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Reviews of Raon Hotel & Resort

3.5 out of 5
Raon Hotel & Resort
127, Geumneungnam-ro, Hallim-eup, Jeju City, Jeju

Reviews

7.8

Good

Rating 10 - Excellent. 103 out of 274 reviews" "
Rating 8 - Good. 91 out of 274 reviews" "
Rating 6 - Okay. 40 out of 274 reviews" "
Rating 4 - Poor. 22 out of 274 reviews" "
Rating 2 - Terrible. 18 out of 274 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

mikyoung

Stayed 2 nights in Oct 2023

10/10 Excellent

mikyoung

Stayed 1 night in Oct 2023

6/10 Okay

Winnie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old but has what is needed.
Stayed 1 night in Nov 2022

4/10 Poor

Verified traveller

Disliked: Room comfort
Don't Trust the Pictures!
To be honest, the room was just so-so. The bed was super uncomfortable and I ended up getting up early instead of sleepung in because of it. The shower water kept on leaking into the bathroom floor and the floor itself was already slippery. We paid for the deluxe room and specified that it was for 2 people, but they only prepared for one and we ended up having to go down the lobby to request needed items. The staff was friendly and helpful, but the hotel itself needs maintenance.
Stayed 4 nights in Oct 2022

2/10 Terrible

Ka Ying Karen

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad experience in Jeju
None of the facilities is opened No iron service at such a big hotel
Stayed 3 nights in Aug 2022

2/10 Terrible

Jong-ho

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mold infested room
Stayed 6 nights in Aug 2022

2/10 Terrible

Celina

Travelled with group
Disliked: Cleanliness, staff & service
If I could I wish I cancelled. Over priced, no show shuttle bus, broken door, dirty, unclean. I wouldn’t have wasted my money on this and asking for a refund. Tourists beware.
Stayed 1 night in Aug 2022

6/10 Okay

amir

Stayed 1 night in May 2022

10/10 Excellent

Chanhee

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is good, the room we got was amazing with a really good beach view in the 6th floor and at the end of the corridor (very quiet). Because corona and because no membership we couldnt use the swimming pool and other facilities. Also no restaurant open. But delivery food is allowed. We missed some basic amenties like tooth paste and lotion.
Stayed 1 night in Apr 2021

10/10 Excellent

Minkyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The surcharge for the pool should be noted in their advertising. There was a strange and bad smell coming from outside the window. The buffet breakfast is somewhat limited. Otherwise very comfortable.
Stayed 1 night in Aug 2019

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jeju Weekend Vacation
This was our first trip to Jeju and we opted to try the Raon. We experienced issues with a damaged shower, but the staff quickly allowed us to move to a different room. Staff is very customer-oriented and friendly. Having a 7-11 convenience store in the lobby really came in handy during our stay. Only drawback with the location is that it is not near any shopping areas or restaurants so it is best to get a rental car -- nearest ones are located at the beach which is 1.5 km away. The beach is a really nice one with excellent views of the nearby island. There is also a unique stone statue park near the beach that is relaxing and interesting to walk through.
Stayed 4 nights in Jul 2019
Response from 예약실 on Aug 5, 2019
"Dear Valuable Guest. Thank you for choosing to stay at the Raon hotel, and leaving us a review. We look forward to welcoming you back."

4/10 Poor

Leo

Travelled with group
Disliked: Staff & service, amenities
Pool, gym and sauna was not free, food was just average and staff spoke no english. Room bathroom was dirty upon arrival.
Stayed 4 nights in Mar 2019

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from 라온호텔 on Feb 10, 2019
고객님, 저희 숙박 시설을 이용해 주셔서 감사합니다..고객 만족을 위해 항상 최선을 다하겠습니다. 또 뵙겠습니다. ^^

8/10 Good

jay, U.S.A.

