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Reviews of Lobstick Lodge

2.5 out of 5
Lobstick Lodge
94 Geikie St, Po Box 1200, Jasper, AB

Reviews

7.6

Good

Rating 10 - Excellent. 353 out of 1125 reviews" "
Rating 8 - Good. 386 out of 1125 reviews" "
Rating 6 - Okay. 208 out of 1125 reviews" "
Rating 4 - Poor. 112 out of 1125 reviews" "
Rating 2 - Terrible. 66 out of 1125 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jamel

Maybe update some appliances,some of them are outdated
Stayed 2 nights in May 2024

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival I noticed several deficiencies, the room was dirty, there were some personal items from the former gests in the drawers (toilet items like pads etc). The rest was ok, people at the front desk were nice but to my point of view, I considered the stay was overpriced for the service given.
Stayed 4 nights in May 2024

6/10 Okay

Heekwan

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Jeanifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet place. We love the pool.
Stayed 1 night in Mar 2024

8/10 Good

Gregory

Liked: Staff & service, amenities, property conditions & facilities
It's Ok
Stayed 3 nights in May 2024
Response from Florian Vogt on May 24, 2024
Hello Gregory,Your time to leave us with your review is appreciated. I am glad to read that you had a good stay with us. Thank you for your business and for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Tory

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Florian Vogt on May 23, 2024
Hello Tory,We appreciate your time to leave us with your review. I am glad to read that you had a nice stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Erwin

Travelled with family
Liked: Staff & service
Location is convenient.
Stayed 1 night in May 2024
Response from Florian Vogt on May 23, 2024
Hello Erwin,We appreciate your time to leave us with your review. I am glad to read that you found our location to be convenient. Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is walkable. Quiet place and lots of parking spaces available.
Stayed 1 night in May 2024
Response from Florian Vogt on May 23, 2024
Hello Michael,Thank you for taking the time to leave us with your review. We are pleased to read that you enjoyed the quiet location and the plentiful parking. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Alannah

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
It was ok
Stayed 1 night in May 2024
Response from Florian Vogt on May 23, 2024
Hello Alannah,Your time to leave us with your review is appreciated. I am glad to read that you had a good stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Florian Vogt on May 18, 2024
Hello Nicole,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is away from downtown but an easy walk to downtown. Very quiet, parking, room is clean.
Stayed 1 night in May 2024
Response from Florian Vogt on May 16, 2024
Hello Bryan,Thank you for taking the time to leave us with your review. I am glad to read that you liked the quiet location, the cleanliness and available parking. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Wanita

There was no wifi. And I had no clock and the coffee maker did not work
Stayed 2 nights in May 2024
Response from Florian Vogt on May 16, 2024
Dear Wanita,We appreciate your time to leave us with your review. I am sorry about the Wi-Fi and room. Issues you were experiencing. Our front desk team in cooperation with our Houseperson is always available to help with any questions that might come up during a stay. Thank you for your business.Kind regards, Florian Vogt Guest Services Supervisor

10/10 Excellent

Manpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time I booked from Expedia and it was amazing..I really enjoyed my trip with family even the staff was really good.i would definitely recommend to everyone
Stayed 1 night in May 2024
Response from Florian Vogt on May 23, 2024
Hello Manpreet,Your time to leave us with your review is appreciated. We are delighted to read that you had an amazing stay with us and liked our staff. Thank you for your business and for making the Lobstick Lodge your place to stay in the town of Jasper.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Davina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Florian Vogt on May 15, 2024
Hello Davina,We appreciate your time to leave us with your review. I am glad to read that you had a good stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities
We found the room very warm at night, and difficult to cool to a comfortable temperature
Stayed 2 nights in May 2024
Response from Florian Vogt on May 10, 2024
Hello Bernice,We appreciate your time to leave us with your review. Our front desk team is always available to provide a fan for the room. Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Jon

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Florian Vogt on May 10, 2024
Hello Jon,We appreciate your time to leave us with your review. I am glad to read that you had an enjoyable stay with us. Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Rahul

Stayed 1 night in May 2024

6/10 Okay

Breanne

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Only thing missing is a microwave in the room
Stayed 2 nights in Apr 2024
Response from Florian Vogt on May 3, 2024
Hello Breanne,We appreciate your time to leave us with your review. Our Deluxe rooms are not equipped with a microwave, which is stated online. Your business is appreciated and thank you for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our stay was fine, the rooms were clean and as expected, the pool area was nice. There was only cable tv, which I am not used to anymore with all the at home streaming services. The room was incredibly hot and we had to keep the windows open the whole time. At least there were two fans that helped. One small thing - the outlets are about 5 feet above the floor and the kettle cord would not reach when the kettle sat on table and there was no place else to set it safely... So that was very strange. The lady at the front desk was friendly and the price was right. There did not seem to be a sit down restaurant available as the website indicates however.
Stayed 2 nights in Apr 2024
Response from Florian Vogt on May 3, 2024
Hello Barbara,We appreciate your time to leave us with your review. I am glad to read that you enjoyed the cleanliness, our pool area, and the value for price. Our neighboring sister’s property is equipped with a sit-down restaurant which is an option as well. Your business is appreciated. Kind regards,Florian VogtGuest Services Supervisor

