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Rating 10 - Excellent. 507 out of 1000 reviews" "
10 - Excellent
507
Rating 8 - Good. 297 out of 1000 reviews" "
8 - Good
297
Rating 6 - Okay. 103 out of 1000 reviews" "
6 - Okay
103
Rating 4 - Poor. 41 out of 1000 reviews" "
4 - Poor
41
Rating 2 - Terrible. 52 out of 1000 reviews" "
2 - Terrible
52
8.4/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
2/10 Terrible
David
Travelled with family, Travelled with family and small children
Sewer gas smell when you walk by the hotel's laundry room next to the elevator, stong Marijuana smell in hallways on second floor, room was very aged with peeling paint, stained carpet, and was not nery clean, and we found a syringe in the room when we were packing to check out
David
Stayed 4 nights in Apr 2024
Response from GM on Apr 20, 2024
Dear David, I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service, so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management, I apologize. Sincerely, Suresh Choudhry, GM
4/10 Poor
Shaymal
Travelled with family
Apr 16, 2024
So bad ! Smoking Smells in the room!
Bed Sheets isn’t clean, previously use:same ones!!
Please clean!!
Shaymal
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Dear Shaymai, I'm sorry to hear that you noticed the smell of cigarette smoke in your room. As a smoke-free hotel, we make every effort to ensure our guests follow the rules, and we apologize that this was not the case during your stay. Please know that our staff and management are here to help you in any way we can, and we will do everything possible to ensure your next visit is as comfortable as possible. Sincerely, Suresh Choudhry, GM
Dear Brenda j, We love all compliments, but hearing that the staff was a significant reason you loved your stay is music to our ears. Thank you for choosing Fairfield Inn and letting us know how much you enjoyed your stay. We will be ready and waiting to host you again the next time your travels bring you to East Rutherford. Best, Suresh Choudhry, GM
Great place to stay a little bit away from New York city.
mesfin
Stayed 2 nights in Mar 2024
Response from GM on Apr 4, 2024
Dear mesfin, We appreciate your kind words about our location and your overall experience. Thank you for being our valued guest and sharing your five-star review. It would be our pleasure to host you again if you return to the area. Best, Suresh Choudhry, GM
Very good hotel. Me and my family had a great time.
Mary
Stayed 2 nights in Mar 2024
Response from GM on Apr 2, 2024
Dear Mary, We are glad to hear it! Thank you for trusting us to be your family's host hotel while visiting East Rutherford. Serving you was our privilege and we hope to welcome you back again someday. Best, Suresh Choudhry, GM
4/10 Poor
Tamika
Mar 31, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Tamika
Stayed 4 nights in Mar 2024
Response from GM on Apr 2, 2024
Dear Tamika, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Suresh Choudhry, GM
6/10 Okay
Natasha
Mar 31, 2024
Liked: Cleanliness, staff & service
When we first came in the halls and room smelled of old carpet …..
Natasha
Stayed 2 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear Natasha, Thank you for being our guest and sharing your thoughts on how we can improve. I am sorry to see that you found our housekeeping efforts lackluster. Your comments will be discussed with the staff to foster improvement and we hope to host you again in the future for a better stay. Sincerely, Suresh Choudhry, GM
Great customer service. Our room was clean - had enough towels. The hotel is in a quiet area.
Kiwana
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Kiwana, Nothing but positives during your recent stay at Fairfield Inn by Marriott East Rutherford Meadowlands? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets other travelers know they can count on a great stay here. Please come back soon! Best, Suresh Choudhry, GM
Dear Latisha, We are so glad you had an incredible stay with us at the Fairfield Inn by Marriott East Rutherford Meadowlands! Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area. Best, Suresh Choudhry, GM
The bathroom was full of hair. Hair on the bathroom floor, tub, bed sheets, pillow cases and comforter. The trash can outside the hotel was full of trash to the brim with trash falling over onto the ground. That made the hotel look unkept while walking in. The front staff experience was the best part!
