Outdoor pool, open 11:00 AM to 10:00 PM, cabanas (surcharge)
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Reviews of Grabel Hotel Jeju

4 out of 5
Grabel Hotel Jeju
7316, Iljuseo-ro, Jeju City, Jeju

Reviews

8.6

Excellent

Rating 10 - Excellent. 479 out of 1001 reviews" "
Rating 8 - Good. 373 out of 1001 reviews" "
Rating 6 - Okay. 94 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

KYUNGAH

Stayed 1 night in Dec 2023
Response from Marketing on Jan 12, 2024
그라벨 호텔입니다. 저희 호텔과 함께하신 고객님의 이번 여행이 부디 좋은 기억으로 남으셨길 바라며 멋진 모습으로 고객님을 다시 모실 기회가 있기를 기대 하겠습니다. 감사합니다.

2/10 Terrible

Theodore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smells like smoke, full of fungi, slimy bathroom floor. Carpets all stained. Worst hotel experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Grabel hotel on Nov 6, 2023
안녕하십니까, 고객님. 그라벨 호텔입니다. 모쪼록 즐거운 시간 되셨을까요? 저희 호텔과 함께하신 고객님의 이번 여행이 부디 좋은 기억으로 남으셨길 바라며 추후 더 멋진 모습으로 고객님을 다시 모실 기회가 있기를 기대 하겠습니다. 감사합니다.

10/10 Excellent

Hye, Kent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 3 nights in Oct 2023
Response from Grabel hotel on Oct 11, 2023
Dear, guestthank you for visiting the hotel and writing a review. We promise to do our best to use the hotel satisfactorily in the future, and we will greet you with a better appearance than today when you visit us next time. Thank you.

8/10 Good

Carrie

The photos were deceiving..’pool is quite small and seats around it need to be paid for. Everything needed extra payment.. including towels. There was a lounge in 10th floor for special rooms and that you couldn’t pay extra for!
Stayed 3 nights in Aug 2023
Response from Grabel hotel on Aug 24, 2023
Dear, guest.We apologize for not helping you with the satisfactory hotel use.We will try to find a better direction after discussing the part you pointed out with the relevant department.I hope your trip with our hotel was a good memory.Thank you.

10/10 Excellent

Nicoletta

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. The rooftop with swimming pool was very nice and usable even in cloudy and rainy days. Staff was very polite and available.
Stayed 6 nights in Jun 2023
Response from Grabel hotel on Jul 3, 2023
Dear, customer.thank you for visiting the hotel and writing a review. I hope that this trip with our hotel will remain as a good memoryWe look forward to the opportunity to serve you again in a better way in the future.Thank you.

8/10 Good

chulsun

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and nice area for walking, cafes, & etc.
Stayed 3 nights in Jun 2023
Response from Grabel hotel on Jun 8, 2023
Dear, customer.thank you for visiting the hotel and writing a review. I hope that this trip with our hotel will remain as a good memoryWe look forward to the opportunity to serve you again in a better way in the future.Thank you.

10/10 Excellent

Joel

Stayed 3 nights in May 2023
Response from Grabel hotel on May 15, 2023
안녕하십니까, 고객님. 그라벨 호텔입니다. 모쪼록 즐거운 시간 되셨을까요? 호텔 방문과 함께 정성이 담긴 값진 후기 말씀에 진심으로 감사드립니다.저희 호텔과 함께하신 고객님의 이번 여행이 부디 좋은 기억으로 남으셨길 바라며 추후 더 멋진 모습으로 고객님을 다시 모실 기회가 있기를 기대 하겠습니다. 감사합니다.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing is the word.
It’s not as good as it seems totally. The cleanliness is not up to 4 star standard for sure and some stuffs are pretty old. Plenty of hair around the room even though we had room service everyday. Bed sheet did not get replaced everyday as well. Receptionist are extremely rigid as well as check out later than 11am (most of the hotels are 12pm) will charge additional 20000 won regardless of any circumstances. Request for slight late check out as we have a kid and got rejected immediately. If checking out at 11am so that there is plenty of time for the cleaners to clean up the room. I suppose the cleanliness should be way way better.
Stayed 5 nights in Feb 2023
Response from Grabel hotel on Mar 6, 2023
Hello, customer.First of all, i would like to apologize for unsatisfaction.What you have pointed out is that we promise to discuss and check with the relevant department to improve as soon as possible.We look forward to the opportunity to serve you again in a better way in the future. Thank you.