8/10 Good

Jess

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Florian Vogt on Apr 26, 2024
Hello Jess, We appreciate your time to leave us with your review. I am glad to read that you liked your stay with us. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Katelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quiet, clean, nice outdoor hot tub. Staff was great, walkable to Main Street with restaurants or a super quick cab.
Stayed 2 nights in Apr 2024
Response from Florian Vogt on Apr 24, 2024
Hello Katelyn,Thank you for your recent visit to the Lobstick Lodge. I am glad to read that you enjoyed the quiet location, the cleanliness, the outdoor hot tub, and our amazing staff. Your business is appreciated and thank you for staying with us during your time in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service
The hot tub is advertised but not in use. It’s one of the reasons we booked. The lights in bedroom didn’t work. No bedside plug available
Stayed 1 night in Apr 2024
Response from Florian Vogt on Apr 24, 2024
Hello Mary,We appreciate your time to leave us with your review. I am sorry about the issues you were experiencing in your room. Our front desk team in cooperation with our Maintenance is always available and happy to help with any issues that might arise during a stay. Our sister’s property is also equipped with a hot tub that can be used as well. Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Crystal

Stayed 2 nights in Apr 2024
Response from Florian Vogt on May 15, 2024
Hello Crystal,We appreciate your time to leave us with your review. I am glad to read that you had a good stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Florian Vogt on May 3, 2024
Hello Marc,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us.Thank you for your business. Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Eric

Liked: Staff & service
Good low budget place to stay.
Stayed 2 nights in Apr 2024
Response from Florian Vogt on Apr 24, 2024
Hello Eric,We appreciate your time to leave us with your review and calling the hotel good value for money. Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Jody

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old hot tub outside and they use to have three outside now there’s only one the one inside isn’t working place is just getting old but still decently clean for the age
Stayed 5 nights in Apr 2024
Response from Florian Vogt on Apr 24, 2024
Hello Jody,Your time to leave us with your review is appreciated. We are glad to read that you enjoyed the hotel’s cleanliness. Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Mitchelle

Stayed 1 night in Apr 2024
Response from Florian Vogt on May 10, 2024
Hello Mitchelle,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed your stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Myazan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Florian Vogt on Apr 19, 2024
Hello Myazan,We appreciate your time to leave us with your review. I am sorry that your stay with us was not optimal.Your business is appreciated.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Kristof

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Just small things like heater didn’t work in the room. And stove in the kitchen, not all burners was functional properly. Not big deal but service department should do some maintenance.
Stayed 2 nights in Apr 2024
Response from Florian Vogt on Apr 17, 2024
Hello Kristof,Your time to leave us with your review is appreciated. I am sorry about the issues you were experiencing in your room. Our front office team in cooperation with our Maintenance is always available and happy to help with any issues that might come up during a stay. Your feedback is important to us. I will relay this to the appropriate department. Thank you for your business and we hope that you will give us another chance in the future. Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Front staff friendly No air conditioning would not recommend staying in the summer Stuff from previous visitors left under the beds Tv remote was found under the bed with no backing Pool was fun but small if multiple people are down there would be very crowded Indoor hot tub closed did not visit the outside hot tub Beds comfy Room was right beside the front desk and could hear all traffic in the lobby
Stayed 1 night in Apr 2024
Response from Florian Vogt on Apr 13, 2024
Hello Elizabeth, We appreciate your time to leave us with your review. I am glad to read that you enjoyed the pool, your comfortable bed, and our amazing staff.We are terribly sorry about the cleanliness issues that you encountered in your room. Our front desk team is always available and happy to help regarding a room move based upon availability. Your feedback is appreciated, and I will forward this to the appropriate department. Thank you for your business and we hope that you will give us another chance the next time you are in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Neil Ryann

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
All staff are very polite and helpfull, room is clean and cozy but Our tub @ room 258 is clogged! And all power outlet is too high for the kettle cord.
Stayed 1 night in Apr 2024
Response from Florian Vogt on Apr 14, 2024
Hello Neil,Your time to leave us with your review is appreciated. I am delighted to read that you enjoyed your cozy room, the cleanliness, and our amazing staff. Our front desk team in cooperation with our Maintenance is always available and happy to help with any issues that might arise during a stay. Thank you for your business and for staying with us during your time Jasper.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud in room. Early morning meeting right beside our room. Woke us up early. Nice room with good amenities. Probably would consider other properties first if all else is equal.
Stayed 2 nights in Apr 2024
Response from Florian Vogt on Apr 10, 2024
Hello Grant,We appreciate your time to leave us with your review. I am sorry about the early morning disturbance you faced. Our front desk in cooperation with our Security is always available and committed to ensuring that every guest has an enjoyable stay with us. Your business is appreciated, and we hope that you consider our hotel for future visits.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Florian Vogt on Apr 9, 2024
Hello James,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed your stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Florian Vogt on Apr 9, 2024
Hello Hailey,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed your stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Apr 6, 2024
Hello Jonathan,We appreciate your time to leave us with your review. I am glad to read that you had a good stay with us and like our hotel. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

