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Reviews of Somerville Hotel

4 out of 5
Somerville Hotel
Mont du Boulevard, St. Brelade, Jersey

Reviews

9.2

Wonderful

Rating 10 - Excellent. 421 out of 636 reviews" "
Rating 8 - Good. 178 out of 636 reviews" "
Rating 6 - Okay. 24 out of 636 reviews" "
Rating 4 - Poor. 9 out of 636 reviews" "
Rating 2 - Terrible. 4 out of 636 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martin, Hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service with friendly staff. Excellent restaurant in-house with others within 5min walk. Would stay again.
Stayed 4 nights in Apr 2024

10/10 Excellent

colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and almost silent during the night. Very relaxing place to spend the week
Stayed 5 nights in Apr 2024
Response from Steve on Apr 17, 2024
Dear Colin,Thanks for the review. It's really appreciated and I look forward to welcoming you back soon.Kind regards

10/10 Excellent

Racheal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. We had an early flight and arrived early expecting to leave bags at reception but our room was ready and able to check in which after an early morning start was very much appreciated.
Stayed 2 nights in Apr 2024
Response from Steve on Apr 16, 2024
Thanks for the review Racheal, I'm really pleased that you enjoyed your stay with us and I look forward to welcoming you back during warmer weather.Kind regards

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Steve on Apr 12, 2024
Thanks for the review Stephen. I hope to welcome you back in the future.Kind regards

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed at this hotel and we've really enjoyed it. Friendly, helpful staff, clean and smart, in a great location. I would definitely recommend it.
Stayed 2 nights in Mar 2024
Response from Steve on Apr 12, 2024
Thank you for the review Susan, it's really appreciated.I look forward to welcoming you back soon.Kind regards

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantasticly furnished rooms and exquisite dining
Stayed 1 night in Feb 2024
Response from Steve on Feb 27, 2024
Thanks for the review Brian. I'm pleased that you enjoyed your stay with us and look forward to welcoming you back soon.

10/10 Excellent

Anja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with a personal touch
Lovely hotel with friendly staff that make you feel welcome. More personal approach than in the bigger chain hotel which was really nice over the Christmas period. Great breakfast, continental as a buffet and hot breakfast to order with a good selection. The room was comfortable and homely and additional needs are met with a smile. The back bedrooms (others will be seaview) look over trees and a quiet lane that runs behind and above the hotel, but could have some noise from the kitchen/extractor fan’s below when in use, but it didn’t bother us. If you prefer to be away from that and enjoy the stunning sea view towards St Helier be sure to book a sea view room. Free parking for hotel guests and there was always a space even though it’s not a huge carpark. The up-hill walk up to the hotel from St Aubin’s is a bit of a climb, but doable even for those that don’t class themselves as fit, but for someone with poor mobility it will be better to take the car. Restaurant serves good quality food in a nice environment especially when able to take in that sea view with a great service. In the summer there is a nice outside pool, but a short walk downhill leads to the beach on either side of the harbour depending on the tide. We will stay here again
Hotel entrance and carpark
Stayed 4 nights in Dec 2023
Response from Steve on Dec 31, 2023
Thanks for the positive and informative review Anja, it's really appreciated by the team and I'm sure will also be appreciated by our future guests.I'm so pleased that you enjoyed your stay and I look forward to welcoming you back in the future.Kind regards

10/10 Excellent

Naveen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb!
Stayed 5 nights in Nov 2023
Response from Steve on Nov 29, 2023
Thanks for the reveiw Naveen.

