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Reviews of Lobstick Lodge

2.5 out of 5
Lobstick Lodge
94 Geikie St, Po Box 1200, Jasper, AB

Reviews

7.6

Good

Rating 10 - Excellent. 347 out of 1105 reviews" "
Rating 8 - Good. 380 out of 1105 reviews" "
Rating 6 - Okay. 203 out of 1105 reviews" "
Rating 4 - Poor. 109 out of 1105 reviews" "
Rating 2 - Terrible. 66 out of 1105 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kristof

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Just small things like heater didn’t work in the room. And stove in the kitchen, not all burners was functional properly. Not big deal but service department should do some maintenance.
Stayed 2 nights in Apr 2024
Response from Florian Vogt on Apr 17, 2024
Hello Kristof,Your time to leave us with your review is appreciated. I am sorry about the issues you were experiencing in your room. Our front office team in cooperation with our Maintenance is always available and happy to help with any issues that might come up during a stay. Your feedback is important to us. I will relay this to the appropriate department. Thank you for your business and we hope that you will give us another chance in the future. Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Front staff friendly No air conditioning would not recommend staying in the summer Stuff from previous visitors left under the beds Tv remote was found under the bed with no backing Pool was fun but small if multiple people are down there would be very crowded Indoor hot tub closed did not visit the outside hot tub Beds comfy Room was right beside the front desk and could hear all traffic in the lobby
Stayed 1 night in Apr 2024
Response from Florian Vogt on Apr 13, 2024
Hello Elizabeth, We appreciate your time to leave us with your review. I am glad to read that you enjoyed the pool, your comfortable bed, and our amazing staff.We are terribly sorry about the cleanliness issues that you encountered in your room. Our front desk team is always available and happy to help regarding a room move based upon availability. Your feedback is appreciated, and I will forward this to the appropriate department. Thank you for your business and we hope that you will give us another chance the next time you are in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Neil Ryann

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
All staff are very polite and helpfull, room is clean and cozy but Our tub @ room 258 is clogged! And all power outlet is too high for the kettle cord.
Stayed 1 night in Apr 2024
Response from Florian Vogt on Apr 14, 2024
Hello Neil,Your time to leave us with your review is appreciated. I am delighted to read that you enjoyed your cozy room, the cleanliness, and our amazing staff. Our front desk team in cooperation with our Maintenance is always available and happy to help with any issues that might arise during a stay. Thank you for your business and for staying with us during your time Jasper.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud in room. Early morning meeting right beside our room. Woke us up early. Nice room with good amenities. Probably would consider other properties first if all else is equal.
Stayed 2 nights in Apr 2024
Response from Florian Vogt on Apr 10, 2024
Hello Grant,We appreciate your time to leave us with your review. I am sorry about the early morning disturbance you faced. Our front desk in cooperation with our Security is always available and committed to ensuring that every guest has an enjoyable stay with us. Your business is appreciated, and we hope that you consider our hotel for future visits.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Florian Vogt on Apr 9, 2024
Hello James,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed your stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Florian Vogt on Apr 9, 2024
Hello Hailey,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed your stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Apr 6, 2024
Hello Jonathan,We appreciate your time to leave us with your review. I am glad to read that you had a good stay with us and like our hotel. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

4/10 Poor

Betty

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I’m thankful Jasper was so beautiful because this hotel was anything but that. We had no housekeeping check in during our 4 day vacation, we had to ask for fresh linens and when doing so we felt we were “inconveniencing” the staff. The indoor hot tub was closed for repairs therefore made the outdoor hot tub extremely hard to utilize when so many other people were doing so. Cleanliness needs to be worked on in the pool area and in the rooms.
Stayed 3 nights in Mar 2024
Response from Florian Vogt on Apr 5, 2024
Dear Betty,Your time to leave us with your review is appreciated. We are sorry about the issues you were facing during your stay. Our Stayover Service is upon request which is mentioned on Check-In. The neighboring sister’s property is also equipped with a hot tub that is available to use as well. Thank you for your business and for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Isabel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Apr 3, 2024
Hello Isabel,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us.Thank you for your business and for making the Lobstick Lodge your place to stay in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Tetiana