Liked: Cleanliness, staff & service, room comfort
Hotel is good if you come for golf. They have shuttle to Airport every hour with no charge. Its one hr distance from Airport. Only location problem for none gulf player.
Stayed 1 night in Oct 2018
Response from 라온호텔 on Nov 2, 2018
고객님, 저희 숙박 시설을 이용해 주셔서 감사합니다. 고객님 의견에 감사드리며.고객 만족을 위해 항상 최선을 다하겠습니다. 또 뵙겠습니다. ^^

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Great but be prepared to pay for facility usage
Great but be prepared to pay for facility usage. Building is abit old but overall good stay at reasonably price.
Stayed 1 night in Sep 2018
Response from 라온호텔 on Sep 28, 2018
Thank you for your accommodation. We appreciate your feedback and we will do our best to satisfy our customers. see you again. ^^

10/10 Excellent

Paul, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Nice hotel. Decent, spacious rooms and very friendly staff. Due to a mix up at check-in resulting from language difficulties they gave me free tickets to the pool, the Ma Park horse show, the zoo and gokarting which I thought was very generous. For this reason I couldn’t give any less than 5 stars. The free airport shuttle is very convenient as it’s about an hour away. You can walk to the beach in less than half an hour and it’s safe to do so. The breakfast was ok, but it’s quite Korean, no pastries. I would certainly recommend this hotel, especially if you want to play golf.
Stayed 1 night in Sep 2018
Response from 라온호텔 on Sep 28, 2018
Thank you for your accommodation. We appreciate your feedback and we will do our best to satisfy our customers. see you again. ^^

2/10 Terrible

wai shan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
1)We went there for my daughter's 5th birthday, i told the receptionist and shown her the passport. i asked if there any small gift for her, she said no, not even a balloon nor lollipop.2) we have some take away and wanna reheat the food,but the manager said they cant do, i need to go down to the convenience store.3) i asked for a spoon and they said they dont have any,but they do have f&b on 1st floor. 4) i choose this hotel, because it has indoor swimming and gym. but they all costs unreasonable price (around usd 15 for swimming) i think its because all the facilities are mean to serve the members not the hotel guests, that's why they charge at high price to avoid hotel guest to use these facilities. Not recommend to those who plan to book this hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room great, rest of hotel not so great.
The room was great, but the hotel is a ways away from anything. The two restaurants we visited on the grounds were both overpriced and very disappointing with tiny selections, and what we chose was just ok (no where near the value for what we paid). The water park/swimming pool is a complete rip off. Total waste of money. Many features of it did not even work properly (lazy river). The water park was very minimal and very run down. It would of been worth the effort of going to the nearby beaches.

10/10 Excellent

JOHN HANWON, London United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel !!! to Londoner!!!
Fantastic Hotel!!! For 3 days I stayed at this hotel with very nice experiences. Easy Transportation!! From Jeju international airport, I could use Raon Hotel Limousine Bus free of charge. It was very useful and convenience for me without any difficulties. Good Check-in!! I could have easy check-in even though the Hotel could not receive my information from Hotels.com. Fantastic views!! In the morning, when I opened the curtains of my room, Wow!!! It was stunning view with a golf course with trees, mountain, a small island and sea view front. What a fantastic view!! Delicious Breakfast!!! There were over 100 items for breakfast. I could not expect that much. Almost items I had tasted were very delicious!!! I could not find any hotels providing like this in London. I think Roan hotel is much better than Hilton hotel in London Hidden Park and other hotels ever I have used in London and Europe. Especially Seaweed soup Maesaengee was delicious!!! yami tami!! Luxury Building!! The hotel building is brand new!! So all facilities are very clean, luxury. Spa and Sauna is free of charge, but waterpark swimming pool is about 8 GBP. Also there is a Tax free luxury quality shopping centre. It is a really luxury hotel and good foods!!!! Near seashore on the sands!!! If it is in London, it would be over 500GBP per night. If I have a chance to visit Jeju, definitely I want to visit Roan Hotel again, also recommend friend strongly!!

8/10 Good

Sungyong

Liked: Staff & service, room comfort
Stayed 18 nights in Jan 2024

2/10 Terrible

Choongjin

Stayed 2 nights in Dec 2023

10/10 Excellent

Eunu

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

CHUNGSUK

Travelled with family
Disliked: Staff & service, property conditions & facilities
가성비 있어요. 주변에 볼거리를 고려하여 선택한 호텔이라 나름 잘 쉬었습니다.좀더 근사한 숙소를 원하신다면 다른 곳을 선택하세요..
Stayed 2 nights in Dec 2023

2/10 Terrible

SANGSOO

Stayed 1 night in Nov 2023

10/10 Excellent

seongwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

tae shin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

JIN HO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

naye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
협재 해변과 차로 10분거리, 외딴곳에 있어 밤에 운전하고 들어오기 무섭다. 주변에 식당이 없고 요리해 먹을 주방이 없으므로 그 부분이 불편했다. 하지만 멋진 숙소, 최고의 뷰, 넓은 방, 저렴한 가격으로 또 방문의향 있습니다. 아시다시피 제주는 아무리 먼 곳을 가도 1시간 운전 하면 갈 수 있기 때문에 외딴곳 숙소여도 문제 없음.
Stayed 2 nights in Sep 2023