10/10 Excellent

James E K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a magnificent location.
The hotel has been very stylishly updated and the public reception rooms are smart and comfortable. Beautiful bedroom overlooking St Aubin's Bay. The room would suit a double rather than a king-sized bed as that slightly fouls entrance to the room. Excellent lighting. The bedroom windows are not a snug fit so that the room was chilly. This was as much my fault in not adjusting the radiator's thermostatic valve ! Light and well equipped bathroom. It lacked a hand held shower and when bathing, the soap dispenser was inaccessible. A traditional bar of soap would solve the problem. Fortunately, even when staying in 4 or 5star hotels, I always pack soap but it's always disappointing when a hotel of this quality doesn't quite think things through. Good quality linen and towels. Staff professional and helpful. Breakfast and bar food excellent and very good value. I've stayed before and will stay again !
Stayed 4 nights in Oct 2023
Response from Steve on Nov 29, 2023
Thank you for your lovely review James E K,I'm really pleased that you returned to the Somerville and I look forward to welcoming you back.All points noted and acted upon. We usually provide bars of soap in every room for the reasons you mention. I'll bring it up with HK and remind them to ensure this happens. We're in the process of replaceing all window hinges on the windows as and when we can get into the bedrooms due to high occupancy. A work in progress.I look forward to welcoming you back.Kind regards

8/10 Good

Debra

Travelled with partner
Liked: Staff & service, property conditions & facilities
We loved the location and character of the property. Most of the staff were lovely can we mention the man whose name starts with O on reception is exceptional who genuinely goes out of his way to help. When we left on very early Saturday morning a lovely man on reception whose name we didn’t get again went out of his way to call a cab and whilst waiting made us coffee. The breakfasts were also really good. The rooms were very quirky but to warm.
Stayed 4 nights in Oct 2023
Response from Steve on Nov 29, 2023
Thanks for your lovely review Debra, it's really appreciated and I look forward to welcoming you back in the future.Kind regardsSteve

2/10 Terrible

Lorraine

Stayed 1 night in Oct 2023
Response from Steve on Oct 11, 2023
Thank you for your review. I'm sorry you did not enjoy your stay. Did you reach out to the management team during your stay to address your issues?

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
All the Staff were excellent and we had a wonderful stay at this fabulous Hotel
Stayed 4 nights in Sep 2023
Response from Steve on Oct 11, 2023
Thanks for the lovely review Martin.I look forward to welcoming you back soon.Kind regardsSteve

8/10 Good

D

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely location and hotel
Stayed 3 nights in Sep 2023
Response from Steve on Oct 11, 2023
Thanks for the great review. I'm pleased that you enjoyed your time with us.Kind regards

10/10 Excellent

Tyler

Stayed 2 nights in Aug 2023
Response from Steve on Oct 11, 2023
Thank you for the review Tyler. I look forward to welcoming you back.

2/10 Terrible

Rob

Liked: Cleanliness
Disliked: Staff & service
Very poor experience for us. Food was appalling.
Very poor experience for us. A last minute booking due to the travel chaos. The first room we were presented with was above the kitchens and noisy fans. My partner is 8 months pregnant and I was very unwell for the whole stay. We were relocated to a ground floor room where deliveries and maintenance men were parking, coming and going, leaving engines on. I had to knock on the window at 12.45am to break up a loud conversation between two hotel employees. We did think the hotel had been tastefully updated in the common areas. The views from the lounge area were beautiful. The outside pool is also a big plus. The food was an absolute car crash. My partner had room service which was £44 for a sirloin steak half a mushroom and half a tomato and a side or two. I didn’t make breakfast on the first day due to ill health but on the second day, wow. Smoked salmon and scrambled eggs on sourdough was tragic. The salmon was pumped full of water and I’m convinced the egg out of a plastic carton. It was anaemic and the texture was very strange. I couldn’t even stomach a bite. I overheard they only schedule one chef on for morning service. The laundry woman was very pleasant and Krzysztof the receptionist was very kind sorting out a late check out. We had a better experience at the Royal Jersey. I would definitely give this place a miss if you want value for money and quality food.
Stayed 2 nights in Aug 2023
Response from Steve on Sep 1, 2023
Dear Rob,Thank you for taking the time to post your review although I would have been happy to discuss these points with you in person when I spoke to you yesterday but I know you weren't feeling well.I'm very surprised the your comments relating to the food as the vast majority of our feedback is extremely positive. I can confirm that the smoked salmon is from a reputable supplier and is of good quality and the eggs are fresh, not from a plastic carton. We roster two chefs on for breakfast everyday.I'm sorry that you didn't enjoy your stay with us and sincerely hope you feel better soon.Congratulations to you and your partner, exciting times.Kind regards