4/10 Poor

Betty

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I’m thankful Jasper was so beautiful because this hotel was anything but that. We had no housekeeping check in during our 4 day vacation, we had to ask for fresh linens and when doing so we felt we were “inconveniencing” the staff. The indoor hot tub was closed for repairs therefore made the outdoor hot tub extremely hard to utilize when so many other people were doing so. Cleanliness needs to be worked on in the pool area and in the rooms.
Stayed 3 nights in Mar 2024
Response from Florian Vogt on Apr 5, 2024
Dear Betty,Your time to leave us with your review is appreciated. We are sorry about the issues you were facing during your stay. Our Stayover Service is upon request which is mentioned on Check-In. The neighboring sister’s property is also equipped with a hot tub that is available to use as well. Thank you for your business and for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Isabel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Apr 3, 2024
Hello Isabel,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us.Thank you for your business and for making the Lobstick Lodge your place to stay in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Tetiana

Super
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Apr 3, 2024
Hello Tetiana,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us.Thank you for your business and for making the Lobstick Lodge your place to stay in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Jie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 29, 2024
Hello Jie,Your time to leave us with your review is appreciated. We are pleased to read that you had a good stay with us and thank you for choosing the Lobstick Lodge as your place to stay in the Canadian Rockies.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Toby

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms were excessively warm. Very difficult to sleep at night.
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 28, 2024
Hello Toby, Thank you for your recent visit to the Lobstick Lodge. We are sorry about the temperature issues you were facing in the room. Our front desk in cooperation with our Maintenance is always available and happy to help with any questions that might come up during a stay. Your business is appreciated, and we hope that you consider our hotel for future visits.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Denis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice stay. Hotel starting to show its age.
Stayed 2 nights in Feb 2024
Response from Florian Vogt on Mar 28, 2024
Hello Denis,We appreciate your time to leave us with your review. I am glad to read that you had a nice stay with us.Your business is appreciated and thank you for staying at the Lobstick Lodge during your time in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great value for the price. Kitchen was decent and beds clean.
Stayed 3 nights in Mar 2024
Response from Florian Vogt on Mar 28, 2024
Hello Tyler,Thank you for taking the time to leave us with your review. I am glad to read that you enjoyed the kitchen, the cleanliness, and the overall value for money.Your business is appreciated.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Daniel C

Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 27, 2024
Hello Daniel,Your time to leave us with your review is appreciated. We are sorry to read that your stay with us was not optimal.Thank you for your business and for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Marjorie

Travelled with family and small children
Disliked: Amenities
They dont have a personal tootbrush and toothpaste
Stayed 1 night in Mar 2024
Response from Florian Vogt on Mar 28, 2024
Hello Marjorie,Your time to leave us with your review is appreciated. We apologize for any miscommunication that might have happened, but we do have Dental Sets available. Thank you for your business and for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Feng

Stayed 2 nights in Mar 2024
Response from Florian Vogt on Apr 9, 2024
Hello Feng,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed your stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and large.
Stayed 1 night in Mar 2024
Response from Florian Vogt on Mar 20, 2024
Hello Wendy,We appreciate your time to leave us with your review. I am delighted to read that you enjoyed our spacious rooms. Thank you for your business and for making the Lobstick Lodge your place to stay in Jasper. Kind regards,Florian VogtGuest Services Supervisor

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024
Response from Florian Vogt on Mar 13, 2024
Hello Robert,Thank you for taking the time to leave us with such a great review. We are glad to read that you enjoyed the Lobstick Lodge, and we look forward to welcoming you back the next time you are in Jasper.Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Taylor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, a little outdated but clean and welcoming
Stayed 4 nights in Mar 2024
Response from Florian Vogt on Mar 13, 2024
Hello Taylor,We appreciate your time to leave us with such a great review. I am glad to read that you enjoyed our hotel, the cleanliness, and our welcoming staff. Your business is appreciated, and we look forward to welcoming you back soon the next time you are in Jasper. Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Amenities
Overall a decent hotel. They still have not fixed the heating so the rooms are way too hot to sleep.
Stayed 3 nights in Mar 2024
Response from Florian Vogt on Mar 13, 2024
Hello Kevin, Your time to leave us with your review is appreciated. All our rooms can be controlled via a thermostat. Our front office team in cooperation with our Maintenance is always available to help with any questions that might come up during a stay. We appreciate your business and hope that you will give us another chance the next time you are in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

4/10 Poor

Jessie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 13, 2024
Hello Jessie,Thank you for taking the time to leave us with your review. We are sorry that your stay with us was not optimal. Our front office team is always available and happy to help. Your business is appreciated, and we hope that you consider our hotel for future visits. Kind regards,Florian Vogt Guest Services Supervisor