfort
Nice Hotel, Great location
The hotel was very nice, the room was dated but nothing to put you off. Although if you not a fan of combi bath/showers probably not the hotel for you. The staff were brilliant and the location is amazing, in the tourist area and attached to a really nice mall if your into that sort of thing but only a short walk to the nice local hidden gems.

10/10 Excellent

Aik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Great value. Clean rooms, decent size and great location with direct access to the mall with lots of food options.

10/10 Excellent

Anthony, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location hotel
this hotel is located right in the middle of the city. easy access to all the location. good shopping and foods surrounding this hotel.

10/10 Excellent

Anthony, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location hotel
this motel is located right in the middle of the city. easy access to all the location. good foods and shopping surrounding this hotel.

10/10 Excellent

Huei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great surrounding
Great experience!

10/10 Excellent

TUNGHSI, Los Angelos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the uniquely outstanding Holiday Inns !
Outstanding management group who are ready to solve all problems of yours.

8/10 Good

Ray, Kelowna, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay in Nanjing
We visited Nanjing on the Dragon Boat Festival in June. We thoroughly enjoyed Nanjing and will visit again. There are lots of great sites and museums. The hotel was situated in a great area. The hotel staff was friendly and very helpful. The concierge was great with many helpful suggestions, maps and printouts of what to see and cost in getting there. (taxi, bus, subway, walking) There room was very comfortable with a few english tv channels. The carpet was a bit worn, the bathroom finishing needed some work and the blinds closing off the bathroom from the bedroom (yes very common in China) did not close fully.The breakfast was super! We will defintely vist here again.

8/10 Good

Martin, Cedar Park, Tx

Liked: Staff & service
Disliked: Cleanliness
dissappointing stay
access to the gym is important; they closed it for "sterilization" for 10 days; one day is understandable, 10 days is ridiculous; very noisy outside and inside the lobby; could not read the paper in the lobby, far too noisy

8/10 Good

nav satara

Liked: Cleanliness, room comfort
business trip
Was an nice business hotel... not very upscale but an average Holiday Inn. Rooms were nice, location was quite central. I would stay here again

6/10 Okay

Tommy, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
The room is spacious, comfortable and with a goos view. It is situated near River Qinhuai where the boat trip is a must-do thing in Nanjing. However, my first experience in this hotel is unbelievable. The front desk contacted the room service and distributed a room to me. But when I went to the room, it was very messy and hadn't been tidied up. The room service came at once and cleaned up the room at once.

4/10 Poor

Meg, Canada

Liked: Room comfort
Not too bad...
It was just ok. The location was good. The staff were friendly and could speak pretty good English. The business centre was terrible, with constant loud noise from phone set to ring insanely loudly. The computers were slow and the chairs were broken. The hotel restaurant was freezing, with no heat on in December. People were actually wearing their parkas to eat. The food was poor. It was the most hilariously awful exective lounge I have ever seen! Laughable! Free laundry for club floor and free mini bar (excluding alcohol), so that was nice! But all in all, it was ok. It was a Holiday Inn, in China. So too much cannot be expected. I probably would not stay here again, but it was not a terrible experience.

4/10 Poor

Verified traveller

Not the greatest facility
there are much better hotels to stay at. this hotel is old, poorly maintained, and the breakfast is terrible. The catering equipment in the breakfast room is so old, was so off putting i could not have any breakfast, so i went to the Starbucks in the adjoining mall. Definitely would look for a newer hotel next time. I sat in the executive lounge and kept smelling cooking oil. Compliments to reception staff however, because when i complained about the foul smell (of cooking oil)! in my ROOM they moved me to a suite. And concierge was helpful.

8/10 Good

Ying, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Aqua City
Good location, near bus stops and MTR stations. Two huge shopping complexes beside the hotel. Stayed for six nights. Room wasn't made up during one of the days, but it didn't really matter to us.

10/10 Excellent

steve, taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel & staff
Spend half my life in hotels. This rates as one of the best. They get it right in all areas.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is tiny. Great location.

8/10 Good

CB, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to shopping centre, food
Excellent service of concierge staff who went the extra mile to get a taxi for us. Traffic was bad at that time (ard 2pm on Sunday) and he helped call taxi and even went out to the street to get one to ensure we are on time to train station. Bravo !

8/10 Good

GS, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice clean and central
Was good place, nice and clean

10/10 Excellent

Connie, Calgary, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Nanjing
I stayed at this hotel for 6 nights during the Youth Olympic Games. Staff was always very helpful and spoke good English. Staff would always give the cab drivers our daily destinations which was very helpful as they don't speak any English! The hotel was only 2 blocks to the metro and is connected to the Aqua Mall. There was also another mall across the street. Confucius temple and a large market was located only 2 blocks away. The restaurant served a great buffet at every meal. The hotel has 2 towers. B tower had bigger and newer rooms but A tower rooms were still very acceptable and clean. Highly recommended!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable business style hotel near Confucian ar
Ok for a few nights and Close to subway. Good hotel pool.

10/10 Excellent

Hongyu, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, wonderful service
perfect.

10/10 Excellent

Coast, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to many touristy attractions.
Hotel was easy to find and attached to Aqua City which is a well known shopping area. About 10 mins walk is a couple of touristy attractions and many things to see and buy as well. Transport was easy with a main subway station within just 15 mins walk. The staff was really helpful and know enough English to have a verbal communication with you. Room was clean and tidy. Only one little minor complaint was the AC wasn't strong enough. I turned it to get the room really cool but it never went to that point no matter how low I put it but it wasn't much of a problem.

10/10 Excellent

oxford family, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great room, bed and breakfast. couldnt fault it.
Worked well for us. Really comfy bed, good breakfast and nice pool if not a bit cold. Would recommend.