Super
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Apr 3, 2024
Hello Tetiana,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us.Thank you for your business and for making the Lobstick Lodge your place to stay in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Jie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 29, 2024
Hello Jie,Your time to leave us with your review is appreciated. We are pleased to read that you had a good stay with us and thank you for choosing the Lobstick Lodge as your place to stay in the Canadian Rockies.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Toby

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms were excessively warm. Very difficult to sleep at night.
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 28, 2024
Hello Toby, Thank you for your recent visit to the Lobstick Lodge. We are sorry about the temperature issues you were facing in the room. Our front desk in cooperation with our Maintenance is always available and happy to help with any questions that might come up during a stay. Your business is appreciated, and we hope that you consider our hotel for future visits.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Denis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice stay. Hotel starting to show its age.
Stayed 2 nights in Feb 2024
Response from Florian Vogt on Mar 28, 2024
Hello Denis,We appreciate your time to leave us with your review. I am glad to read that you had a nice stay with us.Your business is appreciated and thank you for staying at the Lobstick Lodge during your time in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great value for the price. Kitchen was decent and beds clean.
Stayed 3 nights in Mar 2024
Response from Florian Vogt on Mar 28, 2024
Hello Tyler,Thank you for taking the time to leave us with your review. I am glad to read that you enjoyed the kitchen, the cleanliness, and the overall value for money.Your business is appreciated.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Daniel C

Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 27, 2024
Hello Daniel,Your time to leave us with your review is appreciated. We are sorry to read that your stay with us was not optimal.Thank you for your business and for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Marjorie

Travelled with family and small children
Disliked: Amenities
They dont have a personal tootbrush and toothpaste
Stayed 1 night in Mar 2024
Response from Florian Vogt on Mar 28, 2024
Hello Marjorie,Your time to leave us with your review is appreciated. We apologize for any miscommunication that might have happened, but we do have Dental Sets available. Thank you for your business and for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Feng

Stayed 2 nights in Mar 2024
Response from Florian Vogt on Apr 9, 2024
Hello Feng,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed your stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and large.
Stayed 1 night in Mar 2024
Response from Florian Vogt on Mar 20, 2024
Hello Wendy,We appreciate your time to leave us with your review. I am delighted to read that you enjoyed our spacious rooms. Thank you for your business and for making the Lobstick Lodge your place to stay in Jasper. Kind regards,Florian VogtGuest Services Supervisor

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024
Response from Florian Vogt on Mar 13, 2024
Hello Robert,Thank you for taking the time to leave us with such a great review. We are glad to read that you enjoyed the Lobstick Lodge, and we look forward to welcoming you back the next time you are in Jasper.Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Taylor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, a little outdated but clean and welcoming
Stayed 4 nights in Mar 2024
Response from Florian Vogt on Mar 13, 2024
Hello Taylor,We appreciate your time to leave us with such a great review. I am glad to read that you enjoyed our hotel, the cleanliness, and our welcoming staff. Your business is appreciated, and we look forward to welcoming you back soon the next time you are in Jasper. Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Amenities
Overall a decent hotel. They still have not fixed the heating so the rooms are way too hot to sleep.
Stayed 3 nights in Mar 2024
Response from Florian Vogt on Mar 13, 2024
Hello Kevin, Your time to leave us with your review is appreciated. All our rooms can be controlled via a thermostat. Our front office team in cooperation with our Maintenance is always available to help with any questions that might come up during a stay. We appreciate your business and hope that you will give us another chance the next time you are in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

4/10 Poor

Jessie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 13, 2024
Hello Jessie,Thank you for taking the time to leave us with your review. We are sorry that your stay with us was not optimal. Our front office team is always available and happy to help. Your business is appreciated, and we hope that you consider our hotel for future visits. Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

CHIUNG HAO

Travelled with family and small children
Liked: Cleanliness, staff & service
Rare to find double kind size beds for the family to have restful nights during ski trip.
Stayed 3 nights in Mar 2024
Response from Florian Vogt on Mar 13, 2024
Hello Chiung Hao,Thank you for your recent visit to the Lobstick Lodge. I am glad to read that you enjoyed the option to have to 2 King size beds in your room. Your business is appreciated, and we look forward to welcoming you back the next time you are in the Canadian Rockies. Kind regards,Florian Vogt Guest Services Supervisor