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay.
Good breakfast, nicely updated decor, comfortable furnishings, beautiful views. Some of the rooms only have smaller double beds, so we recommend booking a twin/king room.
Stayed 2 nights in Aug 2023
Response from Steve on Sep 1, 2023
Dear Susan,Thank you for your review. I look forward to welcoming you back in the future.Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Overall the stay was excellent. The room was clean and relatively spacious. One small negative related to the bathroom - the fixed head shower was difficult to manipulate due to high position on the wall and as such must prove awkward for some guests to adjust. Food was excellent but some of the staff at breakfast were too quick to remove plates from the table when not everyone had finished eating. The location provided a stunning view across the bay both during the day and also at night when it was lit up. For a quiet stay in St Aubin, I would recommend this hotel.
Stayed 7 nights in Jul 2023
Response from Steve on Sep 1, 2023
Thank you so much for taking the time to post your review. Your comments are appreciated and will be shared with the team.I look forward to welcoming you back in the future.Kind regards

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ticks all the boxes
It is a hotel I would definitely return too. It ticks all the right boxes for us.
Stayed 4 nights in Jul 2023
Response from Steve on Jul 22, 2023
Thanks for the review Graham, It's really appreciated.Please visit again soon

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at The Somerville for a short break away and would definitely return. We had dinner at Tides restaurant on our first evening and it was superb. Breakfast was also lovely each morning. We enjoyed several drinks in the hotel’s Voyager bar which also didn’t disappoint. The staff we interacted with were all extremely professional and efficient. We enjoyed the outdoor pool area during our stay. Sunloungers were very comfortable. The pool was very cold (not sure if it is heated) but I enjoyed a refreshing swim. Perhaps the area around the pool could be a little tidier in terms of clearing the patio areas of accumulated fallen leaves etc. Worth noting also is that the rooms do not have air conditioning and ours was extremely warm. A fan is provided in the room however. We had booked a standard double room on this occasion which was too small/cramped. Next time we would definitely book a larger room.
Stayed 3 nights in Jul 2023
Response from Steve on Jul 6, 2023
Dear Michael,Thank you for taking the time to post such a positive and informative review for future guests. The swimming pool is heated between May and September.I look forward to welcoming you back in the future.Kind regards

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Steve on Jul 4, 2023
Thank you for the review Malcolm, it's really appreciated.We all look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Graham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Steve on Jul 4, 2023
Thank you for the review Graham.We look forward to welcoming you back soon.Kind regards

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay. The staff was very nice and helpful and made us feel welcome.
Stayed 2 nights in Jun 2023
Response from Steve on Jun 14, 2023
Thanks for taking the time to post your review Kathryn. I'm really pleased that you enjoyed your stay with us.Kind regards

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Steve on Jun 14, 2023
Thanks Angela. Your review is appreciated and I look forward to welcoming you back soon.Kind regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023
Response from Steve on Jun 14, 2023
Thank you for the review Mark.Kind regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Steve on Jun 14, 2023
Thanks for the review Andrew.I look forward to welcoming you back.Kind regards

8/10 Good

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay again, this time bought some friends who really enjoyed the hotel and island
Stayed 4 nights in May 2023
Response from Steve on May 11, 2023
Thank you for the review John. I'm pleased that you enjoyed your stay and look forward to welcoming you back soon.