Dameya
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Dear Dameya, We are happy to hear that our front desk staff exceeded your expectations. I am sorry that other aspects of your stay, mainly the cleanliness of your room, didn't measure up. Thank you for sharing your feedback; it helps us see how we are doing and what we can improve. Please come again soon for a flawless experience. Sincerely, Suresh Choudhry, GM
Dear Monique, We strive to provide our guests with exceptional service that keeps them returning to our Fairfield Inn, so it is great to hear you would come back. Thank you for your support! Best, Suresh Choudhry, GM
8/10 Good
DAVID
Mar 21, 2024
Liked: Cleanliness
DAVID
Stayed 1 night in Mar 2024
8/10 Good
Ronny
Travelled with family
Mar 17, 2024
Liked: Cleanliness, staff & service, amenities
Toilet flush slow and sink the water go down alow
Ronny
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Ronny, While it wasn't without some flaws, I am glad to see that your stay was worthy of a positive rating. Thank you so much for taking the time to share these informative words with us so our maintenance team can correct the issues. We hope you will consider a return trip for a flawless experience next time. Best, Suresh Choudhry, GM
8/10 Good
Saseenthiran, stouffville
Mar 15, 2024
Saseenthiran
Stayed 3 nights in Mar 2024
4/10 Poor
Gladys
Mar 11, 2024
Gladys
Stayed 2 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear Gladys, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Suresh Choudhry, GM
8/10 Good
Linda
Mar 11, 2024
Liked: Cleanliness, staff & service
Linda
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Dear Linda, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Suresh Choudhry, GM
10/10 Excellent
Robin
Travelled with family, Travelled with family and small children
This hotel was absolutely wonderful and close to tourist destinations.
Robin
Stayed 2 nights in Feb 2024
Response from GM on Mar 6, 2024
Dear Robin, Thank you for your kind words. It is excellent to hear that our location was a highlight of your enjoyable visit. We hope you made some fun memories here and will return in the future to make even more of them. Best, Suresh Choudhry, GM
Only minutes away from DreamWorks. Can walk or take the bus
william
Stayed 2 nights in Feb 2024
Response from GM on Feb 29, 2024
Dear william, Our location is loved by many of our guests, and I am glad it was a perfect fit for your travels as well. We do our best to make sure that our hotel is a direct reflection of the vibrant area in which we are located. Thank you for your business and your great review. Please come back soon! Best, Suresh Choudhry, GM
6/10 Okay
Allan
Travelled with family and small children
Feb 26, 2024
The property and area were good. It served the purpose of being a hotel. The surrounding area was a little sketchy where the hotel is located. The breakfast option was convenient but crowded.
Allan
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Dear Allan, We appreciate your business and the fact you took the time to share a review. While I am glad to hear that you enjoyed our hotel and surrounding area, I'm sorry that we weren't able to deliver a more positive experience. We hope to host you again should you return to East Rutherford. Best, Suresh Choudhry, GM
Dear Brook, Thank you for sharing a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Suresh Choudhry, GM
Dear Elizabeth, We are thrilled to hear from you and to learn that our location was convenient for your trip while visiting our great city. We appreciate your kind review and hope you will think of us again should you return to our area. Best, Suresh Choudhry GM
10/10 Excellent
linda
Feb 24, 2024
Liked: Cleanliness
Always a pleasure and my family loves this place we stay at the same one everytime e come this way
linda
Stayed 1 night in Feb 2024
Response from GM on Feb 25, 2024
Dear linda, Thank you so much for your kind comments. I know you have a choice in where you stay, and I would like to thank you for choosing our Fairfield Inn by Marriott once again! I am glad we were able to make your time here an enjoyable one. We enjoy having you as our guests and look forward to welcoming you again soon. Best, Suresh Choudhry GM
Very nice hotel with a friendly staff and comfortable accommodations.
Kenneth
Stayed 1 night in Feb 2024
Response from GM on Feb 25, 2024
Dear Kenneth, It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Suresh Choudhry GM
Dear Jocilene, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Suresh Choudhry, GM
Dear Marlene, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our convenient location and quiet accommodations. Thank you for the time you spent reviewing your experience, and we hope to host you again soon. Best, Suresh Choudhry, GM
Dear Kimberly, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Suresh Choudhry, GM
Great affordable spot close to MetLife. We actually walked to the arena from the hotel which wasn’t too bad at all. Once you walk in the furthest lot has a shuttle to get you closer.