4/10 Poor

Mary Beth

Disliked: Cleanliness, staff & service, amenities
Stayed only for one night for a 2 queen size bedroom suite . It’s a good location but something needs to update , the elevator seems to be run down and old as it s making sounds and feel scary . As we enter the room something was off with the smell of the room not sure if it’s because the place was old or the rustic smell or the carpet. The nespressp needs to be clean we need to run down water to use it but end up not using it at all ( not sure if it’s clean) we just use the glass hot water equipment ( and this one had a short cord that needs to be elevated in order to plug it) .in order to charge the phone at your bedised can’t find an outlet and it so inconvenient , the website as well only shows 2 picture of the room for 2 queen size bed and I assumed there will be a microwave in the room but then there is none ,the picture as well in the website showing a hot tub of some sort , yet on actual it was so small , doesn’t match up , back door as well can be easily access by stranger because it was left unlock so the management need to check that . Reception was quite ok , overall this place needs to do some upgrade , it has a good potential due to location hope this will be a good suggestion .
Stayed 1 night in Mar 2024
Response from Florian Vogt on Apr 12, 2024
Dear Mary Beth,We appreciate your time to leave us with your review. I am sorry about the issues that you encountered in your room. Our front office staff are always available and happy to help regarding a room move based upon availability. Our back doors get locked at 11pm. Furthermore, we have our own Security to make sure every guest has an enjoyable stay with us. Your business is appreciated and thank you for staying at Lobstick Lodge. Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Dan

Travelled with family and small children
The heat seemed to be uncontrollable and cooked the room all night.
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 13, 2024
Hello Dan,Your time to leave us with your review is appreciated. We are sorry about the Issues you were facing regarding the heat in your room. Our front office staff are always available and happy to help regarding a room move based upon availability. Thank you for your business and for staying at Lobstick.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Maureen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and comfortable rooms, and a nice pool, hot tub and sauna. We found parking a bit challenging in that there are not enough spots available, but appreciated that it was free and well-lit.
Stayed 1 night in Mar 2024
Response from Florian Vogt on Mar 13, 2024
Hello Maureen,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your spacious room, the pool facilities, and the safe parking. Your business is appreciated, and we look forward to your next visit to the beautiful town of Jasper.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Tiffany

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 13, 2024
Hello Tiffany,Thank you for taking the time to leave us with your review. We are sorry that your stay with us was not optimal. Our front office team is always available and happy to help. Your business is appreciated, and we hope that you consider our hotel for future visits. Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

JORDI

Liked: Staff & service, property conditions & facilities
Good veiws
Stayed 3 nights in Feb 2024
Response from Florian Vogt on Mar 8, 2024
Hello Jordi,Thank you for taking the time to leave us with such a great review. We are delighted to read that you enjoyed the scenic views from your room. Your business is appreciated and thank you for staying with us. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only drawbacks to the Lobstick are the in house coffee bar (very limited hours) and the onsite restaurant which hasn’t been open in several years. Otherwise it’s a great place to stay.
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 7, 2024
Hello David,Thank you for your recent visit to the Lobstick Lodge. We are pleased to read that you had a great stay with us, and we look forward to welcoming you back soon the next time you are in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Kim

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk upgraded us to an accessible room for my elderly mother. Finding a ramp to get into the hotel was confusing.
Stayed 1 night in Mar 2024
Response from Florian Vogt on Mar 7, 2024
Hello Norma,We appreciate your time to leave us with such a great review. I am glad to read that we were able to accommodate your room request. Your business is appreciated and thank you for making Lobstick your place to stay in town.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Sinan

Stayed 2 nights in Feb 2024
Response from Florian Vogt on Mar 27, 2024
Hello Sinan,Your time to leave us with your review is appreciated. We are sorry to read that your stay with us was not optimal.Thank you for your business and for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are always very friendly and helpful
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 6, 2024
Hello Randall,On behalf of all of us at the Lobstick Lodge, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with us, and we look forward to welcoming you back in the future.Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Shane