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Steve on Jun 14, 2023
Thank you for your review Matthew, it's appreciated.Kind regards

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Steve on May 9, 2023
Thank you for your review Colin. I look forward to welcoming you back soon

10/10 Excellent

Ian T

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful hotel. We stayed for 5 nights and everything was superb. The staff are attentive and friendly. Our room was clean and what we expected. All in all a lovely hotel
Stayed 5 nights in Apr 2023
Response from Steve on May 9, 2023
Thank you for taking the time to post such a lovely review Ian.Kind regards

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views!
A lovely place to stay with friendly, caring staff. Rooms are spacious and tastefully decorated.
Stayed 3 nights in Mar 2023
Response from Steve on May 9, 2023
Thanks for the great review Peter, it's really appreciated.Kind regards

10/10 Excellent

Neil

Stayed 2 nights in Feb 2023

10/10 Excellent

peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't hesitate
Stayed 3 nights in Feb 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place to stay!
Lovely comfortable room with a fabulous view, excellent food and good service. Definitely a hotel I will return too.
View from room
View from room
Stayed 5 nights in Dec 2022

10/10 Excellent

ROBIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After living in st aubin for over 20 years, this hotel has the best location in the island with many dining options at the hotel and village. The hill is a little steep. Somerville staff were very welcoming and it has an old world charm of an English country hotel. The rooms need a little modernizing but I would not hesitate to stay here again on my next visit to jersey.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2022

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and food. A good place to relax
Stayed 4 nights in Nov 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Neil

Stayed 3 nights in Nov 2022

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel, staf and food was lovely. The hill was very steep.
Stayed 4 nights in Oct 2022

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always a pleasure to stay at this hotel however the breakfast service left a lot to be desired this time as it was so disorganised and simply not ready on some days
Stayed 6 nights in Oct 2022
Response from Steve on Oct 11, 2022
Thank you for your review Andrew. I've taken your feedback on board with a view to making immediate improvements at breakfast.I look forward to welcoming you back in the future.Kind regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Steve on Oct 11, 2022
Thanks for the review Michael, it's really appreciated and I'm pleased that you enjoyed your stay.

8/10 Good

John

Stayed 4 nights in Sep 2022

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless
Everything was perfect, we will definitely stay their again when we are in Jersey.
Stayed 3 nights in Sep 2022
Response from Steve on Oct 7, 2022
Thanks for the review Graham, it's really appreciated and I look forward to welcoming you back in the future.Kind regards

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view but hill up to hotel a bit of a challenge walking up to
Stayed 4 nights in Sep 2022
Response from Steve on Oct 7, 2022
Thanks for the review Patricia. I look forward to seeing you again in the future.

8/10 Good

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff. Without a doubt the staff were excellent. They worked their socks off and did so with smiles and efficiency. The location is brilliant - the views are stunning. Only quibble was our room. It was definitely without a view of any description.
Stayed 6 nights in Sep 2022
Response from Steve on Oct 7, 2022
Thank you for the review Lesley. I'm pleased that you enjoyed the team members. I would certainly recommend the sea view and superior sea view rooms for any future bookings.Kind regards

8/10 Good

Kathryn

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Really enjoyed the stay. Staff
Stayed 5 nights in Aug 2022
Response from Steve on Sep 6, 2022
Thanks for the revierw Kathryn, it's really appreciated and I look forward to welcoming you back soon.Kind regards

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with beautiful views. Clean and tidy, staff very helpful. The only disappointment was that we were unable to book an afternoon tea in the hotel.
Stayed 7 nights in Aug 2022
Response from Steve on Aug 26, 2022
Thank you for your review Philip, I'm really pleased that you enjoyed your stay.Our afternoon teas are very popular and we only take a small number of reservations so fill up in advance. We recommend early booking.Kind regards

10/10 Excellent

Richard Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, very friendly!
Stayed 4 nights in Aug 2022
Response from Steve on Aug 26, 2022
Thank you for taking the time to post a review Richard Peter. I'm really pleased that you enjoyed your stay and look forward to welcoming you back.Kind regards