8/10 Good

Seungho

Stayed 3 nights in Oct 2022
Response from Grabel hotel on Feb 15, 2023
안녕하십니까, 고객님. 그라벨 호텔입니다. 호텔 방문과 함께 값진 후기, 진심으로 감사드립니다. 저희 호텔과 함께하신 고객님의 이번 여행이 부디 좋은 기억으로 남으셨길 바라며 추후 더 멋진 모습으로 고객님을 다시 모실 기회가 있기를 기대 하겠습니다. 감사합니다.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Dec 2022
Response from Grabel hotel on Dec 23, 2022
안녕하십니까, 고객님. 그라벨 호텔입니다. 우선, 호텔 방문과 함께 값진 후기, 진심으로 감사드립니다. 저희 호텔과 함께하신 고객님의 이번 여행이 부디 좋은 기억으로 남으셨길 바라며 추후 더 멋진 모습으로 고객님을 다시 모실 기회가 있기를 기대 하겠습니다. 감사합니다.

8/10 Good

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooftop pool, short drive to nice beaches. Not too busy of an area, easier to drive in for people not used to Korean driving. Great views from the room no balcony unfortunately. A bit dated, probably needs a better tv entertainment system and a refresh in the rooms. Rooftop bar could probably do with a good cocktail menu.
Stayed 2 nights in Aug 2022
Response from Grabel hotel on Sep 13, 2022
Hello, customer. First of all, we would like to express our sincere gratitude for your sincere comments about your visit to our hotel and your experience of staying at our hotel. Referring to your comments, we promise to do our best to improve and make efforts for customer satisfaction in the future, and we look forward to seeing you again with a better image next time. thank you!

10/10 Excellent

Kerry

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The view from our room was incredible. The bus stop near the hotel made traveling super convenient for the trip. The rooftop bar and pool was a great perk!
Stayed 3 nights in Jul 2022
Response from Grabel Hotel on Aug 2, 2022
Dear customer~ Hello. First of all, thank you for visiting our hotel and writing a valuable review. I will do my best to become a better hotel in the future. Thank you!

6/10 Okay

TE KYOUNG

Stayed 1 night in Mar 2022

10/10 Excellent

Seungho

Stayed 1 night in Oct 2021

8/10 Good

YUN NA

Stayed 2 nights in Oct 2021

8/10 Good

Joel

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and great location
Overall the staff were friendly and the room was nice. However, the room was unusually humid and had a very slight musty odor. The pool was very nice and had a great view and the location was near enough to the airport and famous attractions.
Stayed 2 nights in Aug 2021
Response from Grabel hotel on Sep 23, 2021
Hello. Sir. Grabel Hotel. First of all, thank you for your heartfelt review of your visit to our hotel. We apologize for any inconvenience caused to our guests, and we will do our best to provide a comfortable environment in the future. thank you.

8/10 Good

Hongkyu

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Breakfast is very good.
Stayed 1 night in Jul 2021

6/10 Okay

Jung, Virginia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They had a policy about prohibiting to bring the food in and eat it in the room. We’re facing Covid-19 and sometimes we feel comfortable eating outside. They shouldn’t force such poicy on customers at times like this. In fact, if they are worried about cleaning afterwards and that’s reason why they have this policy for, they should remember the cost of staying includes housekeeping fees.
Stayed 1 night in Oct 2020

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We are facing COVID-19 now and it’s inevitable to order take-outs to eat in the room if we don’t feel comfortable to eat in the restaurants. Having the policy that prohibits bringing the food in is absolutely ridiculous especially in this time when we are facing the pandemic, and it is in fact, disrespectful to their customers. I don’t know how much cleaning the hotel management has to deal with usually but again, that should be also included in the price for the stay. Honestly, for the price I paid, I don’t know if I want to stay here again after having to deal with this unnecessarily.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit far
Nice hotel but unless you have a car....far from most places.
Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2020