Stayed 5 nights in Feb 2024
Response from Florian Vogt on Mar 27, 2024
Hello Shane,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us, and we look forward to welcoming you back the next time you are in Jasper.Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

4/10 Poor

Danmarr

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No microwave in the room or even in the common area. TV Remote doesn't have battery. Phone in the room doesn't have handset and no dial tone. The room smells like a damp carpet. Staff are friendly and makes up for the condition of the room. Booking with Expedia is also very convenient and hassle-free.
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 6, 2024
Dear Danmarr,We appreciate your time to leave us with your review. Your booked room is not equipped with a microwave, which is stated online. We are sorry about the issues you faced with your room. Our front office team is always available to offer a room move based upon availability. Your business is appreciated, and we hope that you will give us another chance the time you are in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

4/10 Poor

david

Stayed 1 night in Mar 2024
Response from Florian Vogt on Mar 23, 2024
Hello David,Thank you for taking the time to leave us with your review. We are sorry that your stay with us did not meet your expectations. Your business is appreciated, and we hope that you consider our hotel for future visits. Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Mara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Florian Vogt on Mar 6, 2024
Hello Mara, Thank you for taking the time to leave us with your review. We are pleased that you enjoyed your stay with us and hope that you had a good time in Jasper.Your business is appreciated.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice sized rooms and clean. We went in novemeber, so the price was right for what we got.
Response from Florian Vogt on Feb 29, 2024
Hello Stephanie, We appreciate your time to leave us with your review. I am glad to read that you enjoyed your spacious room and the cleanliness. Your business is appreciated and thank you for choosing the Lobstick Lodge as your place to stay in town. Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Dave

Liked: Cleanliness, staff & service
I grew up at the Lobstick. My family stayed here yearly as we skied Marmot. I think it may have the same carpet. They have not modernized the electrical as there is no option for a phone plug in by the bed - easy fix if they just do it. Lots of lamps offer that option. That being said, it’s a fine ski hotel. Just fine, not great.
Stayed 1 night in Feb 2024
Response from Florian Vogt on Feb 29, 2024
Hello Dave,Thank you for your return visit to the Lobstick Lodge. We are delighted to read that you have some long-lasting memories of Lobstick.We appreciate your business and look forward to welcoming you back for your future ski trips in the National Park. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Vishuv

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 1 night in Feb 2024
Response from Florian Vogt on Feb 28, 2024
Hello Vishuv,Thank you for your recent visit to the Lobstick Lodge. I am glad to read that you had a nice stay with us, and we look forward to welcoming you back in the future. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Robert, Sherwood Park

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was a bit noisy with guests coming in late. No sound barrier.
Stayed 2 nights in Feb 2024
Response from Florian Vogt on Feb 28, 2024
Hello Robert,We appreciate your time to leave us with your review. We are sorry about the issues you faced regarding noise. Our front office team is always available and happy to help regarding a room move based upon availability. Your business is appreciated, and we hope that you consider our hotel for future visits. Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Jayme

Liked: Cleanliness, staff & service
Pretty good value for Jasper. No restaurant and not much within about a 10-15 min walk. A little bit aged. Beds and pillows were not great.
Stayed 1 night in Feb 2024
Response from Florian Vogt on Feb 28, 2024
Hello Jayme,Thank you for taking the time to leave us with your review. We are pleased to read that you found the hotel good value for money. We are sorry that the pillows and beds were not to your satisfaction. Our front office team is always available to offer a room move based upon availability. Your business is appreciated and thank you for choosing the Lobstick Lodge as your place to stay in town. Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Florian Vogt on Feb 28, 2024
Hello Melissa,We appreciate your time to leave us with such a great review. I hope you had a nice time in Jasper, and we look forward to welcoming you back the next time you are in the National Park. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was great, lots of space. Could use some small upgrades. Outdoor hot tub was fantastic
Stayed 2 nights in Feb 2024
Response from Florian Vogt on Feb 24, 2024
Hello Natalie,Thank you for your recent visit to the Lobstick Lodge. We are delighted to read that you enjoyed your spacious room and the outdoor hot tub.Your business is appreciated, and we look forward to welcoming you back soon the next time you are in the Canadian Rockies. Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Sharleen