10/10 Excellent

NAKCHIL

Stayed 1 night in Sep 2023

6/10 Okay

Gio

Stayed 2 nights in Sep 2023

8/10 Good

younju

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

bae

Stayed 2 nights in Aug 2023

2/10 Terrible

SEONG HYEON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Hiroshi

Stayed 4 nights in Jun 2023

4/10 Poor

HAKGON

Stayed 1 night in May 2023

10/10 Excellent

HyunChun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

hesuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 최고 지인에게 추천하고 싶은 숙소....골프도 즐길수 있으면 더욱 좋을것 같네요.
Stayed 2 nights in Feb 2023

10/10 Excellent

Sangbum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

seo yun

Stayed 1 night in Aug 2022

2/10 Terrible

YONGHWAN

Stayed 3 nights in Aug 2022

2/10 Terrible

TAEWON

Stayed 1 night in Aug 2022

8/10 Good

hyunuk

Stayed 2 nights in Jul 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
여기 묵으실 분들..
바퀴벌레와 날벌레들이 반겨주는 숙소에요. 늦은 시간인 열시 반에 체크인을 하고 들어갔는데 탁자 밑에 바퀴벌레가 마중나오고 침대 위에 날벌레들이 누워서 쉬고 있더라구요 프런트가 24시간이 아니어서 어떻게 해결이 안됐고 여기 어떤가 후기 보러 오신분들은 뒤로가기 누르세요 시설도 오래된 흔적이 보이고 침대도 딱딱해서 허리아파요 그냥 싼가격을 찾는 분들 여기보다 좋은 싼 숙소 많아요 잘 생각하세요 여기 진짜 별로에요
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
샤워실 문을 닫고 씻었는데 물 배수가 안됐어요. 그리고는 나와서 보니 세면대가 있는 욕실에도 물이 첨벙첨벙할정도였고 바로 이어져나오는 신발 놓는 곳 부터 침실쪽까지 물이 다 흘러나왔어요. 9시반에 그래서 로비를 10시까지 운영한다해서 프론트 전화했더니 안받아서 직접내려가니 불도 다꺼놓고 사람이 안보였어요. 왔다갔다하다 9시 50분에 다시 로비로 가서 옆에 닫힌 유리문을 보니 직원이 가방메고 있더라고요. 유리문을 닫아놓고 불도 꺼놓으니 사람이 잘 안보였던거였어요. 그제서야 확인받고 방 바꿨습니다. 다음날보니 다른 가족여행객도 같은일을 겪었더군요. 시간이 늦어 그 방을 바꾸지도 못했고요. 편히 쉬어야할 호텔에서 힘들었네요. 관리 문제 있어요. 4층에 있는 룸 썼어요.
Stayed 1 night in Jul 2022

10/10 Excellent

Mingwan

Stayed 1 night in Jul 2022

6/10 Okay

Su Jin

Travelled with group
Liked: Property conditions & facilities, room comfort
욕실 위생 신경써주세요~
호텔과 리조트가 함께있어 이동할땐 차가 꼭 필요할것 같습니다. 침구는 깨끗하고 매트리스가 단단하여 정말 편했어요. 다만 욕실 위생이 좀 아쉬웠어요. 세면대랑 샤워부스는 대대적으로 청소가 필요합니다.
Stayed 2 nights in Jul 2022

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
제주여행
오래된 건물이라서 감안하고 예약했는데 저희가 묶었던 객실은 화장실 문이 없었네요 가족여행이라도 성별 다른 자녀와 여행하면서 묶기에는 불편할것같네요. 다행히 저희는 화장실문 있는 다른 객실이 있어서 변경요청했는데 친절히 변경해주셨습니다. 그리고 수영장 및 온천 이용할 생각으로 4박예약을 했는데요 코로나 영향으로 회원들만 이용이 가능하다고 해서 전혀 이용을 못했습니다. 공지를 해주시면 좋을것 같습니다 혹시 이런 혜택때문에 이용하실분들은 참고하시면 좋을것 같습니다
Stayed 4 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022