Patrick
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Patrick, Glad to hear it! Thank you for taking time out of your busy day to let us know that you enjoyed yourself here. We strive to provide a great experience and appreciate your kind words. Best, Suresh Choudhry, GM
10/10 Excellent
Sonja
Travelled with partner
Feb 19, 2024
Liked: Amenities
The staff was very sweet and helpful. We were able to check in our bags without issues while waiting for our room to be ready.
Sonja
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Sonja, Thank you for your review and recommendation of our hotel and associates. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a truly fantastic experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Suresh Choudhry, GM
The place was nice and clean customer service was great. I was check in in 60 seconds i will definitely stay again
JTIONA
Stayed 1 night in Feb 2024
Response from GM on Feb 6, 2024
Dear JTIONA, Thank you for this great review and recommendation. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, Suresh Choudhry, GM
Dear Edward, Our mission is to exceed our guests’ expectations, so I regret that your stay was average. Thank you for your time in reviewing our hotel and we hope to WOW on your next trip to our area. Sincerely, Suresh Choudhry GM
Great stay! We will use this property again when in the area.
Mike
Stayed 2 nights in Jan 2024
Response from GM on Feb 3, 2024
Dear Mike, Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we can't wait to welcome you again.Best, Suresh Choudhry GM
Unfortunately we did not enjoy our stay at this hotel. I was surprised at how outdated it was. A musty smell hit us when we first walked in. One elevator was broken. Our room had a used washcloth on the ground. Our deadlock was broken. The mini refrigerator, when turning on to cool, sounded like a loud engine and woke me up multiple times at night. The bathroom floor was outdated. There was 2 bars of soap thrown on the vanity. Very poor lighting, barely a window. No extra mirror by beds. Pros: free breakfast was ok, the bedding seemed clean and bed was comfortable. The shower seemed clean and had good water pressure. This was beyond a disappointment for the price we paid. If we were staying more than one night I would have asked for our money back and found someplace else.
Susan
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Dear Susan, Thank you for taking the time to provide us with a detailed review. It is disheartening to learn that we failed to meet your expectations and I am truly sorry for the disappointment you experienced. Your feedback is highly valued and will assist us in improving our services for future guests. I appreciate your thoughtful reflections and hope to have the opportunity to make it up to you in the future. Sincerely, Suresh Choudhry, GM
10/10 Excellent
Gabriel
Jan 19, 2024
Gabriel
Stayed 1 night in Jan 2024
6/10 Okay
Ricky, Simsbury
Jan 15, 2024
Ricky
Stayed 2 nights in Jan 2024
Response from GM on Jan 17, 2024
Dear Ricky, Thank you for taking the time to review our hotel; we appreciate you choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Suresh Choudhry, GM
10/10 Excellent
Sergio
Jan 14, 2024
Sergio
Stayed 1 night in Jan 2024
10/10 Excellent
Fard
Jan 10, 2024
Great stay
Fard
Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Dear Fard, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Suresh Choudhry, GM
The hotel was exactly what we needed to attend a local wedding - clean, convenient and budget-friendly. The room needed more light and more shelf space in the bathroom. Good breakfast with several hot items available.
Lisa
Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Dear Lisa, I’m glad our clean, modern accommodations helped make for a nice trip. All your feedback, including areas for improvement, is appreciated as it helps us serve our guests better. Should your travels bring you back to the area, I hope we are your first choice for lodging. Best, Suresh Choudhry, GM
We had a great stay, the room was good. The front desk staff were amazing and friendly. One elevator was down during our stay, we used the stairs. We would stay again.
Danielle
Stayed 2 nights in Jan 2024
Response from GM on Jan 9, 2024
Dear Danielle, Thank you for your 'perfect ten' rating and for being our valued guest. I am thrilled that you had a great stay overall, and I appreciate your feedback on how we can be perfect next time. Thank you for your business, and please come again. Best, Suresh Choudhry. GM
Dear Lucy, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Suresh Choudhry, GM
10/10 Excellent
Vitalie
Travelled with family
Jan 6, 2024
Liked: Cleanliness, amenities
Vitalie
Stayed 3 nights in Jan 2024
Response from GM on Jan 11, 2024
Dear Vitalie, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Suresh Choudhry, GM