10/10 Excellent

HYUNGKYUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Jihye

Travelled with group
Disliked: Cleanliness
편의시설이 조금 더 개선되었으면해요
Stayed 2 nights in Jul 2020

8/10 Good

Changwon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good and clean
Stayed 2 nights in Jul 2020

6/10 Okay

Rachael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place to stay
My stay was great! Only problems we had was the door man would often tell my family to put on their mask, but other people that were inside he did not ask them to wear a mask. The restaurant within the hotel was never open and we didn’t find out about breakfast until one day we just happened to go down and saw people eating. When we approached apparently a reservation must be made and we were not informed of this when we checked in. So our whole time we stayed we had to go out and search for food to eat. But other than those issues, this location was really nice and within walking distance to the water.
Stayed 4 nights in Jul 2020

10/10 Excellent

Brennon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2020

2/10 Terrible

Jeong, Irvine, California

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I stayed here from May 28 to June 1. There was a big dirdy spot on the cover sheet of the mattress, btw, it looks like skid marks,so gross..I complained about it the next morning and it was still there when I came back at night. That means they don't change the cover sheets daily. Also, I asked the lady at the front desk if I can get an additional blanket and I was ready to pay for the additional blanket because my mom and me got a queen size bed and there was no additional blanket in the closet., but she said no because it was a queen size bed and they don't allow customers to take an additional blanket for a queen size bed. Is that a reason? Not a reasonable excuse at all. The lady seemed like a manager, she was mean and not that kind. The worst part is that the hot watter was not available at Friday night because there was a high demand....my room was at level 8, and the elevater stopped at level 5.. when the other guy clicked the SOS button, there was nobody answer the phone. It stooped for 10 seconds and it was a horrible experience. I would definitely do NOT recommend this hotel!! Worst experience ever!!
Stayed 4 nights in May 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sea was very accessible and the kids' room was very nice. I made memories with my children.
Stayed 1 night in May 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. However the room is a bit stuffy at night coz no air. When we open the window, traffic noise is quite bad. The staff finally lent us a portable fan for the room.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During the autumn/winter, the heater in the room gets turned on and the window latch only allows you to open the window to a tiny gap. Therefore it got very stuffy and hot during the night.
Stayed 3 nights in Nov 2019

8/10 Good

SusanB, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a a beautiful view of the water!
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Stayed 3 nights. Great breakfast.The hotel is a bit far from city. But those who have car it's not a problem. Will surely stay here again.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I liked the view and the staff was lovely. The pool and roof bar were shut down due to “weather” and the food they served for breakfast could have been higher quality for the amount they charged.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a gem. Good amenities, nice staff and the breakfast buffet was excellent Definitely I’ll come back if I visit Jeju again.
Stayed 1 night in Oct 2019

6/10 Okay

SHANE

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2019

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Tamir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very nice
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

HeeRyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족스러운 숙박이었습니다 루프탑 이용시간이 길다는 점과 오션뷰가 특히 좋아요 공항이랑도 가깝고 루프탑 음식 맥주도 생각보다 나쁘지않습니다
Stayed 1 night in Aug 2019

2/10 Terrible

Celine, Vanc

Disliked: Staff & service, amenities
Did not offer body lotion as amenities. Asked to use the hotel shuttle to bring me back to airport, they said I would have to get and pay for my own taxi. Although Expedia mentioned that they had shuttle service.
Stayed 1 night in Aug 2019

4/10 Poor

JIHYE

Travelled with group
Liked: Property conditions & facilities, room comfort
The view was very awesome :)
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The staff were friendly and polite and all spoke English very well. The lobby was pretty and the infinity pool was cool.
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property was old. The towels were too old and not acceptable. The carpet had stain spots. The manager and staff were nice and tried to resolve the issue.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

steve

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view from the room. I'm lucky to get the room with sea view. The roof-top pool was great.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019