Travelled with family and small children
Our room was not clean with popcorn under the beds and pizza crust on the shelf. Our tub didn’t drain. Requested additional blanket and towels and never did show up. The indoor hot tub was not working. However outdoor hot tub was nice and kids enjoyed the pool. Lots of parking available.
Stayed 3 nights in Feb 2024
Response from Florian Vogt on Feb 24, 2024
Hello Sharleen,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed our outdoor hot tub, the pool and the parking around the hotel. We are sorry about the cleanliness issue in your room. Our front office team is always available and happy to help regarding a room move based upon availability. Your feedback is valuable to us. I will pass this on to the appropriate department. Thank you for your business and we hope that you will give us another chance the next time you are in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

kapil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for Jasper. Just 2 mins drive to main Street. Beautiful views of mountain. Nice pool and Sauna. unfortunately during our stay, hot tub was out of service. But we were able to use the Hot tub in sister property near to us
Stayed 4 nights in Feb 2024
Response from Florian Vogt on Feb 23, 2024
Hello Kapil,We appreciate your time to leave us with your review. I am delighted to read that you enjoyed our convenient location and the pool facilities. We apologize for the inconvenience due to the out-of-service hot tub but are glad that you were able to use the one next door. Your business is appreciated and thank you for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Irene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to restaurants and downtown. Nice small kitchenette.
Stayed 1 night in Feb 2024
Response from Florian Vogt on Feb 21, 2024
Hello Irene,Thank you for your recent visit to the Lobstick Lodge. I am glad to read that you were able to enjoy our convenient location and the small kitchenette in your room.Your business is appreciated and thank you for choosing the Lobstick Lodge as your place to stay in town. Kind regards,Florian Vogt Guest Services Supervisor

2/10 Terrible

Maegan

Travelled with family
Liked: Cleanliness, staff & service
Dogs barking all night and kids running up and down the halls. Hotel staff didn’t do anything to ask the room next to me to get their dogs to stop barking at all hrs of the day and night even though I called both days.
Stayed 2 nights in Feb 2024
Response from Florian Vogt on Feb 21, 2024
Dear Maegan,We appreciate your time to leave us with your review. We are sorry about the inconvenience you faced regarding the noise. It is noted by my colleagues that after we received your call on the 2/16/2024 that we went to investigate to make sure our house rules were abided by. Our front office team in cooperation with our security is always available to ensure that every guest has an enjoyable stay with us. Your business is appreciated, and I hope that you will give us another chance the next time you are in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

2/10 Terrible

Irene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The deluxe rooms are dark, dingy and dirty. The carpets are quite dirty, rooms are facing parking lot and there is very little to no natural light. The curtains are worn with splattered matter on it. The hot tub is out of order (no notification provided of that) and the outdoor hot tub is apparently full (according to front staff). The pool is quite cold and water is dirty. It’s not good value for the money we paid and we won’t be staying here again. The property pictures appear to be from a different time as the room does not align with Expedia pics.
Response from Florian Vogt on Feb 21, 2024
Hello Irene, Thank you for taking the time to leave us with your review. We are sorry about the issues you faced with your room. Our front desk staff is always available and happy to help regarding a room move based upon availability. Furthermore, our Maintenance is also available to help with pool related questions. We strive to provide exceptional service for all our guests and are disappointed to have missed our usual standards. Your business is appreciated and thank you for staying at the Lobstick Lodge. Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Florian Vogt on Feb 21, 2024
Hello Kimberley,We appreciate your time to leave us with your review. I am glad to read that you enjoyed staying with us and we look forward to welcoming you back in the future. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the room with kitchenette spacious
Stayed 2 nights in Feb 2024
Response from Florian Vogt on Feb 18, 2024
Hello Rose,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed your spacious room with the kitchenette.We appreciate your business and thank you for making Lobstick Lodge your place to stay in Jasper. Kind regards,Florian Vogt Guest Services Supervisor